Job Vacancies at Core Group

Job Description

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.  You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

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Job Description

You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 

We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  

This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 138 hours per month.  

If you thrive on teamwork and great customer service. This position might just be for you.

Do you have a minimum of a Matric certificate?

• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

Job Description

You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 

We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  

This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 138 hours per month.  

If you thrive on teamwork and great customer service. This position might just be for you.

Do you have a minimum of a Matric certificate?

• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

You need to have:

• Completed Matric 
• Sales Experience/Customer Service Experience
• Passionate about our products and assisting customers

The right person for this role is someone with

• Customer Focus, developing great customer relationships and providing the best solutions according to customer needs
• Effective Communication, Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges

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Your Key Responsibilities:

• Lead and Inspire: Motivate and guide your teams to greatness, fostering a culture of excellence and collaboration.
• Efficient Back-of-House Operations: Ensure our behind-the-scenes operations run like a well-oiled machine, reducing risks to our business by upholding iStore policies, processes, and SOPs.
• Continuous Improvement: Innovate and optimize our systems and processes, keeping us at the cutting edge of the industry.

The Qualifications and Experience Requred:

• Completed Matric (Tertiary Qualification is a plus)
• 5+ years of team leadership in a complex, high-turnover environment
• 5 + Years Retail Operations Experience
• Matrix management skills to foster cooperation across business functions
• Thrive in a fast-paced environment, with a passion for rapid learning, adaptability, and strategic thinking
• Proven track record of delivering exceptional customer experiences
• Demonstrated ability to drive store targets and achieve outstanding results

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Experience the Thrill:

• Your days will be brimming with energy as you engage with customers, getting to know their needs and desires. Armed with the latest Apple knowledge, you'll present them with tailored solutions that leave them awestruck. Picture yourself guiding eager hands across sleek Apple devices, unleashing their potential with each tap and swipe. 

Empowered for Success:

• We're not just looking for someone to fill a role; we're searching for a passionate individual eager to grow with us. Fear not, for we will equip you with the knowledge and tools needed to conquer the Apple universe! Whether you're a seasoned sales pro or a tech enthusiast looking to take flight, we'll provide you with all the training and support to make your mark.

What you need to apply:

• Minimum of a Matric certificate, with a min of a diploma pass level
• Some sales experience, preferably in retail, or strong product knowledge would be advantageous.