Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
- To effectively support, manage and resolve all hardware, software and networking Incidents, Changes, and Requests at 3rd line, within agreed Service Levels and with a focus on continually improving Customer Experience across the Discovery global user community.
- Actively support ongoing Shift-Left Initiatives to ensure improved capabilities within Remote Support, Service Desk and optimized Level Zero support offerings.
- Act as a project resource for all Technology Service Project Roll Outs, Service Improvements and New Service Take-Ons.
Areas of responsibility may include but not limited to
- Fulfil functions of IT Support Engineer (Regional)
- Ensure the clients required IT functionality is met with no redo of work.
- Resolve logged tickets according to the service Level Agreement.
- Work within a team to contribute to the Department’s service delivery.
- Contribute to the overall team performance by meeting individual SLA each month
- Escalate problematic incidents timorously.
- Support to back-office teams with all outages at main office/ Franchise offices and Satellite offices. This includes but is not limited to Networks, Audio Visual, Data Centre, SRMT, Security.
- Liaising with 3rd party vendors
- Complete all projects or tasks successfully within the time frame assigned.
- Travel and support of regional Franchise office’s including Discovery Stores and qualifying remote sites. Duties include but not limited to desktop support, server support and maintenance, data centre support and maintenance, site moves, new site setups and remote support.
- Extended Exec support and travel to Exec residence where required (Discovery Execs visiting or staying in a region for extended period).
Personal Attributes and Skills
- Diagnosing and solving hardware, software, connectivity and printer related issues.
- Installation and configuration of MacOS and Windows.
- Good Understanding and knowledge of Network and Storage concepts.
- Analysis of call logs in order to discover any underlying issues or trends
- Advanced troubleshooting Skills.
- Knowledge and experience working with Azure AD and AD Manger Plus.
- MS Server administration experience
- Good knowledge and understanding of data centre operations maintenance functionality
- Effective communication across high level stakeholders.
- A strong team player with a focus on the end customer
- Ability to logically troubleshoot and diagnose problems as well as propose new solutions
- Able to a high degree of accuracy and attention to detail in all tasks
- Must be able to function independently.
Technical Skills
- Minimum 2 to 3yrs experience in all Microsoft desktop operating systems, network protocols, and connectivity.
- Must have experience in being able to troubleshoot, diagnose and resolve network, hardware and software issue remotely as well as desk side.
- Must have a thorough understanding of all Microsoft applications, from both the supporting and functional point of view.
- Must have working experience with desktops/laptops and Apple products.
- Must have work experience with all desktops related to hardware and Microsoft software and IOS platforms.
- Must have mobile device support experience. (IOS, Android, Windows Mobile etc).
- Previous experience with asset management and Call logging tools a preferred skill.
- Own transport with a valid driver’s license
- Must be willing to travel to support users, offices and remote servers and network infrastructure.
- Must be willing to fulfil standby duties, overtime work and respond to callouts after hours.
Education and Experience
- Matric
- A+, N+, MCSE
- Diploma in Information Technology*
- ITIL v4 Foundation Certification
- JAMF MDM experience in supporting a growing Apple environment
- Previous IT Service Desk / Helpdesk Experience
- 3+ Years’ experience, Citrix support, server administration, working understanding of data centres and networks
- Previous experience with Asset Management and ITSM tools
go to method of application »
Key Purpose
- To effectively support, manage and resolve all hardware, software and networking Incidents, Changes, and Requests at 3rd line, within agreed Service Levels and with a focus on continually improving Customer Experience across the Discovery global user community.
- Actively support ongoing Shift-Left Initiatives to ensure improved capabilities within Remote Support, Service Desk and optimized Level Zero support offerings.
- Act as a project resource for all Technology Service Project Roll Outs, Service Improvements and New Service Take-Ons.
Areas of responsibility may include but not limited to
- Fulfil functions of IT Support Engineer (Regional)
- Ensure the clients required IT functionality is met with no redo of work.
- Resolve logged tickets according to the service Level Agreement.
- Work within a team to contribute to the Department’s service delivery.
- Contribute to the overall team performance by meeting individual SLA each month
- Escalate problematic incidents timorously.
- Support to back-office teams with all outages at main office/ Franchise offices and Satellite offices. This includes but is not limited to Networks, Audio Visual, Data Centre, SRMT, Security.
- Liaising with 3rd party vendors
- Complete all projects or tasks successfully within the time frame assigned.
- Travel and support of regional Franchise office’s including Discovery Stores and qualifying remote sites. Duties include but not limited to desktop support, server support and maintenance, data centre support and maintenance, site moves, new site setups and remote support.
- Extended Exec support and travel to Exec residence where required (Discovery Execs visiting or staying in a region for extended period).
Personal Attributes and Skills
- Diagnosing and solving hardware, software, connectivity and printer related issues.
- Installation and configuration of MacOS and Windows.
- Good Understanding and knowledge of Network and Storage concepts.
- Analysis of call logs in order to discover any underlying issues or trends
- Advanced troubleshooting Skills.
- Knowledge and experience working with Azure AD and AD Manger Plus.
- MS Server administration experience
- Good knowledge and understanding of data centre operations maintenance functionality
- Effective communication across high level stakeholders.
- A strong team player with a focus on the end customer
- Ability to logically troubleshoot and diagnose problems as well as propose new solutions
- Able to a high degree of accuracy and attention to detail in all tasks
- Must be able to function independently.
Technical Skills
- Minimum 2 to 3yrs experience in all Microsoft desktop operating systems, network protocols, and connectivity.
- Must have experience in being able to troubleshoot, diagnose and resolve network, hardware and software issue remotely as well as desk side.
- Must have a thorough understanding of all Microsoft applications, from both the supporting and functional point of view.
- Must have working experience with desktops/laptops and Apple products.
- Must have work experience with all desktops related to hardware and Microsoft software and IOS platforms.
- Must have mobile device support experience. (IOS, Android, Windows Mobile etc).
- Previous experience with asset management and Call logging tools a preferred skill.
- Own transport with a valid driver’s license
- Must be willing to travel to support users, offices and remote servers and network infrastructure.
- Must be willing to fulfil standby duties, overtime work and respond to callouts after hours.
Education and Experience
- Matric
- A+, N+, MCSE
- Diploma in Information Technology*
- ITIL v4 Foundation Certification
- JAMF MDM experience in supporting a growing Apple environment
- Previous IT Service Desk / Helpdesk Experience
- 3+ Years’ experience, Citrix support, server administration, working understanding of data centres and networks
- Previous experience with Asset Management and ITSM tools
go to method of application »
Key Purpose
- To effectively support, manage and resolve all hardware, software and networking Incidents, Changes, and Requests at 3rd line, within agreed Service Levels and with a focus on continually improving Customer Experience across the Discovery global user community.
- Actively support ongoing Shift-Left Initiatives to ensure improved capabilities within Remote Support, Service Desk and optimized Level Zero support offerings.
- Act as a project resource for all Technology Service Project Roll Outs, Service Improvements and New Service Take-Ons.
Areas of responsibility may include but not limited to
- Fulfil functions of IT Support Engineer (Regional)
- Ensure the clients required IT functionality is met with no redo of work.
- Resolve logged tickets according to the service Level Agreement.
- Work within a team to contribute to the Department’s service delivery.
- Contribute to the overall team performance by meeting individual SLA each month
- Escalate problematic incidents timorously.
- Support to back-office teams with all outages at main office/ Franchise offices and Satellite offices. This includes but is not limited to Networks, Audio Visual, Data Centre, SRMT, Security.
- Liaising with 3rd party vendors
- Complete all projects or tasks successfully within the time frame assigned.
- Travel and support of regional Franchise office’s including Discovery Stores and qualifying remote sites. Duties include but not limited to desktop support, server support and maintenance, data centre support and maintenance, site moves, new site setups and remote support.
- Extended Exec support and travel to Exec residence where required (Discovery Execs visiting or staying in a region for extended period).
Personal Attributes and Skills
- Diagnosing and solving hardware, software, connectivity and printer related issues.
- Installation and configuration of MacOS and Windows.
- Good Understanding and knowledge of Network and Storage concepts.
- Analysis of call logs in order to discover any underlying issues or trends
- Advanced troubleshooting Skills.
- Knowledge and experience working with Azure AD and AD Manger Plus.
- MS Server administration experience
- Good knowledge and understanding of data centre operations maintenance functionality
- Effective communication across high level stakeholders.
- A strong team player with a focus on the end customer
- Ability to logically troubleshoot and diagnose problems as well as propose new solutions
- Able to a high degree of accuracy and attention to detail in all tasks
- Must be able to function independently.
Technical Skills
- Minimum 2 to 3yrs experience in all Microsoft desktop operating systems, network protocols, and connectivity.
- Must have experience in being able to troubleshoot, diagnose and resolve network, hardware and software issue remotely as well as desk side.
- Must have a thorough understanding of all Microsoft applications, from both the supporting and functional point of view.
- Must have working experience with desktops/laptops and Apple products.
- Must have work experience with all desktops related to hardware and Microsoft software and IOS platforms.
- Must have mobile device support experience. (IOS, Android, Windows Mobile etc).
- Previous experience with asset management and Call logging tools a preferred skill.
- Own transport with a valid driver’s license
- Must be willing to travel to support users, offices and remote servers and network infrastructure.
- Must be willing to fulfil standby duties, overtime work and respond to callouts after hours.
Education and Experience
- Matric
- A+, N+, MCSE
- Diploma in Information Technology*
- ITIL v4 Foundation Certification
- JAMF MDM experience in supporting a growing Apple environment
- Previous IT Service Desk / Helpdesk Experience
- 3+ Years’ experience, Citrix support, server administration, working understanding of data centres and networks
- Previous experience with Asset Management and ITSM tools
go to method of application »
Key Purpose of the role
- This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.
Areas of responsibility may include but not limited to
- Long Term Insurance – Discovery Health:
- Call Centre: Medical Aid client servicing, claims, new business and health benefits administration
Personal Attributes and Skills
- Innovative/ critical thinking/ and problem solving skills
- Good attention to detail and levels of accuracy
- Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
- Time management and planning skills
- Ability to effectively prioritize and execute tasks in a high pressure environment
- Ability to work independently and in a team orientated environment
- Service driven, a sense of urgency and a team player.
- Adapts to changing circumstances and handles criticism well and learns from it.
Education and Experience
- Grade 12 is essential.
- Maths (Minimum Level 4 – 50%)
- English (Minimum Level 4 – 50%)
- Maths Literacy (Minimum Level 5 - 60% )
- 2nd language (Minimum Level 4 – 50%)
- May have an incomplete tertiary qualification (advantage)
Specific Requirements:
- Not be engaged in post Matric studies or formal employment;
- Not have completed any previous Learnership.
- Be between the ages of 18 and 25 years;
- Have effective communication skills in the written & verbal English language;
- Possess basic computer skills mainly MS Excel & MS Outlook
go to method of application »
Job Purpose
- The HR Data Analyst is responsible for providing data-driven insights and analytics to support HR decision-making processes. This role focuses on analysing a range of people-related data including demographics, remuneration and incentives, leave trends, exit and stay interviews etc., to develop comprehensive insights and accurate people reports and dashboards. We are looking for an intelligent, self-driven person who has a passion for problem solving and who delights in using data to provide insights for business improvement.
Areas of responsibility may include but are not limited to:
Data Analysis & Reporting
- Track and maintain the integrity (completeness and quality) of people related data
- Analyse exit and stay interview data to identify key drivers of employee turnover and retention
- Track leave usage, trends and risks to ensure optimal workforce planning and compliance
- Develop and maintain an Exco “People dashboard” to provide real-time insights using HR metrics
- Identify trends and development needs based on Individual Development Plans
- Ad-hoc reporting based on business requests
- Design standard reports for line managers and HR through Smart People
- Submit regulatory reports e.g. Employment Equity, Annual Training Report and Workplace Skills Plan
- Monitor and report on working model adherence
- Remuneration
- Analyse trends, anomalies and opportunities for improvement
- Provide input to Bank Board and Remco reports
- Complete income differential analysis and recommendations
- Regularly review variable pay (actual vs budget) and provide input on recalibration of targets
- Analyse overtime trends to manage costs and identify root causes
- Complete all regulatory reports
Stakeholder Collaboration
- Work closely with business and the HR team to understand their data needs and provide relevant insights
- Collaborate with IT and data management teams to ensure data integrity and accuracy
- Act as liaison with the central People team on data and system issues and enhancements
- Present findings and recommendations to senior management and other stakeholders.
Compliance and Process Improvement
- Identify and implement process improvements to enhance data collection, analysis, and reporting
- Develop and maintain documentation for data analysis processes and methodologies
- Provide feedback on people processes to ensure the integrity of the data
- Ensure compliance with data privacy regulations and company policies
- Stay updated on industry best practices and emerging trends in HR analytics
Education, Experience and Skills
- Bachelor’s degree in mathematics, finance, statistics, or related analytical field
- Minimum 3 years’ experience in Analytics, using Excel, PowerBI and similar tools
- Exposure to remuneration data analytics would be advantageous
- Strong analytical and quantitative skills, including proficiency in data analysis tools and techniques
Personal Attributes and Skills
- Strong analytical and problem-solving skills
- Ability to work with, analyse and report on data
- Ability to deal with complexity, ambiguity and constant change
- Commitment to excellence and high-quality delivery
- Mature with high EQ and ability to work with confidential information
- Ability to communicate effectively
go to method of application »
Key Purpose
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
- All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
- Increase Discovery Health product sales through building relationships, superior client service and technical expertise
- Create strategic business partnerships with multiple intermediary stakeholders.
- Relationship building with internal and external stakeholders.
- Project management of new business process, from end to end.
- Intermediary reporting and trend analysis.
- Consistently deliver Discovery Health value proposition.
- Escalated query resolution and troubleshooting
- Review new business pipeline, follow-up, and tracking.
- Quotation preparation and issuance
- Technical training and ongoing product support to financial advisors.
- Keeping up to date with competitor product and service offering and industry developments
- Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to take accountability, responsibility, and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurized, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organizational skills.
- Proactive, self-motivated.
- Able to identify, nurture and develop talent.
- Customer oriented.
- Ability to meet deadlines timeously
Education and Experience
Qualifications
- Business degree (advantageous)
- RE5 (preferable)
- NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
- Knowledge of MS Office Suite
- Sales experience (advantageous)
Experience
- 3-5 years medical scheme industry experience (required)
- Relevant financial services industry experience is advantageous
- Adviser consulting experience in the financial services industry (advantageous)
Requirements
- Valid driver’s licence and an insured and reliable car
- Smart phone
- Willingness to travel
go to method of application »
Key Purpose
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
- All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
- Increase Discovery Health product sales through building relationships, superior client service and technical expertise
- Create strategic business partnerships with multiple intermediary stakeholders.
- Relationship building with internal and external stakeholders.
- Project management of new business process, from end to end.
- Intermediary reporting and trend analysis.
- Consistently deliver Discovery Health value proposition.
- Escalated query resolution and troubleshooting
- Review new business pipeline, follow-up, and tracking.
- Quotation preparation and issuance
- Technical training and ongoing product support to financial advisors.
- Keeping up to date with competitor product and service offering and industry developments
- Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to take accountability, responsibility, and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurized, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organizational skills.
- Proactive, self-motivated.
- Able to identify, nurture and develop talent.
- Customer oriented.
- Ability to meet deadlines timeously
Education and Experience
Qualifications
- Business degree (advantageous)
- RE5 (preferable)
- NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
- Knowledge of MS Office Suite
- Sales experience (advantageous)
Experience
- 3-5 years medical scheme industry experience (required)
- Relevant financial services industry experience is advantageous
- Adviser consulting experience in the financial services industry (advantageous)
Requirements
- Valid driver’s licence and an insured and reliable car
- Smart phone
- Willingness to travel
Method of Application
Use the link(s) below to apply on company website.
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