Job Opportunities at Discovery Limited

• Key Purpose
  A Software Engineering Manager is accountable for the delivery of products and services and the performance of a Software Engineering team.
• You will build and maintain teams, ensuring they are motivated, collaborating and working well. You will identify obstacles and help the team to overcome them, focusing the team on what is most important to the delivery of products and services.
• You will need to provide technical leadership, line management and coaching and mentoring and take full responsibility for all work delivered by the software engineering teams, ensuring delivery on time, with reference to budget and with a high level of quality.
• You will be quick on your feet to respond to change in a fast-paced environment utilising the best of Agile and Scrum Practices.

Areas of responsibility may include but not limited to:
The Software Engineering Manager is accountable for managing the Software Engineering teams to:

• Implement the software development lifecycle
• Deliver to standards
• Provide integrated solutions
• Engage stakeholders
• Build and transfer skills and knowledge
• Collaborate within and across teams

Personal Attributes and Skills
Behavioral competencies

• Agile and Lean practices
  Commercial management
  Communication skills
  Financial management
  Life-cycle perspective
  Maintaining delivery momentum
  Making a process work
  Planning
  Team dynamics and collaboration

Education & Experience
Education

• Bachelors degree or equivalent qualification
  BCom (Informatics) BSc (Compute Science or Information Systems) or Engineering is advantageous

Experience

• Degree level or equivalent + 5 years work experience as a manager.

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Areas of responsibility may include but not limited to:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

• Following instruction and procedures (Self-development)
• Analysing (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Personal Attribute and Skills:

Customer Centric

• Knowledge of Anatomy and Physiology
• Time Management

Education and Experience

Education:

• Matric
• South African accredited Clinical qualification

Knowledge: 

• Anatomy and Physiology
• Experience At least 6 months working experience in a customer services or clinical environment