Job Opportunities at Fidelity Services Group

The overall purpose of job:

• To sell our commercial division products to new and existing commercial / industrial and corporate clients to meet and exceed the required revenue and client targets
• Senior consultants are expected to source and develop strong relationships with Commercial, Industrial and Corporate clients.

Duties and Responsibilities:

• Build relationships with and sell to existing FADT commercial clients
• Sell to new potential FADT commercial, industrial corporate clients
• Prepare and present quotes and if applicable contracts as per above requirement
• Complete all related administration
• Attend site meetings as necessary
• Prepare and present weekly sales reports
• Senior Consultants are expected to Coordinate Projects, Integrate various technologies, Prepare proposals and presentations

Minimum Requirements:

• Matric or equivalent
• Valid Driver’s Licence
• Own reliable vehicle
• Previous sales experience (Residential or Commercial would be an advantage)
• Product knowledge on Intruder essential, advantage on CCTV, Fire Systems & Access Control
• Sales qualification would be advantageous
• Proof of previous sales to target

COMPETENCIES:

• Drive for results
• Attentive and energetic
• Time management
• Strong interpersonal skills

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Job description:

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
• Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Balancing on ATM devices on a daily basis.
• Working on a balancing sheet, providing accurate feedback.
• Working on claims received from the client.
• Dealing with CPC Activations (stained and burnt notes)
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.
• Other related activities as instructed by NR Manager
• Assisting with operational queries.

Required Skills:

• A proven understanding of the reconciliation process
• Good MS Excel, Word and Outlook skills
• Able to coordinate and manage branch supervisors
• Good administrative skills and discipline
• Be able to manage effectively to work towards daily deadlines
• Good interpersonal skills to deal with positions ranging from branch tellers to client management.

Daily/monthly reporting:

• Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Capitec.
• With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
• Keeping a log of issues reported, including cash order issues, ATM technical issues etc.
• Reporting of shortage’s and surpluses on a daily basis.

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• A position for a Sector Manager under Specialized Services Division exists at FSS: Specialized Services reporting to the Divisional Manager.  The Sector Manager is responsible for overseeing daily business operations and ensuring compliance to contractual requirements. Always maintain a professional working relationship with Executives, General Managers, Regional Managers, Staff and Clients.

 Experience, Requirements and Qualifications:

• Matric certificate (Grade 12)
• PSIRA Grade A/B Registration and Accreditation
• Firearm Competent – Business Purpose
• No criminal record or any pending cases
• At least 8 years’ experience in the Security industry
• At least 5 years’ experience in Operational / Guarding Security industry
• Exceptional staff management experience
• Computer literate and proficient on all Microsoft programs
• Valid driver’s licence with own reliable transport
• Knowledge of business process, function, and acumen
• Has a good command of the English language both written and verbal.
• Excellent communication skills and the ability to work well with people at all levels are essential.
• Knowledge of ISO 9001:2000 quality Management and requirements

Must have knowledge of:

• Sectorial Determination
• Basic Conditions of Employment Act (BCEA)
• PSIRA
• FAMS
• SOP. Standard Operating Procedures
• Occupational Health & Safety
• Fleet and logistics

 Job Description: (Not totally inclusive)

Self-motivated and result driven, ensuring good customer service, improving operational and administrative processes.

• Oversee all staff, budgets, operations and guarding of the respective business area.
• The formulating of overall strategy, managing people and establishing policies and procedures.
• To be a thoughtful leader, confident decision maker, helping subordinates to develop and to be productive.
• Ensuring growth, thrive and profit rising for the branch.
• Develop and maintain operational strategy, which ensure exceptional operational service levels to client base, utilizing and agreed operational staff structure.
• Set and manage goals for new business.
• Financial management of business.
• Ensure that feedback on projects is always provided to Regional Executive.
• Overseeing daily business operations and ensuring compliance to contractual requirements.
• Develops, reviews, updates, and implements business strategic planning, sales, financial performance, goals, objectives, and new development to improve business and profitability growth.
• Training lower-level managers and staff.
• Ensuring subordinates are in line with company policies and procedures.
• Creating, managing budgets, optimize expenses, improve revenue, identify, and manage risks.
• Oversee recruitment and training of employees.
• Evaluate and improve, performance and productivity.
• Evaluate and improve financial performance.
• Review and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning, and submittal for capital expenditures.
• Researching and identifying growth opportunities.
• Generating reports and giving presentations.
• Coordinating branch activities.
• Prepare and present daily, weekly, and monthly reports for superiors.
• Ensure compliance with regulated legislation and acts.
• Customer satisfaction reports.
• Ensure all clients are services as per contractual requirements.
• Maintain high risk reporting for clients and ensure risks are fully identified and ensure appropriate procedures are in place to mitigate the risk.
• Develop and maintain training of subordinates, through formal training and direct mentoring.
• Ensure all major special projects / events are organized.
• Engage with current and potential clients to market and sell an end to end integrated solution.
• Ensure staff are booked accordingly, lines are opened within 24 hours and billing is raised.
• Complete fleet schedule, incl technology installed and site deployed, asset management.
• Complete firearms schedule, incl responsible managers and allocated staff utilising firearms, asset management.

Competencies Required

• Excellent presentation & Communication skills
• Outstanding organizational
• Negotiation and conflict management skills
• Customer focus with continuous improvement skills.
• Leading and management competencies – Providing Leadership
• Investigating / Risk Assessment Skills
• Strong analytical and critical thinking ability
• Problem solving attitude
• People Management skills
• Structuring Tasks
• Persuading and influencing
• Creating Innovation and Adjusting to Change
• Business acumen
• Deadline Driven
• Driving Success
• Showing Resilience

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• Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
• The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.  

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

• Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
• Responding to incidents involving hazardous substances
• Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
• Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
• Operating a range of equipment to control, manage and extinguish fires
• Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
• Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
• Participate in training drills, simulation exercises and physical fitness training as directed
• To train all relevant employees on the theory and practice necessary to fight fires
• Advise on preventative and corrective actions
• Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
• Perform basic level maintenance on equipment to ensure operational readiness
• Checking, cleaning, testing and maintaining vehicles and equipment
• Complete computerised occurrence log in order to maintain proper records of daily occurrences
• Conducting health and safety inspections in order to maintain a safe work environment in the workplace
• Completing of pro forma documentation
• Participating in Departmental Health and Safety Committee meetings
• Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
• Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
• Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
• Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
• Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
• Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
• Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
• Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

• Grade 12 as a minimum school qualification
• IFSAC Accredited
• NFPA 1001 Firefighter 2 certification
• Firefighter II Certification
• Firefighting training and at least 2 – 3 years related experience are essential
• Valid code C1 drivers license with PrDP
• Advanced driving experience advantageous
• Medically and physically fit
• Good understanding and practice of Fire prevention procedures
• Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
• Clear criminal record.
• Capability to react within efficient time frames to emergency situations
• Administration, interpersonal communication and customer liaison skills are required.
• Hazmat experience and knowledge essential
• EMT certification
• First Aid levels 1 to 3
   

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Job Purpose:

• The above position is vacant at FCS Witbank reporting to the Regional Manager of the cash processing region
• The overall purpose of this position is to maintain the entire daily operation of the branches and to ensure all deposits has been verified in a balancing position and processed as per contractual agreement between the parties.

Specific Job Responsibilities:

• Ensure all client queries are dealt with in a professional manner and timeously.
• Ensure Incident reports are completed correctly and handled as required, including communication to clients where required.
• Ensure client satisfaction is top priority in our line of business.
• Ensure all daily reports and statistics are filed correctly.
• Ensure that all relevant video footages pertaining to incidents are downloaded and saved.
• Give positive or negative feedback to tellers with regards to processes after viewing video footages.
• Recommend corrective actions to tellers if feedback is negative.
• Advise management of flaws in teller processing.
• Investigate all variances encountered during processing of clients deposits and client queries.
• Provide feedback to clients where necessary.
• Keep a thorough record of all counterfeit notes and send returns to head office as required.
• Provide documentation and feedback to head office with regards to investigations and insurance claims when requested to do so.
• Keep a proper record of all investigations.
• Assist with ad hoc tasks.

Key Performance Areas (KPA’s)

• Investigate all variances.
• Report any irregularities to Management.
• Ensure that all information on incident reports are correct.
• Give clients constant feedback regarding queries.
• Report any differences over R 200.00 to Branch Manager and if no manager to you Regional manager.
• Report any faulty cameras and VSI’s to Branch Manager if no manager report any faulty equipment to Suppliers.
• Handling of all queries, incident and initial investigation reports.
• Ensure that all relevant documentation for investigations are complete and neat.
• Ensure all incident reports and investigation documentation are filed correctly daily.
• Ensure that all cameras are 100% operational and reported if found not to be operational.
• Any other reasonable duties/instructions issued by Management.

Minimum Qualifications

• Grade 12 or NQF Level 4 Certificate.
• Registered Grade C PSIRA Certificate.
• MS Office computer literacy (Word, Excel & Outlook)

Skills

• Good interaction skills, bilingual, communication & negotiation skills.
• Pleasant telephonic mannerism.
• Portray a professional image.
• Excellent administration skills.
• Good writing & reporting skills.
• Excellent time management.
• Honest, reliable and trustworthy characteristics

Knowledge       

• Have knowledge and understanding of relevant legislation.
• Minimum of 3 years experience in the specific working area.
• Be proficient in MS Office programs.

Abilities

• Must be a team player.
• Must be honest and reliable, and of good health.
• Willing to work long hours/overtime due to job requirements.
   

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• The main purpose of the position job is to provide an administrative service to the financial function of the Security division and to ensure that the Client’s as well as the Operations needs are always efficiently and professionally met, the main focus will be on compliance and recon.

Job requirements: 

Qualifications and expertise required:

• Grade 12/Matric
• A Financial Diploma/Degree will be advantageous.
• 2 to 3 years Administrative | Financial experience
• Driver’s License with proven driving experience
• MS Office | Computer literacy
• SAP PtP experience
• Should reside in the Secunda area/Willing to relocate at own cost.

Job specific experience required:

Maintain an accurate Master compliance file (service provider personnel).

• Updating and distribution of control documents
• Recording of deviations to approved deployment | matrix
• Taking notes / minutes of meetings / compiling the necessary documentation
• Effective handling and managing of enquiries
• Effective office administration
• Liaison with other business units and service providers
• Provide admin support to Security department
• Document handling and management, including the typing of documents
• Handling of sensitive / confidential information
• Always promote positive image of company
• Maintain effective follow up system
• Administer and maintain records management

 Functional competencies:

• Excellent communication skills
• Prioritising and control of workload
• Must be able to communicate, liaise and work with all levels, internally and externally
• Network with the rest of the team and other stakeholders
• Develop and maintain effective relationships (internally and externally)
• Maintain a good follow-up and office administrative system
• Must be able to work under pressure and meet deadlines
• Detail orientation / Accuracy and attention to detail
• Problem solving skills
• Proficient written and verbal communication in English
• Effective time and office management
• Sound administrative skills
• Aptitude for working with customers

Person attributes

Competencies (skills, knowledge and characteristics).

• Sense of urgency and able to work under pressure
• Assertiveness / Decisiveness
• Creativity
• Resilience
• Enthusiasm
• Cooperativeness
• Self-discipline
• Team Player
• Self-Starter
• Ability to work independently
• Professionalism
• Strong customer centric orientation
• Time management skills
• High ethical standards and Integrity
• Advanced administrative skills
• Effective report and record keeping
• Good verbal and written communication skills
• The ability to work under pressure
• Commitment and ownership
• Proven track record of high performance
• Telephone and e-mail etiquette
• Proactive and flexible
   

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Must have Psira Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.