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The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council.
Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the...
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Job Purpose:
- To lead, manage and motivate the sales team to reach individual and campus appointment, application and registration targets.
- Responsible for initiating and managing relationships with prospective students through every stage of the recruitment process (Leads, Appointments, Applications and Registrations) and report on individual sales activities per set targets.
- To achieve application targets and implement campus sales and marketing initiatives and plans aimed at attracting students to apply for full-time and part-time undergraduate and postgraduate qualifications.
Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Meet individual targets for new student registrations.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
- The ability to deliver a compelling presentation at schools is crucial.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Excellent time management skills to handle multiple tasks and work under pressure.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred).
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.
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Duties and Responsibilities:
Lecturing
- Lecture on programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
- Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.
Lecturer Development and Support
- Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.
Student Development & Support
- Championing/leading and managing academic development and support for a specific programme and its students.
- Tracking student success and implementing support interventions where required.
Research & Scholarship
- The incumbant is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s Varsity College achieving its annual research output targets
Competencies Required:
- Superior communication (written and verbal) and organisational skills skills
- Demonstrated ability to manage work and self proactively
- Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice
- Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance
- Passion for Customer Service
- Experience in the use of technology to enhance learning is an added advantage
Minimum Qualification Requirements:
- Postgraduate qualification in Education (Honours or PGCE) specialising in Maths or English
- Master’s in Education specialising in Maths or English is advantageous
Minimum Work Experience Requirements:
- Minimum of 5 years Teaching and Learning experience (preferably in teaching environment)
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Duties and Responsibilities:
Lecturing
- Lecture on programmes (must lecture on an IIE qualification) across various modes of delivery where relevant
- Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery
Lecturer Development and Support
- Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations
Student Development & Support
- Championing/leading and managing academic development and support for a specific programme and its students
- Tracking student success and implementing support interventions where required
Research & Scholarship
- The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s MSA achieving its annual research output targets
Competencies Required:
- Superior communication (written and verbal) and organisational skills
- Demonstrated ability to manage work and self proactively
- Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice
- Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance
Passion for Customer Service
- Experience in the use of technology to enhance learning is an added advantage
Minimum Education Requirements:
- Bachelors and Honours in Financial Management/Accounting/Finance.
- Preference will be given to candidates with a Masters or near completion.
Minimum Work Experience Requirements:
- Minimum of 5 years Teaching and Learning experience (preferably in teaching environment)
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Duties and Responsibilities:
Student Registration and Academic Progression Counselling
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out- etc.) to ensure that student is advised correctly.
- Supports the Senior Customer Relations Officer, Campus Deputy Head and/ or Head: Academic Operations in co-ordinating the Retention Project on campus.
Active Student Engagement and Support
- Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.
- Manage the dissemination of policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
- Facilitates follow-up Programme information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations Department.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.
Student Query Resolution
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
- Captures details of all student contact made by the Customer Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.
Cross Departmental Query Resolution
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.
Team Support, General & System Administration
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
Competencies required:
- Advanced Interpersonal and communication skills
- Computer proficiency
- Planning & time management skills
- Results driven and able to handle pressure
- Professionalism
- Empathy
- Customer service driven/focused
- Advanced administrative and organisational skills
Minimum Qualification Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.
go to method of application »
Duties and Responsibilities:
Student Registration and Academic Progression Counselling
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out- etc.) to ensure that student is advised correctly.
- Supports the Senior Customer Relations Officer, Campus Deputy Head and/ or Head: Academic Operations in co-ordinating the Retention Project on campus.
Active Student Engagement and Support
- Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.
- Manage the dissemination of policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
- Facilitates follow-up Programme information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations Department.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.
Student Query Resolution
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
- Captures details of all student contact made by the Customer Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.
Cross Departmental Query Resolution
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.
Team Support, General & System Administration
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
Competencies required:
- Advanced Interpersonal and communication skills
- Computer proficiency
- Planning & time management skills
- Results driven and able to handle pressure
- Professionalism
- Empathy
- Customer service driven/focused
- Advanced administrative and organisational skills
Minimum Qualification Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.
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Job Purpose:
- Lecturer and academic delivery to ensure students are guided and supported in their learning to achieve module outcomes.
Minimum Qualification Requirements:
Ideal:
- BIS Hons or Masters in Multimedia
- BA Hons or Masters in Digital Design or Digital Arts
Alternatively:
- BA Hons or Masters in a cognate field with knowledge and experience of designing for Augmented and Virtual reality
Minimum Work Experience Requirements:
- Minimum of 3 years industry experience in digital design or game design, including using game engines to create Simulations, Augmented reality and virtual reality.
Key Performance Areas:
- Preparation and lecturing as per the Module Guide
- Teaching curriculum outcomes as per contract hours and stipulated per pre agreed timetable
- Briefing students for assignments and providing feedback
- Marking assessments and providing feedback
- Presenting class marks and feedback to the Programme Managers and discuss appropriate interventions for improved student success
- Actively engaging with current trends in teaching an learning strategies within The IIE VEGA environment.
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The IIE Varsity College, Westville Campus is seeking to expand its database of Part-Time Lecturers in the School of Engineering: IIE Bachelor of Engineering in Civil Engineering - BEng Civil for the following modules:
- Earth Sciences 1B (ESCI5112)
- Engineering Mathematics 1A/1B/2A (EMTH5111/EMTH5112/EMTH6211)
- Engineering Mechanics 1B/2A (EMEC5112/EMEC6211)
- Civil Engineering Design 1A/1B/2A/2B (CIED5111/CIED5112/CIED6211/CIED6212)
- Society and Practice 1A/1B/2A/2B (SAPR5111/SAPR5112/SAPR6211/SAPR6212)
- Engineering Physics 1A (EPHY5111)
- Engineering Chemistry 1A (ECHE5111)
- Engineering Materials 2A (EMAT6211)
- Geotechnical Engineering 2B (GEOT6212)
- Rural and Urban Infrastructure 2B (RUIN6212)
- Structural Engineering 2B (STRU6212)
- Water Engineering 2B (WAEN6212)
Key Performance Areas:
- Preparation, conducting of lectures, tutorials, workshops, and seminars;
- Providing study guidance, learning support, consultation and mentoring of students;
- Initiation and development of module materials, including on-line and web-based materials;
- Marking and grading of student assessments;
- Module coordination and quality assurance;
- A range of administrative functions connected to the discipline and modules being taught;
- Involvement in relevant committees, workshops, task groups and other activities;
- Other duties commensurate to the position as required.
Other Job Requirements:
- Demonstrated capability to lecture, conduct tutorials and seminars at tertiary level in an effective manner in the core courses stipulated at the highest academic level;
- Expertise in e-learning programs such as Blackboard and Moodle;
- Up-to-date knowledge of curriculum areas being taught at the highest academic level;
- Demonstrated capacity to design, set and evaluate assessments at the appropriate level for the courses stipulated;
- High level of communication skills in verbal, written and electronic modes; and
- Proven high-level administrative abilities.
Minimum Education Requirements:
- Master's degree in the specified discipline/s.
- Professional registration with the Engineering Council of South Africa (ECSA) is highly advantageous.
Minimum Experience Requirements:
- At least 3 years lecturing experience in a similar higher education role at a tertiary institution.
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Duties and Responsibilities:
- Perform maintenance and light repairs.
- Set up venues as per instruction from Facilities Co-ordinator when needed.
- Paint and/or repair gaps or crevices (on walls, sidewalks etc.)
- Undertake light installation or carpeting.
- Look after and take accountability of tools and equipment in storerooms.
- Repair equipment or appliances where possible.
- Undertake minor plumbing or electrical work
- Assist contractors while on site with major electrical, plumbing work.
- Undertake duties as assigned or emergency tasks where needed or instructed by Facilities Co-ordinator.
- Identify and report the need for any repairs to line manager.
- Oversee subcontracted services on the campus under the direction of the Facilities Coordinator
- Perform regular inspections on the campus to identify items and areas requiring attention
- Responsible on occasion for the opening and closing of the campus.
- Responsible for sourcing quotes for campus, under direction of the Facilities Coordinator
- Will be based at the Nelson Mandela Bay campus.
- Any ad hoc duties as directed by the Facilities Co-ordinator.
Competencies required:
- Well-presented and good communication skills
- Well-organized
- Must have problem-solving skills
- Attention to detail
Minimum Qualification Requirements:
- Matric or equivalent
- Basic computer skills
- Basic math skills
Minimum Experience Requirements:
- Proven experience as handyman.
- Experience with hardware tools and electrical equipment.
- Basic understanding of electrical and plumbing.
Method of Application
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