Job Roles at Virgin Active South Africa

Your Purpose:

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities:

Complete preventative maintenance activities on the following equipment (but not limited to):

• Out of Warranty Fitness Equipment
• Swimming Pool/Spa Systems
• Heating Ventilation Air Conditioning Systems (HVAC)
• Hot and Cold-Water Systems
• All building preventative maintenance tasks
• Sauna
• Steam Rooms
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs. 
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner

Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.

• Maintenance Premises
• Maintenance Physical Plant
• Maintenance Pools
• Maintenance Water Hygiene
• Maintenance Grounds
• Maintenance Consumables
• Maintenance Health and Safety
• Society Expenses
• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
• Fulfil the duties of an HOD within club, which includes being an MOD within the club 
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements:

We can't live without:

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes

We'd like you to have:

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

Knowledge of the following equipment in installation, maintenance and operation of:

• Chillers
• Evaporative and cooling towers
• Electronic controls
• General air-conditioning systems
• Building management systems
• General electrical (Medium voltage)
• Water treatment
• Hot water vessels
• Steam generators
• Saunas
• Pumps
• Valves
• Heat exchanges
• Sand filtration systems
• Plumbing
• Carpentry and Glazing
• Health and Safety knowledge

We'd love you to have:

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exhibit strong verbal and written communication skills.
• Proven Interpersonal and management skills.
• Good financial/admin knowledge.
• Ability to plan effectively.
• Problem solving ability
• Multi-site experience

Closing Date 23 August 2026

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Your Purpose:

• To make exercise irresistible
• To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.

Your Duties and Responsibilities:

• Daily management of a comprehensive swim programme which includes group and individual swim lesson outlines for both adults and children.
• Continual development of the Swim programme, additional programming requirements (including holiday activities).
• Conduct regular marketing and promotion activities of the swim offering to members.
• Management of the administrative duties such as revenue and budget management including regular reporting as and when required
• Direct people management responsibilities for the swim instructors.

 People Management

• Responsible for all recruitment processes for your team, and ensure they are recruited against the VASA values and requirements
• Ensure staff comply with the legislated training requirements and remain up to date with the compulsory training requirements and take advantage of the other training if they wish to.
• Ensure all Swim employees adhere to emergency procedures and are fully aware of health and safety responsibilities.
• Provide day to day management and leadership to the team, encouraging the highest standards of member service, safety and brand standards.
• Carry out regular 1:1 meetings and fully documented bi-annual Performance Promise conversations with each team member.
• Contribute to weekly Head of Department meetings and ensure that the swim team receive the appropriate communication to perform their job to the best of their ability.
• Ensure that all Swim employees comply with the Virgin Active brand standards, and that employees are well presented in accordance with the uniform policy at all times.
• Make sure all current staff are water-safe and provide swim lessons to staff members in need.

Members

• Develop and implement a monthly programme timetable of creative and innovative lessons that support the Virgin Active brand and ensure sign off from National Swim Manager before publishing the timetable.
• Ensure that all scheduled lessons take place. Scheduled lessons at Virgin Active are never cancelled.
• Ensure that all lessons meet Virgin Active standards. Ensure that all lessons on the timetable are taught at the advertised level and format by regularly observing instructors and lessons delivered.
• Proactively monitor attendance to ensure lessons are well attended and use that information to adjust programmes to suit member needs for each lesson type and timeslot.
• Take responsibility for soliciting, listening to and responding to member and instructor concerns and feedback in relation to the scheduling of lessons, the instruction given, and the environment provided.
• Ensure all complaints are followed up within 24 hours and that the Club General Manager and National Swim Manager are kept fully up to date via a weekly report and more frequent updates if needed on serious issues.
• Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
• Keep abreast of information on all club facilities, programmes, social events, member suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
• Be actively involved in NPS and proactively seek to drive the club’s score wherever possible.
• Ensure the Swim team are aware of the importance of member retention and understand their role in influencing members who are considering leaving the club, to stay.
• Ensure that pool areas are always safe (for example considering temperature, equipment, obstacles, number of participants etc) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
• Ensure that all equipment and supplies are always in safe working order and that an adequate quantity is available.

Swim Department

• Manage and develop the department to ensure it achieves its maximum potential and that all targets are achieved and where possible exceeded.
• Manage the Swim budget, ensuring all financial targets are achieved, as agreed with the National Swim Manager and Club General Manager.
• Manage departmental FTE and costs in line with budget and produce effective rotas to optimise the resource available.
• Ensure the correct salaries and wages are paid to product department employees, ensuring that the correct in-house rates are used for payment of all lessons taught.
• Ensure all the Swim team are aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.

Ongoing Training and Job Requirements

• Must complete compulsory annual training as is required by Virgin Active
• Must complete the annual refresher in First Aid / AED.
• Must always have a clear criminal record (annual police clearance checks will be conducted)

Our Minimum Requirements...

We can't live without:

• Matric Qualification
• A Recognised Swim Qualification. (Swim SA or equivalent)
• First aid level 1 and AED Qualification
• Police Clearance Certificate
• Must have completed a Pro-active HOD training programme.
• Must have 1-2 years’ experience within a similar HOD (managing a swim programme of a similar nature)/ management role.
• Must have around 2-3 years’ experience as a swim instructor or coach
• Must have worked in an environment which provides exceptional customer experiences.
• Must have previous administration experience and be comfortable with Microsoft office.
• Must be highly numerate with sound financial acumen.

We’d like you to have:

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Analytical skills, the ability to pick up trends or concerns when reviewing data and or reports.
• Must be comfortable to manage complex customer concerns
• Problem solving skills are essential
• Previous experience as a Duty or Service Manager.
• Knowledge of new developments in learn to swim teaching and safety.
• Ability to work within the prescribed KPI’s and achieve and exceed sales targets.
• Ability to manage budgets and achieve associated performance targets.
• Customer Relationship Management experience

We'd love you to have:

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exceptional people management skills with the ability to motivate and ensure high levels of staff engagement
• Basic knowledge of childcare

Closing Date 24 August 2026

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Your Purpose....

• The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals
• Do the best work of your life by enabling experiences that help people live an active life
• To make exercise irresistible
• To focus on giving members an irresistible experience

Your Duties & Responsibilities…

• To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
• Be self-disciplined and plan and work independently
• Work flexibly e.g. weekends, early or late hours, as well as Public holidays
• Computer literate – proficient and agile when using Word, Excel, Outlook
• Write emails freely with excellent knowledge of grammar and spelling.
• Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the market
• Develop and build great networks and relationships with potential members & colleagues
• Follow a manual process of tracking potential members.
• Do thorough needs analysis of potential members’ requirements to be able to advise on what the club can offer to meet these needs.
• Perform administrative functions as required for this role.
• Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.
• Responsible for generating leads for future sales.
• Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process.
• Due to the nature of the role, you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set.
• Keep yourself updated on all club-related events, activities, and priorities or programs, this includes member suggestions to provide exceptional service.
• Ensure you are aware of all current and upcoming Sales & Marketing campaigns/strategies
• Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations.
• Complete monthly sales product training as required
• Maintain a positive, productive working relationship with all Support Office and Club staff.
• Aim always to give the best possible service to members and prospective members. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries.
• Ensure that you effectively and efficiently resolve prospect inquiries.
• Be accountable for achieving your KPIs monthly.
• Collaborate with your team to achieve the minimum requirement of budget performance
• Set appointments from contacts made using centrally generated leads
• To maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales.
• Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated.
• Responsible for meeting KPIs monthly which has been predetermined by your line manager.
• You’ll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking.
• When required you’ll also perform additional tasks including, but not limited to:
• Live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests

We can’t live without…

• Matric or equivalent qualification
• Up to 3 years’ experience as sales or retentions representative or similar sales role
• Proven track record of successfully meeting sales budgets preferably over the phone
• Outstanding negotiation and persuasion skills with the ability to resolve issues and address complaints
• Must be able to converse, read and understand English
• Excellent communication and interpersonal skills
• Must be resilient to handle customer rejection
• The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions.

We’d like you to have…

• Adaptability (must be able to adapt to a faced paced, challenging environment)
• Be curious
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

 Closing Date 31 August 2026

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Job Description

• At Virgin Active, our purpose is to change people’s lives for the better through wellness. As a Retentions Consultant, you play a key role in supporting members on their holistic wellness journey by ensuring their access to our luxury wellness environments remains uninterrupted.
• Every interaction is an opportunity to inspire and empower members to take charge of their wellness journey while fostering a culture of trust, understanding, and transformation.

A day in the life of a Retention Consultant...

• Proactively handle cancellation requests via outbound/inbound calls and written correspondence.
• Engage with members to understand their concerns and offer tailored solutions that encourage continued membership.
• Apply strong objection-handling and negotiation skills to maximize retention outcomes.
• Use structured call flows and in-house methodology to identify member needs and match them with appropriate offerings.
• Deliver empathetic, professional service aligned with Virgin Active’s values: being inspiring, always improving, doing the right thing, and having fun.
• Adapt quickly to different campaigns, products, and retention strategies as required by the business.
• Maintain compliance with all regulatory, contractual, and quality standards.
• Accurately document all member interactions, offers, and outcomes in line with POPI and internal systems.
• Address member queries, feedback, and complaints promptly and professionally.
• Collaborate with other departments and leadership teams to support business goals and drive retention success.
• Support business targets by reducing churn and improving member loyalty.
• Work collaboratively with other departments and leadership teams to support the achievement of business outcomes and drive member retention success.
• Prompt the business loyalty program

Our minimum requirements…

Experience & Background

• Proven experience in retentions, sales, or customer service within a contact centre environment.
• Ability to work across multiple campaigns, adapting quickly to changing business needs.

Skills & Competencies

• Excellent persuasion, negotiation, and communication skills.
• High emotional intelligence with the ability to manage sensitive conversations effectively.
• Strong problem-solving and decision-making abilities.
• Resilience and adaptability in a fast-paced, target-driven environment.
• Commitment to member loyalty, with a focus on reducing churn and maximizing retention.
• Ability to maintain compliance with all regulatory, contractual, and quality standards.
• Skilled in accurate documentation of customer interactions and retention outcomes.

We’d like you to have… 

• Customer Centric Focus 
• Must display empathy and the ability to build rapport  
• Quality must be your key focus in delivering the result 
• Must have excellent influencing skills  
• Must be able to manage objection and be able to close calls 
• Must be able to work independently 
• Must be a good team player and treat the team with respect 

We’d love you to have… 

• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems

Closing Date 31 August 2026

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Your Purpose....

The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.

• To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
• Do the best work of your life by enabling experiences that help people live an active life
• To make exercise irresistible 
• To focus on giving members an irresistible experience

Duties and Responsibilities....

• To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
• Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
• It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
• Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
• Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered

Minimum Requirements....

We can’t live without…  

• Matric or equivalent qualification
• Up to 3 years’ experience as collections agent/representative or similar sales role
• Proven track record of successfully meeting collections budgets preferably over the phone
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Must be able to converse, read and understand English 
• Excellent communication and interpersonal skills
• Must be resilient to handle customer rejection
• An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
• Ability to be polite and compassionate without lacking confidence

We’d like you to have… 

• Customer centric focus
• Must display empathy and ability to build rapport 
• Quality must be your key focus in delivering the result
• Must have excellent influencing skills 
• Must be able to manage objection and be able to resolve calls
• Must be able to work independently 
• Must be a good team player and treat the team with respect 

We’d love you to have… 

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Closing Date 31 August 2026

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Job Description

• Personal Trainer – Virgin Active Northgate
• Virgin Active Northgate is seeking a qualified and motivated Personal Trainer to join our professional fitness team. The successful candidate will deliver exceptional training experiences, support members in achieving their health goals, and uphold the highest standards of safety and service.

Responsibilities:

• Provide individualized and group training sessions.
• Design effective fitness programs aligned with member objectives.
• Engage with members on the gym floor to promote a supportive environment.
• Ensure compliance with Virgin Active’s operational and safety standards.

Requirements:

• Accredited fitness certification.
• Strong interpersonal and communication skills.
• Demonstrated passion for health and wellness.
• Previous personal training experience preferred.
• Virgin Active offers access to world-class facilities, continuous professional development, and a collaborative team culture.

Closing Date 30 September 2026

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Job Description

• We’re looking for qualified Sports Massage Therapists to offer recovery and performance treatments to our members. You’ll operate independently, managing your own schedule and clients while aligning with our wellness brand and standards.

Key Responsibilities:

• Deliver sports, deep tissue, and recovery massage services.
• Support athletic recovery, injury prevention, and general well-being.
• Manage appointment booking, payment collection, and client follow-up.
• Maintain hygiene and professionalism in all treatment areas.
• Engage in ongoing training and comply with safety, ethical, and health protocols.

Minimum Requirements:

• Accredited Sports Massage Therapy qualification (min. 120+ hour course – preferably REPSA).
• Registered with a recognized South African massage or complementary therapy association (e.g., AHPSA, COMENSA or SMA).
• Valid First Aid Level 1 with CPR certification.
• Public Liability and Professional Indemnity Insurance.

Bonus if you have:

• Experience working with athletes or in fitness environments.
• Additional certifications (e.g., myofascial release, cupping, lymphatic drainage).

Opportunity Includes:

• In-club treatment space and access to member referral network.
• Collaboration with PTs and wellness professionals.
• Participation in Virgin Active recovery activations and education events

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Job Description

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.

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Job Description

• Cascades Virgin Active
• We are seeking registered Biokineticists to operate independently within our in-club wellness suites. As a health tenant, you’ll build your own client base while benefiting from the flow of Virgin Active members and collaborative opportunities with PTs and instructors.

Key Responsibilities:

• Provide assessments, rehab, and performance programs.
• Collaborate with club teams and trainers for member support.
• Manage bookings, payments, and compliance.
• Maintain a clean, professional treatment space.

Minimum Requirements:

• Registered Biokineticist (HPCSA/Health Professions Council).
• Current indemnity insurance.
• Strong interpersonal skills.
• Professional business setup.

Bonus if you have:

• Sports team or special population experience.
• Capacity to offer screenings or educational sessions.

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Job Description

Cascades Virgin Active

• We are recruiting registered Physiotherapists to run their private practice from our premium in-club wellness suites. This is a rental-based opportunity to operate independently, leveraging the Virgin Active member base and multidisciplinary collaboration with Personal Trainers, Biokineticists, and Chiropractors.

Key Responsibilities:

• Provide physiotherapy consultations, rehabilitation, and performance optimization services.
• Manage your own bookings, records, payments, and administrative processes.
• Maintain a consistent clinical presence in the club across peak member times.
• Collaborate with PTs and club teams to support member health journeys.
• Comply with all Virgin Active and HPCSA standards and codes of conduct.

Minimum Requirements:

• Registered Physiotherapist with the Health Professions Council of South Africa (HPCSA – must be current and maintained).
• Valid Professional Indemnity Insurance and Public Liability cover.
• Current Level 1 First Aid with CPR and AED training.
• Sound understanding of musculoskeletal therapy, sports rehab, and wellness practices.

Bonus if you have:

• Experience with sports teams, orthopedic recovery, or chronic pain management.
• Additional modalities such as dry needling, taping, or functional movement screening.

Opportunity Includes:

• Discounted soft-landing rental structure (Month 1 and 2).
• Club membership, consulting space, and access to Virgin Active facilities.
• Brand association, client flow support, and participation in in-club wellness events.
• National network access and inclusion in Virgin Active’s wellness communications.

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Job Description

Cascades Virgin Active

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.

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Your Purpose...

• Managing the preventative maintenance and state of repair to equipment and facilities
• Managing action plans/projects to the required standard.
• Managing maintenance plans & suppliers to within budget.
• Managing the maintenance team to achieve desired results

Your Duties and Responsibilities...

MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES

Maintain and repair plant

• Follow preventative schedule for HVAC
• Communicate faults and action plans to CGM/Ops and Regional MM
• Use maintenance log in system on intranet for faults
• Adhere to downtime as stipulated on intranet
• Be hands on and repair faults where possible

Maintain and repair premises

• Liaise with landlord/contractors on issues/repairs
• Be hands on and repair and maintain where possible according to brand standards.

Maintain and repair gym equipment

• Complete and fax/email downtime reports to relevant contractors.
• Ensure completion of preventative maintenance as per contractor stipulations
• Maintain a history of equipment maintenance and preventative schedules
• Be hands on, repair and maintain equipment according to brand standards

Inspect club to establish daily maintenance tasks

• Do visual inspection via walkabout.
• Check job book, MOD checklists and fitness checklists.
• Check pool and enter results on pool log.
• Action tasks as per brand standards RAP sheet.
• Follow up all maintenance related issues on the Hey Manager cards.
• Schedule tasks from preventative maintenance schedule.
• Liaise with CGM/Ops Manager on affects to operations in club.

Ensure pool maintenance completed.

• Ensure pool checked and pool key readings recorded according to operating standards.
• Ensure inspection of weirs conducted.
• Ensure pool dosed according to readings.
• Ensure backwashing falls within pressure parameters.
• Ensure pool internal and external maintained and repaired to brand standards.
• Ensure temperatures displayed.
• Liaise with Ops/CGM and RMM as required.
• Ensure dosing systems do not run dry

Manage health & safety requirements in the club

• Manage your department to work within the health & safety requirements.
• Familiarise yourself with the OSH Act.

MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD

Assist in ensuring that brand standards are maintained

• Conduct regular brand standard checks.
• Assist in developing RAP.
• Assist GM/Ops to manage the RAP to conclusion.

Manage projects to conclusion

• Ensure compliance to job specs.
• Ensure work areas left in condition found.
• Manage contractor to adhere to health and safety standards.
• Liaise with relevant parties.
• Sign off contractors job card on completion if satisfactory and quality checked.
• Follow up on snag lists.
• Refer snags/issues to Regional Maintenance Manager.

MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET

Ensure maintenance of Club is within budget.

• Liaise with CGM on budget constraints/availability.
• Ensure all repairs/costs/quotes to within budget.

Control and maintain stock levels

• Ensure there is sufficient stock available at all times.
• Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
• Check quality and delivery of orders.
• Ensure stock control systems in place.

MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS

Manage team to achieve scheduled tasks

• Priorities and set timelines for team with tasks.
• Adhere to quality control standards.
• Follow up and check completed tasks.
• Establish understanding of task and correct tool application.
• Distribute tasks equitably in team including tasks to yourself.

Manage staffing compliment

• Ensure staff adequately trained to deliver on functional/operational needs.
• Ensure communication on all company initiatives/launches.
• Manage shift rosters/leave cycles.
• Induct staff on operational needs
• Have a succession plan.

MISCELLANEOUS

• Be available for call outs/ telephonic assistance.
• Assist and comply with any lawful and reasonable requests from manager.

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Your Purpose...

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• The purpose of this role is to execute the national sales strategy in club, ensuring strong leadership, planning, and support to achieve club sales unit and revenue targets.
• The role drives performance through strong leadership, structured activity, people and performance plan.

Your Duties and Responsibilities...

Sales Performance & Delivery 

• Drive achievement of club sales budgets (net member movement & revenue) across the respective club.
• Translate national strategy into clear, actionable plans Specific to the club need.
• Monitor daily, weekly, and monthly performance and intervene quickly to close gaps.
• Report on key sales performance metrics with plans for intervention to maximise or improve. 

Activity & Performance Management

• Ensure consistent activity management within the club (leads, calls, appointments, conversions).
• Hold Sales Consultants accountable to clear KPIs, standards, and routines.
• Implement structured performance coaching plans (targets, reviews, corrective action where required).
• Support clubs through opening lucrative business building opportunities within the relative catchment area of the club.

Coaching, Training & Capability Building

• Coach Sales Consultants to improve sales performance and, executional excellence, through unreasonable hospitality principles
• Drive in-club staff coaching, ensuring training is applied and embedded to the required delivery standard.
• Standardise and scale best-practice sales behaviours in the club.
• Deliver and facilitate structured training programmes in line with sales team need or as directed regionally or nationally.

Recruitment, Talent Retention & HR Practice 

• Accountable for recruitment, selection, and onboarding of Sales Consultants who thrive within our performance culture and purpose.
• Build a strong talent pipeline and succession plan for the club
• Drive a sustainable sales team ensuring the retention of successful sales consultants
• Ensure HR practices and processes are consistently applied within the club.

Culture & Leadership 

• Build a high-performance, accountable, and disciplined sales culture.
• Reinforce expectations around urgency, professionalism, and execution excellence.
• Align all teams to the Social Wellness / 2nd Space value proposition.
• Ensure the team are fully engaged in our wellness proposition by encouraging product usage.

Member-Centric Growth 

• Ensure the sales team drive quality onboarding and early member engagement.
• Monitor and improve retention drivers through better sales behaviours.
• Use member insights to influence long-term value, not just acquisition. 

Reporting & Insights 

• Provide clear, data-driven reporting on performance, risks, and opportunities.
• Use insights to guide decision-making and prioritise actions.
• Ensure accuracy and discipline in all sales systems and reporting tools.

Our Minimum Requirements...

We can't live without...

• Formal Matric qualification
• 3-4 years’ experience in sales or similar role
• 1–2 years sales management experience proven experience developing and retention of successful sales teams
• Strong understanding of the consumer sales process, including pipeline management, lead conversion, performance tracking, and optimization of key conversion metrics.
• Strong training and coaching ability
• Excellent communication, interpersonal, and presentation skills
• Proven leadership capability with the ability to inspire, coach, and develop high-performing Sales Consultants
• Data-driven and analytical, with the ability to translate insights into actionable sales actions

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems

Closing Date 18 August 2026

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Your Purpose:

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities:

Complete preventative maintenance activities on the following equipment (but not limited to):

• Out of Warranty Fitness Equipment
• Swimming Pool/Spa Systems
• Heating Ventilation Air Conditioning Systems (HVAC)
• Hot and Cold-Water Systems
• All building preventative maintenance tasks
• Sauna
• Steam Rooms
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs. 
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner

Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.

• Maintenance Premises
• Maintenance Physical Plant
• Maintenance Pools
• Maintenance Water Hygiene
• Maintenance Grounds
• Maintenance Consumables
• Maintenance Health and Safety
• Society Expenses
• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
• Fulfil the duties of an HOD within club, which includes being an MOD within the club 
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements:

We can't live without:

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes

We'd like you to have:

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

Knowledge of the following equipment in installation, maintenance and operation of:

• Chillers
• Evaporative and cooling towers
• Electronic controls
• General air-conditioning systems
• Building management systems
• General electrical (Medium voltage)
• Water treatment
• Hot water vessels
• Steam generators
• Saunas
• Pumps
• Valves
• Heat exchanges
• Sand filtration systems
• Plumbing
• Carpentry and Glazing
• Health and Safety knowledge

We'd love you to have:

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exhibit strong verbal and written communication skills.
• Proven Interpersonal and management skills.
• Good financial/admin knowledge.
• Ability to plan effectively.
• Problem solving ability
• Multi-site experience