Job Vacancies at IQVIA

Nature And Scope

• Manager, Business Lead, supports the growth objectives of IQVIA CSMS (Contract Sales and Medical Solutions) business unit. The position will be responsible for the identification of new business opportunities within the business scope; execution on business agreements; to facilitate the achievement of the organization’s current and future objectives and financial targets. This position will work extensively with multidisciplinary internal and external teams, establishes and manages relationships with existing and/or potential partners, create and deliver presentations and reports to CSMS Manager and key decision makers and helps drive business expansion opportunities within the broader African geography. The ideal candidate is a self-starter, collaborative, ambitious, and a creative team player.

Business Expansion And Sales

• Use healthcare and commercial knowledge to identify and/or develop new customer base, territories and products
• Initiate sales opportunities with associated pricing and costing models and strategies
• Generate sales and coordinate the required RFP processes
• Securing sufficiently large deals for business sustainability
• Track industry trends and competitor offerings
• Negotiate complex, competitive contractual relationships in support of business strategies.

Customer Service

• On-board new customers
• Negotiate contractual terms and conditions and support the development and implementation of standard and/or value-based contract relationships in support of business strategies.
• Engage with customers to support positive customer engagements, resolve queries, concerns and complaints, liaising with operations and related functions as required
• Engage with stakeholders to ensure alignment in offerings, customer concerns and requirements
• Identify opportunities for growth, continuous improvement and future sales within customer base

Operational Support

• Support the RFP process by gathering and coordinating costings, proposals, contracting process and timelines
• Drive contract development by collaborating with legal and other stakeholders

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Job Overview

• Coordinate and manage the contracts, proposals and other designated processes for assigned customers to efficiently produce accurate and timely information.;

Essential Functions

• Manage the day-to-day contract, proposal and other designated processes for large complex contracts.
• Act as regional expert on contracts, proposals and / or other designated processes and key interface for assigned customers, ensuring consistency in approach, metrics and format.
• Manage project requirements, identify discrepancies and interact with customers to resolve issues.
• Develop and implement processes with a primary focus on increasing customer satisfaction and by creating efficiencies while maintaining consistency among all teams.
• Provide direction and strategy on projects and initiatives with minimal oversight.
• Maintain a focus and actively work towards attainment of all corporate goals (including but not limited to revenue, sales, and employee retention) and implement strategies to achieve those goals.
• Support with develpment and negotiation of MSA.
• Develop in depth understanding of, and be compliant to all processes and policies relating to the development of contracts and proposals.
• Act as primary internal customer interface, responsible for developing key relationships.
• May participate in bid defense, customer meetings and on task forces as required.
• Provide advice, support and guidance as needed and serve as a mentor to colleagues.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree Bachelor's Degree in Life Science, Business Management or related field and 7 years experience in Contracts or Proposals or equivalent combination of education, training, and experience.; Req
• Five (5) years of similar work experience Req
• Knowledge of CRO Industry.
• Excellent knowledge of Microsoft Excel, Word and understanding of costing models.
• Excellent knowledge of contract, proposals and budget processes and ability to interpret budgets and protocols.
• Possess strong analytical skills and excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and customers.