Job Opportunities at Deloitte

Main Purpose of Job

A support resource to the Client Relationship Management (CRM) team in delivery of standardised aspects of services to internal clients

Differentiators for this specific role

Client Support

• Communicates with Lead Client Service Director/Partner (LCSD) to confirm and update client structures to ensure client information reflects correctly on the system.
• Maintain regular client communication, by assisting clients with using the system, as and when help is required from users.

External / Internal Client Impact:

• Works collaboratively with own team and that of the client service line/area to deliver quality service in allocated tasks
• Starts to develop effective working relationships within client business to better understand their requirements
• Answering all Phoenix questions / queries on a daily basis-monitoring mailbox. e.g. Responding to the needs of Business Unit’s, regions, industries, etc., within the timeframe provided; e,g attending to different queries.
• Extract reports across various business units, as required
• Day-to day client verification on Phoenix system
• Update currencies by browsing on different websites to check rand value against other currencies

Operational Effectiveness:

• Daily facilitate the data collection process and the management of uploads on Phoenix system. Information comes from various sources, e.g. internet, DESC, information from business.
• Provide input into enhancing the existing defined Phoenix processes by making suggestions to the relevant forum.
• Provide guidance to the business and best practice in setting up clients’ hierarchies, user role types and user profile.
• CONTACTS:
• Download reports from the system to monitor contact data to ensure data is standardised and complete with no duplicates.
• Update contact data utilising the Sens reports, LinkedIn profiles, etc. update contact owner where necessary utilising employee movement reports, etc.
• Ensure the client contact data is sent to primary contact owners regularly, to review and update, especially key clients
• Provide the marketing team with the key contacts list of Deloitte’s clients for campaigns
• SYSTEM - Allocate Phoenix licences to new users and termination of licenses for terminated employees.
• Update and maintain currency tables on the system, for opportunities being created; e.g. the dollar to the rand value- update on the system accordingly
• DATA - Maintain client data and run reports on the system to ensure there are no duplication on client, opportunities and contact data, (data clean-up on daily basis)
• REPORTING - Extract and tailor various reports (opportunities, pipelines, clients, contacts, Client LCSP) required by business and assist end-user with creation of their reports, reports pulled as and when requested by the business
• Daily escalate all system errors to Phoenix Developers, as soon as they arise in order to resolve promptly
• PIPELINE PROCESS
• Support Phoenix users with queries on opportunities, engagements, system errors and various checks (e.g. conflict checks, ITAS checks)
• Monitor pipeline for opportunities/Engagements.

Key Performance Areas

Strategic Impact

• Under supervision, completes standard basic tasks that impact delivery of the broader team in relation to overall strategy of the service area

Budgets / Profitability

• Effectively uses time, equipment and resources

Qualifications

Minimum Qualifications

• National Diploma in relevant function

Desired Qualifications

• Degree / 2 Year Diploma

Minimum Experience

• One years' experience within the function if qualification is ND
• Newly graduated if qualification is degree

Desired Experience

• 2 years’ experience within the function

Additional Information

Technical Competencies

• Basic knowledge of the standardised routines of the role
• Basic knowledge of Outlook and programs relevant to the role

Behavioural Competencies

• Communicates effectively both in writing and verbally
• Good interpersonal skills
• Keen to learn
• Focuses on delivery
• Is adaptable
• Ability to solve basic problems related to specific tasks
• Basic understanding of business

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Job Description

In this role you will support the team delivery of services to / at client premises on delegated engagement / project. Your tasks include supporting the definition and improvement of standards and concepts of controlling in SAP and you will also provide global support to key users and controlling departments.

Qualifications

• 8 years FICO experience
• Strong configuration knowledge and support expertise in FI & PS
• Strong configuration knowledge and support expertise in CO including Profitability Analysis, Product Costing and Material Ledger knowledge are critical for the role

Additional Information

Key Competencies required:

Technical Competencies

• Sound technical knowledge in specific area and/or industry
• Basic consulting skills
• Experience in drafting of professional presentations and reports
• Basic financial knowledge and understanding
• Proficient in MS Office suite
• Business acumen

Behavioural Competencies

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self
• Client delivery focus
• Adaptable
• Focus on quality
• Problem solving ability

Leadership / Behavioural Capabilities

• Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
• Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
• Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
• Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Cross-Consulting Capabilities

• Delivery Excellence - Ability to produce a high quality work product and collaborate with others to deliver a superior client experience
• Knows the Business and Sector - Ability to understand the client’s business, follow sector trends and learn leading practices
• Analytical Thinking & Problem Solving - Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
• Financial Acumen - Ability to gather and interpret financial information to help strengthen proposed recommendations
• Executive Presence - Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
• Logical Structuring - Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools
• Global Mindset - Ability to effectively interact with colleagues and clients of varying backgrounds to effectively serve clients
• Business-Technology Acumen - Ability to recognize technology as a business enabler
• Accesses the Organization- Ability to develop and share reusable assets that can be readily applied to new projects

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Job Description

The Digital Procurement Lead will be responsible for advising, implementing and operating transformational solutions that create world class supply network capabilities, operational know-how, digital technologies, advanced analytics, and industry-specific hybrid solutions to deliver unprecedented client value.

Qualifications

• Procurement Technology(Coupa/Ariba)
• Project Management and/or Business Development experience
• 8-10 years of experience in a procurement role, preferably in a multinational environment in a complex matrix structure

Additional Information

Key Competencies required:

Technical Competencies

• Sound technical knowledge in specific area and/or industry
• Basic consulting skills
• Experience in drafting of professional presentations and reports
• Basic financial knowledge and understanding
• Proficient in MS Office suite
• Business acumen

Behavioural Competencies

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self
• Client delivery focus
• Adaptable
• Focus on quality
• Problem solving ability

Leadership / Behavioural Capabilities

• Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
• Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
• Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
• Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Cross-Consulting Capabilities

• Delivery Excellence - Ability to produce a high quality work product and collaborate with others to deliver a superior client experience
• Knows the Business and Sector - Ability to understand the client’s business, follow sector trends and learn leading practices
• Analytical Thinking & Problem Solving - Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
• Financial Acumen - Ability to gather and interpret financial information to help strengthen proposed recommendations
• Executive Presence - Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
• Logical Structuring - Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools
• Global Mindset - Ability to effectively interact with colleagues and clients of varying backgrounds to effectively serve clients
• Business-Technology Acumen - Ability to recognize technology as a business enabler
• Accesses the Organization- Ability to develop and share reusable assets that can be readily applied to new projects