Job Opportunities at Mustek Limited

Responsibilities:
Goods Receiving

• Check all boxes during delivery and endorse waybills when there is visible damage to boxes being delivered by couriers.
• Assist with taking photographs of visible damage and reporting to couriers and Supervisor.
• Scan stock from local suppliers into Mustek system

Goods Processing

• Administer the daily movement and storage of stock, ensuring 100% accuracy at all times.
• Picking, packing and distributing orders accurately, efficiently and on time, where necessary personally delivering to Dispatch if customers are waiting.
• Safe handling of all stock to ensure 0% damages. This includes following predetermined standards of height restrictions when packing, safe loading of trolleys, and correct handling of all items with circuits (never touching copper parts directly with fingers.)
• Maintain effective and correct shelving arrangement with correct item codes displayed.
• Assist with internal enquiries.
• Safely handle pallet jacks and trolleys, packing trolleys in the correct manner to prevent damages due to stock toppling over if the trolley should bump.
• Receive, store and issue goods against orders.
• Check goods received against orders placed on suppliers.
• Ensure the right quantity and quality is received.

Operational Duties

• Take responsibility for Stores operations if the Supervisor is off duty or out of the office.
• Prepare for receiving stock by printing orders according to the courier manifest.
• Credit all stock received from Head Office on the Mustek system.
• Contact all customers for uncollected stock on a weekly basis and cancel orders when necessary.
• Assist sales staff with enquiries regarding progress of deliveries or collections, communicating effectively and professionally at all times.

Stock Taking

• Ensure that stock sheets are updated.
• Count stock.
• Carry out cycle check counts and hand completed count sheets to Supervisor.

Logistics (Internal Movement of Stock)

• Efficiently and accurately check all stock received in the Stores Department.
• Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill accordingly.
• Accurate shelving of stock in the correct locations for collection or delivery.
• Complete the checking and shelving of stock within two hours from receipt.
• Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
• Prepare goods for couriers and capture the waybill information in time for the daily collection.

Front Counter Service

• Maintain professional, courteous and friendly interface with visitors/customers always
• Presenting a professional image by taking care to be neatly dressed.
• Greet customers who enter the building and answer their questions in a friendly, conversational manner, directing them to the correct department or area.
• Being vigilant and taking appropriate action regarding suspicious behaviour from visitors (e.g. calling Supervisors/Management to assist).
• Ensuring that the correct order is handed over to the correct customer, checking the details on the Mustek system and verifying the identity of the customer.
• Ensuring that customer receives the correct and complete order on collection, by checking items together.
• Strive to provide customers with the best experience possible and work to solve problems quickly, maintaining a professional attitude even in the face of challenges, such as dealing with an irate customer.
• Check goods together with customer on collection to ensure correct and complete order is handed over.

Driver Duties

• Checking all stock against invoices/PODs for the correct order and quantity when loading vehicles for delivery.
• Handle stock in correct manner to always prevent damage to stock as well as personal injuries.
• Deliver all items timeously and professionally.
• Ensure correct order and quantity is delivered to the correct client always.
• Communicate delays or other problems that occur on route to Logistics Supervisor immediately and adjust plan according to instructions.
• Driving safely ensuring no speeding fines or other traffic regulation contraventions always.
• Maintain professional and courteous conduct on the roads always.
• Maintain vehicle in a neat and presentable condition always.
• Ensure vehicle is checked at least once per week (or whenever vehicle was driven by another employee) according to vehicle check list and report any concerns or mechanical problems immediately.
• Report accidents or damage to vehicles immediatelyBooking and Collection of Repairs
• Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail customers to collect stock and update Epicor.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Escalate unresolved customer queries and complaints to the Supervisor within one hour.
• Maintain effective tracking of uncollected repairs.
• Follow up with customers on all outstanding collections weekly.
• Report on action taken on uncollected repairs weekly.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Escalate problems or concerns to Supervisors or Manager without delay so that the necessary solutions can be arranged timeously.

Booking and Collection of Repairs

• Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail customers to collect stock and update studio.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Escalate unresolved customer queries and complaints to the Supervisor within one hour.
• Maintain effective tracking of uncollected repairs.
• Follow up with customers on all outstanding collections weekly.
• Report on action taken on uncollected repairs weekly.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Escalate problems or concerns to Supervisors or Manager without delay so that the necessary solutions can be arranged timeously.

Housekeeping

• Contribute to the improvement of a safe work environment in the work area.
• Maintain a tidy/clean Stores area.

Qualification and Experience:

• Matric
• At least 1 year’s applicable warehouse/stores/ clerical/dispatch/stock control experience in ICT

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Responsibilities:

Product Specialist Service

• To grow the business in the specified African Countries Portfolio.
• Design solutions based on the clients’ requirements.
• Assist with the tender processes.
• Conduct demos and POC on Huawei products.
• Assisting with some credits.
• Deliver Proof of Concepts (POC) follow up on POC and get required documentation from clients so we can claim rebates.
• Monitor accurate and correct delivery of products sold (AM and logistics internal and Huawei).
• Ensuring quality of service by developing a thorough and detailed knowledge of pre-sales technical specifications around area of work.
• Ensure pipeline document up to date 24/7.
• Provide back order feedback.
• Respond timeously to Huawei Enterprise quotes.
• Maintenance/EOM discussions with partners.
• Attending necessary training to upskill and maintaining certifications annually.
• Assisting during customers and staff training when necessary.
• Assisting with growing Huawei Enterprise division.
• Promote incentives to partners.
• Internal and external training.
• Regional travel when and if required.
• Afterhours access and work when and if required.

 Customer Satisfaction

• Maintaining partner relationships and delivering the best customer service.
• Handling queries relating to Huawei Enterprise Products.
• Refreshing and following up old quotes (part of courtesy calls).
• Courtesy calls to customers.
• Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
• Promote Huawei specials and product to customers.
• Weekly/Daily Customer facing visits feedback to be provided.
• Providing support (internal and external) to Huawei Enterprise Customers.

Qualification and Experience:

• Matric or Grade 12
• Tertiary commerce qualification would be advantageous
• Required to be pre-sales and sales certified within relevant Huawei product portfolio pertinent to position and more
• 2 years' experience within distribution channel and equivalent vendor specific

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Responsibilities:

Sales

• Constantly seek out new revenue generating opportunities to ensure that sales targets are met
• Identify client markets and design a sales strategy to fit each client's requirements
• Advise on forthcoming product developments and discussing special promotions.
• Represent Mustek at trade exhibitions, events and demonstrations (networking and sales endeavours)
• Actively solicit for all Mustek product opportunities, referring leads as appropriate (networking endeavours).
• Drive sales of all Mustek products, by developing, identifying, and securing all relevant sales opportunities (measurable by growth in channel sales).
• Identify new markets and business opportunities and convert dormant customers to active customers, whilst servicing existing customers.
• Gather customer information and provide feedback on future buying trends (participation in strategy development).
• Maximise sales opportunities during special promotions.
• Provide forecast to Sales Manager Bi-week on closed and potential sales.

Training and Development

• Product/service related training to be completed and attended as and when necessary (attendance register/certificates/results)
• Provide product/service knowledge internally where required

Customer Service

• Visit 80% of allocated customer database quarterly (Report).
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Meet the adequate level of contact with existing customers as may be necessary to maintain/increase. levels of business activity.
• Respond to messages received through e-mail or telephone. Take steps to ensure messages are being responded to when not available (surveys or customer complaints).
• Actively work towards the company values.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Provides customers with necessary product and basic technical support.

Business Development

• Obtain 3 new customers in each quarter of the FY (Epicor)
• Identify new business opportunities and network on a constant basis to grow client/customer base.
• Build relationships with customers through regular communication via e-mail, phone and visits.

Qualification and Experience:

• Matric
• Tertiary qualification in sales and/or marketing would be advantageous
• Driver’s license required
• Minimum 3 years’ experience in sales; target driven environment at similar level