Job Vacancies at Essity

About The Role

• There is a fixed term contract opportunity for a Customer Services Team Leader to join our team based in Pinetown, South Africa. In this role the incumbent will be responsible for leading the team and cross functional collaboration to ensure excellent service delivery to internal stakeholders and external customers. This role reports to the Customer Service and Logistics Manager.
• We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• Coaching, motivating and leading the team to deliver on operational requirements;
• Provide support to all internal stakeholders and external customers;
• Ensure compliance to business policies, sales terms and conditions and customer service procedures;
• Managing systems and tools used for order entry to ensure optimal functioning of order processing;
• Liaise with the warehouse, demand planning and supply planning on stock availability and exceptional demand;
• Report and maintain aged and blocked orders, work closely with the Accounts Receivable team;
• Responsible for operational and KPI reporting;
• Weekly orderbook updates to the sales and internal team;
• Liaise with Tenders and Pricing Administrator and regular meetings with the sales team;
• Master data management - coordinate creation of new accounts with global MDM and maintain local master data files on SAP B1;
• SAP B1 system maintenance and troubleshooting;
• Timeous communication of operational challenges to all stakeholders;
• Key contact for all customer complaints and escalations;
• Coordinate and execute onboarding program for new customers and sales team;
• Drive continuous improvement projects.

Who You Are

• Must have matric. Preferably with a post matric qualification in relevant field of Customer Services, Supply Chain or Business Administration;
• Minimum of 3 years’ leadership experience in Customer Services within Medical Device, and or Personnel Care FMCG industry;
• Proficient in Microsoft Office and advanced Excel, with numerical reasoning and analytical skills to extrapolate, analyze and present data for effective business decision making;
• SAP experience and exposure to Data Entry Tools - B1, BW and AP1 (or similar);
• E-commerce experience front and backend;
• Experience in order entry tools (EDI), online ordering portals operational activity and troubleshooting;
• Must be customer centric and be service delivery focused;
• Excellent communication skills (listening, written and verbal) and be fluent in English;
• Must be punctual, organized with excellent attention to detail with strong time management skills as the role is deadline driven.

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About The Role

• CRM Manager secures implementation of commercial systems, tools and practices to enhance customer experience and improves sales & marketing productivity for Essity’s Health & Medical business in dedicated region.
• We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do:

• Maximize the value of launched solutions and tools (e.g. CRM, My Sales Material, Click Dimensions, GoToWebinar).
• Support CRM utilization, engagement and value for sales & marketing functions (e.g. via training and communication) as key user for designated region/countries.
• Drive consistent way of working within CRM and related processes across designated region/countries.
• Collect, align & prioritize designated region/country needs & requirements.
• Secure alignment between regional/country needs and global roadmap.
• Co-develop CRM tools & related processes as part of a cross-functional global team
• Coordinate performance metrics, commercial reports, dashboards, and measurement programs to support development of commercial strategies and tactics for designated region/country teams.
• Contribute to the development of a data-driven performance mindset/way-of-working across Business Unit by maximizing leverage of commercial analytics.

Who You Are:

• You are able to work ‘high’ and ‘low’ and continuously re-prioritize. Able to bridge global and local perspectives.
• You are able to partner with, and influence stakeholders across the business. Team orientation is a must.
• You have commercial orientation: Utmost focus on how any solution delivers growth for the business, with a good understanding of our commercial/GTM model.
• You are highly organized, analytical, and structured: working methodologically and resourcefully with a high outcome orientation.
• You have strong knowledge of Commercial systems, Microsoft Dynamics 365