Job Opportunities at Boldr

Description
WHAT IS YOUR ROLE

• This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.
• A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU

• We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

Requirements

YOU HAVE…

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired. 
   

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WHAT IS YOUR ROLE

• As an accounting analyst, your responsibilities and duties include overseeing bookkeeping and accounting work associated with the company books. You will perform general bookkeeping duties, such as updating posts in the accounting software, reconciling accounts regularly, recording all cash receipts, and distributing customer invoices to ensure that receivables are collected and payables are paid promptly. You will function as part of the company’s finance team. Your main priority is to maintain an organized and streamlined accounting system. You are also expected to provide additional support to management during audits or other busy times.

WHY DO WE WANT YOU

• We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Accounts payable/Reimbursements

• Ensure effective and efficient support to operations by facilitating queries in our help desk system
• Arrange payments to vendors and employees
• Prepare, maintain, and organize check and petty cash vouchers
• Send proof of payment to vendors
• Interact with vendors to resolve outstanding issues
• Recording and tracking payments in databases and accounting software 
• Perform account reconciliations in a timely and accurate manner
• Reconcile A/P to the G/L
• Perform weekly and monthly accounts payable report

Accounting

• Maintaining bookkeeping databases and spreadsheets, updating information as needed
• Analyze financial data and ensure compliance 
• Continuous evaluation of current policies and recommendations for process improvements
• Provide support for internal and external audits
• Investigating and resolving any irregularities or inquiries
• Assisting in general financial management and analysis
• Filing and payment of monthly tax returns
• Auditing of liquidation reports from various parties
• Organize and safekeeping  all financial documents
• Execute a variety of financial procedures, including 
• Month-end and year-end closings (Annualization)
• Cash flow reports
• Monthly financial and management reports
• Tax returns
• General ledger entries
• Petty cash handling
• Bank reconciliations

In addition, other clerical and administrative duties as required are to be expected.

Requirements
WHAT WE’LL LIKE ABOUT YOU
 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• Amenable to work at night (Preferably 9 pm to 6 am)
• Able to handle and prioritize multiple tasks and meet deadlines.
• Highly self-motivated 
• Able to maintain confidentiality and exercise extreme discretion.
• Honest and Trustworthy.
• Able to adapt to change and learn quickly

YOU HAVE…

• At a minimum, an associate's degree in Accounting or a related field
• Open for fresh graduates
• Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure
• Strong attention to detail with a dedication to accuracy
• Knowledge of GAAP and basic accounting principles
• Expert project management and organizational skills
• Advanced computer skills and proficiency with financial management software such as Xero or Quickbooks
   

go to method of application »

WHAT IS YOUR ROLE

• You will manage the account receivables of students in technical education programs. The individual will be responsible for maintaining accurate student payment records and ensuring payments are received as per the student’s payment agreements. These administrative tasks are highly technical and require a level of technical expertise such as Google Docs and other programs.

WHY DO WE WANT YOU

• We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Set objectives for the accounts receivable team that align with the accounting department’s goals
• Ensure timely collection of payments
• Negotiate with clients in non-payment cases
• Prepare weekly, monthly ad-hoc forecasting reports
• Maintain accurate records of all student interactions. 
• Provide updates and reports where necessary with company partners. 
• Support the team with regular updates of student accounts. 
• Work closely with the Internal Finance team to ensure finance metrics are met. 
• Ensure all team members follow accounting procedures. 
• Stay updated on industry and legislative changes

Requirements
WHAT WE’LL LIKE ABOUT YOU
 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Proactive and self-motivated
• Demonstrated ability to work independently, with high attention to detail, and delivery within deadlines
• Demonstrate sensitivity to diverse populations
• Strong organizational and prioritization skills
• Willing to meet the challenge of working in a fast-growing hi-tech company
• Can effectively manage a variety of complex initiatives in varying environments and cultures 
• Highly motivated and determined to reach target-driven goals
• Excellent analytical skills along with the ability to create and present detailed reports
• Ability to accurately process numerical data
• Team management and negotiation skills
• Problem-solving attitude
• Confidentiality

YOU HAVE…

• Proven work experience as an Accounts Receivable Manager or Supervisor
• Hands-on experience with accounting software
• Familiarity with advanced formulas in MS Excel
• 3+ years Experience in an administrative support role. Bursar's office/collections experience a plus. 
• Knowledgeable with MS and Google Applications. Knowledge of Slack, Canvas, and Confluence a plus
• Experience and/or background in higher education or certificate programs
• Excellent command of the English language, in both written and verbal communications 
• Behavioral elements such as adaptability, resilience, resourcefulness, enthusiasm, and meticulousness are highly preferred