Job Opportunities at MRI Software

• MRI Software is looking for a Solution Analyst to join MRI’s Global Professional Services (GPS) organization. This is a highly visible role that requires ongoing interaction with other MRI departments,  client executives, and prospective new clients.  The ideal candidate will have excellent written and oral communication skills, is highly organized, proactive, is motivated by learning, and is comfortable with taking charge of initiatives and managing them to their completion. As part of our GPS Operations Management team, the Operations Analyst is a role that is crucial to the success of MRI’s GPS organization.

RESPONSIBILITIES: 

• Interacting with prospects and clients to prepare Professional Service estimates
• Assisting with the planning and scheduling of resources for project work
• Analyzing projects and reporting on progress and status
• Preparing consultants for project delivery
• Create professional services contracts using MS Excel and MS Word
• Ensure consultants and managers are in position to be successful
• Maintain OpenAir, SalesForce.com, and other MRI Global Professional Services systems

REQUIREMENTS: 

• Bachelor’s degree
• Extremely proficient with MS Office
• Very tactical and detail-oriented – places high value on order, accuracy, timeliness, and client satisfaction
• Excellent organization, time management, and communication skills.
• Can work effectively in cross functional teams.
• Responsive to the needs of our customers.
• Self-motivated and energetic.
• Comfortable and capable multi-tasking.
• Interested in moving-up in the organization.

Additional desired skills include:

• Familiarity with Oracle OpenAir, Salesforce.com, and Power BI.
• We’re obsessed with making this the best job you’ve ever had!   
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.

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Responsibilities include:

• Develop a deep understanding of both the functional and technical aspects of the Occupier product suite
• Thoroughly test client issues to recreate and assist in determining root cause
• Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures
• Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements
• Attend client status meetings to review open issues
• Effectively and proactively manage client expectations
• Foster positive relationships with clients to ensure client retention
• Clearly document issue resolutions and confirm client understanding for closure of support cases
• Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
• Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
• Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
• Approach all circumstances and interactions in a professional manner
• Adhere to all internal policies and procedures as required by the Information Security Management Team

Requirements:

• BA/BS in Business or Computer Science or equivalent experience
• Proven experience in researching and resolving client issues (2 years +)
• Software testing and troubleshooting experience
• Flexibility and passion for delivering outstanding service
• Interpersonal skills coupled with the ability to work across departmental boundaries
• Excellent written and oral communication skills
• Excellent analytical skills
• Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
• Professional image and appearance
• Must be fluent in English

Preferences:

• Knowledge of SQL and relational database structure
• Technically proficient
• Real estate, facility management, or capital/project management knowledge and experience

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The Project Coordinator role is crucial to the success of MRI’s Global Professional Services (GPS) organization.  The role is part of our GPS Operations Management team and participates in a variety of functions that include:

• Project Management
• Resource Management
• Training Solutions Management

Business Operations Management

• This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.  Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.

RESPONSIBILITIES:

• Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.  This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
• On-boarding new teams into the centralized scheduling process to ensure a smooth transition
• Setup and on-going maintenance of skills matrices for all GPS Consultants
• Regular and ad-hoc reporting around resource capacity, demand and future project requirements
• Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
• Monitor, track, and report on professional services cancellations
• Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
• Creation of new projects once the sales cycle has been completed
• Coordinate activities, requests and approvals between GPS and other MRI departments
• Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
• Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks 
• Support and maintenance of Operations departmental processes and procedures
• Expediting quotes, orders and query resolutions from both Project and Account Managers
• Support and train the GPS team in the use of OpenAir, Smartsheets and JIRA
• Understand key data points in our systems and write ad-hoc reports to analyse data
• Timesheet monitoring, escalation, and reporting
• Assist with regional month-end closing procedures, invoices, and financial reconciliation
• Reporting and liaising with project managers regarding clients aged debt positions
• Handle invoice matching and invoice queries when required in support of the finance team 
• Incentive
• Quarterly reporting and presentation of commission and incentive plan information
• Be proactive in carrying out tasks and activities making suggestions for process improvement where possible 

REQUIREMENTS:

• Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently;
• Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times;
• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables);
• Very professional and use communication skills to talk with clients to answer questions and resolve queries;
• Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change;
• Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives;
• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment;
• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team; 
• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement. 
• Knowledge of Salesforce.com a plus.