The Netcare Group operates the largest private hospital group, primary care network and medical emergency service in South Africa. Netcare is also the biggest private trainer of emergency personnel and healthcare workers. At Netcare, our inspiration to excel in providing medical innovation and quality care is to be found in our values. We continue to focus o...
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CONSISTENCY OF CARE
Financial Management
- Manage acuities and skill mix in such a way as to ensure cost effective quality care.
- Manage all costs emanating from the department
- Ensure correct billing, stock management and purchasing
- Facilitate timeous and accurate compilation of files
Governance and quality management
- Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
Risk management
- Investigate all negative incidents and ensure appropriate capturing on IMS
- Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents and incidents to Line Manager / Safety Representatives
- Ensure compliance with protocols, policies and Acts
- Ensure that all equipment is in working order and properly maintained
- Control of asset register
Patient care
- Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence based practice
- Evaluate the patient’s journey through patient experience and stakeholder input
- Evaluate nursing quality indicators and clinical outcomes
- Communicate effectively with patients regarding their care
- Promote health and wellbeing of patients and staff
- Ensure the principles of infection prevention and all standard precautions are adhered to
- Implementing group quality initiatives
TRANSFORMATION OF OUR SOCIETY
Transformation targets
- Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
- Actively participate as a member of a team to achieve goals
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures
- Keep abreast of current research in the applicable discipline
People management
- Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Develop a talented nursing workforce.
- Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
- Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
- Enforce staff dress code within and on leaving the Hospital
- Facilitate effective change and conflict management
- Orientation of new staff and students
- Facilitate staff development both personal and professional
- Coaching and mentoring of staff
- Ensure professional conduct and appearance of staff
- Promote staff wellbeing
- Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal
- Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
- Foster an effective working relationship with service providers
- Foster an effective working relationship with Public liability
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
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KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
NETCARE 911 WORK RESPONSIBILITIES
Creditors Reconciliations and Payment Proposals
- Ensure that the invoice verification process (MIRO) for the creditors’ invoices has been processed on SAP and that the VAT is correctly accounted for.
- Ensure that the creditors reconciliations have been prepared, reconciling the invoices payable to the supplier statements.
- As part of the reconciliation process, advise the suppliers of any payments that have been made but have not been allocated to the relevant invoices.
- Ensure that the payment proposals have been prepared detailing the suppliers who are due to be paid as well as the amount that is payable to them
- Overseas payments
- Ensure that the BOP forms are completed correctly reflecting the correct beneficiary and bank details
- Ensure that for any foreign payment that have SARB Approvals (i.e. South African Reserve Bank Approvals), that the SARB Approval number is reflected on the BOP form prior to submitting it to the bank for payment
- Travel reports
- Ensure that the travel expenses have been analysed to identify that the costs have been processed to the correct GL accounts as well as to the correct cost centres
- Ensure that the travel costs are processed in the correct periods – any prepaid travel costs need to be recognised as prepayment
- Prepare the travel reports for each expense nature (i.e. accommodation, local travel, international travel, etc) detailing the following information:
- Name of traveller
- Travel dates
- Reason for travel
- Travel destination
- General ledger maintenance
- Ensure that the following payroll related journal entries are processed on a monthly basis to the correct GL account and cost centres (leave pay provision, bonus provision, staff loans, and executive salaries)
- Ensure that the WCA provision calculation has been prepared in line with the ruling from the Compensation Commissioner, and that the entries are processed to the correct GL accounts
- Ensure that the post retirement provision expenses have been processed in line with the budget guidelines and the profit forecast guidelines
- Ensure that the IFRS2 expense journals have been prepared in line with the budget guidelines and the profit forecast guidelines
- Ensure that the revenue related journal entries have been processed in line with the request from the business analysis team
- Ensure that the provision for bad debts journal entries are processed in line with the doubtful debt provision calculation
- Balance Sheet Recons
- Ensure that the Balance Sheet reconciliations are prepared monthly and that any reconciling items are followed up timeously and resolved within 30 days
- Financial packs
- Ensure that the financial packs for the dormant entities have been prepared for review by the Financial Accountant and the Financial Manager prior to submission to Group Finance
- Ensure that the deadlines for the financial pack submissions have been adhered to.
NETCARE HOSPITALS HEAD OFFICE WORK RESPONSIBILITIES
Sheriff payment proposals
- Review the sheriff payment requisitions to ensure that there are no duplicate payments that have been captured by the CCO team
- Ensure that the payment proposals for the sheriff payments have been prepared prior to the authorisation of the payments by the Financial Manager
- EFT Batch Payments and Cheque Payments
- Ensure that the EFT batch payments have been prepared prior to the authorisation of the payments by the payment releasers.
- As part of this process, ensure that the payments have been captured to the correct beneficiaries and that the correct amounts have been captured
- Ensure that the cheques have been prepared to the correct payees and that the correct amounts have been captured
- Ensure that any unpaid cheques are reissued to the suppliers timeously
General ledger maintenance
- Ensure that the intercompany loan account entries have been processed timeously to the correct GL accounts
- Ensure that there is supporting documentation available for the entries that are processed
Balance Sheet Recons
- Ensure that the Balance Sheet reconciliations are prepared monthly and that any reconciling items are followed up timeously and resolved within 30 days
GROWING WITH PASSIONATE PEOPLE
Teamwork
- Actively participate as a member of a team to achieve goals
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
SKILLS PROFILE
EDUCATION
Essential
- Grade 12 or equivalent NQF level 4 qualification
Preferred
- Diploma in Accounting, or B Com degree
WORK EXPERIENCE
Essential
- A recent graduate from College, Technicon or University
- Currently studying towards a financial qualification (e.g. bookkeeping course, diploma in accounting, or B Com degree
Preferred
- A minimum of 1 year working experience in financial management or auditing
KNOWLEDGE
Essential
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OPERATIONAL EXCELLENCE
Claim Assessment
- Assessing of all claims for all disciplines and products
- Identify systems / processes enhancement and implementation
- Management of the Service Level Agreements with brokers, Sales and Operations
- Vendor documentation manage and administer
- Assist in telephone queries
- Give feedback to vendors on queries
- Use system for updates
- Interact with NOH team to assist with issues and data input
- Keep claims administrator updated with escalations
- Requires excellent communication skills – verbal and written
- Reports trends or issues to Business Centre Team leader
- Ensure excellent knowledge of all NetcarePlus products and services
GROWING WITH PASSIONATE PEOPLE
Teamwork
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Keep up to date with Netcare’s evolving policies and procedures.
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Ensure professional conduct at all times.
Build and Maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal.
EDUCATION
Essential
- Relevant Finance qualification.
WORK EXPERIENCE
Essential
- Minimum of 3 years successful claims assessing experience within the Health Care Industry.
KNOWLEDGE
Essential
- Claim assessing knowledge.
- Conversant with ICD 10 and CPT coding.
- Conversant with Modifiers and NHRPL.
- Conversant with Scheme Benefits.
- Accuracy, and Strong numerical ability.
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ROLE SUMMARY
- To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Administrative Duties
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Quality assurance to maintain work standards, integrity of data reporting
- Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure the effective control of equipment in the Department as per set guidelines
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
- Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
- Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
- Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
- Ensure that all rechargeable equipment is kept serviceable
- Maintain rechargeable batteries.
- Update contents check lists accordingly
- Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety
- 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
- Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
- Act in a manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
CONSISTANCY OF CARE
Patient Care
- Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
- Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
- Keep family members informed about patient treatment
- Hand all patients over to hospital staff as per protocol
- Wear protective gloves when treating or transporting all patients
- Respect the confidential nature of the information patients share with you even after their death
- Be courteous and professional when interacting with patients.
- Accurately document all patients’ valuables
- Ensure drug registers are filled out when appropriate drugs have been administered
- Ensure regular drug stock counts are conducted
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
- Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
- Formulate action steps to close the gap between the ideal and actual state of competence
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved
- Be punctual and behave appropriately to the business environment
- Meet deadlines
Customer satisfaction
- Ongoing Customers satisfaction according to set standards
- Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
- Listen with empathy while remaining professional at all times
SKILLS PROFILE
EDUCATION
Essential
- Grade 12
- Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
- Currency in terms of the HPCSA CPG updates.
Preferred
- An education or qualification in business management would be beneficial
- Current registration in ACLS, PALS and ATLS would be beneficial
WORK EXPERIENCE
Essential
- 4 Years post-graduate patient care experience in an operational environment would be beneficial
- Relevant computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGE
Essential
- Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
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KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Administrative Duties
- Complete all the company and legal documentation essential in the completion of your duty, and ensure that copies of such documentation are handed to the Operations Manager for filing (action)
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Quality assurance to maintain work standards, integrity of data reporting
- Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarize yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure the effective control of equipment in the Department as per set guidelines
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
- Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
- Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
- Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
- Ensure that all rechargeable equipment is kept serviceable
- Maintain rechargeable batteries.
- Update contents check lists accordingly
- Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety
- 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
- Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre.
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times.
- Act in the manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
BEST AND SAFEST PATIENT CARE
Patient Care
- Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
- Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
- Keep family members informed about patient treatment
- Hand all patients over to hospital staff as per protocol
- Wear protective gloves when treating or transporting all patients
- Respect the confidential nature of the information patients share with you even after their death
- Be courteous and professional when interacting with patients.
- Accurately document all patients’ information and valuables
- Ensure drug registers are filled out when appropriate drugs have been administered
- Ensure regular drug stock counts are conducted
GROWING WITH PASSIONATE PEOPLE
Self-Management and Development
- Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
- Formulate action steps to close the gap between the ideal and actual state of competence
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved
- Be punctual and behave appropriately to the business environment
- Meet deadlines
Customer satisfaction
- Ongoing Customers satisfaction according to set standards
- Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
- Listen with empathy while remaining professional at all times
SKILLS PROFILE
EDUCATION
Essential
- Current registration with the HPCSA: Professional Board of Emergency Care Personnel as a Paramedic (CCA / N. Dip EMC / Dip EMC)
- Currency with the HPCSA CPG updates.
Preferred
- An education or qualification in business management would be beneficial
- Current registration in ACLS, PALS and ATLS would be beneficial
WORK EXPERIENCE
Preferred
- 4 Years of post-graduate patient care experience in an operational environment would be beneficial
- Relevant computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGE
Essential
- Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
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Job Summary
- The Professional Scrub Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic, and person-centred nursing care of a patient, their families, or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role using scientifically based nursing theories and processes, treating the patients as a physical, social, and spiritual individual, and by use of educational and technical means applicable to health care practice.
- The Professional Nurse – recovery and anaesthetics will render and promote cost effective, safe quality patient care in accordance with hospital standards and policies.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administration
- Completion of Peri-operative document /CareOn to ensure compliance to Recovery Protocols and Procedures
- Ensure all stock is well controlled, managed, and charged electronically on MoBit.
- Management and issue/return of drugs according to Standard Operating procedure.
- Ensure Scheduled 5 & 6 Medicines are ordered, checked and correct; done weekly.
- Daily audit of emergency trolleys/and equipment as per assigned responsibilities.
Research activities
- Keep abreast of current research in the discipline
Patient care
- Practice patient care according to the Scope of Practice and assume total responsibility for these activities.
- Contribute to the holistic care of patients.
- Communicate effectively with hand over to ward staff, regarding post op Patients’ care and prescriptions on transfer to wards.
- Practice principles of infection prevention and adhere to standard precautions re- protective equipment. Ensure correct procedures are followed when dealing with highly infectious patients (super bugs).
- Promote and maintain good public relations with patients, relatives, and doctors.
- Execute all procedures according to hospital standards/polices.
- Refer all complaints from patients and doctors to the Unit Manager
- Carry out all departmental duties as assigned by shift leader, assist, when necessary, in theatre.
- Communicate with Health Care Practitioners / Anaesthetists regarding any change in the status of a patient in recovery.
- Administer/ store and control of Scheduled medication in accordance with the Netcare policy.
- Perform other duties as reasonably requested by the Unit Manager or senior member of staff.
Quality assurance
- Participate in theatre’s quality improvement programme.
Safety awareness and risk management
- Identify risks in the department, ensure effective risk prevention and management thereof.
- Maintain a therapeutic, clean, and safe environment that is free from medico-legal hazards.
- Adhere to the Netcare Resuscitation and Reanimation policy.
- Adhere to Netcare medical waste management principles and all other waste management principles.
- Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act
- Report and act upon potential/actual risks identified.
- Responsible for ensuring correct use, cleaning, and storage of equipment.
- Report equipment needing repair or replacement.
- Always maintain professional conduct and standards in accordance with hospital policies and procedures.
- Maintain patient confidentiality at all times.
- Adhere to the bare below elbow principles i.e. no dangling earrings, necklaces, false nails, nail polish, wrist watches, one wedding band may be worn
- No cell phones in theatres allowed.
TRANSFORMATION OF OUR SOCIETY
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal.
Resource allocation
- Manage appropriate level of care with skills mix
Personal and professional development
- Keep up to date with Netcare’s evolving policies and procedures.
- Be Accountable for own personal and professional development.
- Be accountable for maintaining competence in CPR.
- Be accountable for time management.
- Keep abreast of current research in the discipline.
- Mentoring and supervision of students and support staff
- Facilitation of a learning environment
SKILLS PROFILE
EDUCATION
Essential
- Registration with the South African Nursing Council as a Registered Nurse/ Midwife or equivalent NQF 7 qualifications.
- Relevant qualification within a specialist area
WORK EXPERIENCE
Essential
- Relevant experience in the nursing discipline in accordance with specific requirements
- Capacity to implement and maintain standards of health practice required from all accredited bodies and appropriate health legislation
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- The Actuarial Analyst will be responsible for assisting the analyst team in data analysis and statistical reporting to the business.
- The incumbent will further be responsible to deliver business intelligence across a wide range of areas.
Key Work Output and Accountabilities
Actuarial Analysis
- Understand the impact of hospital pricing and tariffs with the specific aim of developing Alternative Reimbursement Methods (ARM).
- Develop and produce reports to monitor the effectiveness of these ARM.
- Understand the key risks faced by the business due to hospital event costs and develop reports to track and manage the risks.
- Report on profitability analysis by medical scheme and ARM type contract.
- Report on revenue mix and understanding causes of variance.
- Analyse hospital events and report on usage of consumables and drivers of cost by hospital and other variables.
- Provide advice and input on product development, partnerships, funder negotiations and hospital event cost analysis.
- Provide ad hoc reporting and analysis in terms of management requirements.
Stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal.
Inherent Requirements
- A Tertiary Commercial Qualification at NQF level 7.
- BSC Actuarial Science, Mathematics or Statistics.
Work Experience
- A minimum of 3 years relevant Healthcare experience.
- Strong analytical and problem-solving skills.
- Ability to identify trends in a logical, systemic way.
- Good communication skills.
- A team player who can work alone when required and without supervision.
- Proven experience in successfully managing multiple projects.
- Ability to work under pressure and at fast pace.
- Ability to understand the urgency of various tasks, with ability to prioritise.
- High level of attention to detail, resilience, enthusiasm, and drive.
- Ethical and able to maintain confidentiality.
Knowledge
- Advanced computer proficiency (MS Office).
- Advance knowledge of spreadsheets, databases, statistical analysis programs
- SQL experience.
- Knowledge of business intelligence tools.
- Oral and written communication skills when preparing reports and giving presentations.
- Self-starter.
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Job Summary
- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
CONSISTENCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the
Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
- Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
Policy and procedure development
- Provide input and standards in formulating patient care policy and procedures in the hospital
Quality and risk management
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
Resource Allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
Inherent Requirements:
Education
- Matric Certificate or equivalent NQF level 4 qualification.
- Registration with the South African Nursing Council (SANC) as a Registered Nurse
Work Experience
- Clinical experience post qualification in private sector
- Computer literacy
Knowledge
- Good verbal and interpersonal communication skills
- Ability to work well under pressure and to maintain effectiveness during changing conditions.
- Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships.
- Excellent planning, organizing and control / follow-up skills are essential.
- Must be customer care oriented.
- Must be able to use initiative.
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Role Summary:
- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
- Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
- Provide input and standards in formulating patient care policy and procedures in the hospital
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
SKILLS PROFILE
- Registered as a Professional Nurse with the South African Nursing Council
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing
go to method of application »
Role summary:
- The Enrolled Nurse is responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/or indirect supervision of the Registered Nurse.
- The incumbent is held accountable for his/her own acts and omissions.
- Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse. The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation and evaluation of appropriate programmes of care to ensuring high quality patient care.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administration Management
- Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
- Ensure all stock is charged appropriately.
- Assist with file compilation.
Governance, quality and risk management
- Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
- Adhere to Netcare medical waste management principles and all other waste management principles.
- Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
- Report potential/actual risks identified.
- Ensure all stock is well controlled.
- Responsible for ensuring correct use, cleaning and storage of equipment.
- Report equipment needing repair or replacement to sister-in-charge.
- Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
- Maintains patient confidentiality at all times.
- Acts in a supervisory capacity over ENA’s.
Patient care
- Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
- Contribute to the holistic care of patients.
- Participate in ward/unit’s quality improvement programme.
- Attend handover of report at shift commencement.
- Effective communication with patients’ regarding their care.
- Promotion of patient overall health and wellbeing.
- Practice the principles of infection prevention and all standard precautions.
- Promote and maintain good public relations with patients, relatives and visitors.
- Execute all procedures according to hospital standards.
- Refer all complaints from patients and doctors to sister-in-charge of the unit.
- Carry out all departmental duties as assigned by supervisors.
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Supports the education and training of the ENA’s.
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures.
- Assume responsibility for maintaining competence in CPR.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal.
SKILLS PROFILE
- Registration with the South African Nursing Council as an Enrolled Nurse or equivalent NQF 3 qualification.
- Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.
- Relevant experience in the High Care unit would be an advantage
go to method of application »
Job Summary
- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
CONSISTENCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the
Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
- Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
Policy and procedure development
- Provide input and standards in formulating patient care policy and procedures in the hospital
Quality and risk management
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
Resource Allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
Inherent Requirements:
- Registered as a Professional Nurse with the South African Nursing Council
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices
go to method of application »
Role summary:
- The Enrolled Nurse is responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/or indirect supervision of the Registered Nurse.
- The incumbent is held accountable for his/her own acts and omissions.
- Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse. The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation and evaluation of appropriate programmes of care to ensuring high quality patient care.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administration Management
- Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
- Ensure all stock is charged appropriately.
- Assist with file compilation.
Governance, quality and risk management
- Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
- Adhere to Netcare medical waste management principles and all other waste management principles.
- Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
- Report potential/actual risks identified.
- Ensure all stock is well controlled.
- Responsible for ensuring correct use, cleaning and storage of equipment.
- Report equipment needing repair or replacement to sister-in-charge.
- Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
- Maintains patient confidentiality at all times.
- Acts in a supervisory capacity over ENA’s.
Patient care
- Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
- Contribute to the holistic care of patients.
- Participate in ward/unit’s quality improvement programme.
- Attend handover of report at shift commencement.
- Effective communication with patients’ regarding their care.
- Promotion of patient overall health and wellbeing.
- Practice the principles of infection prevention and all standard precautions.
- Promote and maintain good public relations with patients, relatives and visitors.
- Execute all procedures according to hospital standards.
- Refer all complaints from patients and doctors to sister-in-charge of the unit.
- Carry out all departmental duties as assigned by supervisors.
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Supports the education and training of the ENA’s.
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures.
- Assume responsibility for maintaining competence in CPR.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal.
SKILLS PROFILE
- Registration with the South African Nursing Council as an Enrolled Nurse or equivalent NQF 3 qualification.
- Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.
- Relevant experience in the nursing discipline would be an advantage
go to method of application »
ROLE SUMMARY
- To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Administrative Duties
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Quality assurance to maintain work standards, integrity of data reporting
- Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure the effective control of equipment in the Department as per set guidelines
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
- Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
- Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
- Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
- Ensure that all rechargeable equipment is kept serviceable
- Maintain rechargeable batteries.
- Update contents check lists accordingly
- Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety
- 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
- Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
- Act in a manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
CONSISTANCY OF CARE
Patient Care
- Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
- Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
- Keep family members informed about patient treatment
- Hand all patients over to hospital staff as per protocol
- Wear protective gloves when treating or transporting all patients
- Respect the confidential nature of the information patients share with you even after their death
- Be courteous and professional when interacting with patients.
- Accurately document all patients’ valuables
- Ensure drug registers are filled out when appropriate drugs have been administered
- Ensure regular drug stock counts are conducted
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
- Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
- Formulate action steps to close the gap between the ideal and actual state of competence
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved
- Be punctual and behave appropriately to the business environment
- Meet deadlines
Customer satisfaction
- Ongoing Customers satisfaction according to set standards
- Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
- Listen with empathy while remaining professional at all times
SKILLS PROFILE
EDUCATION
Essential
- Grade 12
- Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
- Currency in terms of the HPCSA CPG updates.
Preferred
- An education or qualification in business management would be beneficial
- Current registration in ACLS, PALS and ATLS would be beneficial
WORK EXPERIENCE
Essential
- 4 Years post-graduate patient care experience in an operational environment would be beneficial
- Relevant computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGE
Essential
- Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
go to method of application »
ROLE SUMMARY
- To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Administrative Duties
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Quality assurance to maintain work standards, integrity of data reporting
- Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure the effective control of equipment in the Department as per set guidelines
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
- Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
- Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
- Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
- Ensure that all rechargeable equipment is kept serviceable
- Maintain rechargeable batteries.
- Update contents check lists accordingly
- Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety
- 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
- Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
- Act in a manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
CONSISTANCY OF CARE
Patient Care
- Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
- Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
- Keep family members informed about patient treatment
- Hand all patients over to hospital staff as per protocol
- Wear protective gloves when treating or transporting all patients
- Respect the confidential nature of the information patients share with you even after their death
- Be courteous and professional when interacting with patients.
- Accurately document all patients’ valuables
- Ensure drug registers are filled out when appropriate drugs have been administered
- Ensure regular drug stock counts are conducted
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
- Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
- Formulate action steps to close the gap between the ideal and actual state of competence
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved
- Be punctual and behave appropriately to the business environment
- Meet deadlines
Customer satisfaction
- Ongoing Customers satisfaction according to set standards
- Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
- Listen with empathy while remaining professional at all times
SKILLS PROFILE
EDUCATION
Essential
- Grade 12
- Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
- Currency in terms of the HPCSA CPG updates.
Preferred
- An education or qualification in business management would be beneficial
- Current registration in ACLS, PALS and ATLS would be beneficial
WORK EXPERIENCE
Essential
- 4 Years post-graduate patient care experience in an operational environment would be beneficial
- Relevant computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGE
Essential
- Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
go to method of application »
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Clinical Risk Management
- Apply clinical knowledge with regards to risk management of patient’s event in terms of LOS, LOC and medical aid benefits.
- Apply clinical knowledge with regards to rejection management (financial and clinical) of patients in terms of LOS, LOC and coding.
- Provide electronic clinical data to substantiate length of stay and level of care for patient’s stay in hospital.
- Ensure correct clinical coding for all patients as per clinical coding SOP.
- Apply clinical knowledge to ensuring that materials and services are correctly classified on the system.
- Escalation of case management trends to the BOC Billings Manager for discussion in funder operational meetings.
- Monitoring the patients in progress report and ensuring that patients ward movements, bed status and level of care on the system is accurate.
- Facilitate discharge planning and movement of patients to step-down or rehab facilities.
- Efficient management of e-queries as allocated on Debtpack.
- Assist with any other duties assigned by the BOC and Billings Manager from time to time.
- Diagnostic and procedural coding
- Ensure appropriate, complete, and relevant diagnostic and procedural coding of all patient records within the cluster while the patient is in progress.
- Make use of Health Code Index.
Build and maintain stakeholder relationships
- Liaise with a network of internal and external stakeholders to ensure final billing.
- Develop collaborative relationships to help accomplish work goals.
Effective communication
- Effective communication to medical schemes by utilising the rules of engagement published in the Netcare Tariff and Billing Guidelines.
- Effective communication, collaboration and consultation with other role players in the healthcare team.
Legal compliance
- Compliance with all industry relevant legislative acts, regulations and circulars.
- Compliance with Group Policies, Procedures and Processes.
TRANSFORMATION OF OUR SOCIETY
Training and development
- Identify own training needs and communicate with line manager.
- Identify and ensure informal training for all relevant staff related to managed healthcare subject matter.
- Formal coding training via Insight platform is compulsory.
- Onboarding case manager Insight training to be completed.
Teamwork
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures.SKILLS PROFILE
EDUCATION
Required
- B Degree/Diploma Nursing qualification or equivalent NQF level 6.
- Enrolled nursing qualification or equivalent NQF level 4.
Preferred
- Qualification in associated Healthcare Sciences or Managed Care/ Case Management.
WORK EXPERIENCE
Required
- 3 years professional healthcare experience.
- General administrative skills.
- Computer literate.
KNOWLEDGE
Required
- Clinical background.
- Understanding of a patients journey in the private healthcare environment from patient admission to final billing.
go to method of application »
KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Responsibilities
- Compilation, review and interpretation of all financial and admin reports, monthly management pack and various analytical reports.
- Assisting with monthly audit trail analysis.
- Procurement of clinic goods.
- Management of credit control and billing procedures, including FOREX calculations and patient refunds.
- Management of admissions, pre-authorisation processes and patient financial Case Management.
- Preparation of budgets and forecasts.
- Monitoring, control and management of budget.
- Monitoring of Hospital Management System in conjunction with Clinic Manager.
- Review Human resources reports.
- Management and control of asset register.
- Management and control of patient and admin records and archive filing.
- Management of petty cash and preparation of payment schedules.
- Monthly reporting to Head Office, including income statements / budget analysis / reconciliations.
Financial planning
- Co-ordinate budget and forecast process to ensure timely hospital submissions.
- Liaise with IT and Systems to prepare system areas for budget and forecast process.
- Responsible for Hospital budgets and forecasts, taking into consideration group finance guidance, trends and other factors.
Financial processing
- Maintenance of Asset Registers.
- Management of bank reconciliation process.
- Management of petty cash.
- Processing of supplier / customer supporting documents.
- Processing of monthly accruals and provisions.
- Processing of routine and non-routine monthly journals including but not limited to payroll and revenue journals.
- Reconciliation of intercompany transactions.
- Payroll and related taxes and submissions to relevant authorities.
Financial reporting
- Balance sheet analysis and reporting.
- Prepare monthly debtors reports.
- Prepare monthly management accounts and disclosure submissions.
- Monthly review and report preparation of performance of projects implemented.
- Preparation of interim and year‐end disclosure packs.
- Review Annual Financial Statements for completeness and accuracy.
Financial management
- Produce accurate and timeous financial and management analysis and reporting.
- Analyse and report on balance sheet reconciliations, cost and benchmarking implications / results.
- Analyse debtors' book; identifying, understanding and highlighting the impact on hospital financials.
- Prepare management accounts, budgets and forecasts.
- Execution of relevant standard operating procedures to ensure good corporate governance.
- Analyse and report on budget variances.
- Assist with corrective operational actions to ensure successful implementation of systems and processes.
- Process and/or review general ledgers.
- Prepare balance sheet reconciliations.
- Ensure VAT compliance.
Audit activities
- Liaise and attend to auditors (external and internal).
- Ensure quarterly sign-off and clearing of internal audit reports.
- Ensure follow-up and clearing of external audit queries and management letter points.
Control and governance
- Ensure compliance with company policies and procedures.
- Review company policies and procedures on an annual basis to ensure risks are being adequately mitigated.
- Prepare SOPs for new or changed processes.
- Monitor internal controls and initiating changes as required.
- Manage control self-assessments (including peer reviews).
ACCELERATING TRANSFORMATION
Transformation
- Embrace the transformation goals as set out by the Transformation Committee by fostering a culture of inclusivity in work and relationships.
GROWING WITH PASSIONATE PEOPLE
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognised, understood, and valued, so that all can reach their full potential and maximise their contributions.
- Foster an effective working relationship with service providers.
People management
- Create an environment where staff are aware of the role they play and their value to the organisation.
- Assign decision-making, authority, tasks and responsibility to appropriate persons in order to maximise organisation and employee effectiveness.
- Responsible for staff recruitment and to facilitate a culture that is supportive of talent management processes.
- Ensure professional conduct and appearance of staff.
- Support subordinate career development and training and development of staff.
- Manage and assess employee performance.
- Facilitate conflict management.
- Promote staff wellbeing.
- Assist with the orientation of new staff.
Teamwork
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Maintain updated knowledge of relevant legislation, amendments and related information pertaining to the financial field, especially changes to IFRS and the Companies Act.
- Responsible for self-development and continual upgrading of job-related knowledge and skills.
- Assume responsibility for own personal and professional development.
- Keep up to date with Akeso and Netcare’s evolving policies and procedures.
REQUIREMENTS
EDUCATION
- BCom Financial Accounting or relevant finance degree
- 5 – 10 years of relevant experience in a similar role
- A relevant accounting or equivalent NQF 7 level qualification
- Honours – NQF Level 8
- Articles completed
WORK EXPERIENCE
- Minimum 1-year post-article experience (if Articles completed); or
- Minimum 5 years' experience (if no Articles completed); or
- Previous experience in similar environment
- Excellent communication skills (written and verbal)
KNOWLEDGE
- Proficient computer skills with emphasis on Excel - SAP
- Up-to-date knowledge of GAAP
Method of Application
Use the link(s) below to apply on company website.
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