Senior Operations Director at PayJoy

Responsibilities

• Develop and execute a business strategy for exceptional service by implementing best in class technologies and practices, promoting a customer-centric business approach
• Work collaboratively and partner with different departments to drive customer satisfaction and overall operational efficiency
• Oversee recruitment, hiring and training of new employees on all customer support teams
• Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences
• Launch new initiatives and projects that improve upon support-related processes to meet changing customer needs

Requirements

• BA/BS in business administration or a related field
• 3 to 5 years of experience coordinating multi-functional and geographically diverse teams
• Extensive skills in banking operations, project management, change management, system implementations, consulting, vendor management, business analysis and operations management
• Proven ability to design and implement processes that result in increased profitability, performance and efficiency
• Key strengths in the ability to bridge the gap between technical and non-technical persons

Benefits

• Medical Insurance: The Company will contribute a maximum amount of R9,360-00 per month (amount will depend on the Employee’s Medical Aid plan) towards the Company's Medical Aid
• Retirement: 3% of monthly salary (on condition that you have a retirement plan in place)
• Company holidays; 15 days of vacation (20 at 3rd year); statutory sick leave
• Annual fitness benefit (R7,500), professional development benefit (R30,000) and international travel benefit (R30,000)