Job Opportunities at PayJoy

Responsibilities

• Develop and execute a business strategy for exceptional service by implementing best in class technologies and practices, promoting a customer-centric business approach
• Work collaboratively and partner with different departments to drive customer satisfaction and overall operational efficiency
• Oversee recruitment, hiring and training of new employees on all customer support teams
• Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences
• Launch new initiatives and projects that improve upon support-related processes to meet changing customer needs

Requirements

• BA/BS in business administration or a related field
• 3 to 5 years of experience coordinating multi-functional and geographically diverse teams
• Extensive skills in banking operations, project management, change management, system implementations, consulting, vendor management, business analysis and operations management
• Proven ability to design and implement processes that result in increased profitability, performance and efficiency
• Key strengths in the ability to bridge the gap between technical and non-technical persons

Benefits

• Medical Insurance: The Company will contribute a maximum amount of R9,360-00 per month (amount will depend on the Employee’s Medical Aid plan) towards the Company's Medical Aid
• Retirement: 3% of monthly salary (on condition that you have a retirement plan in place)
• Company holidays; 15 days of vacation (20 at 3rd year); statutory sick leave
• Annual fitness benefit (R7,500), professional development benefit (R30,000) and international travel benefit (R30,000)

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This Role

We are looking to hire a Customer Experience Supervisor to coach our staff to deliver exceptional customer service. This role will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing, implementing and supervising processes.

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy and are meticulous and organized.

Responsibilities

• Oversee and assess customer experience staff activities and provide them with regular performance-related feedback
• Strategize and monitor daily activities of customer service operations
• Assist customer experience staff with duties where required
• Train staff in areas of customer service and company policies
• Investigate and solve customer service complaints
• Assist with the development and implementation of service policies and explain these to staff and customers
• Maintain documentation pertaining to customer service department activities
• Perform additional duties where needed

Requirements

• Previous experience working as an agent and supervising experience (desirable)
• Demonstrated excellent QA
• Microsoft Office knowledge mandatory
• Strong people and communication skills
• Available to work 6 days a week