Job Vacancies at Impact

What You'll Do:

• Benchmark development: Identify and define key performance metrics, creating benchmarking frameworks to evaluate performance across the partnership ecosystem.
• Data-driven insights: Leverage large datasets to uncover business insights that influence strategic decision-making and product innovation
• Performance monitoring: Build and manage dashboards and reports to track key performance metrics. Establish automated monitoring systems for continuous assessment of business outcomes.
• Collaboration:  Collaborate with Product, Marketing, Finance, and Engineering teams to deliver insights that drive better product development and enhance marketing effectiveness.
• Advanced analytics: Utilize statistical methods, predictive analytics, and machine learning models to forecast trends, optimize performance, and uncover improvement opportunities.
• Reporting and communication: Translate complex data into clear, actionable insights for both technical and non-technical stakeholders, ensuring key findings inform decision-making.
• Process improvements: Continuously evaluate and optimize data collection, analysis, and reporting processes to ensure accurate and relevant Benchmarking and Insights.
• Research and Innovation: Stay informed on the latest advancements in data science and machine learning, proactively exploring new techniques and technologies to enhance analytics capabilities.

What You Have:

• Educational Background: Bachelor's in Computer Science, Data Science, Statistics, or a related field.

Technical Expertise:

• Proficiency in Python, SQL, and data visualization tools (e.g., Tableau, Power BI, Looker).
• Experience working with large datasets and building dashboards to generate  insights and reports.
• Familiarity with cloud-based platforms (e.g., AWS, GCP, Azure) and exposure to Big Data technologies (e.g., BigQuery, Databricks, Spark, Snowflake, Redshift) is a plus.
• Analytical Skills: Strong problem-solving abilities in modeling and analyzing large datasets to extract meaningful insights and inform decisions.
• Communication:  Strong written and verbal communication skills, with the ability to simplify and present complex data concepts to non-technical stakeholders effectively.
• Team Player: Ability to collaborate effectively within cross-functional teams.
• Adaptability: A proactive learner who is adaptable to new skills, technologies, and evolving business needs.
• Excited to thrive in a dynamic, fast-paced environment and contribute to impactful projects.

Nice to have:

•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

go to method of application »

What you will be doing:

• Code HTML/deploy emails.
• Keeping our emails in our user’s inboxes.
• Managing email delivery reports and alerts, including bounce logs.
• Troubleshooting and collaborating to find solutions to deliverability issues as they arise.
• Develop and code the list segmentation for all direct and interactive marketing campaigns.
• A/B test to continually optimize and hone communications and establish best practices. What worked in the past may not be the best in the future — attention to detail, observation, and discovery will be key in this role. 
• Ensure marketing messages are conveyed clearly and delivered properly to prospects.
• Continually track email performance; conduct monthly, quarterly, and annual analysis (looking for insights, traffic, sources, etc); Identify top-performing emails and analyze why they perform well. 
• Ensure marketing messages are conveyed clearly and delivered properly to prospects.
• Send out monthly email summary reports detailing insights and action items. 
• Manage and monitor synced email data. 

Does this sound like you?

• 2-4+ years proven work experience as an email deliverability specialist in a B2B environment. 
• Verifiable experience with Google Suite (docs, sheets, slides, data studio) Confluence, Slack, and WordPress.
• HTML, SQL, email coding. 
• Proficiency in marketing automation technology.
• Deep understanding of Anti-Spam best practices and legislation.
• Outstanding written English skills.
• API experience is a plus.
• Proactive, professional, and detail-oriented.
• Time management and organizational expert.
• Bachelor's degree in Marketing, or relevant field.

Nice to have:

•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

go to method of application »

What you will be doing:

• Partner with Data Enablement to establish and maintain two-way data hooks for ipost, marketo, sendgrid, intellum, and our internal data sources. 
• Partner with Data Enablement to create and maintain a unified outbound email reporting dataset across all ESPs. Ideally, the unified view would include Salesforce, Hubspot, and Outreach communication. 
• Establish unified preference center, ensure subscription preferences are collected & applied correctly across all ESPs.
• Build and maintain event-based triggered emails.
• QA and troubleshoot customer communications to ensure they are responsive, device-friendly, trackable, and functional
• Build advanced scripting for dynamic content capabilities.
• Consult/Execute advanced CSS, HTML development.
• Manage marketing email tech processes and platforms (provisioning, utilization, upgrades, troubleshooting).
• Merge and simplify our Email tech stack under fewer ESPs and SAAS solutions.
• Partner across Data Enablement, Engineering, Product, Data Science to define requirements, and architect and implement new email capabilities.
• Partner with Product & Engineering team to ensure seamless transactional email customer experience.

Does this sound like you?

• Salesforce and or Marketo experience
• Verifiable experience with Google Suite (docs, sheets, slides, data studio) Confluence, Slack, and WordPress.
• JSON, CSS, HTML, PHP, SQL, email coding. 
• Proficiency in marketing automation technology.
• Deep understanding of Anti-Spam best practices and legislation.
• Outstanding written English skills.
• API experience is a plus.
• Proactive, professional, and detail-oriented.
• Time management and organizational expert.
• Bachelor's degree in Marketing, or relevant field.

Nice to have:

•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

go to method of application »

What You'll Do:

• Developing backend services on the cloud that power our UIs
• Assisting on our Frontend developers changes to our UI
• Create powerful APIs for partners and advertisers
• Participating in the full product lifecycle, including ideation, prioritization, coding & testing.
• Learning new technology and teaching your peers everything you know.

What You Have:

• Hard working, passionate & dedicated.
• Knowledge of Spring Framework
• Experience with REST APIs -   nice to have 
• 2+ years  experience using Java and MySQL
• Love working in the backend or the frontend
• Experience building on cloud platforms, GCP, Azure, or AWS
• Tertiary qualification in Information Technology, Computer Science or similar
• Creative, enthusiastic and fun, with attention to detail.
• A fast learner who loves solving problems.
• A great communicator who enjoys working with other smart people

go to method of application »

What You'll Do:

• Manage incoming support requests on our ticketing platforms to ensure issues are followed up on
• Provide technical assistance internally(other departments) and externally(clients)
• Triage issues and escalate to various team
• Act as a technical resource to on-boarding team
• Perform assigned daily tasks to monitor tracking
• Help test and replicate issues to shorten time to
• Acquire deep product knowledge and understanding about all Impact products and
• Enrich our client knowledge base with relevant technical information
• Troubleshooting all advanced tech services issues - both internally and externally
• Triage incoming technical issues and work with CS and clients to find solutions real-time.
• Manage, plan, design and implementing advanced technical integrations
• Oversee and mentor Technical Services
• Provides support to Principal engineers with technology partnerships and POC and advanced integrations
• Be the point of escalation to the local teams on urgent matters
• Manage various internal projects; training, ensuring support readiness for new feature releases,
• Work on miscellaneous engineering projects
• Specific activities will include interfacing with clients (business and technology) and answering questions on the integration process and technology, best practices and performance expectations. This person is an expert at Impact technology and will be tasked to deliver custom engineering and advanced technical support to customers that buy those services, or as determined by the Impact leadership team.
• This position will also work with the technology and customer success teams to identify and analyze data errors to help ensure stability and reliability of the Impact
• Resolve tickets in the incoming tech services queue
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication.
• Lead technical integration of new clients as delegated
• Acquire as much product knowledge as possible
• Provide assistance in technical services internally and externally
• Create Dev Jira tickets that address technical issues related to our
• Identify and spec out tools/reports that assist the tech troubleshooting process
• Assist in the creation of technical related help content / documentation that is made available to client base
• Serve as a go to person in regards with technical product knowledge for the Client Success team
• Provide technical support as needed in the sales

What You Have:

• Passion for solving customer issues in a fast paced environment
• Adaptability
• Cooperation
• Service oriented
• Flexibility
• Initiative
• Critical Thinking
• Ability to learn new technologies quickly
• Problem solving
• Ability to work independently
• Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline or equivalent experience 
• 5+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing
• Experience with an internet marketing or business development team and/or lead marketing company preferred.
• Ability to perform log analysis, including writing SQL
• Experience in Web application and tool development is
• Experience of at least one scripting / programming language (Python, PHP) is preferred. 

go to method of application »

What You'll Do:

• Collaborate with a distributed team to fulfill the departments quarterly objectives
• Develop code both independently and while pair programming
• Write and maintain design, user and test documentation
• Become familiar with technologies used on the squad
• Perform triage functionality through verification and fixing of bugs
• Build customer and non customer facing code
• Support software testing and quality assurance processes to ensure high-quality deliverables
• Create SQL for Tech Updates and ensure this is ready for review
• Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable
• Review business needs, requirements, technical specifications
• Respond to alerts, review error messages, and fix bugs in a timely manner
• Mentor and give guidance to less senior staff to grow careers
• Perform code reviews
• Approve pull requests
• Perform Point releases
• Maintain build- and stage stability
• Research and prototype new technologies
• Influence system wide architecture
• Evolve architecture 
• Regularly review peer contributions and take part in constructive retrospectives to increase efficiency
• Actively contribute to and maintain technical documentation
• Follow technology trends and incorporate new promising technology as required to keep with the times
• Ability to assess, debug and resolve technical issues
• Contribute to creative solutions that help make the development process more efficient
• Elevated ownership of application stability

What You Have:

• Initiative
• Adaptability
• Being a team player
• Personal Development
• Completed B.S. In Computer Science or related field or equivalent professional experience
• Opensource contributions are beneficial
• 8+ years experience: Java 8 +, SQL, Unix shell commands, version control, JDBC, OR Tools (Hibernate, JPA), Spring MVC, HTTP/Rest protocols, build tools (Gradle/Maven), CI (Jenkins/Bamboo/etc), JVM &Garbage collection, NOSQL & Data lakes, Cloud Computing, Load balancing
• Experience working with Java, Spring and related Technologies
• 8+ years Software Development
• Agile / Iterative processes. Kanban / Scrum
• Knowledge of Relational Databases, Table design, SQL
• TDD experience
• Continuous intergration / Delivery methods, tooling, integrations
• Experience working with Large Scale processing
• Exposure and experience in any Google Cloud technology highly desired
• Experience in monitoring, alerting and production support
• Good understanding of JVM and Garbage Collection
• Knowledge of Digital Marketing is a big plus
• Exposure to front end technologies
• Experience Mentoring / Training teams
• Experience in taking ownership off larger pieces of work
• Proven track record of influencing architecture and inter-disciplinary dependencies 
• Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

go to method of application »

What You'll Do:

• Assist the team in developing custom client SaaS solutions, including the review and approval of technical plans
• Lead and grow a team of technical engineers by recruiting, mentoring and coaching
• Retain and develop talent through goal setting, career planning and development
• Conduct regular 1:1s and CFRs to ensure team high satisfaction and well-being
• Participate in tracking team KPIs and ACRs
• Quickly become proficient on impact.com's partnership automation platform and related technologies
• Build, review, improve and be responsible for the roll out of departmental tools and processes
• Act as an escalation point for internal and external requests
• Participate and lead departmental and cross functional projects and initiatives

What You Have:

• 5+ years of hands-on experience leading the design and development of client solutions on SaaS platforms
• 3+ years of team lead and/or team management experience
• 7-10 years of relevant industry/domain experience
• Bachelor’s degree in Computer Science, Engineering, Math, Science or Commerce discipline
• Excellent communication skills, both oral and written, including client-facing skills

go to method of application »

What you'll do:

• Speccing of new features
• Delivering on roadmap
• Coordination with UX/Dev/QA
• Validation of features with clients/stakeholders
• Collaborative creation with the full squad of a squad vision and communication of that vision throughout the organization
• Identification of strategic moves to achieve that vision and to add value to the company overall from the context of their squad
• Coming up with key metrics for success of their squad and making available to product leadership

Does this sound like you?

• Ability to think strategically
• Strong background in e-commerce, product inventory software, product listing marketing, Web scraping
• Results-driven
• Solid interpersonal skills and emotional intelligence
• Passion for user experience
• Able to boil complex domains into practical and effective solutions
• 5 years of product management experience
• Ability to manage up and drive a vision to the rest of product and company overall
• Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline 
• 3+ years’ experience in SaaS product/ software development with technical products/focus areas, product management, and/or program management
• Advanced knowledge of digital advertising technologies (preferred)
• Proficiency in SQL is a nice to have