Job Vacancies at DSV

Main Purpose of The Role:

• The Air Freight Manager is responsible for leading, developing, and growing the air freight product within DSV Air & Sea. This role ensures operational excellence, commercial growth, compliance, and customer satisfaction while aligning with DSV’s global strategy, values, and standard operating procedures.

Minimum Requirements:

• Minimum 5 years’ experience in Forwarding & Clearing
• Managerial experience (advantagous).
• Must have knowledge of import air processes and basic understanding of air export processes
• Person must be organized and be able to manage a portfolio of clients / team of individuals
• Self-Motivated and deadline driven
• Able to work under pressure
• Communicate effectively with local colleagues and clients
• Team player with positive attitude
• Process Driven
• P&L Management Experience advantageous

Qualifications: 

• Qualification in Logistics or Supply Chain Management an added advantage 

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
• Cargowise understanding and previous experience would be beneficial
• Strong Outlook understanding and competencies

Duties and Responsibilities:

Operational Management

• Oversee end-to-end air freight operations, ensuring on-time, cost-effective, and compliant service delivery.
• Ensure adherence to DSV global SOPs, local regulatory requirements, and airline policies.
• Monitor shipment execution, exception handling, and service recovery to maintain high service levels.
• Drive continuous improvement in processes, productivity, and operational efficiency.
• Ensure accurate and timely documentation, billing, and data integrity within CargoWise and related systems.

Commercial & Business Development

• Drive air freight gross profit growth aligned with branch and regional targets.
• Support the sales team with airfreight product expertise, pricing strategies, and customer solutions.
• Participate in key account management, customer meetings, tenders, and RFQs.
• Analyse trade lanes, capacity, and yield to optimise buying and selling rates.
• Strengthen airline relationships to secure space, competitive rates, and priority uplift.

Financial & Performance Management

• Manage air freight P&L performance, focusing on yield, cost control, and profitability.
• Prepare and manage budgets, forecasts, and KPIs for the air freight product.
• Monitor shipment margins, productivity metrics, and cost drivers, taking corrective action where required.
• Ensure compliance with DSV financial policies, including accruals and WIP management.

People Leadership & Development

• Lead, coach, and develop the air freight team to deliver high performance and engagement.
• Drive a culture of accountability, collaboration, and continuous learning.
• Ensure adequate staffing, training, and succession planning.
• Conduct performance reviews, goal setting, and skills development in line with DSV standards.

Compliance, Quality & Risk Management

• Ensure compliance with customs regulations, aviation security, IATA standards, and internal audits.
• Support QHSE initiatives and promote DSV’s safety-first culture.
• Manage operational and commercial risk, including claims, insurance, and liability matters.
• Ensure adherence to DSV’s Code of Conduct and corporate governance policies.

Customer Experience

• Act as an escalation point for key customers and service issues.
• Maintain strong relationships with strategic customers and stakeholders.
• Ensure consistent service quality aligned with DSV’s customer promise

Key Interfaces

• Sales & Key Account Management
• Ocean & Road Freight Management
• Airlines, Ground Handlers & Vendors
• Customs & Regulatory Authorities
• Finance & Shared Services
• Regional and Global Product Teams

Electives:

• Commercial experience
• Client-orientated and commercially focused.
• Strong with operational processes.
• Able to lead a team and adapt to change.
• Financially orientated.

go to method of application »

BASIC MINIMUM REQUIREMENTS FOR THIS ROLE

• Tertiary Qualifications
• Essential: Matric

Computer Literacy

• MS Word - Advanced
• MS Excel - Intermediate to Advanced
• PowerPoint - Advanced
• Outlook - Advanced

Additional Computer Skills

• Microsoft Dynamics CRM
• Power BI (Advantageous)
• Microsoft Teams
• Sales Pipeline Management Tools

Job Related Requirements

• Minimum 5 years' experience in Logistics Sales / Business Development
• Minimum 2 years' experience in a senior sales leadership or strategic account development role
• Proven track record of exceeding sales budgets and GP targets
• Strong understanding of Air Freight, Ocean Freight, Contract Logistics and Supply Chain Solutions
• Experience engaging with C-suite and senior decision-makers
• Strong commercial acumen and analytical ability
• Experience managing key strategic opportunities and complex sales cycles
• Minimum Requirement: Grade 12 / Matric

ADDED ADVANTAGES FOR THIS ROLE

Skills & Competencies

• Strong leadership and coaching ability
• Strategic sales planning capability
• Excellent negotiation skills
• Experience within multinational logistics organizations
• Ability to identify and penetrate targeted industry verticals
• Strong presentation and proposal-writing skills
• Ability to drive collaborative engagement across operational and commercial teams
• High degree of self-discipline and accountability
• Established network within the South African logistics market
• Strong CRM management and forecasting capability

JOB SPECIFICATION

Main Purpose of the Role

• To drive sustainable new business growth by identifying, developing and securing strategic opportunities within DSV's target verticals and ideal customer profile. The Business Development Manager is responsible for achieving revenue and gross profit growth targets while assisting in the development of regional sales strategies and mentoring sales team members.

Duties & Responsibilities

Business Development

• Develop and execute strategic business development plans aligned to branch and divisional objectives.
• Identify, qualify and secure new business opportunities across Air, Sea and Integrated Logistics solutions.
• Build and maintain a robust sales pipeline that delivers sustainable growth.
• Conduct market analysis to identify target sectors, competitors and emerging opportunities.
• Negotiate commercial agreements and strategic contracts.

Customer Management

• Develop relationships with key stakeholders and decision-makers.
• Drive customer retention and growth within strategic accounts.
• Conduct regular business reviews with customers.
• Ensure customer satisfaction and long-term partnership development.

Reporting & Governance

• Maintain accurate CRM records and opportunity forecasts.
• Submit monthly sales reports and pipeline reviews.
• Monitor achievement against budget, GP and revenue targets.
• Ensure compliance with DSV sales processes and CRM disciplines.

go to method of application »

Main Purpose of The Role:

• Responsible for implementing transportation solutions, whilst managing stakeholder (internal & external) expectations throughout the project implementation phase. The candidate will interact with and assist in the design, planning and execution of business-specific strategic projects.
• This role directly supports company objectives and contributes to identifying, analysing & developing value-adding and robust solutions for current & prospective customers (internal and external). Successful collaboration with operations teams, contractors & other internal and external stakeholders is critical.

Minimum Requirements:

• Strong Project Management experience: 5 years in a logistics / supply chain environment, including TMS / WMS implementation experience and full-lifecycle delivery (initiation, planning, execution, monitoring, control and close-out) against scope, schedule, budget and quality.
• Strong Process Engineering & Process Mapping: 5 years engineering, mapping and optimising end-to-end logistics and supply chain processes – including as-is / to-be process mapping (BPMN, MS Visio), value-stream mapping and process re-engineering to drive efficiency, standardisation and cost reduction.
• Strong Business Analysis: 5 years eliciting, analysing and documenting business and stakeholder requirements; performing gap, root-cause and feasibility analysis; and translating operational needs into structured, actionable requirements that bridge business and technical teams.
• Strong Functional Specification: 2 years authoring functional specifications and business requirement documents (FSD / BRD) for TMS / WMS and related solution implementations – including use cases, process flows, data and integration requirements, and acceptance criteria to guide build, configuration, testing and sign-off.
• Facilitation skills: 2 years effective experience in leading & influencing a diverse group through planning and / or problem-solving activities for effective outcomes.
• Financial: 1 year effective experience in developing budgets & managing actual versus budget, including CAPEX, OPEX and P&L’s.
• Ability to travel around Gauteng, South Africa & internationally.
• Excellent written & verbal communication skills.
• Strong interpersonal skills & able to work in a collaborative & team-based environment.
• Ability to employ effective problem-solving abilities.
• Strong analytical and organisational skills.
• Detail-oriented, high work rate & quality of work.

Electives:

• General business acumen and sound knowledge of procurement principles, engineering economics and fundamental accounting principles.
• Project Management accreditation such as PRINCE2 or PMP.
• Business Analysis accreditation such as CBAP / CCBA (IIBA) or BCS.
• Process / continuous-improvement accreditation such as Lean Six Sigma (Green / Black Belt) or BPMN certification.
• Applied negotiation skills.
• Applied risk management skills.
• Supply Chain Management accreditation such as CSCP, SCOR-P, etc.

Qualifications:

• Matric (Essential)
• B-Eng Degree in Industrial Engineering or other Relevant Engineering Degree (Essential)
• Project management accreditation (Essential)

Computer packages:

• Microsoft Visio (advanced)
• Microsoft Project (Advanced)
• Project Portfolio software (such as Clarity, PPO) Basic (Advantage)
• Excel (advanced)
• MS SQL (Advantage)
• PYTHON (Advantage)
• Power app suite (Advantage)

Duties and Responsibilities:

• Process Engineering & Mapping: Map current-state (“as-is”) operational and supply chain processes, design optimized future-state (“to-be”) processes, and drive process standardization, re-engineering and continuous improvement to remove waste and lower cost-to-serve; produce process maps, swim-lane flows and SOPs (BPMN / MS Visio).
• Business Analysis: Elicit, analyze and document business and stakeholder requirements; conduct gap, impact and feasibility analysis; and act as the bridge between operational stakeholders and solution / technical teams to ensure delivered solutions fit business need.
• Functional Specification: Translate business requirements into clear functional specifications, business requirement documents and solution designs (use cases, process flows, data and integration requirements, acceptance criteria) to guide configuration, development, testing and sign-off of TMS / WMS and related systems.
• Activity and resource planning: Make a feasible plan that achieves the goals and objectives of the project and aligns with the organization’s overall business strategy. Part of the plan is defining the project’s scope and determining available resources, estimating time and financial commitment, and how to monitor and report on progress.
• Assembling and leading the project team: Assign tasks and deadlines and utilize tools to collaborate. Schedule and facilitate regular meetings to obtain status updates and chart progress, reallocate resources to balance workloads, and evaluate the competencies and capabilities of team members. Organize and motivate team members; conduct group facilitations (such as workshops and Advanced Quality Planning).
• Time management: Define, schedule and accurately estimate task duration to develop and maintain a realistic schedule.
• Cost estimating and developing the budget: Develop the budget for proper funding and maintain actual spending versus approved budget.
• Quality and satisfaction: Deliver satisfying results to stakeholders and keep constant communication.
• Change management: Ensure change management is integrated into project management by planning change management at the same time as project planning and delivering it according to schedule.
• Risks and issues management: Apply sound risk management principles to all aspects of projects & engineering activities to ensure risk factors are avoided, mitigated and / or managed in the best interests of DSV, clients and staff – reducing the time and cost of project execution. Manage issues through proper DSV project governance and escalation protocols.
• Monitoring progress: Monitor and analyze both expenditure and team performance and efficiently take corrective measures.
• Reporting and documentation: Report on projects according to the defined structures and project management method.
• Stakeholder management: Develop and maintain sound stakeholder (incl. client) relationships based on competence, respect and trust.
• Contractual: Support contract development and / or negotiation with clients and suppliers.
• Procurement management: Support supplier selection and management aligned with sound ethical business practice and DSV policy.
• Travel: Reasonable local and international travel to use knowledge, skills and experience in support of relevant DSV business objectives.

Additional Job Information

• Be a loyal, trustworthy employee and partner to your project executive(s).
• Maintain good, respectful and positive work relationships with all counterparts, and be perceived as a respected and pleasant colleague to work with.
• Follow the guidelines, procedures, processes and structures for DSV.
• Know the documents that define DSV (whitepapers, strategy, culture) and work accordingly.
• Maintain disciplined work ethics and behavior.
• Ensure the work you produce (documents, presentations) looks professional and follows DSV guidelines.

go to method of application »

Main Purpose of the Role

• The successful candidate will be responsible for securing new business opportunities aligned with the organisation’s preferred client profile and achieving the GP targets set out in the sales contracts.

Job Related Requirements

• Grade 12
• Minimum of 5 year sales experience in freight forwarding, supply chain or logistics environment, with a good understanding of Air, Ocean and Road transportation, Forwarding and Customs Clearance. 
• Proven track record in new business sales
• Valid Driving Licence and Own Vehicle

Computer Skills

• Proficient in Excell, CoPilot Powerpoint , Word and Outlook
• Understanding of Microsoft Dynamics CRM system advantageous
• MS Word, Excel, PowerPoint & Outlook – Intermediate Level

Electives

Sales Capability and Commercial Drive

• Ability to build, manage and maintain a healthy sales pipeline.
• Strong hunter mentality, with a driven and ambitious approach to new business development.
• Solution-driven mindset with a strong ability to identify and resolve customer challenges.

Communication and Relationship Management

• Excellent communication skills, including the ability to engage confidently with senior management.
• Ability to conduct clear and professional presentations when required.
• Ability to build strong relationships with customers, operations teams and internal stakeholders.

Professionalism and Teamwork

• Well-groomed, professionally presented and able to represent the organisation appropriately.
• Able to work independently as well as collaboratively within a team environment.
• Accountable, reliable and able to take ownership of responsibilities and outcomes.

Planning and Administration

• Strong coordination, organisational and administrative skills.

Duties & Responsibilities

Sales Pipeline and Business Development

• Manage and develop a sustainable sales pipeline.
• Identify, onboard and implement new business opportunities effectively.

CRM, Planning and Activity Management

• Manage all opportunities, accounts and productivity within Dynamics, the prescribed CRM system.
• Maintain an effective diary to support consistent customer engagement and sales activity.

Customer Relationships and Consultative Selling

• Build strategic relationships at multiple levels within the client base.
• Apply a consultative selling approach to strengthen DSV’s supply chain position with customers.

Targets and Performance Management

• Achieve monthly and quarterly sales targets.
• Meet weekly and monthly call targets.

go to method of application »

Main Purpose of the Role 

• Own and coordinate the end-to-end management of clients’ ocean import & export shipments against estimated ready dates and required-on-site dates through effective communication with clients and service providers, on-time cargo collection and delivery, and accurate, clean invoicing.

Qualifications 

• Grade 12 / Matric is essential.
• A relevant tertiary qualification is advantageous.

Computer Literacy Level

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Additional Computer Skills 

• Microsoft 365 suite
• CargoWise One (CW1)
• TANGO

Job Related Requirements 

• At least 3 years’ experience in ocean freight.
• Comprehensive knowledge of the logistics industry.
• In-depth knowledge of Incoterms and customs requirements.
• Strong client communication skills.
• Knowledge of container and shipment planning and coordination.
• Organised and able to manage a desk, prepare reports and perform analysis.
• Self-motivated, deadline-driven, able to work under pressure, and a positive team player.
• Able to maintain effective relationships with clients and internal and external service providers.

Added Advantages for the Role 

• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Demonstrated ability to plan and prioritise workloads to meet deadlines.
• Practical problem-solving skills to manage budget and time pressures without compromising quality.
• Ability to work effectively in a multifunctional, matrix team structure.
• Experience and understanding of other shipping modes.
• Excellent communication, negotiation and networking skills.

Duties & Responsibilities 

• Ensure company performance objectives are achieved and follow all operational systems and procedures.
• Coordinate cargo collection & pick up and shipping with DSV origin & destination offices against client purchase orders, estimated ready dates and required-on-site dates.
• Monitor shipments throughout their lifecycle and provide clients with proactive, accurate status updates.
• Report collection and shipment delays promptly and escalate risks to management.
• Prepare accurate shipment documents to support timeous pickup and delivery and clean invoicing.
• Maintain effective relationships with clients, shipping lines, port authorities, transporters, container depots and other service providers.
• Communicate shipment status, issues and changes in line with client and customer procedures.
• Control costs and transit times, minimise waste, and resolve outstanding account queries.
• Ensure on-time billing and maintain accurate shipment status updates in CargoWise One under ZA Comments.
• Participate in daily morning meetings and escalate pending issues to management.
• Prepare estimates, arrange COD payments, and attend to client and shipment-related queries.
• Maintain daily feedback on relevant dashboards and reports, including BOE/unbilled, job profit, WIP, Webcost queries and milestone reports.

go to method of application »

Main Purpose of the Role:

• To provide an export airfreight service to our clients within the air export team, always keeping all customer up to date on the movement of their cargo. End to end managing of air export shipments.

Qualifications

• Matric
• Computer Literacy Level
• Intermediate
• Additional Computer Skills
• Cargo wise understanding and previous experience would be beneficial

Job Related Requirements

• Good understanding of the industry and related job requirements for freight forwarding specifically relating to air exports process.
• Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
• Liaising and pro-actively communicating with clients throughout the process.
• Ability to escalate where required to the relevant parties and maintaining a good working relationship with all various teams and departments.
• Minimum 7-year air exports experience in the industry
• Person must be organized and be able to manage a portfolio of clients
• Self-Motivated and deadline driven
• Able to work under pressure when required
• Communicate effectively with local colleagues and clients
• Team player with positive attitude
• Process Driven
• Ability to work late where required and weekend work is scheduled on a roster
• End to end managing of export shipments including invoicing charges within global KPI’s
• Ability to travel where required if required

Added Advantages for the Role

• Cargo wise understanding and previous experience would be beneficial
• Own reliable transport

Duties & Responsibilities

• Pro-actively communicating and resolving queries or delays for clients
• Managing clients KPIs / performance monthly and productivity of own desk
• Making special arrangements / involving the right level of individual to support on critical shipments.
• Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
• Resolving client and routine queries professionally and timorously
• Managing costs effectively and carefully.
• Doing all export invoicing and managing rates etc.
• Involvement with Implementation of new accounts that fall under your specifications area of work DSV internal
• Tracking shipments from collection to warehouse, delivery to carriers, departures, arrival and deliveries in destination countries where applicable.
• Overtime when applicable
• End to end managing of export shipments including invoicing charges
• Manage Negative WIPS/ open accruals / open negative accruals.
• Excellent administrative skills as admin work will be applicable
• Able to work without constant supervision
• Able to work under pressure
• Excel / Word intermediate knowledge
• Strong Outlook understanding and competency

go to method of application »

Tertiary Qualification(s)

• Logistics / Supply Chain / CPIM / CSCP
• Additional Computer Skills 
• Basic knowledge of SharePoint, and MS Visio will be advantageous.
• Basic knowledge of Warehouse Management Systems and ERPs (working knowledge of Red Prairie & SAP will be advantageous)
• Knowledge of Automotive production systems would be advantageous)

Job-related Requirements:

• C-Level Negotiation Skills
• High business acumen and problem-solving Skills.
• Strategic thinking
• Excellent sales skills (Lions or equivalent)
• AND
• 3 years logistics sales experience. Contract Logistics sales experience would be an advantage
• Demonstrated track record of sales success.

​​​​​​​ADDED ADVANTAGES FOR THIS ROLE:

• Understanding of Warehouse Management Systems, Automotive Production Systems, Lean,
• Co-ordinating and influencing diverse teams
• Experience in negotiating with clients at a director or C level.
• Experience working in the Automotive (Production / Aftermarket), Consumer Retail, Technology Verticals

MAIN PURPOSE OF THE ROLE 

• Identify and source profitable new business opportunities for DSV Contract Logistics and develop and initiate a sales approach that results in closing new business opportunities to exceed an individual target in support of the overall DSV Contract Logistics New Business target.
• Drive New business growth in chosen verticals nationally. 
• Manage the solutions design process to produce compelling, quality proposals. Act as the key liaison between DSV  and the Customer.
• Build a long term / multi year pipeline to exceed long term Growth targets

​​​​​​​DUTIES & RESPONSIBILITIES:

• Meet or exceed personal new business target with an acceptable profit and risk profile to contribute to the overall DSV Contract Logistics new business target.
• Manage the opportunity lifecycle to the opportunity closure.To develop compelling business value propositions for new business opportunities to meet growth targets  within the DSV Contract Logistics Business Unit.
• Articulate DSV’s value to clients by using industry and DSV knowledge to develop clear value statements of DSV products
• Identification of sources of quantified value for our clients. To align specific client objectives with the overall DSV Contract Logistics objectives to ensure sustainable growth
• Translation of client strategy and tactical objectives into supply chain requirements
• Linking of client strategy and supply chain requirements to DSVs offerings and services. To develop and maintain a well-managed pipeline of new business opportunities over a defined timeline to exceed continuous growth targets
• Develop and manage a pipeline of at least a total value of 10x annual target
• Ensure all opportunities are accurately and timeously recorded in MS Dynamics (CRM System) and that opportunities are progressed through the sales cycle.
• Collect all the data elements required to develop a detailed costed solution.
• To understand and align revenue targets with closing cycles of the business opportunities within the pipeline to ensure consistent growth and accurate forecasting
• To take ownership of the tender process to ensure successful sales.
• Tenders and RQFs completed on time according to client’s requirements
• Build and articulate the solutions design effectively
• Ensure DSV approval processes are followed, and standards met.
• Ensure QA of the final document (proof reading, all inserts, exec summary, etc.)
• To ensure the successful implementation of the solutions sold, ensuring the revenue is realized.
• Solutions/services implemented according to what has been sold
• Client expectations met or exceeded
• Ensure implementation process is followed
• Ensure client sign-off of milestones
• Ensure effective communication between the client and DSV during the implementation phase

go to method of application »

Tertiary Qualification(s)

• Logistics / Supply Chain / CPIM / CSCP (MBA advantage)
• Additional Computer Skills 
• Basic knowledge of SharePoint, and MS Visio will be advantageous.
• Basic knowledge of Warehouse Management Systems and ERPs (working knowledge of Red Prairie & SAP will be advantageous)
• Knowledge of Automotive production systems would be advantageous)
• MS Dynamics

Job-related Requirements

• Level Negotiation Skills
• High business acumen and problem-solving Skills.
• Strategic thinking
• Excellent sales skills (Lions or equivalent)
• AND
• 10 years successfully selling complex logistics solutions (warehouse fine pick & distribution) to multi-national customers

ADDED ADVANTAGES FOR THIS ROLE:

• Understanding of Warehouse Management Systems, Automotive Production Systems, Lean,
• Co-ordinating and influencing diverse teams
• Experience in negotiating with clients at a director or C level.
• Experience working in the Automotive (Production / Aftermarket) and / or Consumer Retail  or Technology sectors preferred

MAIN PURPOSE OF THE ROLE: 

• Identify and source profitable, large scale, new business opportunities for DSV Solutions and develop and initiate a sales approach that results in closing new business opportunities to meet or exceed an individual target in support of the overall DSV Solutions New Business target.
• Drive New business growth in nationally and within our chosen verticals
• Manage the solutions design process to produce high quality proposals, profitable solutions that minimize the risk exposure to DSV. Act as the key liaison between DSV Solutions and the Customer.
• Build a long term / multi year pipeline to support long term Growth targets
• This is a Hunter role!

DUTIES & RESPONSIBILITIES: 

• Exceed personal new business target within DSVs target verticals to contribute to the overall DSV Contract Logistics new business target.
• Manage the opportunity lifecycle to the opportunity closure.
• To develop compelling business value propositions for new business opportunities to meet growth targets within the DSV Contract Logistics Business Unit.
• Articulate DSV’s value to clients by using industry and DSV knowledge to develop clear value statements of DSV products
• Identification of sources of and calculation of quantified value creation for our client using the DSV offering
• To align specific client objectives with the overall DSV Contract Logistics objectives to ensure sustainable growth
• Translation of client strategy and tactical objectives into supply chain requirements
• Linking of client strategy and supply chain requirements to DSVs offerings and services
• To develop and maintain a multi-year, large scale, pipeline of new business opportunities over a defined timeline to ensure continuous growth
• Develop and manage a pipeline to grow the business in line with business expectations
• Ensure all opportunities are accurately and timeously recorded in MS Dynamics (CRM System) and that opportunities are progressed through the sales cycle.
• Collect all the data elements required to develop a detailed costed solution.
• To understand and align revenue targets with closing cycles of the business opportunities within the pipeline to ensure consistent growth and accurate forecasting
• To take ownership of the tender process to ensure successful sales.
• Tenders and RQFs completed on time according to client’s requirements
• Build and articulate the solutions design effectively
• Ensure DSV approval processes are followed, and standards met.
• Ensure QA of the final document (proof reading, all inserts, exec summary, etc.)
• To facilitate the successful implementation of the solutions sold, ensuring the revenue is realized.
• Solutions/services implemented according to what has been sold
• Client expectations met or exceeded
• Ensure implementation process is followed
• Ensure client sign-off of milestones
• Ensure effective communication between the client and DSV during the implementation phase.

go to method of application »

Main Purpose of the Role  

• To plan, execute and maintain vehicle qualification and transport lane risk assessments for healthcare distribution. The role ensures that transport solutions remain suitable for their intended use through risk-based validation, temperature monitoring, data analysis and controlled reporting.

Qualifications  

• Essential: Matric.
• Advantageous: A diploma or degree in Quality Assurance, Engineering, Logistics, Pharmaceutical Sciences or a related scientific field.
• Relevant validation, cold chain or quality management training is advantageous.
• Computer Literacy Level 
• Advanced Microsoft Word and Excel skills for technical reporting, data analysis and maintenance of validation registers.
• Proficient in Microsoft Outlook and PowerPoint.
• Additional Computer Skills  
• Ability to configure temperature data loggers, download results and use temperature monitoring software.
• Experience with electronic quality management systems, document control platforms and data trending tools is advantageous.

Job Related Requirements  

• Minimum three years’ relevant experience in validation or qualification within pharmaceutical, healthcare or other regulated environments.
• Practical experience compiling and executing validation protocols, risk assessments and technical reports.
• Working knowledge of Good Distribution Practice, Good Warehousing Practice and temperature-controlled distribution.
• Ability to interpret temperature data, investigate discrepancies and draw evidence-based conclusions.
• Strong technical writing, analytical, organisational and stakeholder coordination skills.
• Ability to manage concurrent studies and independently take ownership of assigned validation activities.
• Valid driver’s licence and willingness to travel to operational sites and support scheduled studies outside normal working hours when required.

Added Advantages for the Role  

• Experience in vehicle temperature mapping, transport qualification or transport lane risk assessments.
• GMP experience and exposure to broader equipment, facility or process validation.
• Experience supporting audits, deviation investigations, CAPAs and change control.
• Knowledge of calibration traceability and the suitability of temperature monitoring equipment.

Duties & Responsibilities  

• Plan and execute vehicle qualification, requalification and periodic reviews.
• Maintain the Vehicle Validation Master Plan and associated qualification schedules and registers.
• Prepare and maintain validation plans, risk assessments, applicable DQ/IQ/OQ/PQ protocols, traceability matrices and reports.
• Coordinate and execute local and export transport lane risk assessments, including seasonal monitoring activities.
• Define study requirements, logger placement, sampling strategies and acceptance criteria based on documented risks and intended operating conditions.
• Coordinate vehicle availability, study loads, logger deployment and data retrieval with Operations and relevant stakeholders.
• Verify that monitoring equipment is calibrated and suitable for the intended studies.
• Analyse temperature data, assess excursions and compile reports with clear conclusions and recommendations.
• Assess changes to vehicles, routes and distribution processes for validation impact.
• Investigate deviations and support CAPAs, effectiveness checks and audit responses.
• Maintain controlled records, SOPs and work instructions to support audit readiness and data integrity.
• Provide operational training and guidance on qualified transport conditions and monitoring requirements.
• Report progress, overdue activities and significant risks to the Validation and Accreditation Manager.
• Support other departmental validation activities as assigned.

go to method of application »

Qualifications

• Matric
• 4-year Logistics or Supply Chain Management degree, or 4-year equivalent diploma (BTECH) OR,
• 4-year Industrial Engineering, or 4-year equivalent diploma (BTECH) OR,
• Production Management degree or 4-year equivalent diploma (BTECH) OR,
• 5-10 years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below.
• Computer Literacy 
• WMS advanced experience will be an advantage

Job Related Requirements

• 5 years Tier 1 Automotive sequence experience
• 10+ years of Automotive production logistics experience
• Ability to drive strategies over multiple departments and business units.
• Proven track record of supporting multiple programmes in a production environment.
• People management skills including leadership, performance management, IR, people motivation and people development.
• Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environmentsuccessfully.
• Commercial & financial skills: Financial acumen and experience in adherence to budget, contract management and service level agreements.
• Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active.
• Business development experience: The ability to identify extensionbusiness and new business opportunities.
• Multi-functional role: The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment.
• The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.
• High level of emotional intelligence and maturity to manage multiple levels of stakeholders’ expectations within the client’s environment
• Initiative to act pro-actively in an ever-changing client environment Assertiveness, client’s changing needs/demands must be managed firmly and tactfully
• High degree of common sense to understand implications of actions as well as failure to act, and enough initiative to act pro-actively when required Extensive stock control, process adherence and warehousing skills & experience
• Warehousing and Inventory Management qualification
• QMS, SHE and Continual Improvement Processes and Risk Management skills and experience
• Project Management qualifications/capabilities
• Report writing skills
• Sales & Presentation skills
• Advanced Excel skills
• Procurement/Commercial skills

ADDED ADVANTAGES FOR THIS ROLE

• Negotiation skills & relationship management – client and / or supplier
• Sound knowledge of OEM operational process
• Operational experience and the ability to work independently.
• Knowledge of HSE compliance
• Knowledge of ERP/WMS/Systems Integration will be beneficial.
• 2+ years project management.
• Automotive OEM or Tier-1 manufacturing experience. 

MAIN PURPOSE OF THE ROLE 

• The Business Area Manager is responsible for the overall performance of the Tier 1 client’s account under Contract Logistics, in South Africa, aligning the company strategy across all operations, including inbound airfreight.
• This position is accountable for a world-class solution to Client, including contract adherence in terms of client relations, operational performance, commercial and financial performance, people management, development, continual improvement and innovation initiatives.
• The role needs to ensure that the DSV Contract Logistics strategies, goals and initiatives are cascaded down through the organization into the various areas of the operations, whilst ensuring compliance with the DSV standards, policies and procedures.
• The incumbent should take a leading role in developing services and solutions to complement DSV’s offering to the Automotive industry.

DUTIES & RESPONSIBILITIES e.g.  daily / weekly / monthly tasks

Client strategy:

• Develop strategic operating plans that reflect the long-term objectives and priorities established by Client as well as DSV.Manage all risks with regards to services provided by DSV to Client.
• Ensure adequate operational planning and financial control systems.

Client Operations:

• Full accountability and leadership on all aspects of the Client Site operations in Gauteng.Accountable for all initiatives being implemented across these operations, including potential new scope.
• Retain and grow business with Client Motor Company South Africa.

Client Relationships:

• Representing DSV in client interaction and issue resolution to ensure client satisfaction.Ensuring client’s needs and expectations are consistently met within scope of the SLA.
• Structured management reviews (both strategic and operational) to review performance and discuss strategic initiatives and business growth opportunities.

Commercial / Financial:

• Overall accountability for the Contract Logistics P&L, and achievement of profitability targets.Thorough understanding and application of contract and service level agreements to achieve account stability and profitability.
• Accountable for accurate billing and debt collection.
• Management of all commercial risk with the client, including claims resolution and negotiation.
• Identify and support initiatives to further improvement account profitability.

Operational Performance:

• Leading the operations teams to consistently achieve performance metric targets.Driving a continuous improvement and lean culture, to deliver on client requirements.
• Stakeholder management (Internal cross-silo and external).
• Pro-actively manage client satisfaction, including dissatisfaction process, client complaints, damages etc to determine root cause and corrective actions.

People Management:

• Build and maintain an effective management team.Ensure effective resourcing in all departments to deliver the expected services.
• Firm and consistent approach to ongoing performance measurement and management of team.
• Coaching and mentoring of team to achieve client objectives.
• IDP and succession plans in place for all critical roles.
• Drive training interventions to close skills gaps in operations.

Client Expectations:

• Accountable to develop and maintain open and constructive client communication channels.
• Ensure delivery against service level agreements.
• Lead and demonstrate DSV’s efforts to reach and exceed client expectations.

OTHER DUTIES & SUPERVISORY RESPONSIBILITIES

• Participate in tender responses and submissions on all major tenders.
• Provide leadership to the management team and staff.Delegate responsibility and authority.
• Train and develop employees.
• Effective communication.
• Motivate workforce toward desired goals.
• Performance evaluations.