Job Vacancies at Ackermans

JOB PURPOSE:

• To be responsible for the analysis of replenishment performance, user support and the operational governance of the RPL policies and processes to the achievement of the Company’s merchandise objectives.

KEY RESPONSIBILITIES:

Analysis (30%)

• Conducting intensive analysis and interrogation of replenishment performance across the company

Reporting (25%)

• Proactively reporting on exceptions, risks & opportunities identified in the analysis of product performance and providing the business with recommendations

Governance of Replenishment policies and procedures (25%)

Training & Development (20%)

• Process training and refresher training to all users.
• Networking and building relationships with all stakeholders to meet Company objectives:
• Planners and Store Planners
• Heads of Planning
• Systems Analyst

QUALIFICATIONS:

• Grade 12 Certificate/Matric
• Comm./ B. Science degree in Finance, Accounting, Mathematics, Stats and/or Business Science
• National Diploma majoring in Internal Auditing and/or Cost and Management Accounting
• National Diploma in Financial Information Systems
• National Diploma/ degree in Business/Retail/Merchandise Management or Accounting/Finance

EXPERIENCE:

Essential:

• A minimum of 3 years Product Planning experience within a clothing retail / FMCG environment
• Working experience in replenishment planning systems
• Working experience in the latest Microsoft packages (Word, PowerPoint & Advanced Excel)
• 2-3 years’ experience in analyzing information

Preferred:

• Additional Store Planning experience (more than 1 year).
• Replenishment experience (2-3 years)
• Previous exposure to and understanding of logistics and supply chain processes

KNOWLEDGE:

• Expert product knowledge on the Just Enough tool or a similar replenishment system
• Knowledge of the Retail merchandise cycle in terms of Buying, Planning, Logistics and Stores
• Knowledge of the retail and merchandise planning processes
• Knowledge and understanding of seasonal and non-seasonal replenishments

SKILLS:

• Highly motivated, self-driven, with the ability to work independently and take ownership of tasks and deliverables
• Proactive in identifying opportunities for improvement and addressing potential issues before they impact business outcomes
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Excellent analytical and problem-solving abilities, supported by logical and critical thinking skills
• Process-orientated, with a strong focus on accuracy, compliance and continuous improvement
• Able to collaborate effectively in both one-on-one engagements and team environments
• Be customer-centric
• Strong planning, organising and time management skills
• Merchant /Commercial thinking skills
• Excellent numerical skills
• Conflict resolution skills
• Resilient, have tenacity and maintain high levels of drive and initiative under pressure
• Assertive
• Advanced proficiency in Microsoft Excel

The ability to:

• be deadline and results-driven
• positively influence user behaviour
• interpret and understand customer needs and translate these into technical specifications and operational requirements
• act as a bridge between the Business Units and Replenishment Analyst (in systems team).

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• We are seeking a commercially driven Store Operations Controller to turn store, sales, payroll and financial data into actionable insights that improve performance and operational efficiency.
• The role partners closely with Operations to drive budgeting and forecasting, cost control, labour productivity and performance management, while supporting process improvement, automation and key store initiatives.

KEY RESPONSIBILITIES

• Store Performance, Controls and Insights
• Store-Level Sales Budgeting and Forecasting
• Store Payroll, Headcount and Labour Productivity
• Operational Support and Projects
• Business Partnering
• Planning & Reporting
• Continuous Improvement & Efficiency
• Projects & Ad Hoc Support

JOB RELATED KNOWLEDGE AND SKILLS REQUIRED

• Analyse and track store performance, sales performance, operational expenditure, controllable costs and key operating metrics across stores and business units to identify trends, risks and opportunities
• Translate financial, sales and operational data into meaningful insights to support store-level decision-making.
• Support store-level sales budgeting, forecasting and performance review processes.
• Analyse sales trends, seasonality, store maturity, trading patterns, store initiatives, revamps and operational changes to support realistic forecasts and budgets.
• Investigate variances and underlying drivers of store performance, including sales, margin, costs, productivity and operating disciplines.
• Provide clear, actionable recommendations to improve operational effectiveness and cost discipline.
• Strong analytical capability with a structured problem-solving approach.
• Naturally inquisitive, with the ability to challenge and investigate beyond the numbers.
• Strong commercial acumen with an understanding of retail/store operations.
• Ability to translate data into clear insights and practical recommendations.
• Process-oriented, with an interest in systems optimisation and automation.
• Effective communicator with strong stakeholder engagement skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Self-driven, proactive, and comfortable working independently.
• Capable of maintaining performance and delivering results in high-pressure environments.
• Ability to communicate effectively across all levels and work effectively within a team.
• Presentation skills.
• Advanced Excel skills.

EXPERIENCE & SKILLS REQUIRED

• 5-7 years’ experience working in commercial, operational finance, store operations, retail planning or similar support role.
• Experience in operational finance, management accounting, store performance analysis, sales budgeting and forecasting, or a similar analytical role.
• Retail store operations exposure, with an understanding of how store sales, controllable costs, people deployment and operating routines influence results.
• Experience in store-level sales budgeting, forecasting, target setting and performance tracking within a retail environment.
• Specific experience in shift-based store payroll, including headcount, hours worked, overtime and labour productivity, is required.
• Experience partnering with store and field operations teams to improve operational execution and decision-making.

QUALIFICATIONS REQUIRED:

Essential:

• Grade 12 Certificate/Matric
• B.Com , Finance, Accounting, Business, Operations, Retail Planning or equivalent qualification

Preferred:

• CGMA
• CA(SA)
• Professional Accountant (SA)
• Payroll, workforce management, retail operations, labour planning exposure / certification will be advantageous

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Knowledge, Skills & Experience

• Customer Service
• Excellent customer care and communication skills.
• Ability to engage positively with customers and provide friendly, helpful service.
• Till / Cashier Skills
• Accurate and efficient operation of a till (cash register).
• Strong track record of maintaining correct till balances with minimal overs or unders.

Sales Floor Standards

• Consistently high standard of work on the sales floor.
• Commitment to maintaining housekeeping and store presentation standards, with a willingness to take initiative when required.

Attendance and Timekeeping

• Good record of attendance and punctuality.
• Values, Policies and Procedures
• Consistent application of Ackermans values, policies, and procedures in all work activities.

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• Are you passionate about retail, customer service, and bringing energy into every task you do? We have an exciting opportunity for a Sample Shop Assistant to join our team at the Ackermans Support Centre in Kuilsriver.
• As a key part of our shop team, you’ll play a vital role in delivering an excellent shopping experience while supporting daily operations in-store .

Job Related knowledge and skills

• Is able to work to deadlines
• Has a high level of accuracy
• Excellent customer service skills
• Has a high energy level and is prepared to go the extra mile
• Is able to maintain a positive attitude and work performance in variety of circumstances
• Has a strong sense of integrity and is honest and ethical in all dealings
• Is self-motivated, take responsibility and has a sense of pride in what they do
• Is able to work independently as well as in a team
• Experience and ability to fulfil Supervisory duties when required
• Consistently apply Ackermans values & policies and procedures in all aspects of your work

Qualifications and level of experience required

• Grade 12 certificate/Matric
• Previous experience in a similar role/s within the clothing and or textile industry would be an advantage
• Understanding standard operating procedures within the sample shop

Key Duties & Responsibilities

Customer Service

• Provide excellent customer service to give customers a great shopping experience 5 star customer service principles

Cashier Duties

• Process Card Payments Process New staff accounts Reporting discrepancies and problems to the Supervisor Till balancing

Merchandising

• Process to separate damaged and non-damagedstock Count Stock Check that price tickets are always in stock Correct Pricing of stock Attractive Displays of stock Correct Hanger Inserts Correct Departments

General Housekeeping

• Maintain overall cleanliness Boxes stacked safely and neatly Clear walkways Products neatly aligned

Be alert and report any suspicious activity or shoplifiting

• Reporting time to Supervisor Incident Accuracy

Ad Hoc Duties

• Support the Sample Shop Supervisor with ad hoc duties / direct instructions when operationally required

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JOB PURPOSE:

• We’re looking for experienced planners to deliver, implement and manage departmental business plans that support the merchandise strategy for our KIDS and FOOTWEAR business units.
• Our ideal candidate? An experienced planner with a strong understanding of merchandise products in a value retail business. A self-motivated individual who's passionate about data-driven performance and driving results through numbers. You'll need to bring your high energy level to keep up with the excitement of our retail environment!

KEY RESPONSIBILITIES:

• Delivering and implementing departmental business plans that support the SBU’s merchandise strategy.
• Managing departmental forecasts to achieve agreed departmental growth and profitability as per the Business Plan.
• Preparing and delivering merchandise assortment plans that support the signed-off departmental business strategy.
• Ensuring sufficient inflows to maintaining agreed replenishment service levels to achieve agreed departmental growth and profitability as per the Business Plan.
• Providing accurate and timeous merchandise information to minimise risk and optimise business opportunities.
• Executing and managing project plans to achieve the agreed objectives (if applicable).

QUALIFICATIONS REQUIRED:

• Essential: Grade 12 certificate / Matric

Preferred:

• B. Comm./ B. Science degree in Finance, Accounting, Mathematics, Stats and Business Science OR
• National Diploma majoring in Internal Auditing and Cost and Management Accounting OR
• National Diploma in Financial Information Systems

JOB RELATED KNOWELDGE AND SKILLS REQUIRED:

Knowledge required:

• the retail merchandise cycle with regards to Buying, Planning, Logistics and Stores
• seasonal & non-seasonal replenishments
• the SA retail clothing market, customers and competitors

Skills required:

• Sound commercial thinking & numerical skills
• Analytical thinking & logical problem-solving skills
• Interpersonal and relationship-building skills
• Planning, organising & time management skills.
• Conflict resolution skills
• Resilience, agility, and the ability to maintain high levels of drive and initiative under pressure.
• Collaboration skills, fostering a shared vision, and positively influencing decision-making in a team setting.
• Flexibility to function effectively under pressure and maintain a positive attitude and work performance in diverse circumstances.
• Self-motivation, a sense of responsibility, and pride in one's work.
• Methodical and detail-oriented approach, ensuring accuracy in tasks.
• Effective communication skills across all levels.
• Strong sense of integrity in professional conduct.
• Deadline-oriented mindset.
• Assertiveness in handling tasks and responsibilities

EXPERIENCE REQUIRED:

• A minimum of 3-5 years previous experience in product planning within a relevant retail and/or FMCG environment is essential.
• Replenishment and assortment planning experience
• Prior store planning experience
• Previous store management experience (1 – 2 years)
• Previous exposure to general logistics and supply chain processes
• Experience working in planning systems.
• Experience working with the most recent Microsoft software, including Word and Excel, is a prerequisite. Proficiency in advanced Excel usage would be an asset.