Job Vacancies at Clicks Group

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements;

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

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Job Objectives:

• To develop and manage implementation of policies, procedures and methodology for organisational design, job evaluation and profiling to enable delivery and achievement of business objectives.
• To interpret organisational design and develop job profiles that accurately reflect role content and requirements in line with business needs to enable job grading.
• To maintain, calibrate and update the job matrix, to ensure consistency and internal equity of grades across the business, ensure accurate reflection on the SAP HCM job catalogue and master data, and to communicate changes to the job matrix to relevant business stakeholders.
• To manage and integrate the outcomes of the Talent and Succession planning process to promote career management, talent development and career progression in order to attract and retain key talent.
• To maintain and communicate the employee value proposition (EVP), in order to promote the employer brand and build employee affiliation.
• To build and maintain strategic relationships, collaborate with internal and external stakeholders to address the talent needs of the organisation and drive implementation of industry best practices.
• To manage human, financial and other resources in order to deliver the operating plan and achieve business objectives. 

Minimum requirements;

Job related knowledge:

Essential:

• Organisational behaviour
• Organisational design
• Relevant labour legislation 
• Competency frameworks
• Talent management
• Job profiling and grading  
• Employee engagement  
• Organisational transformation
• Leadership development
• Employee Value Proposition
• Career paths

Desirable:

• Psychometric Assessments
• Salary benchmarking
• Package structuring knowledge
• Targeted sourcing 
• Budgeting
• Talent sourcing platforms

Job related skills:

Essential:

• Job analysis and design
• Job profiling and grading
• Talent attraction and engagement
• Talent and succession planning
• Bursary scheme management
• Career management
• Leadership development

Desirable:

• Strong working knowledge of all relevant social networks (e.g., LinkedIn)
• Financial management

Job experience:

Essential:

• 5 years recruitment /resourcing/talent management experience
• 3 years people management experience
• 3 year in organisational design experience
• 2 years track record of recruiting mid-managerial to executive level employees.
• 2 years experience in developing job profiles and grading roles.
• 2 year organisational design experience

Desirable:

• Bursary schemes
• Early career management, i.e., graduates and interns
• Experience in a retail/FMCG/ financial services

Education:

Essential:

• 3-year degree / diploma (Essential) 
• HR / Psychology / Business / Commercial specialisation (Desirable)  

Desirable:

• Industrial Psychologist (Desirable)
• Post graduate degree

Essential Competencies:

• Deciding and Initiating Action 
• Leading and Supervising
• Persuading and Influencing 
• Analysing 
• Planning and Organising 
• Delivering Results & Meeting Customer Expectations 
• Adapting and Responding to Change 

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Job Objectives:

• To maintain and update The Body Shop brand website through an external service provider.
• To manage and content and mailing of the monthly customer newsletter through external service provider.
• To manage the customer life cycle from enrolment to completed membership.
• To manage third party suppliers deliverables and deadlines.
• To ensure database is maintained, updated and cleaned regularly.
• To manage data flow between stores, call centre, third party suppliers, Head Office and CRM System.
• To create and maintain standard operating procedures and SOPS manuals for stores and Head Office.
• To drive acquisition of the “LYB” card to achieve set targets.
• To create a promotional plan for the “LYB” loyalty club to complement the Brand Marketing plan.

Minimum requirements:

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Marketing degree/diploma (or equivalent) essential.
• 2 – 3 Years experience in marketing environment – Direct or Customer Relations Management.

 
Skills, Abilities and Job Related Knowledge:

• Computer Literacy (Microsoft packages).
• Basic retail industry principles.
• Interacting with customers.
• Communication skills.
• Accuracy and strong attention to detail.
• Strong administration skills.

Essential Competencies:

• Adhering to Principles and Values.
• Relating and Networking.
• Coping with Pressures and Setbacks.
• Delivering Results and Meeting Customer Expectations.
• Working with People.
• Planning and Organising

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Job description;

• Deliver on roll out packaging artwork in line with our 18 month & Christmas plans.
• Maintain brand consistency and Corporate identity in line with relevant marketing strategies by adhering to guidelines
• To be aware of the status of work in progress at all times to ensure deadlines are met
• To work closely/collaboratively within own team as well as Traffic, Client Services and the Client to ensure a smooth workflow and delivery of work while ensuring the creative brief is attained
• To effectively communicate with traffic, print production to ensure timeous delivery of brief from concept to in-store

Minimum requirements:

Qualifications and Experience:

• 3 year diploma in Graphic Design
• Essential: Min CC (Adobe Photoshop, Adobe Illustrator, InDesign, Adobe Acrobat)
• Essential: Min 3 - 5 years’ experience in packaging design
• Desirable: Experience in DTP and layout design

Skills, Abilities and Job Related Knowledge:

• Mac operating system, Adobe CS6, Finished Art and repro
• Strong Photoshop retouching ability advantageous
• Organisation and Communication Skills
• Multi-tasking ability
• Ability to work under pressure
• Ability to work quickly and accurately
• Working knowledge of print processes
• Meticulous accuracy
• Adhering to deadlines
• Managing own work value

 Essential Competencies:

• Applying Expertise and Technology
• Delivering Results and Meeting Customer Expectations
• Communicating Information
• Deadline driven
• Must be a team player who enjoys working with people with a keen willingness to take ownership of each project