Jobs at TFG (The Foschini Group)

Job Description

• The Instructional Designer II is responsible for designing and developing more complex learning materials, including online courses and training modules. They collaborate with business SMEs to identify course objectives and content and apply advanced instructional design theories. Additionally, they maintain project plans and documentation, and provide internal QA.

Responsibilities

• Design and develop more complex learning materials.
• Collaborate with business SMEs to identify course objectives.
• Apply advanced instructional design theories and methods.
• Maintain project plans and documentation.
• Provide internal QA and peer review.
• Present learning solutions to key stakeholders.
• Stay updated with trends in learning and development.
• Conduct comprehensive learning needs analysis

Qualifications

• Qualification in Human Resource Management, Instructional Design, Educational Technology, ODETDP, or a related field
• 3 years relevant experience
• Project management and change management experience or exposure
• Curriculum planning and design skills; Ability to create high-quality digital, facilitated, and blended learning frameworks and storyboards

Skills: 

• Data Collection & Analysis
• Human resources systems & tools
• Planning & Organizing
• Verbal Communication
• Translate complex concepts into simplex and meaningful comprehensible learning solutions
• Exceptional application Adult Learning Principal
• In depth understanding design principles like ADDIE, 5Di, SAM etc
• Ability to use authoring tools: like Articulate rise, InDesign, Vyond etc
• Exceptional Project Management skills

Behaviours: 

• Business Insight 
• Communicates Effectively 
• Ensures Accountability 
• Instils trust 
• Manages Complexity 
• Optimizes Work Processes 
• Plans and Aligns
• Tech Savvy 

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Job Description
Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) 

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Good verbal/ written communication skills
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation & Selling

Behaviors:

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes
• Decision Making - Analyses complex situations to ensure effective and timely choices
• Driving & Perservering
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising - Uses a structured approach to effectively manage tasks
• Relating & Networking

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Job Description
Responsibilities:  

• The ability to support the store management team to provide outstanding leadership to the store team. 
• Ensures the team executes operational excellence through a customer centric mindset. 
• Generating high levels of motivation and commitment within the store. 
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Provide input and manage merchandise and visual principles. 
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc). 

Qualification: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills: 

• High flexibility and ability to adapt to different customers and situations. 
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers. 
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently. 
• The ability to take initiative. 
• A high level of attention to detail 

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Job Description
Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) 

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Good verbal/ written communication skills
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation & Selling

Behaviors:

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes
• Decision Making - Analyses complex situations to ensure effective and timely choices
• Driving & Perservering
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising - Uses a structured approach to effectively manage tasks
• Relating & Networking

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Job Description

• The Regional Technical Product Trainer is responsible for delivering training programs and supporting the development of training materials. They work closely with senior trainers and subject matter experts to ensure effective training delivery.

Responsibilities

• Deliver training sessions to employees.
• Assist in the development of training materials.
• Provide feedback to participants and management.
• Maintain training records and reports.
• Support the setup and maintenance of training environments.
• Evaluate the effectiveness of training programs.
• Assist in the coordination of training schedules.
• Stay updated with the latest training techniques and tools.

Qualifications

• Bachelor's degree in human resources, Education, Business, or a related field
• 1-2 years of experience in training delivery or a related role
• Basic knowledge of adult learning principles

Skills: 

• Analyse Alternatives & Recommend Solutions
• Learning Solutions Development
• Organization Design & Development
• Project Management
• Review & Reporting
• Planning & Organizing

Behaviours:

• Business Insight 
• Communicates Effectively 
• Ensures Accountability 
• Instils trust 
• Manages Complexity 
• Optimizes Work Processes 
• Plans and Aligns
• Tech Savvy 

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Responsibilities

• Sales maximization 
• Providing excellent customer service at all times 
• Basic administration 
• Following company policies and procedures 
• Assuring that showroom looks presentable at all times 
• Be involved in stock control and management. 
• Assisting shoppers to find the goods and products they are looking for. 
• Being responsible for processing cash and card payments. 
• Stocking shelves with merchandise. 
• Answering queries from customers. 
• Reporting discrepancies and problems to the supervisor. 
• Giving advice and guidance on product selection to customers. 
• Balancing cash registers with receipts. 
• Dealing with customer refunds. 
• Keeping the store tidy and clean, this includes hovering and mopping. 
• Responsible dealing with customer complaints. 
• Working within established guidelines, particularly with brands. 
• Attaching price tags to merchandise on the shop floor. 
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards 
• Receiving and storing the delivery of large amounts of stock 
• Keeping up to date with special promotions and putting up displays. 

Qualifications

• Matric 
• Sales qualification advantageous 
• 2 – 3 years’ retail sales experience 
• Furniture/ Bedding sales experience preferred 
• Computer literate 

Skills: 

• Must have a systematic work approach 
• Must have excellent customer communication skills 
• Must have good telephone etiquette 
• Attention to detail 
• Time management 
• Internal motivation 
• Must be able to handle conflict 
• Must be able to work under pressure 
• Friendly, motivated and calm 
• Friendly and engaging personality 
• Comfortable working with members of the public. 
• Should have a confident manner 
• Must be helpful and polite 
• Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock 
• You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc. 
• Able to work as part of a sales team 
• Knowledge of inventory techniques 
• Should be of a smart appearance and articulate 
   

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Responsibilities

• Take direct responsibility for the profitability of the store by ensuring the set targets are met. 
• Ensure staff are taught correct sales procedure and have a good knowledge of the product. 
• Maintain a high level of customer service. 
• Assist customers and provide information. 
• Ensure complaints from customers are resolved quickly. 
• Inform staff of new lines and any changes to the prices 
• Manage staff rosters. 
• Coordinate and conduct stock takes. 
• Keep and analyze records of sales figures and financial transactions, inclusive of filing. 
• Implement and oversee security procedures. 
• Manage staff when necessary. 

Qualifications

• Matric 
• 3 - 5 years’ experience in Furniture Retail environment, 2 of which must be in a Managerial/Supervisory role 
• Must have successfully proven sales track record no less than 6months 
• Industrial Relations experience 
• Planning, organizational and time management ability 
• Good knowledge of Sales Techniques 
• Computer literate 

Skills: 

• Good communication skills 
• Good knowledge of Sales Techniques 
• Good Leadership skills 
• An excellent leader and business manager 
• High flexibility and ability to adapt to different customers and situations. 
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers. 
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 
• Figure and admin orientated 
• Management Experience 
• Organised and thorough 
• An excellent leader and business manager 
• Profit and turnover driven 
• Able to manage risk within the store 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 
• Excellent MS Office Skills 
• Excellent verbal and written skills 
• Excellent people’s skills 

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Job Description
Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Experience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
   

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Job Description
Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

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Job Description
Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

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Job Description

• You will have the opportunity to form part of a dynamic & fast-paced creative team who are passionate about innovation and all things Branding & Marketing. We are searching for that customer-centric someone who is an absolute go-getter & wants to make a difference. A mid-level designer who is able to conceptualise innovative new ideas to inspire our customers with the brand CI & values in mind.
• This role ensures brand consistency and collaborates with internal and external stakeholders. The role plays a key role in maintaining creative standards and aligning visual content with strategic objectives.

Responsibilities

• Design eye-catching marketing materials including digital & print ads, social media graphics, emailers & banners, newsletters, & adhoc promotional materials based on internal briefs.
• Conceptualising, designing and executing in-store signage such as store windows and product graphics for ATL & BTL elements 
• Learning and assisting with studio photography
• Designing of seasonal catalogues to showcase products effectively.
• Supporting the marketing team by providing assistance during photoshoots and events as needed.
• Compilation of activation media 
• Social media content (Facebook, Instagram, YouTube & Tik Tok)
• Basic Animation (gifs, Video creation + Editing)
• Practical knowledge of Studio Photography (lighting, composition & basic photography)
• Packaging, Labels, Ad Hoc creative elements
• Conceptualisation and production of fresh ideas for online /digital material and print to be shot in the in-house studio 
• Executing against briefs
• Ensuring all work aligns with brand positioning & guidelines
• Weekly Competitive Retail Research: Digital & In Store
• Image Retouching

Qualifications

• Minimum - Diploma in Graphic Design or Visual Communication. 
• Preferred: Bachelor’s degree in Graphic Design, Visual Communication, or related field. 
• Experience: Mid-level designer with a minimum of 2-5 years of experience in graphic design,
• Additional: Advanced proficiency in Adobe Creative Suite and digital design tools. 
• Strong understanding of branding, layout, typography, and composition. Experience in managing photo shoots and creative production. 
• Adobe Certified Expert (ACE) preferred. 
• Strong presentation and stakeholder engagement skills.

Skills: 

• After Effects and Adobe Premier Pro (advantageous) 
• Microsoft Office efficient
• Understanding of digital and print principles i.e. Repro & Layout
• Strong conceptual skills
• Graphic design skill for print and web
• Attention to detail (critical)
• Photographic skills advantageous
• Skills or knowledge in photography and Videography advantageous
• Copywriting skill advantageous
• Proactive, Driven and self-motivated
• Positive disposition with a willingness to learn and improve
• Able to take creative direction & constructive feedback 
• Organised, deadline-driven & has good time management skills
• Ability to work under pressure on multiple tasks
• Forward thinking and able to take initiative
• Ability to work independently and within a team

Behaviours: 

• Trustworthy & reliable
• Passionate about fashion, sneakers & culture
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth
• Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Nimble learning - quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives

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Job Description

• The Head of Operations and Customer Experience in the Ladies Stack comprises a critical strategic executive role across Foschini, The Fix and TFG Beauty.. This critical role reports directly into the MD for the Stack with full accountability to each Head of Brand and direct engagement with the Fix, Foschini and Beauty executive functions. 
• This leader is accountable for 5 direct senior sales manager reports and responsible for over 6000 field and store employees. The role interfaces with key stakeholders across The Retail Operations Hub, Property Estates, Group Store Design, interfacing across 3 unique brands within the dynamic and competitive ladies’ marketplace. A key function of this role is to build and lead the 3–5-year operational strategy aligned to brand strategies through annual business plans, budgeting, performance reviews and delivery on other key metrics

Responsibilities
Customer Experience Excellence

• Deliver exceptional, on-brand and frictionless customer experiences as a core commercial lever.
• Connect CX metrics to financial outcomes, including VOC, NPS, conversion, repeat purchase rate and retention.

Omni-Channel Selling & Revenue Growth

• Accountable for total sales performance across physical stores.
• Drive seamless omni-channel integration including click & collect, endless aisle and fulfilment from store.

Store Productivity & Retail Excellence

• Address underperforming stores through data-led interventions.
• Optimise store labour efficiency and staffing using Workforce Management (WFM) data and analytics.
• Drive in-store visual merchandising excellence and improved sales per square metre.
• Partner with the Retail Operations Hub to drive cost optimisation, OPEX controls and risk mitigation.

People, Culture & Leadership

• Translate strategy into simple, executable behaviours aligned to the TFG purpose, vision and values.
• Build and lead high performance sales-driven operations teams with a strong service mindset.
• Upskill teams for omni-selling and embed new ways of working through sustained behavioural change.
• Provide strategic change leadership by shaping direction, aligning leaders and teams, and embedding sustained adoption of change.
• Build and maintain a culture of care and growth for all operation teams

Location Strategy & Capex Returns

• Develop and deliver a clear stack roadmap for place.
• Identify location gaps versus competitors, optimise store formats and align expansion with shifting customer demand.
• Ensure effective and measurable returns on capital expenditure.

Data-Driven Decision Making & Digital Transformation

• Leverage data and analytics for informed decision making and “test and learn” execution.
• Drive digital transformation in stores, including AI-enabled personalisation.
• Ensure strong adoption of digital tools across store and field teams.

Qualifications

• A relevant bachelor’s degree in business, Commerce, Retail Management, Operations Management or a related field
• Minimum of 8–10 years’ senior leadership experience in large‑scale retail or fashion operations
• Extensive experience in change leadership  
• Proven accountability for multi billion rand turnover with direct impact on sales, margin and customer experience 
• Experience leading large, geographically dispersed teams in multi-brand environments 
• Strong background in omni-channel retail, store operations and productivity optimisation 
• Demonstrated capability in operational strategy, budgeting, and performance management 
• Experience driving customer experience, digital transformation, and capex-led location strategy

Skills 

• Change Leadership 
• Extensive Agility
• Multi‑Brand Operational Leadership
• Strong Commercial & Financial Acumen
• Omni‑Channel Retail Expertise
• Retail Operations & Store Productivity Excellence
• Customer Experience as a Commercial Lever
• Senior People Leadership & Culture Building
• Strategic Execution & Change Leadership
• Data‑Driven Decision Making & Digital Enablement
• Location Strategy & Capex Management
• Executive Influence & Stakeholder Management
• Resilience & Risk Management

Behaviours 

• Being Resilient - rebounding from setbacks and adversity when facing difficult situations.
• Building Effective Teams - forms, develops and leads a group of individuals toward the achievement of a common team objective
• Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Situational Adaptability - effectively adjusts their behaviour, approach, and decision-making based on the situation
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

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Job Description

• The WFM Analyst takes on a more advanced role in managing store staff scheduling needs and requirements. They lead the administration of WFM systems, provide advanced support and maintenance, and ensure compliance with WFM standards. Additionally, they analyze data to identify trends and provide actionable insights for continuous improvement.

Responsibilities

• Lead the administration of WFM systems and ensure optimal staff scheduling.
• Provide advanced support and maintenance for WFM systems, including incident logging and product support calls.
• Manage background jobs for stores' automated processes and check system parameters.
• Generate and analyze weekly reports on unpaid grace impact on employees' pay, OT1.5, OT2, and OT2TAFW impact.
• Track and report budget vs. cost vs. actuals on a monthly basis.
• Monitor MTD reporting for timesheets and schedule adherence.
• Conduct overall monthly and YTD reporting, monitoring, and tracking of WFM compliance.
• Identify trends and provide actionable insights for continuous improvement.

Qualifications

• Minimum Matric / Grade 12 
• A tertiary qualification in Math, Statistics, Commerce, or Information Technology (BSc, BCom, or equivalent) would be advantageous.
• Minimum 3 years of experience in a similar Workforce Management role.
• Proficiency in WFM tools (scheduling, forecasting, and real-time management).
• Advanced MS Office skills, particularly in database analysis and problem-solving.
• Experience with systems such as Aspect (Alvaria), Genesis, Dayforce, Kronos, or Total IX

Skills: 

• Review and Reporting 
• Managing Change 
• Business Case Contribution 
• Business Process Modeling (BPM) 
• Enterprise Readiness Assessment 
• Perform Gap Analysis 
• Human resources systems and tools 
• Presentation Creation 
• Spreadsheet Expertise 
• Employee Relations 
• Learning Solutions Development 

Behaviours: 

• Applies market and business insights in order to drive organisational objectives 
• Effectively works with others to achieve shared goals 
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation 
• Understands and navigates dynamics created by processes, systems, and people 
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment 
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

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Job Description

• Do you have a passion for transforming living spaces, from stylish kitchenware to cozy bedroom essentials, and want to join a leading retailer?
• We’re seeking high-energy, confident individuals who can bring our brand to life by delivering a warm, welcoming, and exceptional customer experience. If you have a natural selling instinct, a keen sense of style, and a passion for making every customer feel valued, this is the role for you!

Responsibilities:  

• Be the Face of Our Brand: As a team member, you’ll be more than just a salesperson -you’ll be an ambassador for our brand. You’ll create a welcoming environment where every customer feels like a valued guest.
• Sales with Purpose: We offer a diverse range of stylish products that you’ll be proud to sell. Your ability to match customers with the perfect items will not only drive sales but also help them create beautiful spaces they’ll love.
• Maximize Sales: Track your performance and seize opportunities to exceed targets and drive new sales.
• Maintain store stock: Ensure the store is always well-stocked and beautifully presented to delight customers.

Requirements:

• A Matric certificate.
• Previous sales experience in a retail environment.
• Experience in the Hospitality Industry is an advantage.
• Deliver top-tier service, navigate through customer challenges, whilst driving sales.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong attention to detail and organizational skills.
• The ability to take initiative.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to a dynamic and fast-paced retail environment.

Competencies and behaviours for success: 

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes.
• Decision Making - Analyses complex situations to ensure effective and timely choices.
• Driving & Persevering.
• Leading Others - Inspires and guides others to achieve collective goals.
• Meeting Customer Expectations - Consistently delivers exceptional customer service.
• Planning & Organising - Uses a structured approach to effectively manage tasks.
• Relating & Networking

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Job Description
Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) 

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Good verbal/ written communication skills
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation & Selling

Behaviours:

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes
• Decision Making - Analyses complex situations to ensure effective and timely choices
• Driving & Perservering
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising - Uses a structured approach to effectively manage tasks
• Relating & Networking

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Job Description

• The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends.

Responsibilities

• Manage store staff scheduling needs and requirements.
• Provide support and query management related to WFM. Maintain systems support and incident logging. 
• Conduct WFM model testing and user acceptance testing. 
• Ensure optimal and efficient staff schedules. analyse and solve database-related problems. 
• Support WFM-related projects and initiatives.
• Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly. 
• Timesheets – real time reporting, UAR and Schedule Adherence.
• Schedules – inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst 
• Feedback – provide feedback to WFM Analyst based on findings 
• Systems Support and maintenance – Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
• Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis.
• WFM’s first response team in real time and monitoring stores clocks

Qualifications

• Minimum Matric/ Grade 12 
• Qualification in Math, BSC, BCom Stats or IT advantageous  
• Minimum of 2 years in a similar role.
• Experience in WFM (scheduling, forecasting & real-time); MS Office proficiency (Database analysis and problem-solving)
• Knowledge of Aspect (Alvaria), Genesis, Dayforce, Kronos, Total IX.

Skills: 

• Review and Reporting 
• Managing Change 
• Business Case Contribution 
• Business Process Modeling (BPM) 
• Enterprise Readiness Assessment 
• Perform Gap Analysis 
• Human resources systems and tools 
• Presentation Creation 
• Spreadsheet Expertise 
• Employee Relations 
• Learning Solutions Development 

Behaviours: 

• Applies market and business insights in order to drive organisational objectives 
• Effectively works with others to achieve shared goals 
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation 
• Understands and navigates dynamics created by processes, systems, and people 
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment 
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

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Job Description

• The Area Manager III is responsible for defining business plans and strategic initiatives to improve store performance. They analyse KPIs, execute commercial policies, and manage staffing levels. They also focus on customer experience, staff development, and fostering cultural alignment. Additionally, they lead strategic initiatives to enhance store performance and customer satisfaction.

Responsibilities

• Driving turnover  
• Controlling expenses  
• Controlling stock losses  
• Managing, developing and motivating staff  
• Training and recruiting staff  
• Managing merchandise  
• Focusing on customer service  
• Managing in-store administration and security checks  

Qualifications

• A business or retail related degree will be advantageous.  
• Minimum 2 years' Area Manager experience
• Entrepreneurial flair (business acumen and turnover driven)  
• Valid driver's license  
• Willing to reside in Witbank, Secunda or Middleburg area

Skills:  

• Organised and thorough  
• Contract Preparation  
• Legislative Framework Alignment  
• Account Management  
• Strategic Sales Planning  
• Profit and turnover driven  
• Able to manage risk within the store  
• Customer Value Management

Behaviours:  

• Builds Effective Teams - Forms, develops and leads a group of individuals toward the achievement of a common team objective
• Communicates Effectively - Conveys information and communicates ideas in a clear, concise and impactful manner
• Drives Results - Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
• Ensures Accountability - Takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - Interprets and simplifies complex and contradictory information when resolving organisational problems
• Optimizes Work Processes - Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Plans and Aligns - Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Resourcefulness - Effectively and creatively uses available resources to overcome challenges, solve problems, and achieve desired outcomes
   

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Job Description
Key Responsibilities: 

• To provide efficient first-time service completion of administration delivery while providing an all-round superior service delivery experience, and adhering to SLA’s and quality standards 
• Process all relevant administration across HR functions including requirements like: 
• Employee Relations administrative support 
• Talent Acquisition, Capability, Development Leadership, Performance and Transformation administrative support. 
• General admin support across HR functions e.g. OD, Employee Engagement, Well-being, Reward and Benefits. 
• Validation and compliance checks of HR Connect Workflows 

Qualifications and Experience: 

• Have a relevant HR qualification – Degree or National Diploma 
• A keen interest in pursuing a career in HR  

Skills:  

• Have excellent administration skills in dealing with volumes of data in a fast-paced environment 
• Have strong Microsoft Office skills including proficiency on Excel 
• Attention to detail and ability to multi-task 
• Have excellent interpersonal and communication skills 
• Enjoy dealing with people and have a strong customer service orientation 
• Be a committed team player 

Behaviours:  

• Adhering to Principles & Values - Shows a commitment to ethical conduct, integrity and a strong sense of responsibility  
• Adhering to Standards - Ensures quality and compliance in the delivery of their work 
• Continual Improvement - Actively seeks opportunities to continually improve processes  
• Driving & Perservering  
• Entrepreneurial thinking 
• Planning & Organising - Uses a structured approach to effectively manage tasks  
• Presenting & Communication - Articulates ideas clearly to different audiences