CRM Manager at Essity

About The Role

• CRM Manager secures implementation of commercial systems, tools and practices to enhance customer experience and improves sales & marketing productivity for Essity’s Health & Medical business in dedicated region.
• We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do:

• Maximize the value of launched solutions and tools (e.g. CRM, My Sales Material, Click Dimensions, GoToWebinar).
• Support CRM utilization, engagement and value for sales & marketing functions (e.g. via training and communication) as key user for designated region/countries.
• Drive consistent way of working within CRM and related processes across designated region/countries.
• Collect, align & prioritize designated region/country needs & requirements.
• Secure alignment between regional/country needs and global roadmap.
• Co-develop CRM tools & related processes as part of a cross-functional global team
• Coordinate performance metrics, commercial reports, dashboards, and measurement programs to support development of commercial strategies and tactics for designated region/country teams.
• Contribute to the development of a data-driven performance mindset/way-of-working across Business Unit by maximizing leverage of commercial analytics.

Who You Are:

• You are able to work ‘high’ and ‘low’ and continuously re-prioritize. Able to bridge global and local perspectives.
• You are able to partner with, and influence stakeholders across the business. Team orientation is a must.
• You have commercial orientation: Utmost focus on how any solution delivers growth for the business, with a good understanding of our commercial/GTM model.
• You are highly organized, analytical, and structured: working methodologically and resourcefully with a high outcome orientation.
• You have strong knowledge of Commercial systems, Microsoft Dynamics 365