Job Opportunities at KFC

KEY RESPONSIBILITIES

• Operations Management: Ensure all reporting and control procedures related to operational compliance, CHAMPS, hygiene, safety, maintenance, and general administration are followed.
• Sales & Profit Growth: Maximise sales and profits through operational excellence, effective marketing, and identifying growth opportunities.
• Performance Management: Evaluate and improve restaurant performance, ensuring monthly objectives are met.
• People Development: Oversee management training, certification, and staff development to build a strong talent pipeline.
• Customer Experience: Drive "Customer Mania" by ensuring CHAMPS / 1SAT standards are consistently met and customer concerns are resolved promptly.
• Financial Oversight: Manage controllable and variable expenses, monitor cash handling, and implement corrective actions as needed.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Business-related tertiary qualification
• 5–6 years of managerial experience in the QSR industry (RGM)
• Financial acumen – ability to interpret financial data
• Strong leadership, coaching, and people development skills
• Proficiency in English and computer literacy (Windows, Word, Excel, and email)
• Internal applicants must be All Star and RGM certified
• Willing to work weekends and in the field

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KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• English Proficiency
• Numeracy Proficiency
• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
• Minimum of 6 months in an All Star Position
• All Star Certified + Individual Development Plan (IDP) in place
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!