Job Opportunities at Content+Cloud

Description

Project Coordinator

Although you don’t like to admit it, you gain huge satisfaction from maintaining project workflows and wish you had a role that gave you more of that feeling.

Well, your wish is our command-

You + Your Challenge

Your proven experience as a Project Coordinator has given you valuable exposure to resource planning, the review of project delivery requirements, checking and validation of sales orders and other procurement details.

You want a role that gives you full ownership of all small projects for a department, where you will provide support to the project and transition management teams and work closely with other departments in the business.

You want the responsibility for running meetings,; taking and distributing the meeting notes and managing the assignment of key actions. You enjoy the process of maintaining project artifacts and ensure all the key people are kept updated with project progress and planning

You are used to working in an IT Managed Service Environment in accordance with ITIL and count.

stakeholder and time management amongst your key strengths; in addition to proficiency within the Microsoft Office suite of apps.

Your unwavering confidence in the right course of action is supported by your low-ego approach to work and you pride yourself on your ability to always generate strong ideas to keep your projects working to their deliverables and milestone dates.

Us + Our Mission

Content+Cloud is a leading UK-based cloud services, digital transformation and managed services provider.

With a strong focus on Microsoft solutions, the business boasts 4 MVP (Most Valuable Professionals), 16 Microsoft Gold Certifications, and we are the most-awarded Microsoft partner in the UK. Not only that but we are one of the world’s top managed service providers, winners of the UK Cyber Security Excellence Awards 2021, and we have a whole host of other awards and accreditations to our name.

You'll find our headquarters based in London, with more offices in Manchester, Cardiff, Milton Keynes and Cape Town, and via our global partners, we have a presence in 13 countries across the world.

We are on a mission to empower ambitious organisations, and their people, to succeed. It’s what we call Living + Breathing Client Success. We look for people who are driven by a desire to go the extra mile for our clients, focusing on the little things that make a big difference.

You'll be part of a company that continues to grow, and fast, too. This means continuous development and a role that keeps you on your toes – you'll never be bored.

Our strategy is to continue to deliver significant growth, both organically and through acquisition. How you would like to help us achieve this lies within your hands.    

You+ Your Application

If you are interested or want to have an informal chat hit the apply button. If your CV is not updated don’t worry about it, just send us the CV you have.

All recruitment and selection for Content+Cloud is guided by the principles of our Employment Equity Plan.

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Description

The key deliverables of a Senior Technical Specialist are to provide technical escalation for the relevant virtual team’s technology focus, contributing to improving standards and knowledge enhancement of those within the team. This can include escalation tickets; change requests or projects depending on the requirements of any of our customers.

Requirements

• Delivery of high-quality remote support on a range of technical incidents and problems across the Content + Cloud client base

• Take ownership of tickets escalated and/or complex tickets assigned to you and manage them through to resolution within SLA

• Collaborate with other teams to maintain standards and functionality

• Troubleshooting and maintaining a wide range of systems detailed below

• Ability to handle critical tickets on large in some cases complex client estates

• Vendor management

• Clear timeous stakeholder engagement at all levels

• End to end Change Management

• Initiate, update, approve and maintain knowledge articles.

• Involvement in problem management to identify root cause analysis.

• Comfortable to work with minimal supervision and with team members that are located remotely

• Individual task queue management, ensuring that SLAs are met; time to respond and time to resolve

• Accurate time booking against support and project tasks

• Work closely with team to share knowledge, support, and mentor colleagues as part of a positive workplace

• Utilise excellent customer service skills and ensure that customer is always kept up to date with progress

• Report potential client facing risks

• Previous experience with Malicious Incidents and the remediation steps that may be required

Specific capabilities required

• Proven technology industry experience providing support at a 3rd Line level or above

• Excellent written and verbal communication and interpersonal skills 

• Use initiative and creativity to solve more challenging issues

• Formal IT qualification (one or more of the below)

  • AZ-104 (Azure administrator)

  • MCSE 2016

  • AZ-300; AZ-301; AZ-400 (nice to have)

• Experience and knowledge in several of the technologies detailed below:

• 3rd party Line of Business application troubleshooting E.G Sage

• Server Infrastructure

  • HP & Dell, Microsoft Server OS through to 2019, Linux, Hyper-V, VMWare, and AD related aspects of Intune, server rebuilds

• Azure

  • Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL

• Backup technologies

  • VEAAM, Azure Backup, Backup Exec, MABS

• Active Directory

  • DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS

  All recruitment and selection for Content+Cloud is guided by the principles of our Employment Equity Plan