Job Vacancies at Indwe Risk Services

Job description

MINIMUM REQUIREMENTS

EDUCATION

• Matric
• Full NQF 4 qualification (Fais short-term Commercial & Specialist)
• 3 year diploma / degree in business management, communication or marketing will be an advantage
• Other specialist risk and insurance qualifications (NQF 5 or 6)

EXPERIENCE

• Minimum 5 years’ short-term insurance experience, preferably in an intermediary environment
• Minimum of 5 years’ experience as a Marine Specialist
• Proven ability to source and develop new business
• Must have a comprehensive understanding of the local & overseas Marine Insurance Market

COMPETENCIES

SKILLS

• Business Acumen (understand the economic environment & identify viable financial opportunities)
• Brokering skills
• Computer Literacy
• Effective Communication Skills
• High level Negotiation Skills
• Effective Presentation Skills
• Analytical Ability
• Networking
• Decision making
• Problem Solving
• Strategic Analysis skills
• Time management
• Selling –proven high level sales skills
• Ability to manage own work and outputs
• Leadership ability
• Research (Strategic Understanding of the direction in which the industry is moving)

KNOWLEDGE

• Insurance and brokerage industry and environment
• Legal requirements of the insurance industry
• Marketing and sales principles
• Short term insurance products and services
• Technical Insurance knowledge (i.e. advanced insurance and underwriting principles)
• Risk Management Knowledge – (high level understanding of enterprise wide risk management)
• General Business Management Skills
• Understanding of financial statements, ratios and key indicators
• Specific knowledge of local and international Marine insurance markets

PERSONAL ATTRIBUTES

• Assertiveness
• Interpersonal effectiveness: High level of Emotional Intelligence
• Service excellence
• Ability to effectively adapt to change
• Attention to detail
• Self motivated
• Enthusiastic
• Result oriented / Deadline orientated
• Sales Oriented
• Professionalism
• Ability to work under pressure
• Work according to set policies and procedures
• Target driven
• Creative and innovative
• Strategic thinking: ability to develop a growth strategy and implement it

Key Performance Outputs

• Talent Management
• Identify shortages in talent in specific positions and develop a medium term plan to counter this.
• Develop a plan to strengthen the weaknesses (where possible) and to build on the strengths (where possible) of team members
• Ensure the recruitment strategy and processes align with the need to recruit high quality recruits ensuring the right person in the right job.
• Ensure non-performers are actively performance managed.
• Learning and Growth
• Ensure a culture of constant development and improvement is cultivated in the team
• Ensure the learning and development programs are aligned with our strategic intent in the Marine team.
• Ensure all personnel receive training in the fundamental principles of insurance and risk
• Ensure all personal receive at least intermediate level broker oriented training on the main products they are responsible for servicing and selling.
• Ensure all sales and service personnel receive at least intermediate negotiation skills, presentation skills and interpersonal skills.
• Systems /Processes
• Ensure the Marine Team has a quality, efficient and economical system in place which allows us to deliver a high quality of service
• Ensure the system is flexible enough to allow for a short product development time frame.
• Ensure the system delivers accurate information
• Ensure the system errors and downtimes are kept within the agreed framework and timeframes.
• Ensure the system is able to deliver improved productivity through system refinement and development once the initial settling in process (migration) is complete.
• Growth
• Ensure the key requirements for revenue growth are in place: systems, administrative processes, capable claims service in the Marine team, competitive products.
• Research potential new markets and products
• Identify and analyse an organisation's strengths and weaknesses, and respond to opportunities and threats in the environment
• Set goals for market share and growth
• Develop and implement appropriate strategies by selecting, segmenting and targeting markets
• New Business
• Ensure all sales staff have updated sales training, access to competitive products and have developed new business pipelines in the designated market segments
• Source, design and develop new products / value added products to support product strategy of Indwe Risk Services
• Develop a sales management capability in the team
• Ensure that there are suitable distribution channels (coordination and training of the sales teams) for products and value added products
• Ongoing monitoring of product performance.
• Retention
• Ensure that a uniform business retention strategy, incorporating FAIS Compliance, is developed and maintained in the marine Team.
• Ensure that the claims service is delivered to the required standard at all times.
• Ensure that we the servicing teams have received retention training.
• Growth on Existing Indwe Business
• Implement a strategy to achieve growth within the existing Indwe client base through application of agreed key result areas
• Ensure a uniform application of the FAIS General Code of Conduct and in particular the Risk Needs Analysis on Business and Individual lines.
• Develop specific strategies for growth on identified Growth Products per line of business e.g. Cargo, Freight Forwarder’s Liability, etc.

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Job description

MINIMUM REQUIREMENTS

EDUCATION

• Matric
• Level 4 FETC Short-term Insurance Qualification
• Higher Certificate in Insurance
• Post matric qualification is an advantage (BComm Risk/Accounting, BBA)
• RE qualification

EXPERIENCE

• Commercial Underwriter
• Minimum 7 years short term insurance with 7 of the 10 years in a commercial account servicing service, claims and underwriting capacity
• Experience in customer and Internal staff liaison; building and maintaining relationships
• Experience working in a Brokerage is preferred

SKILLS

• Computer Literacy
• Planning & organising
• Decision making
• Time management
• Negotiation
• Problem solving
• Communication skills
• Report Writing
• Presentation
• Accuracy

KNOWLEDGE

• Insurance knowledge tat least an intermediate level
• Ability tnegotiate and place a medium tlarge commercial account
• Legal requirements of the insurance industry
• Claims knowledge

PERSONAL ATTRIBUTES

• Customer service orientation
• Attention to detail
• Deadline oriented
• Flexibility
• Self starter
• Ability twork as part of a team
• Enthusiastic
• Committed
• Can work independently
• Ability thandle pressure
• Brand ambassadorship

Key Performance Outputs

• QUOTATIONS
• Manage and assisting Broker Administrators with
• Obtain full details regarding client risk required tquote
• Request quotes from insurers
• Quotes must be submitted to independent brokers within SLA time-frames
• TECHNICAL BROKING & ADMINISTRATION
• Manage and assist Broker Administrators with
• Obtain quotes and negotiate with selected markets
• Upon acceptance of quote, ensure receipt of signed proposal instruction and debit order forms (where applicable)
• Send closing instruction tinsurer tprovide cover for clients of independent brokers
• Send the Confirmation of cover form tthe independent broker
• Load policy information ontthe system and create client file.
• Issue invoices on policies (new polices, cash clients etc)
• Ensure that independent brokers receive policy documents and wording.
• Ensure adherence tunderwriting guidelines.
• Ensure receipt of premium payments and allocation tcorrect account
• Update register in terms of instructions received and actioned (underwriting & claims)
• Endorsements on existing client files and mailing tindependent brokers
• Auditing/reporting of premium list for unpaid premiums
• Compile and submit reports timeously tcommercial underwriter/product owner as per set standard
• Ensure data integrity on all systems
• Attend tgeneral correspondence and e-mails tindependent brokers according tcompany standards
• Ensure tall declaration and other policy adjustments when required.
• Manage all day tday i-Assist activities
• Attend tall client queries (revision/ renewals, rate negotiations with insurers, amendments, cancellations, unpaid premiums)
• Attend taudit lists regarding information captured intthe system
• Minimise cancellations through regular and pro-active dealings with clients
• Assist clients with claims related problems and report all deviations tmanagement
• Service Clients in accordance with the Indwe Minimum Commercial Service Standards
• CLIENT SERVICE ADMINISTRATION
• Adhere to FAIS requirements and set company procedures
• Ensure that policies and endorsements are loaded ontthe system
• Ensure that claims are registered and follow-up until claim is finalized.
• Maintain renewal lists and ensure that renewal schedules are sent tclients
• Responsible for proactive underwriting
• Business administration - new, amendments, additions, renewals
• Ensure all communication with the client is in accordance with FAIS minimum standards
• General correspondence and e-mails tclients according tcompany standards
• Compile and submit reports on time tline manager as per set standard
• Accurate and Prompt Partner registration and ensure that payments are made
• PERFORM CREDIT CONTROL
• Advise relevant parties of unpaid items
• Ensure compliance with section 20 Buss (extension of credit)