Junior Coordinator at Computacenter

Accountabilities:

• Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / making appointments with customers to meet SLA’s
• Prioritises own workload to ensure that deadlines and customer requirements are met.
• Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

Requirements

Day to Day Duties:

• Ensure Department meets SLA performance targets 
• Maintain & improve Customer satisfaction levels 
• Understand and adhere to policies and procedures 
• Demonstrates relevant Winning Together behaviors 
• Maintains cost control requirements 

Knowledge, Skills & Experience:

• Experience of relevant business systems e.g. SAP 
• Good working Knowledge of Microsoft Applications 
• Plans & organizes own workload 
• Proven experience of high standards of customer service 
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information 
• Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels 

Partner Co-ordination Specific responsibilities: 

• Managing tickets from start to finish 
• Gather information through relevant business and customer systems/tools to ensure that relevant data is recorded for reporting purposes  
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations  
• Prioritises own workload to ensure that deadlines and customer requirements are met 
• Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate 
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation 
• Ensure the workload is distributed and completed in line with any OLA’s & SLA’s  
• Ensure that any agreed appointments are followed in order and executed within given timeframes  
• Any failures or cancellations must be rebooked efficiently with minimal delay and impact 
• Liaise with both the end user & third parties as appropriate to ensure they are kept informed of call status 
• Ensure parts are ordered in a timely fashion