Job Opportunities at Nedbank

Job Purpose

• To develop world class Quantitative Analysts through the Nedbank Quants Graduate Programme. To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management. To develop world class Quantitative Analysts through the Nedbank Quants Graduate Programme. To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the Nedbank Quants Training Programme by pro-actively participating in programme committees/structures ( E.g., marketing committee, recruitment committee and social committee). This is called ‘programme involvement’. The objective of this participation is to enhance their personal and professional development whilst adding value to the Nedbank Quants Training Programme.
• Ensure business needs are met by engaging and assisting business through face-to-face interaction and attendance at forums and committees.
• Assist the business to address queries by extracting and analysing data.
• Ensure continuity and knowledge base through documenting and recording processes and models.
• Ensure compliance to policy through data analysis and monitoring.
• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers as well as sharing knowledge and industry trends with the team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives ( e.g., staff surveys etc. ).

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Postgraduate degree, Honours or Masters degree.
• ( With majors in pure mathematics, applied mathematics, statistics, engineering, econometrics, financial engineering, quantitative risk management or similar)

Technical / Professional Knowledge

• Business Acumen
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Quantitative Skills
• Governance, risk and controls

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work

Application Closing Date

30 June 2023

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Job Purpose

• We are looking for a Manager Credit Risk Early Collections (without direct reports)to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Key Deliverables

• Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts. Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance [motor vehicles/yellow goods.

Job Responsibilities

• Managing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Provide feedback daily/weekly/ monthly
• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
• Sharing knowledge with all stakeholders.
• Meet clients' expectations by resolving queries within turnaround times.
• Manage own efficiency by drafting and implementing team's strategies.
• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales.
• Develop client exit or rehabilitation strategies by conducting annual review of client facilities.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Generate innovative ideas and share knowledge.

Essential Qualifications

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom, BTech or Diploma in Credit

Minimum Experience Level

• 5 years in Banking within Credit environment

Behavioural Competencies

• Building Partnerships
• Coaching
• Communication
• Customer Focus
• Driving for Results
• Selecting Talent

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Closing Date

12 May 2023

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Closing Date

09 May 2023