Job Roles at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• We are looking for driven, competitive sales professionals who thrive on hitting targets, closing deals, and delivering strong sales performance. This is a high-volume outbound sales role within a fast-paced contact centre where results matter.
• If you are motivated by targets, resilient in the face of rejection, and consistently deliver sales results, we want to hear from you.

What you will love doing in this role

• Drive sales by consistently achieving and exceeding agreed sales targets in a high-volume outbound dialler environment.
• Present, promote, and sell products/services to qualified potential customers within a target-driven outbound contact centre, confidently overcoming objections and closing sales.
• Maintain high levels of productivity, adherence, turnaround time, and quality performance in a performance-measured environment.
• Accurately capture and update customer information in real time, ensuring compliance and data integrity.
• Take ownership of your performance, maintaining momentum and focus in a pressurised, target-driven setting.
• Represent the homechoice brand with professionalism while delivering a results focused customer experience.
• Remain adaptable and resilient in a pressurised, target-driven environment.

What you’ll need to do this role

• Matric (Grade 12) – Must have
• Minimum 2–3 years’ proven outbound sales/telemarketing experience within a Contact Centre environment – Preferred
• Demonstrated track record of consistently meeting or exceeding sales targets
• Strong objection-handling and closing skills
• Sound understanding of dialler systems and high-volume outbound calling
• Excellent verbal communication and telephone etiquette
• Fluent in English and at least two additional South African languages – Preferred
• Target-driven with the ability to sustain high performance consistently
• Clear understanding of a performance-managed contact centre environment
• Proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we offer

• Basic + commission & incentive drives
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy affordable meal options

Closing Date 30 September 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The forklift Driver woll be responsible to facilitate operations through the accurate and timely execution of tasks within the warehouse environment as assigned by your relevant supervisor/team leader.

What you will love doing in this role

Receiving: 

• Ensure pallets are loaded in a safe, secure manner and there is compliance to stock  / pallet storage instructions.
• Offloading and loading of all adhoc vehicles in the yard.
• Maintaining a high standard of housekeeping in the yard by ensuring that all pallets are separated according to "good' and "bad" and that they are stacked and stored safely.
• Advise housekeeping problems in a timely manner to ensure that the housekeeping standards are maintained.
• Offloading of inbounds, palletizing of inbounds, counting and labelling of inbounds, wrapping of pallets, Movement of palletized stock from receiving bays to staging areas.

Inventory:

• Accurate execution of tasks as instructed by scanners. These will typically include the following (but not limited to) - Bin to bin movements, stock consolidation tasks, RBT’s, cycle counts etc by the scanner/system.

Picking:

• Accurate picking of any and of all types of orders.(internal and external)
• Decanting of no stocks to original picking bin.

Conveyor Work:

• This is includes working on any of the conveyors and or machinery on the conveyor system to support the departmental KPI’s to support our customers experience.

Packing:

• Packing of internal and or external orders to within the departmental KPI’s to support our customer experience.

Distribution:

• This will include tasks such as loading, offloading & scanning of stock and or customer orders.

Adhoc Task:

• Supporting DC activity for any / all ad hoc work tasks that are required to be executed.
• These can include but are not limited to building combos, breaking combos, labelling, rebooting, cleaning, fixing pallets etc. 
• Performance in line with departmental goals, targets, standards and UPM.

Housekeeping

• Ensure that your area of responsibility is clean, neat and tidy at all times in accordance with the standard. 
• It will be your responsibility to identify if any of your allocated equipment (tools) is faulty to ensure you receive a replacement.
• It is also your responsibility to ensure that you look after your allocated equipment (tools).
• Ensures that all equipment in your area of responsibility is kept clean and in good working condition throughout your shift.
• Ensure daily check sheets are completed and filed before / after using it and that it’s handed in at your Supervisor.

Health and Safety

• Play an active role on the Health and Safety committee as a Section 8 appointee.
• Champion and enforce health and safety practices as per the DC safety

What you’ll need to do this role

• Grade 12/Matric/NQF 4
• Forklift license
• 1 - 5 Year reach truck or equivalent experience
• Must possess a current certificate or license

What we will love about you

• Good numeracy and literacy skills
• Ability to work well under pressure
• High attention to detail and level of accuracy
• Strong team player with the ability to drive change positively
• Relentless drive to meet deadlines and customer demands

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.
• The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.

What you will love doing in this role

Sales Execution & Conversion

• Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
• Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
• Achieve individual sales targets, conversion rates, and productivity expectations.
• Support acquisition activities, including account openings and order processing.

Customer Experience

• Deliver a consistently positive, professional, and customer-focused sales experience.
• Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
• Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
• Build customer trust through accurate information, ethical selling, and clear expectation setting.

Product Knowledge & Pricing Accuracy

• Maintain strong knowledge of products, categories, pricing, and promotions.
• Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
• Stay informed of product updates, promotions, and sales initiatives.

Administration & Order Processing

• Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
• Ensure all required customer documentation is complete and compliant.
• Maintain accurate records and system entries to support reporting and audits.

Stock Handling & Showroom Standards

• Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
• Ensure products are handled with care to prevent damages.
• Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
• Follow stock control procedures and report discrepancies or risks.

Compliance, Quality & Risk Awareness

• Adhere to all policies, procedures, quality standards, and internal controls.
• Follow cash handling procedures when processing payments, refunds, or credits.
• Participate in required training, inductions, and policy sign-offs.
• Escalate risks, errors, or non-compliance to the Store Supervisor.

Teamwork & Performance Support

• Work collaboratively with team members to achieve showroom targets.
• Support promotions, campaigns, and activations as instructed.
• Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.

What you’ll need to do this role

• Grade 12 / Matric (minimum requirement).
• Minimum 1 years’ retail sales experience.
• Customer-facing sales experience within a target-driven environment.
• Availability to work shifts, weekends, and public holidays.
• Homewares retail experience (advantageous).
• Clear credit and criminal record.

What we will love about you

• Customer-focused with a strong service mindset.
• Persuasive, confident, and professional communicator.
• Detail-oriented with a focus on accuracy and quality.
• Resilient, adaptable, and able to work in a fast-paced environment.

Closing Date 09 October 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.
• The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.

What you will love doing in this role

Sales Execution & Conversion

• Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
• Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
• Achieve individual sales targets, conversion rates, and productivity expectations.
• Support acquisition activities, including account openings and order processing.

Customer Experience

• Deliver a consistently positive, professional, and customer-focused sales experience.
• Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
• Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
• Build customer trust through accurate information, ethical selling, and clear expectation setting.

Product Knowledge & Pricing Accuracy

• Maintain strong knowledge of products, categories, pricing, and promotions.
• Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
• Stay informed of product updates, promotions, and sales initiatives.

Administration & Order Processing

• Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
• Ensure all required customer documentation is complete and compliant.
• Maintain accurate records and system entries to support reporting and audits.

Stock Handling & Showroom Standards

• Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
• Ensure products are handled with care to prevent damages.
• Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
• Follow stock control procedures and report discrepancies or risks.

Compliance, Quality & Risk Awareness

• Adhere to all policies, procedures, quality standards, and internal controls.
• Follow cash handling procedures when processing payments, refunds, or credits.
• Participate in required training, inductions, and policy sign-offs.
• Escalate risks, errors, or non-compliance to the Store Supervisor.

Teamwork & Performance Support

• Work collaboratively with team members to achieve showroom targets.
• Support promotions, campaigns, and activations as instructed.
• Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.

What you’ll need to do this role

• Grade 12 / Matric (minimum requirement).
• Minimum 1 years’ retail sales experience.
• Customer-facing sales experience within a target-driven environment.
• Availability to work shifts, weekends, and public holidays.
• Homewares retail experience (advantageous).
• Clear credit and criminal record.

What we will love about you

• Customer-focused with a strong service mindset.
• Persuasive, confident, and professional communicator.
• Detail-oriented with a focus on accuracy and quality.
• Resilient, adaptable, and able to work in a fast-paced environment.

Closing Date 09 October 2026