Job Vacancies at iOCO

The Role

• Are you a seasoned Regional Sales Manager looking for your next challenge? We're looking for a talented and motivated Regional Sales Manager to join our growing team in Cape Town.
• As the Regional Sales Manager, you'll play a critical role in sales and account management in a defined territory.

Skills and Experience

What you’ll do:

• Client Meetings and engagement
• Customer Relationship Management updates
• Updating Regional Plan
• Managing budget vs actual
• Presentations
• Prepare formal quotations

Your expertise:

• Function related experience: 5 years
• 2 years in a automation industry

Qualifications:

• Matric
• BSc or BCom

go to method of application »

The Role

• Are you a seasoned Regional Sales Manager looking for your next challenge? We're looking for a talented and motivated Regional Sales Manager to join our growing team in Cape Town.
• As the Regional Sales Manager, you'll play a critical role in sales and account management in a defined territory.

Skills and Experience

What you’ll do:

• Client Meetings and engagement
• Customer Relationship Management updates
• Updating Regional Plan
• Managing budget vs actual
• Presentations
• Prepare formal quotations

Your expertise:

• Function related experience: 5 years
• 2 years in a automation industry

Qualifications:

• Matric
• BSc or BCom

go to method of application »

The Role

• We are seeking a highly skilled and detail-oriented Forensic Accountant to join our team. The Forensic Accountant will be responsible for investigating financial transactions, analyzing data, and providing expert testimony in legal proceedings.

Skills and Experience

What you’ll do:

• Investigating the financial data of a company suspected of fraudulent activity.
• Compiling and analyzing evidence of illegal activity.
• Interpreting and evaluating financial information.
• Conducting interviews with personnel to uncover and gather evidence.
• Developing a criminal hypothesis from the information.
• Presenting the investigative findings to the appropriate personnel.
• Recommending actionable steps to remedy and prevent future occurrences of fraud.
• Preparing documentation and evidence for presentation in court.
• Presenting evidence of financial irregularities to court members clearly and professionally.
• Explaining the findings of the research in.
• Understandable terms and disclosing investigative methods and procedures.

Your Expertise:

• Strong understanding of anti-money laundering regulations.
• Ability to work independently without the need for supervision.
• Exceptional problem-solving and analytical skills.
• Proficiency in word processing and spreadsheet software.
• Articulate report-writing skills.
• Have at least 5 years of experience in the forensic accounting industry.
• Computer literate, excellent report writing skills.

Qualifications Required:

• An honors degree in forensic accounting.
• A certified fraud examiner (CFE), certified public accountant (CPA), and/ or chartered accountant (CA) qualification is preferred and will be an advantage.
• A pass in the certified financial forensics (CFF) exam may be advantageous.

go to method of application »

The Role

• iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Senior Server Engineer to join our team.
• As a Senior Server Engineer, you'll be responsible for configuring and managing servers of mainly MS operating systems and related tasks in Azure ensuring that our customers are always satisfied.

Skills and Experience

What you’ll do:

• Ensure all systems are online, accessible and operating under correct load parameters defined by the client and operational team.
• Complete and distribute Daily Check report across all supported environments.
• Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame.
• Strong problem-solving skills – will be required to take the lead in a situation where there is a major outage
• Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service provision.
• Monitoring and responding to alerts generated by the monitoring systems.
• Managing & remediation of calls within client defined SLA.
• Ensure that no calls are over 10 working Days. Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.
• Ensure that all deadlines are met in accordance with deadlines set.
• Adhere to both the Change Management Process and Incident Management Process.
• Provide input into the SLA documentation monthly
• Assist in troubleshooting all the supported tooling software technologies.
• Conduct comparison checks to ensure hyper-visor software version compliance in environments.
• Conduct research on emerging products, services, protocols, and standards in supported operating systems.
• Assessing client’s infrastructure and applications against standards and best practice methods.
• Performing the addition and removal of virtual machines in accordance with instructions given.
• Configuring and managing user profile services / access roles on the hyper-visor.
• Ensuring capacity management is adhered to for VM/Physical capacity.
• Ensure security hardening policies are applied and updated as per the security policies of the client.
• Ensure patch compliance levels are adhered to and assisting with troubleshooting of patch failures.
• Assist in planning new deployments of hyper-visor systems in a client’s environment by ensure the correct specifications and recommendations for the solution is provided
• Audit a client environment to ensure that it continuously meets standards and best practices
• Planning and deploying MS Active directory with MS exchange and upgrading from previous versions as well as Office 365 mail configurations will be advantageous
• Experience with managing HP/Dell/EMC storage
• Management and administration of Mimecast

Your expertise:

• 8+ Years OS and VMWare/HyperV experience
• 3+ Years AD and Exchange/O365 experience
• 8+ Years IT Experience
• 3+ Years Mimecast admin and management experience

Qualifications required:

• MCSE \MCTIP
• A+, N+
• ITIL Foundation V3/4
• HyperV/VMWare certifications
• Microsoft Azure Administration/Azure Developer Associate
• Veaam certification
• Cloud technology certifications (preferably AZURE)
• Technical IT Qualification
• HP/Dell/EMC Hardware Data Centre Certifications

go to method of application »

The Role

• Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO.
• As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effective technical support and assistance.

Skills and Experience

What you’ll do:

• Provide first-line technical support and troubleshooting for hardware, software, and network-related issues via phone, email, or chat.
• Log all support requests and incidents into the ticketing system, ensuring accurate and detailed documentation.
• Diagnose and resolve technical problems in a timely manner, escalating complex issues to the appropriate level of support.
• Collaborate with other IT teams to resolve escalated issues and ensure timely resolution.
• Assist in the setup, configuration, and deployment of end-user devices and software applications.
• Educate users on basic technical procedures and self-help resources to empower them to resolve common issues independently.
• Perform routine maintenance tasks, such as software updates, antivirus scans, and system backups.
• Contribute to the development and maintenance of knowledge base articles and support documentation.
• Provide regular updates to users regarding the status of their support requests and incidents.
• Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.

Qualifications Required:

• Matric
• CompTIA A+
• CompTIA N+
• ITIL V3 Foundation
• MCP/MCSE a plus