Job Opportunities at AVI Limited

• This is a senior operational leadership role, responsible for shaping how IT service delivery is experienced across the business. The role reports into the Infrastructure Executive and operates as the central authority for Service Desk performance, escalation management and service governance. 

Key Areas of Impact

Lead the Service Desk, Service Engineering and Authorisations teams, ensuring:

• Full ownership of major incidents and escalations
• SLA governance across internal and third-party support teams
• Structured reporting of service performance and operational risk
• Early identification of recurring issues and exposure areas
• Ongoing refinement of processes, controls and service standards 
• This role requires someone who can engage constructively with technical executives, represent Service Delivery with credibility, and translate technical risk into business impact. 

Beyond Operational Management

• Strengthen governance and operational accountability
• Embed measurable service discipline
• Build leadership capability beneath you in line with succession planning
• Elevate the standing of IT Service Delivery within the Group
• Drive the evolution from reactive support to structured service management 

What Success Looks Like

• Escalations are owned and closed with clarity and accountability
• Service risk is visible and managed proactively
• The business experiences consistency and reliability
• Second-line leaders are developed and succession-ready
• Service standards are defensible, measured and sustainable 

What It Takes to Succeed:

Experience that set you up for success:                       

• 10–15 years managing multi-disciplinary IT technical teams
• 8+ years leading a Service Desk or contact centre environment
• Proven management of third-party IT service providers
• Strong exposure to enterprise client hardware, operating systems and SAP environments
• Advanced understanding of IT Service Management frameworks (ITIL Managing Professional preferred)

Qualifications & Certifications that will contribute to your success:

Minimum:

• MDP (Management Development Programme)
• Diploma in Information Technology or Computer Science
• ITIL Foundations 

Advantageous:

• SMDP (Senior Management Development Programme)
• Tertiary Degree or Diploma in Information Technology or Computer Science
• ITIL Managing Professional or Strategic Leader

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• We are seeking an established enterprise leader to take full accountability for AVI’s Networks, Voice, Security Operations and IT Facilities environments. This role carries strategic and operational authority across architecture direction, infrastructure governance and risk management. 
• This is a senior enterprise position responsible for protecting business continuity, regulatory compliance and long-term infrastructure sustainability. The role reports into the Infrastructure Executive and operates as the principal authority for Connectivity and Security across the Group. 

Key Areas of Impact

Enterprise Accountability
You will lead multi-disciplinary teams responsible for:

• Group-wide WAN and LAN architecture (wired and wireless)
• Enterprise voice and contact centre platforms
• Security Operations and SIEM environments
• IT hosting, facilities and environmental infrastructure
• Enterprise power resilience (generators, solar, inverters and backup systems)
• PCI-aligned environments and compliance obligations
• CCTV and surveillance infrastructure across sites
• You will hold ultimate escalation ownership for major outages, security exposures and infrastructure failures. 

Strategic Mandate
The planning horizon for this portfolio extends 5–7 years.

• Define and govern enterprise connectivity and security architecture strategy
• Oversee lifecycle planning and capital investment alignment
• Ensure compliance with South African regulatory and power standards
• Embed monitoring maturity and predictive capacity management
• Strengthen change governance and infrastructure risk frameworks
• Present structured risk, performance and resilience reporting to senior stakeholders
• You will be expected to challenge where necessary, defend architectural decisions and uphold technical standards under pressure. 

Leadership & Succession
You will lead Team Leaders and Engineers across Networks, Security Operations and Facilities
Your mandate includes:

• Building a succession-ready leadership layer
• Elevating technical maturity across disciplines
• Holding teams to measurable performance standards
• Embedding governance discipline and operational accountability

What Success Looks Like

• Infrastructure resilience is auditable and defensible
• Security posture is proactive and aligned with best practices
• Major incidents are contained with executive clarity
• Lifecycle investment decisions are data-driven
• Risk exposure is minimised and transparently governed
• A credible second line of leadership is established 

What It Takes to Succeed:

Experience that set you up for success:

• At least 10 years’ experience in:
• Managing multi-disciplinary enterprise technical teams
• Overseeing WAN/LAN, Voice, Security and IT Facilities environments
• Managing IT processes, standards and architecture implementation
• Managing enterprise IT security infrastructure (including SIEM)
• Managing enterprise power and backup systems 
• At least 7+ years’ experience in:
• Exposure to PCI technical implementations
• Managing enterprise CCTV systems 

Advantageous Experience:

• At least 15 years in senior enterprise infrastructure leadership
• Demonstrated experience shaping architecture strategy across multiple sites 

Qualifications & Certifications

Minimum:

• Tertiary Degree or Diploma in Information Technology, Computer Science or Electrical Engineering
• Management Development Programme (MDP) 

Advantageous:

• BSc in IT, Computer Science or Electrical Engineering
• Senior Management Development Programme (SMDP)
• ITIL (Foundation or Intermediate) 

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• We’re seeking a Service Desk Agent on a 6-month contract to drive success at AVI IT Shared Services Division in Cape Town. The Service Desk Agent is tasked with providing operational support to business users as well as the IT Infrastructure team. The support process will be underpinned by the ITIL methodology that is applied within the AVI ITSS Service Desk environment. The Service Desk Agent’s key focus is providing first line support to customers in an ITIL service model with a strong view to resolve the majority of incidents as quickly and accurately as possible. This also includes proactive system monitoring and problem resolution that lends itself to broadening both the skillset and capacity of the incumbent in the role as part of the broader service engineering team

Reporting Structure:

Reports to: Service Agent Team Lead 
Key Areas of Impact:

• Ability to identify research and resolve a broad range of problems associated with users as well as the broader IT Systems infrastructure.
• Provide operational support to business users including after-hours support by assisting in problem resolution
• Monitors the Systems and Infrastructure environments through the use of monitoring tools and pre-defined monitoring processes and reacts quickly to resolve complex problems
• Performs SAP transports in accordance with pre-defined processes
• Reviews user issues logged via email and ensures that these are appropriately logged and assigned to the correct resolver group
• Responds to user requests for information and assists in problem resolution outside of normal business hours
• Re-assigns calls that cannot be resolved immediately to the relevant resolving team or 3rd party as defined in the operational procedures
• Adheres to issues escalation procedures
• Ensures effective communication of the downtime schedule to key business and IT stakeholders
• Logs, documents and maintains history records of logged calls on the IT Knowledge Base
• Troubleshooting, diagnosis and resolution of problems related to the group’s infrastructure components such as server hardware, storage systems.
• Provide front-line support with a focus on incident resolution. They are to provide high quality technical and procedural assistance.
• Systems support across multiple platforms including (but not limited to): VMWare, MS Exchange, Windows Servers, Printing, CCTV, Faxing, SCCM and Backups.
• Responding to telephone calls, calls directly assigned via the incident management system, emails and in-person requests for technical support.
• Conduct first line telephone support on all incoming calls to the Service Desk

What It Takes to Succeed:

Experience that set you up for success:                       

• At least 2 years relevant experience in a Service Desk or IT Support environment
• 1 Year 1st Line IT Service Desk Support experience is a minimum requirement
• Proven experience in monitoring, supporting and performing initial troubleshooting with a view to resolve incidents in:
• Enterprise desktop operating systems (Win7,8,10) and Office Productivity Applications (MS Office suite)
• Large scale Microsoft Windows Server environments
• Microsoft systems e.g. MS Exchange, MS SharePoint Data centre computer systems, storage systems, virtualisation, software management systems (SCCM) and backup systems

Qualifications & Certifications that will contribute to your success:

• Completed Matric/Grade 12
• The ideal candidate will hold a Diploma in Information Technology.
• Professional certifications in
• A+ and N+
• Enterprise Server Hardware (e.g Dell, HP)
• ITIL Service Management Foundation and/or valid CCNA certification/s advantageous

Additional Requirements that will enhance your impact for success:

• Prepared to work outside of normal working hours including overtime, weekends and/or public holidays
• The position requires rotational shift work
• Have had exposure to supporting a retail channel
• A keen ability to work collaboratively within a team and across multiple pillars in ITSS
• Good working knowledge and experience in the use of enterprise monitoring systems (Solarwinds, SCOM)
• Good understanding of networking principles – TCP, UDP, etc.

Deadline:19th March,2026

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• We’re looking for a passionate Boiler Operator – Coal Fired Boiler to join our NBL Rosslyn Snacks in Rosslyn, Pretoria. The purpose of the Boiler Operator – Coal-Fired Boiler role is to safely and efficiently operate, monitor, and maintain the coal-fired boiler plant to ensure a continuous and reliable steam supply for production requirements.

Reporting Structure:

Reports to: Engineering Foreman

Key Areas of Impact:
Operational Control and Monitoring:

• Operate and monitor the coal-fired boiler in accordance with approved operating procedures
• Perform hourly operational control checks and record readings accurately
• Monitor boiler water levels, pressure, temperature, and combustion conditions
• Perform soot blowing and ash handling operations
• Manage steam demand and time control with Production

Fuel, Waste, and Yard Management:

• Control coal storage, handling, and feeding systems
• Manage waste yard activities and ensure orderly material flow
• Maintain housekeeping standards within the boiler house and external yard areas

Inspection, Safety, and Compliance:

• Conduct daily boiler and auxiliary equipment inspections
• Identify, report, and mitigate safety, operational, and environmental hazards
• Participate in basic fire-fighting and emergency response activities
• Ensure safe operation in line with site safety procedures and legal requirements

Cleaning and Housekeeping:

• Clean the boiler, boiler house, and surrounding operational areas
• Maintain a safe, clean, and organised work environment

What It Takes to Succeed:

Experience that set you up for success:                       

• Minimum of 2 years’ practical experience operating industrial boilers
• Sound knowledge of mechanical systems and boiler operations

Qualifications & Certifications that will contribute to your success:

• N3 Engineering Studies qualification or Technical Matric (trade-related)
• Valid John Thompson Boiler Operator qualification (or equivalent)

Additional Requirements that will enhance your impact for success:

• Proactive and preventative approach to plant operation and safety
• Willingness and ability to work shifts
• Ability to work independently and use own initiative
• Ability to work effectively under pressure
• Strong teamwork and interpersonal skills
• Good verbal and written communication skills
• Effective problem-solving and fault-finding ability

Deadline:6th March,2026

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• An exciting opportunity exists for a Engineering Manager at NATIONAL BRANDS LIMITED NBL Rosslyn Snacks.  The successful incumbent will be responsible for…

Line Manager: Operations Executive

• Number of Direct Reports: 4 (the incumbent will be responsible for the outputs of a team of more than 40 people that promote the engineering effort for the facility, including the maintenance manager and related structures, engineering stores, maintenance planning, artisans, electricians, instrumentation technicians, facility handymen and other)

Job Specification:

Key Performance Areas:

SHE

• GMR (2)1 site appointment
• Collaborate with site risk department on all risk compliance
• Site risk management: risk audits, site security, ISO 14000& 45000 accreditation
• Fire systems compliance with ASIB regulations
• Municipal and legal site compliance

People Management

• Ensure appropriate team structure that is aligned with the site engineering and maintenance strategy, and proper manufacturing support
• Develop and maintain artisan competencies
• Manage morale of engineering team

Maintenance Budget

• Compile and manage annual maintenance budgets
• Compile five-year site strategic maintenance budget, including facilities and utilities upgrades for CAPEX
• Monthly maintenance cost control and reporting
• Cost reduction and productivity initiatives
• Critical spares identification, management and control

Plant and Services Availability

• Equipment availability management
• Equipment MTBF and MTTR improvement
• Equipment shutdown management and PM schedules
• Co-ordinate OEM support on critical equipment

Maintenance Department Performance

• KPI’s tracking and reporting
• Employee management and control
• Maintenance system improvement and strategy
• Maintenance strategy and tactical approach
• Foreman and artisan leadership, training and development
• ERP system improvement
• CMMS system improvement
• Maintenance for food safety ensuring adherence to AIB and FSSC standard requirements

Maintenance Systems Improvement and Strategy

• Maintenance strategy and tactical approach
• Root Cause Analysis
• Support World Class Manufacturing strategy
• Team structure to match strategy
• Implement and maintain appropriate engineering standards

Utilities Management

• Water and energy reporting and sustainability improvement
• Compressed air, natural gas, steam, water, effluent, electricity, generators and infrastructure maintenance
• Building and facilities
• Understanding and practical experience on boiler (coal or gas fed) operation and maintenance

Minimum Requirements:

Experience:                                                                 

• 5 years’ experience as an Engineering Manager within the Manufacturing industry
• Ideally 3 years within an FMCG environment as an Engineering Manager and/or Maintenance Manager
• 5 years’ people management experience
• Experience working with Packaging Machinery advantageous
• Previous experience in food manufacturing highly advantageous

Qualifications:

• Completed Bachelor’s degree in Engineering (Electrical or Mechanical)
• Post-graduate degree advantageous
• Certificated Engineer (GCC Factories) Non-Negotiable

Additional Requirements:

• Maintenance systems and measures
• OHS Act knowledge and experience
• Equipment technical support (mechanical, electrical, process)
• Utilities (compressed air, electrical, steam, water, effluent, fire systems)
• Food safety requirements, such as HACCP and AIB would be ideal
• Initiating and leading projects

Competencies:

• Thinking Analytically
• Continuously Improving
• Building Relationships
• Influencing Others
• Setting Directions
• Staying Composed
• Considering Others
• Taking Initiative

Deadline:16th March,2026

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• We are seeking a seasoned Project Manager to lead cross-functional New Product Development (NPD) and innovation projects across multiple manufacturing sites. 
• This role sits at the centre of Marketing, R&D, Supply Chain and Manufacturing, ensuring projects move from concept to launch with discipline, commercial focus and operational precision. This role requires a structured project leader who understands factory environments, product lifecycles, and governance in a regulated FMCG setting. 
• Reporting directly to the Marketing Executive, you will take full accountability for project planning, milestone governance, risk management and post-launch tracking across national manufacturing sites. 

Key Areas of Impact:

• Define and scope projects in alignment with commercial and operational objectives
• Develop and manage detailed milestone plans across multi-disciplinary teams
• Drive day-to-day project governance and cross-functional alignment
• Identify and mitigate risks early, escalating appropriately
• Own decision-gate readiness and presentation support
• Monitor compliance to timelines and escalate delivery risks
• Manage the 18-month innovation calendar and site-level project pipelines
• Oversee project documentation governance via SharePoint and MS Project
• Facilitate structured project meetings with documented outcomes
• Conduct post-launch reviews and track performance for three months post go-live
• You will also coordinate sensory testing processes, liaising with internal development teams and external suppliers to ensure formulation validation and structured feedback loops. 

Environment & Complexity

• Multi-site manufacturing exposure (Durban, Isando, Rosslyn)
• FMCG / Food Services environment
• Cross-functional stakeholder management
• Structured governance framework with decision gates
• Innovation pipeline management

What It Takes to Succeed:

Experience that set you up for success:                       

• A commercially aware, operationally grounded Project Manager who:
• Has at least 5 years’ experience in FMCG, Food and Beverage Services or Manufacturing
• Understands factory constraints and production realities
• Can hold structure without creating bureaucracy
• Is comfortable reporting at the Executive level
• Has strong analytical and reporting capability
• Manages multiple concurrent projects with discipline
• Drives accountability across teams
• This individual must bring maturity, credibility and the ability to influence across technical and commercial stakeholders. 

Qualifications & Certifications that will contribute to your success:

• 3-year Degree in Project Management or Industrial Engineering
• Postgraduate qualification advantageous 

Additional Requirements that will enhance your impact for success:

• Advanced MS Project capability
• Strong SharePoint governance management
• Structured milestone planning and risk tracking
• High-level business report writing
• Valid driver’s licence
• Willingness to travel to national manufacturing sites 

Deadline:30th March,2026