Sales Consultant - Mojo Beds - Lakeside Mall at TFG (The Foschini Group)

Responsibilities

• Sales maximization 
• Providing excellent customer service at all times 
• Basic administration 
• Following company policies and procedures 
• Assuring that showroom looks presentable at all times 
• Be involved in stock control and management. 
• Assisting shoppers to find the goods and products they are looking for. 
• Being responsible for processing cash and card payments. 
• Stocking shelves with merchandise. 
• Answering queries from customers. 
• Reporting discrepancies and problems to the supervisor. 
• Giving advice and guidance on product selection to customers. 
• Balancing cash registers with receipts. 
• Dealing with customer refunds. 
• Keeping the store tidy and clean, this includes hovering and mopping. 
• Responsible dealing with customer complaints. 
• Working within established guidelines, particularly with brands. 
• Attaching price tags to merchandise on the shop floor. 
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards 
• Receiving and storing the delivery of large amounts of stock 
• Keeping up to date with special promotions and putting up displays. 

Qualifications

• Matric 
• Sales qualification advantageous 
• 2 – 3 years’ retail sales experience 
• Furniture/ Bedding sales experience preferred 
• Computer literate 

Skills: 

• Must have a systematic work approach 
• Must have excellent customer communication skills 
• Must have good telephone etiquette 
• Attention to detail 
• Time management 
• Internal motivation 
• Must be able to handle conflict 
• Must be able to work under pressure 
• Friendly, motivated and calm 
• Friendly and engaging personality 
• Comfortable working with members of the public. 
• Should have a confident manner 
• Must be helpful and polite 
• Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock 
• You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc. 
• Able to work as part of a sales team 
• Knowledge of inventory techniques 
• Should be of a smart appearance and articulate