Job Opportunities at Mustek Limited

Responsibilities:
Clerk Logistics Service

• Assist with loading delivery vehicles and containers when required.
• Assist in picking orders for third party logistics where and when needed.
• Ensure that stock quantity and accuracy at 100% all times by means of checks and follow up.   
• Follow up continuously during the day on DC orders not staged from warehouse and production to ensure the performance stay within SLA.
• Where needed to load and move orders from warehouse to ensure DC orders are staged on time.
• On occasion additional hours may be required for stock checks as per arrangement with the supervisor.
• Ensure that the DC area by the conveyor belt is clear and orders are packed away by end of each day.
• Assist when needed in any other area in the DC / Dispatch when required.

Customer Satisfaction

• Report any issues or problems on any orders immediately and ensure that the issues are resolved assisted by the supervisor.
• Damages must be contained and minimized as far as possible by means of correct stacking and storing procedures.
• Ensure that the correct order and correct quantity staged as per the packing instruction.
• Collection orders must be handed over to the client in an efficient manner to ensure customer satisfaction.
• When required to assist with collection orders from warehouse when the client is waiting to ensure customer satisfaction. 

Qualifications and Experience:

• Matric
• 2 years’ clerical/dispatch experience preferred at a similar level

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Responsibilities:

• Collaborate with sales teams to understand customer requirements and propose tailored infrastructure solutions.
• Design and architect infrastructure solutions including on-premises, hybrid, and cloud environments.
• Prepare and deliver technical presentations and product demonstrations to customers.
• Respond to RFPs, RFIs, and tenders with detailed technical documentation and solution designs.
• Conduct proof-of-concept (PoC) sessions and pilot deployments.
• Work closely with vendors and internal teams to ensure proposed solutions are viable and cost-effective.
• Stay updated on the latest technologies and trends in infrastructure, cloud, and data center solutions.
• Provide technical training and support to sales and post-sales teams.
• Assist in developing bill of materials (BoM), solution diagrams, and pricing models.

Qualification and Experience:

• Matric
• Tertiary qualification would be advantageous
• 3–5 years of experience in a pre-sales, solutions engineering, or infrastructure consulting role
• Strong knowledge of infrastructure technologies: servers, storage, networking, virtualization (VMware, Hyper-V), and cloud platforms (Azure, AWS, GCP)
• Experience with enterprise hardware (e.g., Lenovo, Dell, HPE, Cisco) and software solutions
• Familiarity network architecture frameworks is a plus
• Relevant vendor certifications (e.g., Lenovo, VMware, Cisco, Microsoft Azure Solutions Architect) are advantageous

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Responsibilities:
Product Management Support

• Help with day-to-day sales and contribute to the bottom line.
• Provide accurate updated product content and ensure that the system/e-commerce is updated within a reasonable amount of time.
• Checking purchase orders against purchase confirmations to ensure no item missed off.
• Managing of open orders on venders and internal.
• Due Date Management.
• Manage and order branch stock on back order as well as run rate or for certain deals.
• Complete competitive analysis monthly.
• Understand costings and shipping models and terminology, margin management.
• Assist with tenders and quotes, ensuring that all prices are done correctly, and accurate information has been given.
• Provide solutions and resolve problems and issues in a reasonable amount of time.
• Apply logic in decision making.

Customer Satisfaction

• Manage customer needs and ensure satisfaction is achieved.
• Maintain Vendor relationships, as well as negotiate contracts, prices and stock.
• Clear understanding of product life cycles and roadmaps and develop competitive advantages with sales as to maximise profitability.
• Work closely with key customers to develop product, sales strategies.
• Identify and fill product gaps thus improve customer experience and generating growth.
• Bridge the gap between Sales and Client by supplying product and information, prioritize activities based on maximising business and customer impact.
• Negotiate prices for deals and tenders; determines product pricing by utilising market research data; anticipating volume; costing special and customised orders.
• Maintain and retain client relationships.
• Maximise product marketing communication, events and business objectives.
• Vendor reports: to comply with submission of the required Vendor reports as stipulated in the various Vendor distribution agreement.
• Attend Vendor symposiums to remain abreast of technology.

Marketing

• Manage Demo items and Demo display areas.
• Assist with marketing flyers, events and incentives, as well as managing them. (Implement or support marketing campaigns).
• Assist with marketing ideas and initiatives.
• Attend events related to the product to network, learn, and market.

Stock Management

• Keep ETAs of incoming stock updated on the system by checking back-order reports and leasing with Vendors.
• Manage aged stock and come up with ideas and action on how to move.
• Manage current stock within budget stock days.
• Build and maintain relationships with local suppliers.
• Keep track of stock and place the correct orders as and when necessary.
• Prevent unnecessary costs as far as possible.

Training and Development

• Maintain and develop MS Office Excel skills and presentation skills.
• Read and research products, technology and market trends to remain abreast of technology.
• Keep abreast with the latest technology and products by attending scheduled training.
• Introductory and consistent training to ensure that the entire Sales team and customers are kept abreast of Mustek’s product offering.

Qualification and Experience:

• Matric
• A tertiary qualification in marketing/sales would be advantageous
• Minimum 3 years’ experience in marketing and sales environment at a similar level
• Minimum 3 years’ experience in fibre solutions environment
• Experience in server and CCTV environment advantageous