Job Recruitment at Capitec Bank

Purpose Statement

• To manage the Business Centre in terms of driving a proactive sales and service culture that will retain and grow the Business Centre client base. 
• Responsible for driving activity, planning and implementing marketing, sales, and support services strategies for the Business Centre
   

Experience

Minimum:

• Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
• 3 years managerial experience
• Significant experience in preparing and motivating Credit applications 
• Budgeting, forecasting, cost control and sales management experience is essential. 
• Accountability for managing a profitable cost centre. 

Qualifications (Minimum)

• A relevant tertiary qualification in Business Management or Finance

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Management or Finance

Knowledge

Minimum:

• Business knowledge and acumen
• Understand interdependencies between industry knowledge, business and financial risks, Business banking product knowledge, pricing and taxation (to determine feasible operating tactics for the Centre to maximise total profit and minimise loss )
• People management principles and practices  
• Financial Modelling; activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry/ sector specific) 
• Principles and practices of business economics and the current business economic environment. 
• Different industry sectors and sector risk profiles/ trends; this includes an understanding of the impact of climatic conditions on markets 
• Managing Local Market (MLM) sales principles and practices to manage and optimise retention and growth within the Centre. 
• General banking practices and procedures. 
• Knowledge of competitor product offerings/ channels/ operational and marketing tactics. 
• Credit principles and practices, including an understanding of credit application, securities and 
• Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective. 
• Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 
• Extract and apply information to CRM (Customer relationship management) strategy 
• General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Multi-level products available and pricing structures
• Current taxation laws as they apply to customers. 
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions

Skills

• Communications Skills
• Analytical Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record
• Willingness to travel nationally and internationally when required
• A valid driver's license and own vehicle is required

go to method of application »

Purpose Statement

• To provide strategic technical direction and manage multiple technical teams responsible for the technical delivery of the full product lifecycle; all product features and support and maintenance related tasks in respect of the product
• Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.

Experience

Minimum:

• At least 5 years’ experience in software development management

Experience of:

• leading and working in an agile development environment
• crafting roadmaps
• managing a budget
• using technical skills to support and guide a technical team
• to establish priorities and successfully manage deliverables
• utilizing communication and relationship management skills to engage with stakeholders
• using leadership to influence in other areas.

Qualifications (Minimum)

• Bachelor's Degree in Commerce or Information Technology - Computer Science

Qualifications (Ideal or Preferred)

• Honours Degree in Commerce or Information Technology - Computer Science

Knowledge

Minimum:

• Functional knowledge particular to the product (e.g. Credit or App)
• People management and development practices and principles
• Stakeholder management
• Budgeting and accounting principles
• Business analysis and design
• Project Management principles and methodologies 

Ideal:

• Banking industry
• Central Collections environment 
• Capitec Bank Systems Environment
• Capitec Bank Business Model
• Agile development principles
• Systems Development Life Cycle (SDLC)

Skills

• Communications Skills
• Decision making skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Negotiation skills

Conditions of Employment

• Clear criminal and credit record

go to method of application »

Purpose Statement

• To provide effective service to branches by responding to and answering operational queries.

Experience

Minimum:

• 1 - 2 years contact centre

Ideal:

• Experience in a banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• n/a

Knowledge

Minimum:

• Call centre processes and procedures
• Customer care and service protocols
• Basic IT knowledge

Ideal:

• Capitec Bank systems

Skills

• Communications Skills
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

go to method of application »

Purpose Statement

To deliver against the marketing objectives by delivering the campaign objectives.    

• To nurture the current base of clients by understanding their banking behavior and using campaigns and tactics to deliver entrenched behavior and additional product usage 
• To create performance driven campaigns to acquire new clients and launch new products in market using the appropriate channels of communications. 

Experience

Minimum:

• 3+ years brand marketing experience in a large, complex and client focussed organisation

Ideal:

• Experience gained preferably in an FMCG, retail banking or services industry.
• Cross functional project coordination / management

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• A relevant post graduate degree in Marketing or Business Management

Knowledge

Minimum:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• Digital marketing and e-commerce
• Campaign management
• Internal and external communication methods and practices
• Stakeholder and relationship building and management

Ideal:

• Capitec environment and products

Skills

• Communications Skills
• Problem solving skills
• Analytical Skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• A valid driver's license and own vehicle is required
• Willingness to travel nationally on a regular basis
• Clear criminal and credit record

go to method of application »

Purpose Statement

• To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to.

Experience

Minimum:

• Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment. 

Ideal:

• Previous people leadership experience
• Contact Centre experience and/or function relevant experience (role specific)

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:

• General office systems 

Ideal:

Capitec Bank policies, including:

• Disciplinary code and procedures
• KPA procedures and policies
• Adherence policies
• On line and cell phone banking process and technical frameworks (role specific)
• Capitec banking system
• Client relationship principles and environment
• Liaising with 3rd party providers (role specific)
• Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)

Skills

• Communications Skills
• Leadership Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

go to method of application »

Purpose Statement

• To write and code individual programs for specific software applications according to supplied specifications and  standards.
• To support and collaborate with Developers and Development Team, and participate in problem-solving and knowledge sharing for innovation.

Experience

• At least 1 years’ proven experience in Java Development 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology

Knowledge

Min:
Must have detailed knowledge of:

• Application development
• Testing practices

Ideal:
Knowledge of:

• UML
• IT systems development processes (SDLC)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record
• Contactable via own mobile phone