Real Time Analyst (12 Months Contract) at TFG (The Foschini Group)

Job Description

• The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends.

Responsibilities

• Manage store staff scheduling needs and requirements.
• Provide support and query management related to WFM. Maintain systems support and incident logging. 
• Conduct WFM model testing and user acceptance testing. 
• Ensure optimal and efficient staff schedules. analyse and solve database-related problems. 
• Support WFM-related projects and initiatives.
• Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly. 
• Timesheets – real time reporting, UAR and Schedule Adherence.
• Schedules – inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst 
• Feedback – provide feedback to WFM Analyst based on findings 
• Systems Support and maintenance – Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
• Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis.
• WFM’s first response team in real time and monitoring stores clocks

Qualifications

• Minimum Matric/ Grade 12 
• Qualification in Math, BSC, BCom Stats or IT advantageous  
• Minimum of 2 years in a similar role.
• Experience in WFM (scheduling, forecasting & real-time); MS Office proficiency (Database analysis and problem-solving)
• Knowledge of Aspect (Alvaria), Genesis, Dayforce, Kronos, Total IX.

Skills: 

• Review and Reporting 
• Managing Change 
• Business Case Contribution 
• Business Process Modeling (BPM) 
• Enterprise Readiness Assessment 
• Perform Gap Analysis 
• Human resources systems and tools 
• Presentation Creation 
• Spreadsheet Expertise 
• Employee Relations 
• Learning Solutions Development 

Behaviours: 

• Applies market and business insights in order to drive organisational objectives 
• Effectively works with others to achieve shared goals 
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation 
• Understands and navigates dynamics created by processes, systems, and people 
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment 
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results