We enable people worldwide in emerging markets to access financial services. PayJoy partners with retailers to get customers access to credit. Boost your sales. Unlock credit easily.
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Develop and execute a business strategy for exceptional service by implementing best in class technologies and practices, promoting a customer-centric business approach
Work collaboratively and partner with different departments to drive customer satisfaction and overall operational efficiency
Oversee recruitment, hiring and training of new employees on all customer support teams
Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences
Launch new initiatives and projects that improve upon support-related processes to meet changing customer needs
Requirements
BA/BS in business administration or a related field
3 to 5 years of experience coordinating multi-functional and geographically diverse teams
Extensive skills in banking operations, project management, change management, system implementations, consulting, vendor management, business analysis and operations management
Proven ability to design and implement processes that result in increased profitability, performance and efficiency
Key strengths in the ability to bridge the gap between technical and non-technical persons
Benefits
Medical Insurance: The Company will contribute a maximum amount of R9,360-00 per month (amount will depend on the Employee’s Medical Aid plan) towards the Company's Medical Aid
Retirement: 3% of monthly salary (on condition that you have a retirement plan in place)
Company holidays; 15 days of vacation (20 at 3rd year); statutory sick leave
Annual fitness benefit (R7,500), professional development benefit (R30,000) and international travel benefit (R30,000)
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