Job Vacancies at Bridgestone South Africa (Pty) Ltd

Job Purpose

• We are looking for a Counter Sales person reporting directly to the Hiring Manager. This is a local role, based in Durban North.
• The successful incumbent will create an excellent first impression telephonically and in person with customers. They will generate interest and maximise sales opportunities for the branch. Develop and maintain excellent understanding of all products, services, systems and processes in order to deal with all kinds of questions from customers and fellow employees.

Responsibilities:

Achievement of Sales targets

• Sell Bridgestone range of products over the counter by reading the situation and maximising the Gross Profit (GP) to ensure maximum profit
• Register Tyre Damage Guarantee (TDG) on system
• Advise customer on benefits and product choice
• Complete invoicing procedure at the counter
• Provide on the job training for less experienced employees
• Instruct workers to execute the job as required by the customer
• Ensure exceptional fitting bay performance
• Keep a diary of customer enquiries and pass prospective leads onto branch reps for follow up
• Ensure that customers get correct advice to secure their business
• Picking slip always correctly completed and filed
• Correct price, discount and product at all times
• Correct payment method and procedures followed
• Always recommend the additional critical services to customers- Alignment, balancing, etc
• Prioritize the execution of the breakdown and documentation thereof where applicable
• Knowledge and compliance to Competitions Act

Customer Service

• Know market related pricing, issues and trends
• Inform customers of new services and products
• Advise the Branch Manager of any exceptions or other trading information which will benefit the business
• Ensure customers are informed of offers
• Ensure all jobs are completed timeously and that the customer is informed of any delays
• Do customer visits at least once a month
• Do customer fleet surveys
• Ensure that all tyres requiring a brand number are captured in a branding register
• Ensure all relevant paperwork must be filed and stored in a clean safe place

Accurate Administration

• Purchase Order Documents (POD’s) signed completed in register and handed to administration
• Capture all claim cards according to company policy
• Ensuring that all cash sales, invoicing and administration procedures are strictly adhered to
• Administer Counter Sales float and daily register
• Maintain list of regular branch customer’s profile and pricing
• Check vehicles daily trip sheet
• Inform branch manager of service intervals on vehicles where applicable
• All tyre movements are captured on a tyre registry
• Do part of monthly housekeeping on SAP

Health and Safety

• Ensure work area is compliant with Occupational Health and Safety standards
• Ensure fitters work is executed correctly according to company health and safety procedures and company fitting procedures
• Ensure cleanliness of staff overalls and general hygiene
• Ensure customer area are clean
• Ensure that all equipment including wheel alignment, wheel balancers, low level lifts and tools are clean, in good working condition and are certified
• Ensure the self-calibration of all relevant equipment is maintained weekly
• Keep inspection records
• Ensure weekly safety talks are held and all employees sign attendance records
• Take control of branch health and safety

Asset Management

• All on site tools are captured on a tool register and signed off on a monthly basis
• All company owned vehicles are serviced when necessary
• All company owned vehicles are kept neat and clean
• All company owned vehicles are operated with a Log Book

Breakdowns

• Manage all breakdowns and standby rosters
• Ensure all tools including safety cage and safety equipment necessary for breakdowns is on break down vehicle
• Co-ordinate breakdown tyre with customer
• Ensure all breakdowns are attended to
• Breakdowns cannot be declined

Retreading

• Coordinate all retreading
• Tyres that are sent to the factory are clearly marked with the Job Ticket Number it was issued with
• Ensure the branch manages Certificate of Compliance (COC’s) and that all customer retreads gets delivered as soon as possible

General

• Have a working knowledge of wheel alignments
• Working knowledge of Toolbox and Maximizer
• Undertake all reasonable requests and instructions, given verbally or in writing, which fall within the parameters of this job
• Adherence to such requests or instructions

Requirements:

• Grade 12 and Diploma in Sales and Marketing / Business Administration
• MS Office (advanced)
• Driver license code 08
• Min 3 years in the counter sales or related position
• SAP experience will be advantageous

go to method of application »

Job Purpose

        The purpose of this role is to be a strategic business partner to Consumer and Commercial Sales. The purpose of this role is to provide executional support, data management and market analysis to the Snr Product Planning Manager, LSCM and regional Planning teams

Responsibilities:

• Market Share
• Co-ordinate with Europe HQ on Market Share and reconcile monthly market demand.
• Research monthly Market Performance and provide reasoning.
• Calculate Market Share and report back to the business leaders with reasoning.

Final Market Share submission to head office in Europe

• New Product Planning & Sourcing
• Organise and form relevant project Cross Functional Team and management timeline till project finality to insure successful launch readiness.
• Conduct demand logic study by gathering market data (Carprc by segment, segment growth, price elasticity, Market Fair Share)  to justify for potential volume.
• Compile business plan with the help from Technical Centre, PCM (Product Category Manager) and sourcing plant.
• Liaise with all internal stakeholders from Project Concept till launch ready.
• Prepare accurate content of NPR [New Product Request] including factual back-up data.

Product Communication to internal and external customers

• Issue quarterly B_News newsletter to Sales Team and dealer network.
• Issue Product notifications for all Product and Line-up related news and maintain online notifications depository.

Manage Line-up

• Manage and co-ordinate the line-up by processing new Product introductions through the SAP code creation process.
• Manage quarterly SKU clean up and rationalisation project by identifying products to be discontinued, present to Marketing & Sales and obtain agreement to remove from product line-up.
• Co-ordinate global SKU rationalisation process by receiving SKU’s proposed to be discontinued, report to Sales team for approval to remove and report back to global team.
• Collaborate with LSCM (Logistics and Supply Chain Management) to study and update the Phase-In/Phase Out plan for all new product entrants and discontinuations

Market trend analysis and marketing intelligence

• Competitor volume size change trend.
• Competitor promotional activity.
• Regional pattern performance by size by segment
• Determine volume size changes in % for competitor by Retail Outlet – Opposition
• Determine volume size changes in % for competitor by Retail Outlet
• Analyse by pattern sales growth against budget guidelines / parameters for BSAF and provisional regions.
• Monitor and track 5 most popular sizes and 5 least popular sizes and make recommendations
• Analyse and find competitive products and match them with the company existing product to determine the price.  Must be well verse in doing competitive analysis.

Requirements:

• Minimum 5 years’ experience
• Data analytics
• Competitor analysis and market reviews
• Working with Big Data
• Automotive Industry Knowledge
• Data and platform integration
• High Excel Proficiency
• High SAP Proficiency
• Strong verbal and written communication skills

go to method of application »

Job Purpose

• We are looking for a creditors clerk, reporting into the Accounts Payable manager. The Creditors clerk would be responsible for managing and maintaining an organization's accounts payable process. This involves processing and recording invoices, verifying, and reconciling vendor accounts, ensuring that payments are made on time, and managing any discrepancies or disputes with vendors.

Responsibilities:

• Reviewing invoices and purchase orders to ensure accuracy and completeness
• Recording and coding invoices in SAP
• Reconciling supplier/ vendor statements and resolving any discrepancies in a professional and timeously
• Communicating with suppliers/ vendors to resolve disputes or issues related to payments
• Preparing and processing payments i.e. electronic transfers, cash
• Maintaining accurate records of all transactions related to accounts payable
• Ensure that the correct VAT is applied to invoices
• Ensuring invoices correlating with the purchase orders and good received notes, with specific reference to quantities, quality, description and price.

Requirements:

• BCom Accounting/ Financial qualification
• +- 3 - 5 years of experience in a creditors/ accounts payable role
• Thorough knowledge of accounting principles and procedures
• Experience with general ledger functions and month-end/ year end close process
• Excellent accountant software (SAP – preferrable) user and administration skills.
• Attention to detail
• Effective communication
• Strong computer literacy

go to method of application »

Job Purpose

• The purpose of this role is to set the strategy for the Commercial Business in existing and new route to market channels. Manage performance across Southern Africa and develop high-level performance improvement plans. Responsible for the achievement of profit levels and maximization of sales achievement across Bridgestone’s Commercial portfolio.

Main responsibilities

• Execution of the sales strategy to grow market share in the commercial business.
• Improve profitability.
• Develop capabilities within Sales team for an effective succession plan.
• Create a strategy for delivering and developing the business model to embody the product strategies, meet the needs of customers and align to operating objectives.
• Design, develop, implement and review all route to market activities
• Lead and direct the initiation, prioritisation and control of all projects.
• Accountable for the performance of the commercial side of Southern Africa against targets and the achievement of high levels of customer service satisfaction.
• Manage the prioritization of all projects within cost/benefit and impact constraints.
• Ensure that the impact of any prioritization decision is effectively discussed and communicated within the Business.
• Ensure that all issues and risks are identified and managed.
• Lead the investigation and development of new market opportunities.
• Oversee the regular market reviews to optimize service and sales opportunities.
• Monitor the strategies, tactics and activities of key regional competitors against challenging customer demand.
• Responsible for monitoring financial performance and maximizing sales achievement across product services.
• Conduct surveys
• Attend and co-operate with surveys
• Effort and standards of co-operation

Bridgestone BEHAVIORS

Qualified candidates for this important position will therefore need to demonstrate the following:

• Agility – to work in a matrix and complex environment where change happens at a rapid pace
• Courage – to share ideas, think out of the box
• Ownership – to see the bigger picture and take ownership by thinking and acting beyond the role

Bridgestone LEADERSHIP ESSENCE

Qualified candidates for this important position will therefore need to demonstrate the following:

• Establishes strategic direction and effectively communicates the vision:  Communicates a clear and inspiring vision for the business; drives competitive and innovative strategies and is able to generate alignment against the strategic direction
• Demonstrates business acumen to achieve results through others:  Understands, educates and applies the fundamental business concepts by which a company operates in order to deliver results and create a climate that fosters personal commitment to excellence
• Promotes and enhances company culture:  Champions the organization’s shared values and beliefs
• Effectively manages across cultures: Achieves effective collaboration, alignment, and communication across multiple dimensions of cultural diversity
• BOSS focused - serves the customers having the end users in mind:  Makes BOSS (end users) and their needs a primary focus of one’s actions; develops and sustains productive relationships with BOSS; leverages BOSS intimacy in the development of new products, services and competitive advantage
• Demonstrates self-awareness and emotional intelligence: Recognizes one’s personal strengths, weaknesses, opportunities, and limits. Understands emotions and their effects
• Intellectually curious in support of learning agility: Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application
• Embraces and leads change and innovation: Encourages different and innovative approaches to address problems and opportunities; facilitates the implementation and acceptance of change within the organization
• Identifies and develops organizational talent: Attracts high calibre diverse talent , leads and guides others to accomplish organizational goals and objectives through on-going development and collaboration

Required capabilities

• Customer focused approach in all contact with both internal and external customers, ensuring efficiency and short turnaround times that will attract and retain customers for ongoing growth
• Initiative/creativity/innovation – proactive approach, generates ideas for improvement of systems, ability to take initiative and execute tasks creatively to result in a competitive edge and differentiated way of operating
• Technical / mechanical ability
• Results driven – follows through on customer requirements until a successfully concluded result is achieved
• Speed - adhere to acceptable time keeping practices
• Effective planning and implementation – prioritize between more and less critical activities
• Positive momentum and solid work ethic
• Effective communication skills - ability to inspire, intellectually stimulate, direct action for achieving results
• Product knowledge
• Thoroughness, attention to detail, accuracy and punctuality is essential
• Adhere to acceptable time keeping practices
• Theoretical understanding of Road transport management

Experience & Education

• Bachelor’s degree in Business
• Postgraduate degree will be an added advantage
• Minimum of 8 years’ experience in a similar role
• Strong business acumen, entrepreneurial and commercial thinking
• Strong commercial business experience in similar segment
• Analytical and Critical Thinking
• Computer Literacy, MS-Word, MS-Excel, MS-PowerPoint & MS-Outlook