Job Opportunities at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and/or associated service delivery processes by gathering, analysing and evaluating data and generating reports to enable management to make effective and sound decisions in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required 

• Bachelor's Degree / Advanced Diploma (NQF 7) in Financial Systems / Computer Auditing / Computer Science and/or Taxation with 5 - 7 years’ experience in a similar environment, of which 2 - 3 years at a technically skilled level.

Alternative #

• Senior Certificate (NQF 4) with 10 years of related experience, of which 2-3 years were at a technically skilled level.

Job Outputs:

Process

• Apply processes to improve data validation across service delivery systems in line with operational targets.
• Collect and collate data, analyse information and provide reports and documentation to facilitate discussions at national forums.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Ensure the integrity and quality of all data collected and identify and escalate associated problems.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Accumulate information to review work progress that provides input to reporting, decision-making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in the area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on your own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Ensure that completed work adheres to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within the area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost-effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies

• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• Information management
• Knowledge Management
• Reporting
   

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Job Purpose

• To independently plan and conduct complex audits across multiple CIT and direct tax types within multiple periods and multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years tax audit experience in Corporate Income Tax, specialised financial products, corporate restructurings, taxation experience in long term insurance, non-life insurance and banking; and mergers & acquisitions transactions environment, of which 2 – 3 years at functional specialist level.

ALTERNATE:

• Senior Certificate (NQF 4) AND 10 years tax audit experience in Corporate Income Tax, specialised financial products, corporate restructurings, taxation experience in long term insurance, non-life insurance and banking; and mergers & acquisitions transactions environment, of which 2 – 3 years at functional specialist level.

Job Outputs:

Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
• Plan and conduct multiple tax audits on a risk profile basis to ensure compliance to the relevant acts.
• Lead, plan and conduct full scope (integrated) audits to ensure compliance and report on findings and recommendations.
• Plan and organise own work tasks within area of work.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialization

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs

Client

• Plan, conduct and lead full scope (integrated) audits to ensure compliance and report on findings and recommendations.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Drive for Results
• Persuasion Ability
• Trust
• Respect
• Honesty and Integrity
• Problem Solving and Analysis
• Analytical Thinking
• Attention to Detail
• Organisational Awareness
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Reporting
• Analysis and Interpretation of Financial
• Business Knowledge
• Audit Methodology
• Quality Orientation
• Customer Liaison
• Problem Analysis and Judgement
• Planning and Organising
• Business Acumen
• Risk Identification
   

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Job Purpose

•  To ensure the effective and efficient planning and execution of Large Business & Internal Client Account Management activities to regulate taxpayer compliance and maximise tax revenue collections, thereby ensuring practice integration and operational implementation through the achievement of Account Maintenance objectives.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor’s Degree/ Advanced Diploma (NQF 7) AND 8-10 years' experience in an account maintenance or relationship management environment, of which 3-4 years at junior management level.

ALTERNATE:

• Senior Certificate (NQF 4) AND 15 years’ related experience in an account maintenance or relationship management environment of which 3-4 junior management level.

Job Outputs:

Process

• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure delivery of accurate accounts in so far as allocation of exception payments.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Ensure timely resolution of referred queries per SARS Service Manager to account maintenance to enable positive taxpayer experience.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Manage and facilitate timely resolution of all payment stopper including debt equalisation.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standard and procedures to ensure tactical implementation.
• Provide periodic reports on performance against plan &progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
• Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective service, solve problems and achieve objectives.

Finance

• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability
• Attention to Detail
• Problem Solving and Analysis
• Respect
• Trust
• Fairness and Transparency
• Honesty and Integrity

Leadership Competencies

• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurture Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Analysis and Interpretation of Financial Statements
• Business Acumen
• Effective Business Communication
• Financial Acumen
• Financial Analysis and Reporting
• Financial and Performance Reporting
• Functional Policies and Procedures
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Query Resolution
• Service Delivery
• Tax Knowledge