Job Opportunities at Nexio

ROLE PURPOSE

• This person will support Nexio production Infrastructure and VIP Desktop Support.
• The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance and investigate new technology developments.

ROLE REQUIREMENT

• VIP Desktop Support for Nexio Exco and Manco Members
• Kutana Support (Nexio Board Members)
• Ensure Business SLA is maintained
• Resolve infrastructure incidents
• Conduct Regular health checks on production systems
• Assist in the bi-annually disaster recovery testing schedule
• Conduct Monthly Security Compliance checks on the servers
• Investigate and implement new technology developments
• Ensure data is supplied for the monthly IT Report
• Conduct quarterly system patching
• Stay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the job

TECHNICAL / PROFESSIONAL COMPETENCIES

• supervise R&D laboratories and other technology development units
• assess technological aspects of major strategic initiatives This assessment includes the technological implications of proposed acquisitions, joint ventures and strategic alliances
• constantly developing new technology skill sets to push ahead of the competition.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• A+
• N+
• S+ (beneficial)
• ITIL (beneficial but optional)
• Any Microsoft Certifications (beneficial)
• Experience with Active Directory, SQL, Exchange, Networking Infrastructure
• Working hours Mon. – Fri. 08h00 –17h00
• Must be prepared to work overtime.
• Must have own transport

OTHER REQUIREMENTS

• <5 Years desktop and server support experience
• Working experience on windows servers AD, Exchange, SQL, Hyper V, sharepoint
• Working experience on vmware software products and Symantec products
• Experience with server hardware and software
• Experience with storage devices
• Experience with network switches
• Good telephonic experience
• Good email etiquette
• Good people skills
• Adaptive to technology
• Fast Learner
• Good Problem Solving and Analysis
• Flexible to any scenario
• Has demonstrated the ability to work well with others, team work ethic.
• Willingness to learn
• Positive attitude
• Delivering Results and Meeting Expectations
• Following Instructions and Procedures
• Learning and Researching
   

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Overview

• Our client requires technical assistants to work within a 24/7 Fault Management Environment dealing with monitoring of RAN Active – Element alarming as well as RAN Environmental alarming requests, ownership of all Incidents relating to events and ensuring restoration of service, quality management and process adherence.

Role and Responsibilities:

A Technical Assistant is responsible for the following:

• Monitoring of the RAN Active and Environmental alarms.
• Timeous logging of incidents for RAN alarms received.
• Timeous handover of incidents to the resolving party.
• Incident Management: create and close manual incidents as per Fault management procedure.
• Migrate RAN Site Access voice calls via IVR to USSD channel.

Key performance indicators:

A technical Assistant has the following deliverables:

• Mean to time to log (MTTL) a fault shall be within allocated time.
• Mean time to dispatch (MTTD) incidents to the resolving party shall be within allocated time from Event start.
• Mean time to close (MTTC) incidents within an allocated time from event finish.
•  Answer agreed percentage of all calls within allocated time. Communication of abnormalities experienced on shift with End-to-End updates to senior staff and colleagues.
•  Pro-active fault logging and 1st line RAN investigation and correspondence
•  Quality feedback on faults and understanding of the operational & Business requirement
•  Alarming correlation per Fault management procedure

Qualifications & Education Requirements

• Matric/NQF Level 5 (Essential)
• Diploma or certification in IT Information Systems or Networking (Advantageous)

Experience Required

• 2/3 years of experience performing in a fault logging or Incident environment (Essential)
• Telecommunications experience in Element Management (Advantageous)
• Good IT knowledge and experience (Advantageous)
• Experience working with ARS Fault Management System (Advantageous).
• Cellular knowledge (Advantageous)

Knowledge and Skills Required

• Ability to think and interact logically
• A natural curiosity
• The ability to work in a team and to be proactive around self-learning
• The ability to work under pressure and to tight deadlines
• Willingness to assist with additional tasks given to the team
• Interpersonal skills
• Good judgment skills
• Good communication skills
• Behavioral traits such as attitude, motivation and time management

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ROLE PURPOSE

• This person is responsible for the 1st and 2nd line support and installation of Network switches, Routers, Hosted IP Telephony systems and other CPE equipment at the customer site. The person will install, configure, support Cisco and Huawei Customer equipment and Ascidian NID devices, The job also requires that we rack and stack in the VB pops.

ROLE REQUIREMENT

• Provide solution and product specific consultation and support
• Configuration and setup of Networking devices to be deployed on the Vodacom Network 
• Direct impact on Support and contract deliverables
• Assume responsibility for the following:
• Ensure devices are configured correctly for deployment
• Ensure devices are ready for shipment in time for scheduled deployment
• Manage regional support stock levels
• Attend and advise solution scoping meetings
• Design and deploy cisco switch configurations

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization.
• Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
• Able to be a “big picture” thinker
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Able to align multiple strategies and ideas
• Confident in producing and presenting work
• In-depth understanding of the industry

TECHNICAL / PROFESSIONAL COMPETENCIES

• Strong telephony device experience
• Good technical knowledge of LAN and WAN infrastructure
• Excellent in-depth network knowledge
• Understanding of Sdwan solutions
• Good understanding of Wireless solutions

QUALIFICATIONS & EXPERIENCE

• N+
• CCNA or equivalent
• HCNA
• CCNP preferably

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability To Set And Execute the Vision of the Company