Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
Read more about this company
Manage the Continuous Improvement of the Quality Team
Conduct Root Cause Analysis and Solution Identification and proactively communicate relevant observations or findings with all stakeholders
Facilitate business reviews and performance discussion with both internal and external clients
Support activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance review
Lead/participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing them
Available to be leveraged as a resource (if available capacity) for Project/Program Management mobilization
Manage and participate in special projects as requested by Leadership Manage Quality Assurance pool including certifications, re-certifications and the assignment process
Develop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertise
Driving reporting and analytics requirements for Quality Assurance management
Facilitate and administer Quality Assurance performance/recognition feedback
Participate in program development and continuous improvement initiatives
Assist Project Management in process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process Contribute and participate productivity improvement initiatives
Provide clear governance on quality tasks relative to insights generation and innovation
Ensure quality measures align with program outputs or SLAs
Ensures the implementation of regular coaching sessions with team members, recognizing strengths and develop action plans to address areas for improvement Create developmental road maps for Quality personnel
Establish standardization and documentation of team processes and procedures.
Qualifications
Grade 12
3-4yrs experience as a QA Manager
Has understanding of Quality methodologies (Lean six sigma, Kaizen, etc.)
Gmail
Yahoomail