Systems Administrator at First Technology

Job description

First Technology is looking for a passionate Systems Engineer who will partner with and ensure the long-term success of our customers.

The Systems Engineer role will deliver remote and on-site support and maintenance services on desktops and servers for a variety of customers using a variety of Microsoft and Wintel technologies, in line with customer contracts and ad hoc requirements.

Main duties and Responsibilities

• Respond to, troubleshoot and then resolve incidents detected by the monitoring tools in use by our Network Operations Centre.
• Proactively identify potential future incidents before they occur and resolve the underlying issue before it actually has any impact
• Perform root cause analysis of long term issues and implement automation to combat repetitive issues mostly on servers but occasionally also on desktop.
• Execute pre-defined processes in line with customer requirement.
• Action ad-hoc assignments on-site at customers
• Innovate and delight customers with value adds and a proactive mind-set
• Develop and enhance relationships and communication throughout the company with peers and individuals external to the company

Essential Experience

• Minimum 5 years’ overall experience in IT
• Advanced experience with Windows 7, 8 and 10
• Intermediate experience with administration of server systems like AD and File & Print
• Basic experience with Windows Server 2008 and 2012
• Fundamental understanding of VMware and Hyper-V
• Fundamental understanding of IP addressing, subnetting and routing
• Strong communication (both written and verbally) and comfortable face to face
• Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope aligned etc.
• Desirable Skills/Qualifications
• MCSA 2012: Server Infrastructure
• ITIL V3

Essential Qualifications

• A+
• N+

Behavourial characteristics and competencies

• Highly motivated, disciplined and ambitious
• Wanting to innovate, create value-add and deliver continual service improvement
• A self-starter used to working in a multi-skilled team environment to meet challenging and time related targets and service measurements
• Attention to detail, highly organised and good prioritisation skills
• Strong customer service orientation and awareness of service level agreements
• Ability to learn quickly and mentor more junior colleagues
• Ability to perform well under pressure
• Ability to work independently or as part of a team
• Happy to work remotely as well as on site at customers

Working hours

08:00 – 17:00

Occasional overtime for implementation of changes and small projects

Monday – Friday