Job Opportunities at NTT Ltd.

Your day at NTT DATA

• As a Data Centre Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the goto person to restore services and ensure our clients' satisfaction.
• As a Data Centre Managed Services Engineer, you'll be responsible for managing and maintaining our data center.
• You will be essential to the implementation and maintenance of our process control systems, which will guarantee the effective and secure running of our operations.
• You will also help with the daytoday operations of our data center by providing support to all areas of IT including VMware vSphere Virtualization, NSX, ESXi Hypervisor and Platform (vCPE), Storage Management, Red Hat Enterprise Linux Server Administration and Amazon Web Services (AWS).

Key Roles and Responsibilities:

• Expert in deploying and managing services on VMware (vSphere), Azure, AWS and other virtual platforms as needed
• Familiarity with managing workloads across multiple hybrid cloud environments
• Deployment, configuration, and maintenance of Linux and Windows servers
• Strong experience configuring, troubleshooting and tuning system hardware and software configurations for performance and reliability
• Diagnose and resolve complex systems issues with multiple influencing factors
• Incident response to system alerts, serve as point of escalation for afterhours issues
• Backup Technology (Disaster/Recovery/Restore)
• Experience with HP 3Par, EMC, Netapp Storage Platforms (advantageous)
• Monitoring tool and deployment automation development
• Server Administration

Academic Qualifications

• Degree/Diploma in Computer Science or System Administration or related field preferred, or equivalent experience
• Microsoft Certified Solutions Associate (MCSA)
• CompTIA Security+
• VMware Certified Professional (VCP)
• CompTIA Network+
• Cloud certs: AZ104, AWS Certified Solutions Architect
• Any of the Storage SAN certs: NetApp NCDA, Dell EMC Proven Professional

Required Experience:

• Minimum of 3 -5 years of experience with Intel platforms including a combination of the following: Windows Server Administration, Linux / Unix Server Administration, Storage Administration
• Experience with Local Area Networks (LAN)
• Experience with Wide Area Networks (WAN)
• Experience with Storage Area Networks
• Experience with Scripting/development in tools such as PowerShell (Highly advantageous)
• Experience with Active Directory (group policies)
• Excellent communication and interpersonal skills
• Strong analytical and problemsolving skills with attention to detail.
• Ability to work in a fastpaced environment and manage multiple tasks simultaneously.
• Storage Systems (NetApp, DELL utility, HP Primera)
• Experience Windows SCCM server patching

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Knowledge and application:

• Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
• Uses evaluation, judgment, and interpretation to select right course of action.

Problem solving:

• Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
• Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.

Interaction:

• Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
• Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.

Impact:

• Impacts short to medium term goals through personal effort or influence over team members.

Accountability:

• Accountable for own targets with work reviewed at critical points.
• Work is done independently and is reviewed at critical points.

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Your day at NTT DATA

• As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
• You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
• You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
• Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Fulfils approved requests following agreed procedures.
• Provides telephonic or chat support to clients when required.
• Executes approved maintenance activities including patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Proactively identifies opportunities for work optimization.
• Updates existing knowledge articles or creates new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Additional skills proficiency such as (but not limited to):

• Configuring, monitoring and troubleshooting Cisco switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Familiarity with common network management and monitoring tools such as Cisco Catalyst Centre, Solarwinds, PRTG or Logic Monitor.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• ITIL
• CCNA or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required experience:

• Intermediate level experience or completion of the relevant intern program.
• 3-5 years experience with troubleshooting and providing network systems support and monitoring Services within a medium to large ICT organization.