Job Opportunities at Signant Health

• As a Project Manager you will lead the planning, execution, and successful delivery of client projects from start to finish. You’ll manage timelines, budgets, and resources, ensure high-quality communication with clients, and drive resolution of project risks and issues. This role requires strong leadership, problem-solving, and organizational skills, along with experience in project management and the software development lifecycle. A background in clinical research, life sciences, or the pharmaceutical industry is a plus.

As part of our team, your main responsibilities will:

• The Project Manager is responsible for the planning, execution and completion of projects considering budget, timelines, resources and task management. The Project Manager will communicate in a transparent and timely manner with the assigned Signant Health clients and internal stakeholders. He/she will manage project risks and ensure timely resolution while reporting out on project status with the appropriate internal and external stakeholders.
• The Project Manager contributes to the implementation of company-wide process improvements to ensure effective and efficient project delivery.
• This role requires an effective leader that excels in problem-solving, able to motivate a result-oriented team, and can build trust-based relationships with Signant Health’s clients.

KEY ACCOUNTABILITIES - Function

• Manage and lead the initial project delivery tasks, including, but not limited to the software development lifecycle (SDLC) of Simple to Medium complexity studies.
• Ensure project systems are built and released in accordance with client expectations inclusive of leading the project system change control process.
• Support the implementation of complex, multi product projects as needed.
• Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements.
• Review, approve and maintain project and corporate systems and documentation.
• Handle client escalations independently and work with internal and client teams to resolve. Escalate as appropriate in a timely manner.
• Responsible for quality of communication with client - cadence, content and audience. Serves as the primary contact for customers on assigned projects.
• Accountable for financial health of the assigned projects. This can include vendor services, licensing, payments, invoicing, devices, resource assignments and vendor management activities.
• Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget.
• Responsible for identification and documentation of Incident Reports with Quality Management group. (Inclusive of Client Notification and Closure)
• Responsible for reporting of project status updates.

KEY ACCOUNTABILITIES – Role

• As a Project Manager, the employee is expected to recognize the importance of and to create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Responsible for compliance with Company Procedures in support of client deliverables.
• Recognize, exemplify and adherence to the company values which center around our commitment to People, Clients, and performance.

DECISION MAKING AND INFLUENCE

• Demonstrated ability to lead through influence.
• Capable of weighing risks and making decisions that align with Signant values and strategy.
• Manage customer escalations effectively, with follow up and closure.

You’ll need to bring:

• Bachelors’ degree or equivalent or relevant experience
• Understanding of the software development life cycle and the specification and configuration of software products
• Able to multi-task and work with multiple team members
• Must have excellent time management, communication (oral and written), and organizational skills
• Must be detail, and first-time quality delivery, orientated
• Must have solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint
• Ability and experience of direct project activities and ensuring customer satisfaction while understanding and adhering to the study budget
• Must be comfortable speaking in front of diversified and/or large audiences
• Must be able to communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills
• Must have experience in a Project Management role OR equivalent
• Must show initiative and be able to work independently as needed

Desirable:

• Background in Pharmaceutical, Medical education and/or CRO
• Experience of clinical trials/pharmaceutical industry/life sciences
• Ability to travel for business trips (overnight business trips could be expected quarterly)
• Experience/understanding of the clinical research environment and GCP principles is preferred
• PMP or equivalent certificate.

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• The Customer Operations Coordinator supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

 As part of our team, your primary responsibilities will be:

• Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center.
• Attend project kick off meetings and client calls, as required.
• Point of contact for Client Services queries or questions.
• Responsible for generating internal export documentation.
• Responsible for ordering printed materials on behalf of clients, as directed by Client Services. 
• Liaise with Client Services and external service providers to manage and communicate any shipment delays.
• Promote continual improvement within the Customer Operations area.
• Other responsibilities as required.

DECISION MAKING AND INFLUENCE

• The Customer Operations Coordinator is responsible for managing client expectations on device shipments and inventory.
• They will have influence on the financial accountancy of the business by ensuring good practices are followed.
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded.
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance.

What You'll Bring:

• Adherence to site Health & Safety.
• Accurate data entry and computer skills.
• Excellent written and verbal communication skills.
• Excellent organization skills with the ability to prioritize.
• Must be able to deal effectively with all levels of the organization.
• Must be a team-oriented person with a “can do” attitude.
• Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage.

Desirable:

• Experience of fast paced customer services environment.
• Experience of a warehouse environment. 
• Experience in import / export of pharmaceuticals or electronic devices.

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What You’ll Do
In this influential, outward-facing scientific leadership role, you will:

• Accelerate business development by partnering with Sales to design and execute high-impact scientific strategies that improve win rates and secure new opportunities.
• Shape strategic planning and cross-functional initiatives, contributing to key corporate projects that define Signant’s scientific direction.
• Drive thought leadership through scientific publications, presentations, industry collaborations, and external engagement—strengthening Signant’s visibility and reputation globally.
• Support client engagements by collaborating with business development, marketing, and commercial teams on strategic scientific communications.
• Ensure scientific and clinical rigor as a subject matter expert across study design, execution, and interpretation, providing guidance on complex scientific matters.
• Represent Signant Health at conferences, investigator meetings, industry events, and in external scientific forums.
• Partner cross-functionally with Operations, Product Development, and Regulatory Affairs to align scientific strategy with business goals.
• Monitor scientific and competitive trends to inform corporate strategic priorities and maintain our leadership in CNS-focused research.

Decision-Making & Influence
As Associate Director, you will contribute to:

• High-level scientific strategy aligned to corporate objectives
• Cross-functional decision-making that drives organizational excellence
• Scientific vision, direction, and priorities of the Science & Medicine department
• Building relationships with global scientific leaders, investigators, and KOLs
• Driving innovation and transformative scientific thinking across Signant

What You Bring
Essential Qualifications

• MD, PhD, MA, PharmD, or advanced degree in a relevant scientific/medical field
• Extensive experience in clinical research, pharma, biotech, or healthcare
• Solid experience in senior scientific or clinical leadership roles
• Extensive track record of scientific achievements and peer-reviewed publications
• Proven ability to design and execute comprehensive scientific strategies
• Advanced leadership capabilities with experience building high-performing teams
• Strong communication and executive-level presentation skills
• Strategic, visionary mindset with strong business acumen
• Demonstrated commitment to innovation, scientific rigor, and ethical standards

Desirable Experience

• Background in Alzheimer’s disease, Parkinson’s disease, multiple sclerosis, myasthenia gravis, ALS, stroke, or other CNS/neurology indications
• Experience across multiple therapeutic areas (CNS, oncology, neurology, rare disease)
• Familiarity with digital health technologies, AI-driven methodologies, or modern clinical research innovation