Job Vacancies at Absa Group Limited (Absa)

Job Description

Service Level Agreement Design

• Conduct leading practice research and provide recommendations for SLA management process design & implementation
• Support all SLA framework design processes (e.g. contracts, dashboards, monitoring parameters, dashboards & reporting, service catalogue, IT service costing & cost:value) & translate the SLA framework into usable tools to be leveraged organisation wide
• Do this by coordinating the input and insight from service delivery teams across the enterprise
• Design & implement document and knowledge management systems to manage all SLA framework processes and tools
• This includes the tools, policies, templates & processes themselves, but beyond that the service mapping & service health analysis results across business areas
• Support the Lead Service Delivery SLA & Process management in the coordination of all SLA contracting activity
• Consolidate & prepare negotiated SLA agreements for sign off
• Once signed off, work with the monitoring teams to ensure all services are effectively integrated into monitoring tools including defined targets and objectives
• Measure SLA performance & identify risks and opportunities for the enterprise
• Work with Service Delivery teams to resolve SLA delivery risks and opportunities & to translate these into executable improvement plans
• Develop routines and processes to collaborate across the service management value chain e.g. Resilience, Operational Readiness, Service Delivery to regularly update service catalogues and associated performance monitoring parameters and targets (ensure 100% accuracy & data quality – ALWAYS!)
• Develop & lead a testing process to ensure the effective tracking & monitoring of SLA delivery
• Set up SLA management dashboards and reporting processes
• Complete SLA management reporting which includes translating insights from monitoring activity into risks & opportunities at a business area & enterprise level
• Manage the SLA framework calendar & coordinate SLA framework processes e.g. Service Reviews across the enterprise
• Translate Service Review information & consolidate service improvement plans & actions – effectively tracking these to conclusion & overall service improvement
• Participate in & contribute to the effective execution of SLA framework processes across the business e.g. Service Reviews, critical thinking & problem solving
• Develop SLA communication & capability building tools and deliver these across Service Delivery teams
• Provide advice & guidance to service delivery teams and the broader technology teams in the design & implementation of service improvement plans and the broader SLA framework as required
• Stay ahead of the curve on global SLA Management practices and trends and continuously improve this capability across the organisation

Accountability: Finance, Risk, Compliance & Governance

• Develop a deep understanding of IT Service Costs and Service Cost impact across the organization (where resilience, stability, availability issues come into play)
• Work collaboratively with other Group Tech functions to create routines & processes to monitor IT Service Costs aligned to Service Level Agreements and any corresponding service improvement plans
• Analyse service level data and identify, document & communicate risks and opportunities aligned to Group & Regulatory risk processes & requirements
• Coordinate & prepare Service Delivery teams for all audit, risk, governance & compliance activity
• Prepare risk, governance, compliance and regulatory reports related to Service Health & Overall Service Delivery
• Research & continuously update own risk, compliance & regulatory knowledge & understanding in order to update and continuously improve the organisation’s SLA Frameworks & Tools
• Prepare the organization for Risk, Governance, Compliance & broader regulatory changes (this includes planning the change, communicating the change, implementing the change)

Accountability: People

• Build SLA Management capability across the enterprise (supported by the design & delivery of appropriate programs, processes & tools)
• Coach, guide & mentor Service Delivery teams on SLA Management Processes & Practices
• Leverage coaching expertise in all activity to drive improved technical service delivery to the organisation

Educational requirements:

• IT Diploma/Degree
• ITIL Foundation Certificate
• 3 years related work experience

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Key critical skills:

• Min 5 years software development skills
• Technical skills / experience: C# .Net / HTML / Javascript / Angular / Postgres / Oracle
• Domain knowledge beneficial (Custody / Lending)
• Technical, Organizational and People skills
• Ability to adapt to change
• Problem-solving skills, to deliver solutions by developing products that can be tested through automated unit testing
• Working knowledge of Microsoft .Net framework and ability to develop scalable solutions using tools like angular
• Team and stakeholder collaboration, you will be required to collaborate effectively with both technical and business stakeholders, understand the concept of using tests to drive their development

Key Accountabilities: 

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

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Key Responsibilities:

• Execute and validate all payment transactions (International & Domestic).
• Perform vetting functions to ensure compliance with policies and procedures.
• Interact directly with clients to address and resolve payment-related queries.
• Ensure all transactions meet regulatory and statutory requirements.
• Maintain accurate records of all transactions and interactions

Education and Experience Required:

• Grade 12 or equivalent NQF level 4 qualification.
• At least 1 year of relevant experience in a similar role.

Knowledge & Skills:

• Knowledge of international banking processes and procedures.
• In-depth understanding of regulatory and statutory requirements.
• Strong attention to detail and accuracy.
• Excellent communication and client interaction skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in relevant software and payment processing systems.

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Job Description

Operational: Maintenance and Production Support 

• Proactively monitors SAP Early Watch Alert reports from the SAP Technical Support team and take all precautions to enable system stability and availability. 
• Adheres to the production support processes, methodology and standards in order to ensure that the quality and integrity of the system is maintained 
• Escalate SAP support team's non adherence to processes methodology and standards to the Lead Technology 
• Meet regularly with business representatives to determine client prioritization and needs regarding problem resolution. 
• Drive Escalate unresolved Problems, Incidents and Requests to conclusion, and inform to the Lead Technology 

 Small Enhancements and Project 

• Adhere to the ABSA Change Management processes and procedures in order to ensure that the quality and integrity of the system is maintained. 
• Coordinate and facilitate, together with business and support team, analysis, assessment and design workshops for all new requirements 
• Coordinate and facilitate, together with business process owners to identify improvement opportunities 
• Compile functional specifications using the BRD, outcomes of workshops and ASAP methodology templates where programs need to be changed or written 
• Complete all relevant documentation from stage zero, request for quote, DA decks and obtain relevant signoffs from business. 
• Ensure the delivery partner adhere to target dates and deliverables agreed with business, escalate to the Lead Technology should it be required. 

 Communication and Liaison 

• Meet regularly with relevant business units to ensure optimum delivery, maintenance, support of the SAP solution and customer satisfaction 
• Ensure to communicate to stakeholders to inform of systems issue, downtime etc. 

 Learning and Development 

• Conduct research using available SAP resources such as OSS (Online Service System), SDN (SAP Developer Network) and SAP Expert Journal, with respect to the relevant SAP modules and solutions 
• Interacts with SAP organization, professional bodies (e.g. Africa SAP User Forum, Gartner, SAPHILA, etc.) and peers as appropriate, to keep abreast of technology developments and business trends relevant to the product 
• Acquire additional SAP skills in cross-functional areas and enabling technologies 

 Education and Experience Required: 

• Degree or Diploma in Finance 
• Certified in SAP S4H Finance & Controlling module including configuration 
• At least 8 years of practicing in Finance 
• At least 6 years working with SAP in Finance 

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Job Description

Risk Management  

• Monitor client’s performance on a continuous basis for risk indicators and perform formal reviews at specified time intervals to identify any changes in the client's business or operating environment. 
• Monitor adherence of covenants and conditions on a continuous basis and discuss any deviations and possible concerns with Sales team and escalate to Line Management and Credit if necessary. 
• Adhere to Absa Risk Management System credit requirements as stipulated in the Absa credit policy. Monitor and report boundary events in terms of the Operational Risk Boundary. 
• Obtain input from Product Industry Specialist, where appropriate to assist in client solutioning and credit application process. 
• Identify the need for a meeting between high-risk clients, Credit and Business Support. 
• Request updated valuations on properties that serve as security for facilities in line with Absa Credit policies. 
• Manage and communicate the risks associated with outstanding securities. 
• Pro-actively identify problematic /high-risk clients and advise Credit, accordingly, manage them with a view to provide special input and implement loss preventative measures i.e., EWL Reports. 
• Request and manage outstanding Financial Statements as stipulated in the Absa Credit policy. 
• Action and manage daily Odex, Referrals, REPL and REPC. Contact clients that are on the referral listing for rectification. 

Credit Management  

• Explore new, improved, and alternative ways of solutioning client credit requirements. 
• Adhere to Bank’s credit policies and procedures and ensure that they are fully complied with and that any policy breaches have been suitably addressed and mitigated. 
• Provide bank codes and reports on clients. 
• Pro‐actively manage credit risks associated with the portfolio of clients and their related products. 
• Manage and drive the deal forum process to ensure quality applications are submitted to the sanctioners with sustainable credit solutions. 

Portfolio Financial and Operational Management  

• Compile reviews, amendments, and new applications to the appropriate lending authorities. 
• Issue facility letters to clients after reviews have been compiled and new facilities granted. 
• Draft and issue letters of reminder when facilities expire according to policy requirements, for example 30-, 60- and 90-day letters. 
• Contribute to the Non‐Interest Income by ensuring recovery of manual fees (e.g., Reviews, valuations) to avoid revenue leakages. 
• Spread client's financials on the various Credit Risk Grading models i.e., Agri Model, Public Sector Model, RiskCalc Model and Triad. 
• Provide the Default Grading (DG) output from the Credit Risk models. 
• Capture all information on the various risk grading models 100% accurately by checking that all the models balance. 

Client Solutioning and Customer Service  

• Identify cross sell opportunities from analysis of Client's financials, account conduct and industry change and pass on to Relationship Executive/Transactional Banker as a lead. 
• Be part of the solution by attending sales best practice sessions with relevant stakeholders, give credit input to mitigate risk on the identified product offering or new acquisition, and monitor progress on the sales funnel, until the lead is converted into a deal. 
• Conduct research on the industry in which the portfolio clients operate, to understand the industries overall profitability, industry trends and clients market standing relative to their competitors. 

Teamwork and Self Development  

• Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets. 
• Develop supportive relationships with colleagues and create a sense of team spirit. 
• Communicate concerns or challenges that derive from team interactions in a constructive and positive manner. 
• Develop and maintain contacts with Specialists in other areas of Relationship Banking and the Group. 
• Keep abreast of regulatory changes through regular training. 
• Monitor available L&D courses to develop your own training whilst helping others in the team to develop theirs. 
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to ABSA's values and vision. 

Competencies: 

• Planning and organising 
• Working with people 
• Writing and reporting 
• Financial analysis 
• Applying expertise and technology 
• Entrepreneurial and commercial thinking 
• Persuading and influencing 

Minimum Qualifications/Requirements 

• Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Credit Risk with five years or more of relevant work experience. 
• Strong computer skills and experience with Microsoft Office, especially Excel. 
• Agricultural Credit Analysis experience (Preferred) 

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Job Description

• As a Human Capital Business Partner to the TXB team, you will play a pivotal role in aligning HR strategies with business objectives, driving organizational effectiveness, and fostering a culture of collaboration and excellence within the division. You will serve as a trusted advisor to business leaders and colleagues, providing strategic HR guidance and support to facilitate the achievement of key business goals.

Strategic HR Leadership

• Collaborate with leadership to develop and implement HR strategies that support business objectives and drive performance.

Talent Management

• Partner with the Talent Acquisition team to attract, develop, and retain top talent within the Global Markets division.

Performance Management

• Drive performance management processes, including goal setting, performance reviews, and development planning, to ensure alignment with business objectives and employee growth.

Employee Relations

• Act as a primary point of contact for employee relations matters, providing guidance, coaching, and resolution of issues to foster a positive work environment.

Change Management

• Support organizational change initiatives within the Global Markets team by providing change management expertise and facilitating smooth transitions.

HR Analytics

• Utilize HR data and metrics to identify trends, insights, and areas for improvement, driving data-driven decision-making within the Transactional Banking division.

Compliance and Risk Management

• Ensure compliance with HR policies, procedures, and regulatory requirements, mitigating risks and promoting ethical conduct within the organization.

Employee Engagement

• Develop and implement initiatives to enhance employee engagement, morale, and satisfaction within the team, fostering a culture of inclusivity and belonging.

The role is suited to an individual with the following credentials:

• Bachelor’s degree in human resources, Business Administration, or related field
• Proven experience working as a senior HR Business Partner role within a Corporate and Investment Banking environment essential
• Strong understanding of HR best practices, employment law, and regulatory requirements
• Excellent communication, interpersonal, and influencing skills, with the ability to build strong relationships at all levels of the organization
• Strategic thinking and problem-solving abilities, with a track record of driving results and delivering value-added HR solutions
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

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Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. 
• Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. 
• Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions
• Data and Systems Management: To produce and analyse relevant management information and insights management
• Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to
• Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)