Job Opportunities at Old Mutual

Job Description

To provide excellent client service and financial education and to achieve targets through the marketing and selling of Old Mutual and other products. The incumbent is individually accountable for achieving results through own efforts

• Meets monthly sales targets in terms of lending and other products.
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management.
• Establishes a new business pipeline through marketing, lead generation and tracking.
• Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
• Provides excellent face to face and telephonic service to customers.
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards

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Job Description

This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B. The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications.

• Provides advice in line with the customer value proposition & compliance framework.
• Develops, tracks & reviews business plan to meet individual performance targets.
• Works in specific allocated markets.
• Works with a specific range of products.
• Prospecting is limited.
• Receives a base salary & bonuses - no commission.

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Job Description

Background

The role defines and facilitates the implementation of Stakeholder Relations strategy within MFC to manage the optimal positioning of MFC with key stakeholders and to unlock shared value with stakeholders.

Proactively collaborate across the Group and within the MFC value chain to deliver integrated outputs to the benefit of the cluster

Key Performance Areas

Stakeholder Relations

• Proactively develop and manage effective relationships with primary stakeholders (governments unions and stakeholders within the financial services market) to support the good standing of MFC and to deliver the desired impact on these groups.

• Identify and map the needs and expectations of the external stakeholders to deliver suitable engagement approaches that unlock shared value for MFC and stakeholders.

• Able to craft an approach to stakeholder relations that will drive the  OML and MFC stated socio-economic goals of financial inclusion, sustainability and the building of stronger economies across South Africa.

• Delivers Tier One Engagements and Strategic Projects, inclusive of the national partnerships

• Monitor and evaluate the quality of MFC stakeholder engagement and relationships to identify and manage any stakeholder risks.

• Provide input on all political matters to support in the appropriate handling of political matters that affect MFC and its stakeholders.

• Manage MFC’s relationship with all government bodies’ regulators, advisors, unions and stakeholders

• Collaborating with MFC Communications for the implementation of the cluster-wide communication plan and associated policies and messages for identified stakeholders within Public Affairs.

• Guide and manage lobbying activities with external stakeholders for MFC

 

People

• Manage people and culture per OML people practices and policies to create an enabling environment that supports high-performing and empowered teams.

• Define and drive clear accountability and engagement models and processes within the team and with touchpoints across the Group and cluster

 

Budgets and Expense Management

• Manage the operating expense budget to agreed standards

 

Requirements

• Relevant degree (commerce, business, legal) required

• MBA Advantageous

• Minimum 6 to 8 years’ relevant experience

• People management experience 2 years

• Proven experience in interpreting and implementing company strategy.

• Experience working within the industry and in a stakeholder management capacity will be an advantage.

• Prior financial services experience is desirable

 

Technical Competencies

Business & Market knowledge

Displays sound knowledge of the business landscape (Business value chain and key operational areas.) Understands the value offering of each area within the business to the different customers. Understands the type of market within which the business operates. Knows the key competitors and their product/service offering. 

Business Finance

Skilled in budget planning and management, including the analysis of costs and financial performance measures. Contributes to the identification of profitable and value-adding business opportunities. Sound knowledge of financial and related commercial concepts (For example Profit & Loss, Return on Investment, Business value drivers) as it applies within a business function.

Stakeholder Management

Expert in identifying stakeholder groups. Shapes the classification of different stakeholders. Evaluates the changes in stakeholder expectations, influence and impact. Guides on the most effective way to engage and communicate with different stakeholder groups.

Public Affairs

Builds and maintains a positive image of the business through effective public relations communications. Advanced skills in building and managing relations with key stakeholders and government bodies. Interprets the effectiveness of public relations plans. Skilled in the required protocols to deal with specific stakeholders. Sound understanding of the ethical, legal, and regulatory parameters for public relations activities.

Reputation Management

In-depth ability to assess the business reputation in the market and with various stakeholder groups. Skilled in coordinating internal actions to support key reputation drivers. Skilled in managing corporate reputational risk.

Risk and Crisis Management

Extensive skills in implementing business risk, compliance, and governance policies within a work environment.  Guides others on what constitutes ethical behaviour. Skilled in developing and implementing crisis management plans and processes.

Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Closing Date: 20 August 2021

Skills

Communication, Public Relations Communications, Stakeholder Engagement, Stakeholder Relationships

Education

Bachelors Degree (B) (Required), Master of Business Administration (MBA)

Closing Date

21 August 2021