Job Opportunities at First Technology

Job description

First Technology is looking for a passionate Senior Networking Engineer who will partner with and ensure the long-term success of our customers.

The Senior Networking Engineer role will deliver third line support and project services to a variety of customers using network switching, routing, firewall and wireless network technologies in line with customer requirements.

Main duties and Responsibilities

• Identify and resolve complex incidents and perform root cause analysis
• Design and implement technology solutions up to the highest standards
• Perform proactive optimisation and implement best practice
• Actively seek opportunities for value-add and upselling to existing customers
• Push for automation, standardisation and repeatable quality
• Develop and enhance relationships and communication throughout the company with peers as well as individuals external to the company
• Identify opportunities to extend the company’s service offerings

Essential Experience

• Minimum 10 years’ overall experience in IT infrastructure
• Advanced experience with two or more of the following vendor’s switching, routing and wireless products: HP / Aruba, Enterasys / Extreme Networks, Cisco
• Candidate must be willing to cross skill to Extreme Networks (if not already skilled)
• Advanced experience with Fortigate, SonicWall or CyberRoam (now Sophos) Firewall
• At least 3 years’ experience in creating and implementing technical designs
• At least 2 years’ experience in assisting project managers with the creation of proposals, project plans and managing one’s own work streams
• Comfortable working in server rooms / datacentres racking and cabling up kit
• Strong written and verbal communication skills
• Strong presentation and white-boarding skills and the ability to translate business requirements into technology solutions
• Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope alignment etc
• Desirable Skills/Qualifications
• Riverbed SteelHead
• F5 Networks

Essential Qualifications

• One or more of the below certifications
• HP FlexNetwork Professional]
• Extreme Certified Specialist
• Cisco Certified Network Professional

Behavourial characteristics and competencies

• Highly motivated, disciplined and ambitious
• Wanting to innovate, create value-add and deliver continual service improvement
• Happy to work remotely as well as physically on site
• Ability to work independently or as part of a team
• Ability to perform well under pressure
• Ability to learn quickly and mentor more junior colleagues
• Strong customer service orientation and awareness of service level agreements
• Able to be persuasive and assertive when needing to explain or defend a technical decision or approach without sacrificing professionalism
• Attention to detail, highly organised and good prioritisation skills
• A self-starter used to working in a multi-skilled team environment to meet challenging and time related targets and service measurements

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Job description

First Technology is looking for a passionate Systems Engineer who will partner with and ensure the long-term success of our customers.

The Systems Engineer role will deliver remote and on-site support and maintenance services on desktops and servers for a variety of customers using a variety of Microsoft and Wintel technologies, in line with customer contracts and ad hoc requirements.

Main duties and Responsibilities

• Respond to, troubleshoot and then resolve incidents detected by the monitoring tools in use by our Network Operations Centre.
• Proactively identify potential future incidents before they occur and resolve the underlying issue before it actually has any impact
• Perform root cause analysis of long term issues and implement automation to combat repetitive issues mostly on servers but occasionally also on desktop.
• Execute pre-defined processes in line with customer requirement.
• Action ad-hoc assignments on-site at customers
• Innovate and delight customers with value adds and a proactive mind-set
• Develop and enhance relationships and communication throughout the company with peers and individuals external to the company

Essential Experience

• Minimum 5 years’ overall experience in IT
• Advanced experience with Windows 7, 8 and 10
• Intermediate experience with administration of server systems like AD and File & Print
• Basic experience with Windows Server 2008 and 2012
• Fundamental understanding of VMware and Hyper-V
• Fundamental understanding of IP addressing, subnetting and routing
• Strong communication (both written and verbally) and comfortable face to face
• Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope aligned etc.
• Desirable Skills/Qualifications
• MCSA 2012: Server Infrastructure
• ITIL V3

Essential Qualifications

• A+
• N+

Behavourial characteristics and competencies

• Highly motivated, disciplined and ambitious
• Wanting to innovate, create value-add and deliver continual service improvement
• A self-starter used to working in a multi-skilled team environment to meet challenging and time related targets and service measurements
• Attention to detail, highly organised and good prioritisation skills
• Strong customer service orientation and awareness of service level agreements
• Ability to learn quickly and mentor more junior colleagues
• Ability to perform well under pressure
• Ability to work independently or as part of a team
• Happy to work remotely as well as on site at customers

Working hours

08:00 – 17:00

Occasional overtime for implementation of changes and small projects

Monday – Friday