Job Opportunities at Flash Group

Description
RESPONSIBILITIES:

Prospecting and Lead Generation:

• Identify and research potential clients within the target market.
• Utilize various tools and techniques (e.g., cold calling, networking, social media) to generate new leads.
• Maintain a pipeline of prospective clients and regularly update CRM software with new information.
• Client Engagement and Relationship Building:
• Initiate contact with potential clients through calls, emails, and meetings.
• Build and nurture relationships with key decision-makers and stakeholders.
• Conduct needs assessments to understand clients’ recruitment challenges and goals.
• Sales Presentations and Demonstrations:
• Prepare and deliver compelling sales presentations and proposals tailored to the client's needs.
• Demonstrate the value and benefits of the company's recruitment solutions.
• Address client queries and objections effectively to advance the sales process.
• Negotiation and Closing:
• Develop and present pricing and contract terms that align with company policies and client requirements.
• Negotiate contract terms to achieve a win-win outcome.
• Close sales deals and ensure the timely signing of agreements.
• Market Research and Analysis:
• Stay informed about industry trends, market conditions, and competitors.
• Gather and analyse market data to identify new business opportunities and strategies.
• Provide feedback to the marketing and product development teams based on market insights.
• Sales Reporting and Documentation:
• Track and report on sales activities, pipeline status, and sales results.
• Prepare regular sales forecasts and performance reports for management.
• Maintain accurate and
•  up-to-date records of client interactions and sales progress in the CRM system.
•  Collaboration with Internal Teams:
• Work closely with the recruitment and delivery teams to ensure a seamless transition from sales to service delivery.
• Communicate client expectations and requirements to internal stakeholders.
• Collaborate with marketing to align sales efforts with promotional campaigns and events.
•  Goal Setting and Achievement:
• Set and achieve monthly, quarterly, and annual sales targets.
• Continuously evaluate personal sales performance and seek opportunities for improvement.
• Participate in sales training and development programs to enhance skills and knowledge.

Requirements

MINIMUM REQUIREMENTS:

• 3 years’ experience in a sales or business development role
• Proven track record of achieving sales targets and generating new business.
• Valid driver’s license and willingness to travel if required.
• Experience in the payments and retail industry (advantageous)

SKILLS/ATTRIBUTES:

• Strong communication and interpersonal skills.
• Proficiency in using CRM and sales tools.
• Basic understanding of sales techniques and principles.
• Ability to perform market research and identify potential leads.
• Comfortable using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with social media platforms for business use.
• High level of self-motivation and ambition.
• Resilience and persistence in the face of rejection.
• Excellent time management and organizational skills.
• Ability to work independently as well as part of a team.
• Ability to work flexible hours as needed to meet sales goals.

go to method of application »

Description

• The ideal candidate will have 10+ years of management experience and have significant expertise in technology and/or financial services. The role involves overseeing support and operations across SA, UK, and Europe, ensuring smooth systems monitoring, effective escalation processes, payment operations, and internal/external stakeholder engagements.

RESPONSIBILITIES:

B2B Service Assurance Management:

• Lead and manage Service Assurance operations across SA, UK, and Europe, ensuring that SLAs and KPIs are consistently met.
• Drive client satisfaction by ensuring timely and effective resolution of issues.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Providing accurate and regular reports to the management on performance of the Service Assurance

Support & Systems Monitoring:

• Oversee 24/7 monitoring of systems, ensuring proactive identification and resolution of technical issues.
• Implement robust escalation processes to manage incidents efficiently and minimize downtime.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Payment Operations:

• Ensure efficient processing of payment operations and query resolution processes.
• Manage and optimize payment workflows, ensuring compliance with regulatory standards.

Sales & Administration Support:

• Collaborate with sales and administrative teams to support smooth operations, from contract management to administrative oversight.
• Assist in the development of processes that streamline operational tasks and support business growth.

Team Leadership:

• Lead a multi-disciplinary team of managers and specialists, fostering a high-performance culture.
• Provide coaching and development opportunities to team members to enhance their skills and knowledge.

Stakeholder Management:

• Serve as the primary point of contact for key B2B clients and internal stakeholders across regions.
• Ensure transparent communication and collaboration between support teams, clients, and senior management.

Requirements

MINIMUM REQUIREMENTS:

• 10+ years of management experience in Service Assurance within the technology or financial services industry.
• Minimum of 5 years’ experience in B2B Service Delivery environments
• Experience in systems monitoring, incident escalation, and/or payment operations will be highly beneficial
• Solid background in managing operations across multiple regions (SA, UK, Europe).
• Experience in delivering periodic management reports and regular meetings with key stakeholders 

TECHNICAL SKILLS:

• Strong understanding of non-voice support systems (e.g., Freshdesk).
• Ability to create workflows, test, troubleshoot, and solve problems through data analysis.
• Extract and synthesize information from stakeholders to build processes.
• Ability to review and Draft incident reports and monthly management reports.

BEHAVIOURAL SKILLS:

• Solutions-oriented with a strong focus on problem-solving and analytical skills.
• Fosters a positive culture through open communication and feedback.
• Strong leadership, teamwork, and staff development abilities.
• Customer service-oriented 
• Confidence and the ability to have a Holistic view
• Problem solving and the ability to understand and collate management information
• Focused and self-motivated approach to work as well as help staff work towards targets
• Promote high standard of ethical, moral and professional conduct

BUILD TEAM AND PEOPLE CAPABILITIES THROUGH:

• Establishing exceptional working relationships within Flash based on trust, loyalty, dependability and skill; and earns respect from colleagues and stakeholders.
• Leads by example, is approachable, assists team members, and sets clear direction. 
• Takes a genuine interest in developing junior employees and fosters a positive, service-oriented culture.
• Highly committed to company goals and communicates them clearly and compellingly.
• Vocal and opinionated with respect to decisions that impact customers within their remit, securing positive outcomes. Speaks compellingly, and is influential 
• Embraces a ‘change agent’ mentality, challenging the status quo for better results.
• Committed to personal growth, taking self-directed steps to develop skills and experience.
• Provide ongoing coaching and feedback, manage team performance, and support career development conversations with direct reports.
• Hire and retain high performers through active management of change and role-modelling behaviours that align with company culture and values.

go to method of application »

Description
RESPONSIBILITIES:

• Coordinate internal resources for the execution of projects
• Ensure that all projects are delivered on-time and within scope 
• Developing project scopes and objectives, involving all relevant stakeholders 
• Works in concert with product managers to develop project scoping and requirements 
• Setup gates within the product teams so that project conform to standardized level of rigor to progress in the delivery chain before they enter tech
• Find linkages and dependencies between product teams to help deliver a group product solution  
• Measure project performance using appropriate systems, tools and techniques
• Manage the formulation and ongoing tracking of each project. 
• Develop and deliver progress reports, required documentation and presentations.  
• Create and maintain comprehensive project documentation
• Proactively manage changes in project scope, identify potential crises and devise contingency plans. 
• Assemble and coordinate the team to gain consensus on deliverables from each team member. 
• Collaboratively adapt existing and develop new project plans, processes and communication standards for the team.  
• Perform risk management to minimize project risks
• Report and escalate to management as needed
• Other duties as assigned

Requirements

MINIMUM REQUIREMENTS:

• Bachelor's degree in business or related field (Essential) 
• 4+ Years in a Project Manager role
• Background in a Tech environment (Beneficial)
• PMP (Advantageous)
• Proven working experience as a project manager in the information technology sector
• Ability to use Asana and DevOps (Advantageous)

SKILLS /  ATTRIBUTES

• Solid technical background
• Understanding or hands-on experience in product and software development life cycles 
• Excellent client-facing and internal communication skills
• Solid organizational skills 
• Attention to detail 
• Multi-tasking skills
• Strong working knowledge of Microsoft Office
• Reporting skills

Objective

• Worked in an Agile Development environment 
• Ability to work and adapt well in a fast-paced environment
• Accurate

go to method of application »

Description
RESPONSIBILITIES:

• Manage development & growth of the assigned existing accounts.
• Manage multiple accounts and maximize each account in line with business objectives and requirements.
• Ensuring effective service delivery and customer satisfaction.
• Actively monitor progress of account and feedback to the business.
• Drive sales by introducing Flash products to existing accounts. 
• Operate as the lead contact point for any and all matters specific to assigned account – assist with high severity issues or issue escalations when required.
• Collaborate with internal resources to ensure execution and delivery of account requirements and objectives.
• Monthly forecasting, allocations and reporting.
• Administration of proposals and performance reports.
• Develop, implement and track growth strategies.
• Manage marketing activities and manage internal flow processes.
• Ensure a thorough understanding of the various Flash product agreements, including commercials and all amendments, as well as the operating procedures and ensure compliance in all aspects with the assigned national account portfolio.
• Build and maintain professional relationship with business partners and all internal stakeholders. (this is different in my opinion to collaborating)
• Increase brand presence continuously by growing the Flash products through influence at traders and on customer level within the assigned account portfolio.
• Provide input into innovative promotional planning with assigned national account portfolio and assist with achieving targets.
• Collect and collate competitor information, generating information and provide feedback and recommendations to stakeholders.
• Mediate resolution of escalated queries within the assigned portfolio of accounts.
• Maintain self-development and knowledge in all required areas.
• Demonstrate proficiency on all required systems and access of information pertaining to account management.

Requirements

MINIMUM REQUIREMENTS:

• 2 - 5 Years experience
• Matric
• Relevant Tertiary Qualification will be an advantage
• Valid driver’s license and own transport
• Experience with managing major accounts
• Exposure to managing finance, specifically budgeting

BEHAVIOURAL SKILLS / ATTRIBUTES:

• Collaborative 
• Professional
• Friendly
• Confident
• Independent way of working
• Ambitious 
• Ability to plan ahead 
• Innovative and forward thinking
• High Attention to detail
• Organized
• Excellent communication skills
• Good business acumen 
• Business and commercial awareness in order to plan ahead, adapt and deliver results
• Ability to form and maintain strong relationships at a management level
• Customer facing presentation skills

go to method of application »

Description
RESPONSIBILITIES:

• Layout of graphic and basic animation and design.
• Preparing mockups and presenting to clients before deciding on a final design/concept.
• Getting signoff/approval before finalising artwork.
• Working and collaborating with art directors, copywriters, photographers and other designers.
• Adapting and rolling out approved concepts to various media, above and below the line.
• Designing of sales proposal decks.
• Amendment of existing artwork.
• Create FA source files.
• Become familiarised with client’s brand guidelines and past assignments.
• Liaise with sales personnel and clients to fulfil clients’ needs and expectations.
• Making sure artwork is correct and supplied in the right format/sizes/colour codes before being sent to press and production facilities.
• Create and deliver engaging and inspiring designs across our range of digital channels.

Requirements

MINIMUM REQUIREMENTS:

• Matric 
• Tertiary qualification in DTP/Graphic Design.
• Have a strong, well-rounded portfolio that showcases your individual design aesthetic. – updated Current Design portfolio
• 1 -2 years experience.
• Proficient in Adobe Photoshop, InDesign and Illustrator.
• Knowledge of related hardware (Apple Mac). 
• Understanding Finished Art and motion design.

SKILLS / ATTRIBUTES 

• Be creative, adaptable to trends and conceptualize original ideas.
• Knowledge of basic print process and specifications/profiles.
• Attention to detail and ability to work under pressure.
• Ability to work independently and within a team environment.
• Excellent interpersonal and communication skills.
• Possess a positive attitude and a creative flair for designing.
• Work on multiple briefs at the same time.
• Have a good working knowledge of digital media platforms and being comfortable designing within those parameters.

go to method of application »

Description
RESPONSIBILITIES:

Product Strategy & Planning

• Develop and refine product roadmaps in collaboration with senior PMs and stakeholders.
• Conduct in-depth market research to identify opportunities and inform product strategy.
• Define and document product requirements for new features and enhancements.
• Cross-functional Coordination
• Lead cross-functional meetings to ensure alignment on product objectives and timelines.
• Work closely with UX/UI teams to translate user stories into compelling designs.
• Collaborate with engineering to prioritise and manage the product backlog.
• Product Development & Execution:
• Oversee the development and testing of new product features from ideation to release.
• Coordinate with marketing teams to plan and execute go-to-market strategies.
• Monitor product performance metrics and make data-driven adjustments as needed.

Stakeholder Engagement:

• Communicate product updates and progress to stakeholders regularly.
• Gather feedback from customers and stakeholders to refine product offerings.
• Ensure transparency in decision-making processes and manage expectations.

Continuous Improvement:

• Identify areas for process optimisation within the product management lifecycle.
• Mentor junior team members and provide guidance on best practices.
• Document best practices and contribute to knowledge sharing within the team.

Requirements

MINIMUM REQUIREMENTS:

• Minimum Education/Training
• Required: Bachelor's degree in Business, Finance, Computer Science (or a related field) or Certification in Agile (e.g., Certified Scrum Product Owner) or Product Management (e.g., AIPMM) or Project Management certifications (e.g. PMI or Prince2) or Business Analysis (e.g., IIBA) or any relevant certifications in Fintech or related fields.

Experience

• Required: 3+ years of experience in product management or a closely related role within Fintech.
• Preferred: Experience in coordinating cross-functional teams, with a focus on product development and lifecycle management in a Fintech setting

KNOWLEDGE AND TECHNICAL SKILLS

Required Knowledge & Experience

• Proven ability to contribute to product strategy and lifecycle management in a Fintech or technology environment.
• Experience in conducting user research, market analysis, and refining product roadmaps.
• Proficiency in data analysis, with a focus on making informed, data-driven decisions.
• Practical experience with integrated Fintech ecosystems, APIs, and Swagger, with demonstrated skills in managing projects and coordinating with technical teams.

Advantageous Knowledge & Experience

• Experience managing product features or minor releases from ideation to launch, working closely with UX/UI teams to develop prototypes and enhance user experience.
• Understanding of financial modelling, pricing strategies, revenue forecasting, and exposure to regulatory compliance processes relevant to Fintech products.

COMPETENCIES AND ATTRIBUTES:

• Product Strategy & Research: Contributes to product strategy by aligning features with strategic goals, tracking implementation progress, and conducting detailed customer and market research to identify opportunities.
• Performance & Analytics: Monitors product performance using KPIs, collaborates on data analysis and dashboard refinement, and identifies areas for product improvement and customer engagement.
• Market Segmentation & Positioning: Develops customer personas, segmentation strategies, and positioning frameworks based on market insights and competitor research to differentiate products.
• Product Roadmaps & Requirements: Manages roadmaps by balancing innovation with optimization, gathering clear requirements, and facilitating cross-functional alignment using tools like Jira.
• Launch & Operational Support: Leads go-to-market strategies, coordinates smooth product launches, supports post-launch stability, and collaborates with marketing and sales teams to drive product adoption and operational improvements.