Job Vacancies at Computacenter

Requirements:

• Complies management information through relevant business tools to provide accurate/up to date data
• Prioritize and co-ordinate own, and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
• Supports various administrative and organizational tasks.
• Able to communicate efficient to meet business requirements to avoid escalations.
• Management and control of different administrative processes.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Ability to work in a team and operate as a good team player.
• Close cooperation with internal and external departments Cross-country collaboration.
• Adhere to delivery of standard reporting packs

Knowledge, Skills & Experience:

• Good working Knowledge of Microsoft Applications
• Plans & organises own workload
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for processing of information
• Being proactive and be able to set priority list
• Good communication skills
• A high level of integrity
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations
• Matric or Equivalent Qualification
• Good working knowledge of MS Office & Windows 10
• 1 year in the Customer Service industry.

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Accountabilities:

• Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / making appointments with customers to meet SLA’s
• Prioritises own workload to ensure that deadlines and customer requirements are met.
• Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

Requirements

Day to Day Duties:

• Ensure Department meets SLA performance targets 
• Maintain & improve Customer satisfaction levels 
• Understand and adhere to policies and procedures 
• Demonstrates relevant Winning Together behaviors 
• Maintains cost control requirements 

Knowledge, Skills & Experience:

• Experience of relevant business systems e.g. SAP 
• Good working Knowledge of Microsoft Applications 
• Plans & organizes own workload 
• Proven experience of high standards of customer service 
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information 
• Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels 

Partner Co-ordination Specific responsibilities: 

• Managing tickets from start to finish 
• Gather information through relevant business and customer systems/tools to ensure that relevant data is recorded for reporting purposes  
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations  
• Prioritises own workload to ensure that deadlines and customer requirements are met 
• Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate 
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation 
• Ensure the workload is distributed and completed in line with any OLA’s & SLA’s  
• Ensure that any agreed appointments are followed in order and executed within given timeframes  
• Any failures or cancellations must be rebooked efficiently with minimal delay and impact 
• Liaise with both the end user & third parties as appropriate to ensure they are kept informed of call status 
• Ensure parts are ordered in a timely fashion 

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About the Role

You will already be working on ServiceNow, creating technical solutions to your customer’s business requirements: 

• Delivering high quality ServiceNow implementations based on business process requirements 
• Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications 
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations 
• According to experience: 
  • Provide technical design authority and mentor more junior members of the team 
  • Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables
  • Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice 
• Keep up to date with current and future market developments, technologies, product and strategies 
• Ensuring adherence to our coding and design standards, and providing technical hand-over documentation 
• Increasing application operating efficiency and adapting to new requirements, as necessary 
• Assisting with system testing and UAT 
• Escalate issues in line with company processes to ensure customer demands are met 
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer 
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements 
• Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment
• Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team 

What we require 

• Proven knowledge and experience in multiple areas of the ServiceNow platform, including: functionality, database structure, developer APIs, development tools and techniques 
• Over 5 years of experience in similar roles within the ServiceNow ecosystem 
• Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic) 
• Ability to provide technical leadership and support to Process Consultants 
• Software Development Lifecycle experience in Agile and Waterfall projects 
• Open and friendly personality, with ability to be customer facing  
• Self-managing and capable of working alone or as part of a team  
• Capable of working with customers and managing their expectations  
• Ability to input into technical solution designs and provide input into bid, project and technical documents 
• Active listening skills and probing techniques to understand the priorities and concerns of others 

What we Offer

• Competitive and growing salary 
• Remote working with strong team collaboration 
• Ongoing training and certifications 
• Computacenter corporate benefits and annual leave 
   

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The role:

Commercial planning & controlling of Inventory PnL results, balance sheet evaluation & depreciation for global spare parts and pool inventories, as well as identification, coordination and execution of optimization and development measures with the aim to enable economic growth in an increasingly international environment with efficient spare parts and pool inventories.

Your future Tasks and Accountabilities (% of time)

Planning (15%)

• Preparation of the monthly PnL forecast.
• Monitoring and commenting on the development of results between "Actuals", plan and forecast.
• Annual cost analyses of the installed base to verify costing factors, vs. actual costs.
• Support management with the determination and definition of area rate card, cross charging rates and charging models.

Controlling (25%)

• Monthly preparation of global stock KPIs and it’s communication.
• Analyse, prepare and evaluate PnL results for discussion with management.
• Identification and highlighting of commercial risks.
• Deriving commercial control and improvement measures in close cooperation with divisional management.
• Monthly monitoring of inventory and service cost vis-à-vis the spare part service providers.
• Support with controlling commercial performance of global spare part providers.
• Participate in monthly service reviews.
• Ensuring the resolution of issues identified in service reviews, corrections and clarifications with the involved areas & providers.

Month end closing (25%)

• Preparation and reconciliation of balance sheet valuations for stock as well as the relevant postings for the month end closing.
• Support and assistance with monthly and annual financial statements for Finance.

Projects and Deal Support (35%)

• Participation in larger projects and change initiatives, independent management of defined sub-projects.
• Support of system and tooling definitions for aspect of stock commercials.  
• Answering presales and make-or-buy inquiries in respect of most efficient spare parts inventory.

What we require:

Essential:

• Economic studies (bachelor's degree) or professional vocational experience of at least three years.
• Advanced knowledge of finance and accounting.
• Very good analytical and strong commercial skills to prepare and present financials.
• High level of self-motivation and independent work style.
• Ability to make decisions and implement them quickly and sustainably.
• High problem-solving competence and goal-oriented approach.
• Entrepreneurial and process-oriented thinking and acting.
• High reliability, resilience and flexibility.
• Good time management and self-organization, ability to work in a structured manner even under pressure.
• High degree of initiative and willingness to provide service.
• Absolute integrity and diligence.
• Confident communication with internal and external contacts at all levels.
• Extensive knowledge of SAP and MS-Office (especially Excel, Powerpoint).

Desirable:

• German language spoken and written.
• Basic experience in project management.
• Sound knowledge of maintenance or service business.
• Knowledge of data warehouse systems, databases and BI applications.
• Experience in designing decision papers and presentations at management level.

Critical success factors for this role:

• Preparing results for worldwide commercial stock performance.
• Possessing an excellent analytical understanding and ability to present complex facts in a structured way.
• Coordinating and driving commercial growth together with area management.
• Partnering with service contract key stakeholders in service management and delivery.
• Maintaining a solid working relationship with external service partner contacts.

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What you will do

• Supply Chain Management: Coordinate and manage the end-to-end supply chain processes, including procurement, inventory management, transportation, and distribution of company/Customer assets. Ensure the timely (On Time, In Full, No Errors) delivery of goods and materials required for SWAP and DAAS operations. Being an interphase between our customer account dedicated staff, the customers, and partner. Working closely with the company RC/Workshops to assist with the compliance on:
  • Returns – Taking actions to minimise the Quality Hold status
  • Returns – Field engineers are received within 10 working days
  • Returns – SWAP and Courier Partners
• SWAP Management: Develop and implement strategies for efficient supply and disposal management, ensuring compliance with environmental regulations. Monitor waste disposal processes and optimize recycling and reuse opportunities.
• Vendor Management: Identify and evaluate potential suppliers and service providers for customer requirements. Negotiate contracts, establish service level agreements, and manage vendor relationships to ensure timely and cost-effective services. Supporting the onboarding of new vendor programmes. Commercial negotiator, defining, engaging, and managing purchases in services & solutions.
• Documentation and Reporting: Maintain accurate records and documentation related to all activites. Prepare reports on inventory levels, waste management metrics, and disposal activities. Provide data-driven insights to support decision-making processes.
• Compliance and Regulatory Adherence: Stay updated with relevant laws, regulations, and industry standards related to logistics, disposal management, and changes to government customs. Ensure compliance with health, safety, and environmental regulations. Ensure adherence to applicable regulations and guidelines.
• Operational Efficiency: Identify opportunities to streamline logistics and operational processes, reduce costs, and improve overall efficiency. Implement best practices and continuous improvement initiatives to optimize operations.
• Cross-functional Collaboration: Collaborate with internal teams, including procurement, operations, finance, and legal, to ensure seamless coordination and alignment of SWAP activities. Liaise with external stakeholders, such as government agencies, suppliers, and disposal service providers. Working with an influencing and collaborative approach with our strategic Partner. Working with the customer to ensure the correct solution for the service need. Working in an influencing and collaborative approach with all strategic stakeholders and partners. Working closely with the cost team to ensure costings for tenders, responses are understood.
• Risk Management: Identify potential risks and develop contingency plans to mitigate disruptions in the supply chain process and service to the customer. Implement appropriate controls to ensure data security, asset protection, and regulatory compliance. Monthly/quarterly meetings with the strategic partners covering performance, opportunities and improvements.
• Training and Development: Conduct training programs and workshops to enhance the skills and knowledge of team members involved in logistics and operations. Stay updated with industry trends and technologies to leverage advancements for improved performance.

What you’ll need

• Strong knowledge of imports/exports/customs and related government requirements.
• Proven experience in running a successful Logistics department or transport / operations team.
• Experience in pro-actively dealing with issues, escalations and owns this through to completion.
• Proven track record in driving operational excellence and continuous improvement.
• High level of experience with IT service management tools and technologies.
• Flexibility will be crucial as support will be required OOH (Out-of-Hours).
• A thorough and technical knowledge on the various elements of Service Logistics.
• A buyer, strategic thinker who is good in negotiating, positioning, and delivering.
• A good track record of delivering exceptional levels of service.
• A self-starter and someone who can work on their own initiative.
• A good level of Technology, Systems Understanding with an element of Engineering background.
• Membership to a professional Logistics organisation.
• Multilingual in English and French is desirable.
• Fully qualified in relevant professional qualification.
• Project management certification (e.g. PMP) is advantageous.
• 2 years’ experience in Management role.

What We Offer

• Competitive salary and other employment benefits 
• Opportunity to work with a globally recognized technology partner. 
• Collaborative and inclusive work environment. 
• Continuous learning and development opportunities.