Job Vacancies at Momentum Metropolitan Holdings Limited

Role Purpose    

• The purpose of the Junior Portfolio Manager is to construct investment portfolios based on a pre-defined investment mandate and client requirements within the investment philosophy and strategy in order to achieve Momentum Securities strategic objectives, working under the supervision of a Portfolio Manager.

Requirements    
Qualifications:

• Must be in process of obtaining regulatory qualification either under FAIS or JSE to give advice and exercise discretion.
• Studying towards CFA designation advantageous.
• Honours degree in related field of study.

Experience:

• A minimum of 3-5 years' experience in financial markets.

Duties & Responsibilities    

• Manage investment portfolios
• Contributing to day-to-day operational portfolio management processes and monitoring of existing investments.
• Monitoring on a regular basis the portfolio's adherence to mandate, and consult with relevant parties on the remedial action to be taken.
• Monitoring, reviewing or resolving potential risk drivers that may lead to increased costs.
• Construct and deliver investment proposals to new prospective clients.
• Participate and contribute to client investment reviews.
• Engage with clients to provide market and/or investment insights.
• Provide technical support and makes recommendations
• Providing technical support and expertise regarding the development of new portfolio products in order to support sales or marketing initiatives.
• Making recommendations to enhance the investment mandates to increase profitability or cost effectiveness of the investment solution.
• Making continued contributions to the investment and stock selection process by way of analysis, model enhancements and research contributions.

Competencies    

• Analysing: Analyses numerical data, verbal data and all other sources of information. Breaks information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgements from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Presenting and Communicating Information: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
• Persuading and influencing: Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others. Manages conflict. Makes effective use of political processes to influence and persuade others.
• Attention to the details : Provides accurate, consistent numbers on all paperwork - Provides information in a useable form and on a timely basis to others who need to act on it - Maintains a checklist, schedule, calendar, etc. to ensure that small details are not overlooked - Follows policies, procedure, safety and security measures in using various equipment - Work requires little or no checking
• Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness. Controls costs and thinks in terms of profit, loss and added value.
• Problem Solving and decision making: Applying critical-thinking skills to solve problems by generating, evaluating, and implementing solutions

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Role Purpose    
The Distribution Support Manager (DSM) supports the Momentum Distribution Services (MDS)  distribution support admin team by organising and co-ordinating office administration and procedures, in  order to ensure organisational effectiveness and efficiency through world-class leadership of the  administrative team.

Requirements    
Qualifications:

• Grade 12/Matric
• Relevant NQF 7 business related tertiary level qualification

Experience:

• Proven minimum of two years’ office management experience in financial service industry,
• Experience within the MDS Sales environment will be an advantage,
• Proficient in Afrikaans and English (both written and verbal).
• • Valid driver license

Duties & Responsibilities    
Internal Processes

• Successful management of new business process
• Manage general operations and infrastructure including but not limited to:
• Lease management including being concept driver of the branch of the future
• Optimal connectivity
• Security and safety of People
• Accurate reporting, measure results to continuously improve delivery.
• Daily workflow management and effective resource planning, identification of service failures and problem resolution.
• Manage the implementation of standard operating procedures and uphold good quality and service standards.
• Manage business efficiency through the management and optimisation of people, processes, systems and technology.
• Implement and monitor the application of good governance principles,
• Treat Customers Fairly (TCF),

POPIA,

• FICAA principles and any other legislative compliance requirements.
• Manage escalation process to resolution and identify and fix process inefficiencies.
• Responsible for all area specific training and events which includes RSVP
• Administrative support to Regional Sales Manager
• Responsible for all system, process and technology training requirements for all internal and external stakeholders (ability to train)
• Execution of panel management has to be aligned with our Game plan credo and it expected that  person understands the impact of linkage changes
• Adhere to Way of work document

Client

• Maintain meaningful business relationships with all stakeholders
• Independent Financial Advisor (IFA) contract management process and maintenance
• Create and enhance brand visibility in the IFA practices
• Manage and record client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
• Know IFA practice and productive status level
• Understanding the role and requirement of the client in the IFA practice
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values. (Game Plan Credo & Partnership Model)
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, high performance and cohesiveness.
• Select and recruit suitably qualified talent in line with Employment Equity principles and  Momentum Metropolitan values.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.
• Management and implementation of employee orientated processes:
• Recognition - MDS Elite Programme programme
• Performance Excellence - lead and engage with employees on set team goals through  authentic performance conversations with employees
• Employee Engagement and morale of employees
• Employee wellness

Finance

• Control the budget for area of responsibility, including the timeous processing of expenditures and implementation of financial regulations within budget constraints
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy (curtailing and minimizing potential losses)
• Recording of IFA expenditure on the conflict of interest record keeping tool
• Provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
• Adhere to risk management, governance and compliance policies in own area, to identify and  manage governance and risk exposure liability.
• Investigate reported willful acts of non-compliance to organisation policy and practice and report  on findings.

Knowledge:

• Extensive financial services industry knowledge.
• Knowledge of administrative policies, procedures and processes.
• Knowledge of business-related rules, legislation and regulations.
• Knowledge of relevant regulatory and compliance requirements.

Skills:

• Presentation skills
• Influencing skills
• Planning and organising skills
• Communication skills
• Interpersonal skills
• Technology savvy
• Ability to work virtually under the current pandemic
• Microsoft Office skills

Competencies    

• Brand Ambassadorship
• Attention to detail
• Self-starte
• Leading and supervising,
• Business acumen,
• Professional standards
• Relating and networking (building rapport and relationships),
• Change management,
• Stress tolerance,
• Flawless and effective communication (written and oral),
• Delivering results and meeting stakeholder expectations,
• Teamwork and collaboration,

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Role Purpose    

• Manage and motivate a team of Financial Advisors to deliver an excellent client experience and support the achievement of Metropolitan Channel sales targets.

Requirements    
Qualifications:

• Matric or equivalent NQF Level 4 qualification
• FAIS Representative Regulatory Exam Level 5 passed
• 120 credit FAIS recognised qualification

Experience

• 3-5 years’ working experience in the insurance industry environment
• A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
• FAIS Tier 1 & 2 financial products (Long term insurance products, Pension benefit products and Collective investment scheme products)
• Class of Business 3 and 7 (Preferable)

Skills and Knowledge:

• Relationship building
• Networking
• Good communication
• Computer Literacy  
• Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge
• People Management

Other requirements

• Driver’s license and own vehicle
• Duties & Responsibilities    

INTERNAL PROCESS

• Managing a team of Financial Advisors
• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies, and legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Communicate and implement approved team targets within area of responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Conduct regular engagement with team members to cascade information and team objectives.
• Cultivate and manage working relationships with a variety of stakeholders.
• Analyse, identify trends and report on team performance and productivity.
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for improvement.

CLIENT

• Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
• Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.

FINANCE

• Give input into the budget for area and implementation of financial regulations.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight

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Role Purpose    

• To contribute to the organisational goals by investigating, negotiating and administering claims. Identify and prevent fraudulent claims and manage expenditure on settled claims.

Requirements    

• Matric 
• FAIS accreditation or a FAIS recognised qualification will be highly beneficial 
• Minimum experience of 3 years investigative experience in Personal and commercial claims environment

Duties & Responsibilities    

• Receive personal and commercial line claims identified by the fraud prediction model for validation
• Confirm merits of each claim through comprehensive assessment of the item and incident
• Apply the policy to ensure the loss is covered in terms of the contract
• Compile a comprehensive report on all findings and make a recommendation on a claim based on merits/evidence found during the validation process
• Refer all recommendations not within your mandate to the line manager for approval
• Irrespective of the outcome of the claim the broker, client and claims advisor to be notified (rejected claims to be communicated verbally and in writing)
• The key focus of a claims investigator is to limit financial losses due to a policy/claim fraud and to finalise and adjust claims accurately obtain all evidence in a proper manner to ensure that it is admissible as evidence in a court of law
• Act as complainant where fraud is found and render all assistance and evidence to ensure the prosecution of the person who committed/attempted to commit fraud
• Assist/influence other areas of the business once an investigation is concluded, i.e. report on the quality of the sale/policy wording and application or adjustment of underwriting criteria
• Report on any risks identified and suggested controls and report any other failures which influences the merits of an investigation Internal Process
• Enhance service delivery in the claims departments
• Contribute to optimising work practices and procedures via suggestions
• Up skill/influence claims advisors by sharing knowledge
• Effectively build, maintain and manage relationships with clients, brokers, service providers and business partners
• Ensure investigations are done in a professional manner and all parties are updated regularly on the progress
• Achieve minimum standards with regards to saving ratios, turnaround time, Customer Satisfaction scores, Ombudsman overturned ratios and expense ratios People
• Interact with colleagues and supply manager investigation results
• Interact with other business units i.e. claims, client services, brokers, compliance, legal etc.
• Build relation/interact with support services to ensure efficiency
• Interact with clients, brokers and service providers

Competencies    

• Comminicate effectivetly 
• Attetion to detail
• Team player
• Analytical thinking 
• Work independently

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Role Purpose    

• A claims investigator identifies and prevents fraudulent claims and manages the expenditure on settled claims.

Requirements    

• Matric
• Minimum experience of 3 years investigative experience in a short-term personal claims environmen
• Completion of an investigations programme would be beneficial
• FAIS accreditation or a FAIS recognised qualification will be highly beneficial 

Duties & Responsibilities    

• Receive personal line claims identified by the fraud prediction model for validation
• Confirm merits of each claim through comprehensive assessment of the item and incident
• Apply the policy to ensure the loss is covered in terms of the contract
• Compile a comprehensive report on all findings and make a recommendation on a claim based on merits/evidence found during the validation process
• Refer all recommendations not within your mandate to the line manager for approval Irrespective of the outcome of the claim the broker, client and claims advisor to be notified (rejected claims to be communicated verbally and in writing)
• The key focus of a claims investigator is to limit financial losses due to a policy/claim fraud and to finalise and adjust claims accurately
• Obtain all evidence in a proper manner to ensure that it is admissible as evidence in a court of law Act as complainant where fraud is found and render all assistance and evidence to ensure the prosecution of the person who committed/attempted to commit fraud Assist/influence other areas of the business once an investigation is concluded, i.e. report on the quality of the sale/policy wording and application or adjustment of underwriting criteria
• Report on any risks identified and suggested controls and report any other failures which influences the merits of an investigation

Internal Process: 

• Enhance service delivery in the claims departments Contribute to optimising work practices and procedures via suggestions
• Up skill/influence claims advisors by sharing knowledge
• Effectively build, maintain and manage relationships with clients, brokers, service providers and business partners
• Ensure investigations are done in a professional manner and all parties are updated regularly on the progress
• Achieve minimum standards with regards to saving ratios, turnaround time,
• Customer Satisfaction scores, Ombudsman overturned ratios and expense ratios

People: 

• Live the Momentum values Interact with colleagues and supply manager investigation results Interact with other business units i.e. claims, client services, brokers, compliance, legal etc
• Build relation/interact with support services to ensure efficiency Interact with clients, brokers and service providers

Competencies    

• Attention to detail
• Team player
• Analytical thinking
• Work independetly
• Communicate with impact