Job Opportunities at Fidelity Services Group

Job Description

• Site Security Manager – FSS – Cape Town
• The position of a Site Security Manager is vacant in Cape Town reporting to the Regional and General Manager.
• The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met (as per the SLA) at all times.  To ensure the posting of Security Officers at the Site and to ensure that pro-active measures are taken in securing the premises.

Experience, Requirements and Qualifications:

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A registered and accredited.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 4 - 5 years’ Corporate/Facilities Security Experience.
• Staff Management experience essential.
• Computer literacy and very strong Admin Skills.
• Must be physically fit and in good health.
• CCTV Camera Management and Equipment monitoring and Control.
• Must reside in Cape Town or willing to relocate on own cost.
• Incumbents should be prepared to work shifts if and when required and do site visits after hours.

Job Description / Key Performance Areas: (Not totally inclusive)

• Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Client
• Compiling, distribution and communication on daily, weekly and monthly reports.
• Compiling, distribution and communication on all Incident, Accident and Investigation reports.
• Obtaining of statements of all Investigations.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.
• General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.
• Managing all projects concerning new business and ensuring the smooth take over thereof.
• Ensuring that all HR/IR related queries are dealt with promptly and professionally.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Attend all meetings with FSS Management and with the Client.

Competencies Required and Personality Attributes:

• Be proactive and innovative.
• Strong Leadership Skills and Management Competencies.
• Must be assertive, honest, professional and reliable.
• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Customer/Client Focus
• Driving and Managing Change.
• Development of Others
• Teamwork, Deadline and results driven

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MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system.

QUALIFICATION & EXPERIENCE:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years experience as a Wireman
• Electronic knowledge advantageous

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

COMPETENCIES ( TECHNICAL & BEHAVIOURAL)

• Time management
• Action Oriented
• Customer Focus
• Functional / Technical skills
• Planning
• Interpersonal savvy
• Problem solving
• Informing

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Overall Purpose of the Job:

• The aim of a Quality Inspector is to inspect Dealer and In-house alarm installations.

Minimum Qualifications and Experience:

• Grade 12
• Previous technical alarm experience – proven track record.
• PSIRA Registration – Grade C.
• Computer literate – Microsoft Office and Listener.
• Driver’s license (essential)
• Sober habits and candidate must be presentable.
• Good communication skills.
   

Main Duties and Responsibilities:

• Schedule inspections with clients and capture the inspection results when needed.
• Capture results and file all inspection results when needed.
• Do 8 inspections and complete all inspection documentation daily
• Generate inspection reports based on the inspection outcome.
• Collect photographic evidence on inspection failures
• Report status of inspections to management and assist in determining common failure reasons with the aim to minimize failures.
• Liaise with Dealer and In-house management regarding inspection results.
• Analyse and report trends found.
• Will be required to travel to other branches.
• Vehicle to be kept clean and tidy at all times
• Follow all relevant Standing Operating Procedures
• Ensure that the disciplinary code is adhered to at all times
• Assistance with any client problems or complaints
• Attend all required meetings and training sessions
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed times
• High standard of service must be upheld
• Ensure compliance of the Occupational Health and Safety Act
• Ensure that the FADT Vision and Mission are upheld at all times
   

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Overall purpose of the job:

• To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

•  Complete hardware installations to the highest quality and within the required timelines
•  Repair, Maintain and Installation of Tracking Systems
•  Offer product support onsite and remotely
•  Dealing with technical and client queries
•  Assist with technical evaluations and repairs
•  Management of stock and tool of trade vehicle
•  Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

•  Matric
•  Driver’s license (code B)
•  Trade test in motor electrical electronics or similar preferred
•  Auto-electricians qualification advantageous
•  At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

•  Action orientated
•  Good fault finding skills
•  Attention to detail
•  Problem Solving

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Overall Purpose of the job: 

• The Junior Electronics Technician is responsible for the testing and troubleshooting of electronic equipment, parts, and systems according to engineering instructions and customer specifications

Minimum qualifications and experience:

• Matric qualification with 2+ years of demonstrated relevant experience
• Computer literate with basic knowledge of IT networks and terminology
• Successful completion of the FADT NRC Basic Electronics skills test.
   

Job Requirements & Other Attributes:

•         The ability/skill to troubleshoot Electronic systems to PCB module level using various test equipment.
•         Ability to read and interpret electronic schematic diagrams
•         Use of Power Supplies, Oscilloscopes, Signal generators, Digital MultiMeters and Frequency Counters
•         Knowledge of proper PCB board handling and ESD prevention practices
•         Hands-on problem-solving style
•         Self-motivated and self-directed, requiring minimal oversight to meet objectives and timelines
•         Keeping current with applicable technology
•         Valid code 08 driver’s licence
•         Must be PSIRA registered (minimum - Grade C)
•         Attendance of specified training for further certification
•         Understanding and Daily Adherence to contractual earnestness clauses
•         Acceptance of and agreement to regular Clearance checks including polygraphs
•         Excellent verbal communication skills and be able to do report writing
•         Excellent attention to detail and accuracy in work
•         Build and maintain good relationships with Internal and External Customers
•         Serious regard for chain of command reporting for example the understanding that altering or adjusting equipment, altering testing procedures or processes may not be done without Managerial approval

Main duties & Responsibilities:

•         Perform incoming inspection, testing and repair of faulty systems and equipment received from Customers or Service Technicians, using approved testing procedures and schematics
•         Repair or replace defective or improperly functioning equipment that failed inspection, as per Supplier Technical specification
•         Setting up of specific test apparatus or test equipment to conduct functional, operational and soak tests to evaluate performance and reliability of complete systems and individual components
•         Fabricate the necessary cables and jigs for use with test equipment and assemblies as needed
•         Complete the required paperwork and test records for all tested equipment
•         Maintain warranty, service and repair records
•         Perform quality checks on repaired equipment to ensure proper operation
•         To assist with product and related training activities and technical support
•         To identify and suggest improvements on training practices and documentation
•         Test documentation and procedures may NOT be altered without your Line Manager’s approval.
•         Maintain a high standard and neat workshop environment
•         Abide by company’s Health and Safety policy and procedures
•         Contribute to team effort by performing other tasks as appropriate and/or required
•         Assist with weekly stock take to ensure stock levels do not pass approved minimum stock levels
•         Ensure all completed jobs are updated on the incident management system before being dispatched or collected
•         Excellent care of company property entrusted to you
•         Always dress as per company expectation and policy when on duty
•         Timekeeping and ensure effective amount of work completed daily
•         Plan to Succeed and Right first time
•         Ensure all work is done to a high-quality standard
•         Ensure relevant job cards, status reports and all other documents are always completed
•         Generate accurate records of tests and acceptance test procedures
•         Live reporting on work in progress, activities and results to all relevant parties
•         Ensure deviations are escalated and approved
•         Escalate issues fast and efficiently to ensure great service delivery and excellent communication
•         Always ensure work performed meets customer & company policy expectations

Core competencies:

•         Understand workmanship and quality standards
•         Manage and apply work instructions and procedures
•         Familiar with application of repairs, assembly & logistic standards, methodologies as well as practices applicable
•         Self-disciplined with good time management skills
•         Excellent written and verbal communication skills
•         Customer focussed with excellent attention to detail
•         Fully competent on the use of Microsoft Office
•         Drivers license and own transport
•         Problem Solving and Troubleshooting

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QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience
   

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required
   

INTERNAL CLIENTS:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

EXTERNAL CLIENTS:

• FADT customers
• Suppliers
   

Duties (Technical):

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
   

Performance Standards (Technical):

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties
   

Duties: (General):

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips
   

Performance Standards (General):

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly
   

Competencies (technical & behavioural):

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Action orientated
• Informing
• Planning