Job Vacancies at Mukuru

• As Brand Manager for the UK/EU, Aggregator & Expansion Markets, you will be the custodian of Mukuru’s brand across some of our most strategically critical and culturally rich regions.
• You’ll translate Mukuru’s global brand into local relevance—shaping how diaspora communities see, trust, and choose Mukuru when supporting loved ones across borders.
• You will sit at the intersection of brand strategy, cultural insight, community connection, and commercial impact—driving growth through meaningful, locally resonant storytelling.

Your Mission

• To accelerate brand growth, trust, and adoption across the UK, EU and expansion markets by delivering insight-led, culturally grounded brand strategies that influence acquisition, retention and long-term loyalty.

What You’ll Be Doing

Regional Brand Leadership

• Own and evolve a region-specific brand strategy that reflects diaspora motivations, lived realities, regulatory complexity and competitive dynamics.
• Act as the regional brand custodian, ensuring Mukuru’s Explorer archetype, tone of voice and values show up consistently and authentically.
• Lead market-entry and expansion brand roadmaps for new geographies, aggregators and emerging segments.

Brand Positioning & Messaging

• Translate global positioning into locally relevant narratives that are inspiring, inclusive, uplifting and sincere.
• Craft compelling value propositions across Mukuru’s ecosystem—transfers, card, wallet, insurance, savings and future services.
• Own regional messaging guidelines and ensure consistent application across campaigns, partnerships and channels.

Customer & Market Insight

• Produce deep-dive market intelligence on diaspora behaviour, remittance sentiment, category shifts and competitor innovation.
• Build continuous insight loops via community engagement, customer feedback, agents, analytics and social listening.
• Identify underserved diaspora clusters and growth opportunities within the UK/EU and expansion markets.

Brand & Product Campaigns

• Lead 360° regional campaigns from concept to execution—balancing creativity with performance.
• Partner closely with Digital, Performance, CRM and Content teams to deliver integrated campaigns.
• Oversee A/B testing, brand lift studies and post-campaign reporting to inform future optimisation.

Partnerships & Community Presence

• Build trusted relationships with diaspora organisations, cultural groups, influencers, ethnic retailers and community leaders.
• Support aggregator partnerships through tailored co-marketing strategies and co-branded executions.
• Strengthen Mukuru’s on-the-ground credibility, visibility and trust within diaspora communities.

What You Bring

Qualifications

• Bachelor’s Degree or Advanced Diploma in Marketing, Brand, Business or related field.

Experience

• 4+ years' experience in brand management or marketing, ideally across multiple markets.
• Proven experience working with multicultural or diaspora audiences.
• Background in fintech, payments, financial services or consumer brands is highly advantageous.

Skills & Expertise

• Strong strategic brand thinking with hands-on execution capability.
• Excellent storytelling, messaging and creative judgement.
• Confident working with data, insights and performance metrics.
• Exceptional project management and stakeholder collaboration skills.
• High cultural sensitivity and community-first mindset.

Core Competencies

• Innovative thinking & idea generation
• Insight-driven decision making
• Relationship building & networking
• Organisational awareness
• Analysis, judgement & professional credibility

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The Role

• As our Digital Designer, you’ll turn concepts into compelling, on-brand assets across print, digital, and motion platforms. You’ll work closely with our Senior Design Manager to ensure every creation aligns with our brand’s visual identity while pushing creative boundaries.
• Your work will be seen across campaigns, branches, events, and even on the move — making your mark on one of Africa’s fastest-growing fintech brands. Please note that this role requires the incumbent to be based in Cape Town.

What You’ll Do

• Create with Impact: Design and deliver high-quality graphics, animations, and videos for print, web, social media, and more.
• Bring Brands to Life: Apply your skills in typography, layout, and brand styling to produce assets that are instantly recognisable and impactful.
• Collaborate & Innovate: Work side-by-side with marketing, suppliers, and agencies to execute ideas that resonate.
• Own the Process: Take projects from initial concept through to final delivery, incorporating feedback and meeting deadlines.
• Stay Ahead: Keep up with trends, tools, and emerging technologies — including how AI can supercharge design work.

What You’ll Bring

• Degree or certification in design, video editing, animation, or visual arts
• 6+ years of professional design experience
• A standout portfolio & showreel showcasing your range in static, animated, and video work
• Expertise in Adobe Creative Suite and solid understanding of digital/print production best practices
• Strong eye for typography, composition, and brand application
• Detail-oriented mindset and ability to thrive in a fast-paced environment
• Bonus points for HTML5 animations and 3D skills (e.g., Blender)

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What You'll Be Doing

• You'll be the driving force behind our Human Capital technology landscape, ensuring our systems are efficient, connected, scalable, and future ready.

Your key focus areas will include:

Leading Our People Technology Ecosystem

• Own and optimise our Human Capital systems landscape, including HRIS, ATS, payroll and other people technologies.
• Develop and execute the HC technology roadmap aligned to business and People strategy.
• Drive system enhancements, integrations, testing, upgrades and continuous improvement initiatives.
• Partner with Technology, Finance, Payroll and business stakeholders to deliver seamless employee experiences.

Transforming the Way, We Work Through AI

• Identify opportunities to automate and improve People processes using AI and intelligent automation.
• Design and implement AI-powered solutions, workflows and digital experiences.
• Support adoption of emerging technologies that improve efficiency, reporting and decision-making.
• Evaluate new tools and innovations that can create measurable business value.

Driving Payroll Systems Excellence

• Act as the custodian of the payroll systems environment, ensuring functionality, governance and continuous optimisation.
• Partner closely with Payroll teams to support system requirements, enhancements and reporting needs.
• Ensure payroll technology supports remuneration practices, compliance requirements and business growth.

Optimising Recruitment Technology

• Partner with Talent Acquisition teams to enhance ATS functionality and candidate experience.
• Improve recruitment workflows, automation and system integrations.
• Ensure recruitment technology remains secure, efficient and scalable.

Delivering Meaningful Insights

• Leverage data and analytics to provide actionable workforce insights.
• Improve reporting capabilities and support data-driven decision-making across the business.
• Champion data integrity and governance across all Human Capital systems.

What We're Looking For

• We're seeking someone who combines technical expertise with strong business understanding and a genuine passion for People technology.

Experience

• 8+ years' experience working with HR technology, HRIS, payroll systems or enterprise systems environments.
• Proven experience leading system optimisation, integrations and digital transformation initiatives.
• Experience working with HRIS, ATS and payroll platforms.
• Strong knowledge of remuneration, payroll processes and associated governance requirements.
• Experience managing vendors and cross-functional stakeholders.
• Experience implementing AI, automation or workflow transformation solutions.

Technical Capability

You'll thrive in this role if you have experience with:

• HRIS and ATS platforms
• PaySpace or similar payroll solutions
• API integrations and workflow automation
• Microsoft Copilot and AI-enabled technologies
• Power Automate, automation platforms and digital workflow tools
• Data analytics and reporting solutions

Skills That Will Set You Apart

• Strategic thinking
• Systems and process optimisation
• Stakeholder management and influencing capability
• Business analysis and problem solving
• Change management and communication skills
• Curiosity around AI and emerging technologies
• Strong attention to detail and execution focus

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• At Mukuru, we're building financial solutions that connect millions of people to opportunities across Africa. We're looking for a commercially minded Junior Market Developer to help grow our Wallet & VAS business, unlock new opportunities, and drive customer adoption in key markets.
• This is more than a business development role. It's an opportunity to shape market growth, build strategic partnerships, and bring innovative financial products to life.

What You'll Do

Drive Market Growth

• Champion the Wallet & VAS strategy within your assigned markets.
• Identify opportunities to acquire new customers and increase product adoption.
• Partner with sales and marketing teams to improve market penetration and customer engagement.
• Enhance distribution channels to maximize accessibility and customer reach.

Build Strong Partnerships

• Develop and maintain relationships with business partners, regulators, service providers, and key stakeholders.
• Support commercial negotiations and partnership discussions.
• Contribute to pricing reviews and market performance initiatives.

Spot New Opportunities

• Research market trends, customer needs, and competitor activity.
• Identify commercially viable opportunities that support Mukuru's growth strategy.
• Develop business cases and support the implementation of approved opportunities.
• Lead discussions with potential partners and build mutually beneficial relationships.

Deliver Successful Projects

• Coordinate cross-functional projects from planning through execution.
• Monitor timelines, identify risks, and drive solutions.
• Collaborate with internal teams to ensure smooth implementation and delivery.

Stay Ahead of the Market

• Keep abreast of developments in payments, fintech, digital wallets, and VAS offerings.
• Monitor competitor activity and emerging market trends.
• Use insights to support data-driven business decisions.

What You'll Bring

Essential

• Relevant tertiary qualification.
• Strong commercial awareness and business acumen.
• Excellent communication and relationship-building skills.
• Analytical thinking and problem-solving capability.
• Ability to manage multiple priorities in a fast-paced environment.

Advantageous

• Experience in business development, sales, partnerships, or market development.
• Exposure to financial services, fintech, payments, or remittances.
• Experience managing projects and stakeholder relationships.

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Role Purpose

• Are you passionate about growth, innovation, and building products that truly impact people’s lives? As a Market Developer, you will play a key role in sustainably growing Mukuru’s Wallet & Value-Added Services (VAS) business.
• This role is all about expanding market presence, unlocking new opportunities, strengthening partnerships, and driving adoption of Mukuru’s digital financial solutions.
• You’ll work cross-functionally, think commercially, and be hands-on in executing strategy—turning insights into action and opportunities into results.

What You’ll Be Doing

Drive Market Growth & Penetration

• Lead customer acquisition, retention, and increased usage of Wallet & VAS products in assigned markets
• Act as the Wallet & VAS ambassador—building strong visibility and share of mind
• Enable and train sales and marketing teams on effective value-based selling
• Ensure customer benefits and product features are clearly and consistently communicated
• Strengthen and optimise distribution channels

Execute Strategic Projects

• Coordinate and manage cross-functional projects aligned to business strategy
• Track daily progress, manage priorities, and resolve delays proactively
• Ensure projects are delivered on time, within scope, and with measurable outcomes
• Identify and escalate risks, resourcing needs, or dependencies where required

Develop New Business Opportunities

• Identify new products, services, and partnership opportunities
• Assess opportunities for commercial, strategic, and legal viability
• Prepare and present compelling business cases for approval
• Build relationships with potential partners and negotiate mutually beneficial agreements
• Support or lead implementation of approved opportunities

Commercial & Partner Management

• Support budgeting and market performance reporting
• Conduct pricing reviews and contribute to pricing strategy
• Manage partner relationships, negotiations, and ongoing commercial engagements

Market & Industry Intelligence

• Monitor market trends, customer needs, and regulatory changes
• Analyse competitor offerings, pricing, and business models
• Translate insights into actionable recommendations

Personal & Professional Development

• Participate in weekly KPI and monthly performance reviews
• Attend product training and development programmes
• Take ownership of continuous learning and growth

What You’ll Bring

Knowledge

• Payments, remittances, and digital financial services
• Sales and marketing processes (B2C & C2C)
• Commercial agreements and contracts
• Operating licences and regulatory environments

Skills

• Strong communication and interpersonal skills
• Sales and negotiation ability
• Analytical and problem-solving mindset
• Excellent organisation, time management, and attention to detail
• Self-driven, resilient, and results-oriented

Experience & Education

• 2–3 years of work experience (business development experience advantageous)
• Exposure to financial services is desirable
• Grade 12 (essential)
• Relevant tertiary qualification (essential)

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About the Role

• We’re looking for a commercially minded Procurement Specialist who is ready to take procurement beyond the transactional and into the strategic. This role is all about creating value across the Group through smart sourcing, stronger supplier partnerships, effective spend consolidation, and procurement governance that enables better business decisions.
• As the Procurement Specialist, you’ll work closely with the Group Procurement Manager and stakeholders across multiple business areas to lead sourcing initiatives, negotiate commercially sound agreements, improve procurement processes, and track measurable savings and cost avoidance.
• This is a hands-on specialist role for someone who enjoys influencing outcomes, challenging the status quo, and turning procurement insights into real business impact.

What You’ll Do

Strategic Sourcing and Vendor Management

• You’ll engage with teams across the Group to understand business needs, demand patterns, and category priorities, then translate these into practical sourcing strategies and category plans. You’ll lead RFx processes, conduct market analysis, identify and evaluate suppliers, and help build a consolidated supplier base that supports value, quality, and efficiency.
• You’ll also take ownership of supplier relationship management by monitoring supplier performance, assessing risk, and identifying opportunities to improve commercial outcomes.

Contract Negotiation and Spend Consolidation

• You’ll lead commercial negotiations, support contract finalisation, and help secure favourable terms that protect the Group’s interests. Once contracts are in place, you’ll support their rollout across entities, ensuring stakeholders and suppliers are aligned and that intended benefits are realised.
• A key part of the role will be identifying Group-wide spend consolidation opportunities, rationalising suppliers, improving spend visibility, and using total cost of ownership analysis to unlock savings.

Governance, Reporting and Stakeholder Leadership

• You’ll help strengthen procurement governance by drafting, refining, and finalising Group Procurement SOPs, policies, and Delegation of Authority documentation for approval. You’ll also identify spend happening outside the P2P platform, Fraxion, and support its migration to improve compliance and visibility.
• You’ll act as a central point of contact for procurement queries, support audit requests, provide clear reporting to the Group Procurement Manager, and share recommendations on category strategy, spend consolidation, supplier performance, supplier risk, and value improvement opportunities.

What You’ll Bring

• A Bachelor’s degree or Advanced Diploma.
• A qualification in Supply Chain Management, Procurement, Commerce, Business, or a related field; a qualification in Contract Management or Law would be advantageous.
• MCIPS, or actively working towards it, is strongly preferred.
• 4–5 years’ experience in strategic sourcing or category management within a structured procurement function.
• Hands-on exposure to commercial negotiation, SOP and governance work, supplier relationship management, total cost of ownership analysis, and multi-entity or Group spend.

Key Skills We’re Looking For

• Strategic sourcing and category management
• RFx processes, market analysis, demand aggregation and spend consolidation
• Contract negotiation, drafting and commercial management
• Total cost of ownership and total landed cost modelling
• Supplier relationship management, including segmentation, performance and risk management
• Procurement governance, including SOPs, policies and Delegation of Authority
• Experience with P2P platforms such as Fraxion and ERP systems
• Strong commercial judgement and spend analysis capability
• Excellent stakeholder engagement and the ability to influence without direct authority
• Clear written and verbal communication skills

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About the Role

• As the Skills Development Partner, you will design, execute, and govern our skills development strategy across the organisation. You’ll be the custodian of our learning compliance processes while partnering with internal and external stakeholders to build business-critical capabilities.
• This role is central to driving impactful initiatives—from learnerships and internships to strategic upskilling—and ensuring our reporting, SETA engagements, and BBBEE contributions reflect both excellence and innovation.

Key Responsibilities

Compliance & Governance

• Ensure full adherence to all relevant legislation, including the Skills Development Act, NQF Act, SAQA Act, BBBEE Act, and related labour laws
• Keep abreast of regulatory changes and communicate potential impacts proactively
• Manage audit readiness and mitigate compliance risk across learning interventions

Strategic Skills Development Delivery

• Collaborate with leadership and Human Capital Business Partners to align the annual Workplace Skills Plan with the business strategy
• Identify current and future critical skills gaps, and design solutions to close them
• Drive execution of learnerships, internships, apprenticeships, and leadership development programmes
• Facilitate the organisation’s journey to become an accredited Learning Academy

SETA Engagement & Relationship Management

• Foster strong relationships with relevant SETAs
• Lead the preparation and timely submission of Workplace Skills Plans (WSP), Annual Training Reports (ATR), and discretionary grant applications
• Track progress and ensure the business leverages available funding opportunities

Reporting & Insights

• Oversee all statutory submissions and internal reporting related to skills development, employment equity, and BBBEE scorecard compliance
• Leverage data to build meaningful dashboards and analytics for decision-makers
• Use insights to refine programmes and demonstrate ROI on learning investments

Process & System Optimisation

• Evaluate and improve skills development processes and systems
• Champion automation and integration of tools that enhance efficiency and data accuracy
• Ensure seamless tracking and monitoring of learning outcomes

Advisory & Internal Enablement

• Serve as the internal subject matter expert on all matters related to learning compliance and best practice
• Train, guide and support managers and HC teams on the execution of development initiatives
• Act as a learning culture ambassador—ensuring development is seen as both a strategic and operational priority

Key Performance Areas

• Financial Prudence: Ensure cost-effective use of training budgets and resources
• Team Collaboration: Support internal teams with queries, system improvements, and knowledge-sharing
• Value-Add Delivery: Align development initiatives with People Strategy to drive organisational capability
• Learning Programme Management: Lead the execution and evaluation of learnerships, internships, and enterprise development projects
• SETAs & Grant Maximisation: Identify and manage discretionary funding opportunities and track grant recoveries

What You’ll Need to Succeed

Qualifications

• Bachelor's degree in Human Resources, Learning & Development, Industrial Psychology, or related field (Required)
• Registered Skills Development Facilitator (SDF) accreditation (Essential)
• Project management certification or experience (Advantageous)

Experience

• Minimum 5 years in skills development or learning & development roles
• Strong experience managing WSP/ATR submissions and working with SETAs
• Experience in the Financial Services sector (Advantageous)
• Demonstrated involvement in BBBEE scorecard compliance (Skills Development pillar)
• Minimum 3 years in reporting and data analytics related to learning

Knowledge & Skills

• In-depth knowledge of SAQA, NQF, BBBEE, and SETA frameworks
• Expertise in designing and implementing impactful development programmes
• Strong reporting, data analysis, and storytelling skills (Excel, PowerPoint, dashboards)
• Excellent stakeholder engagement, facilitation, and negotiation skills
• Project management and change enablement capabilities

Core Competencies

• Strong facilitation, presentation, and communication skills
• Analytical, data-driven mindset with a bias for action
• Influential with strong interpersonal and stakeholder management skills
• Creative, innovative, and solutions-oriented
• Ability to work independently under pressure while meeting deadlines
• Passionate about continuous learning and human capital development

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Create content people actually want to watch.

• An exciting opportunity exists for a Social Media Content Creator & Coordinator to join the Mukuru team in Cape Town. This is a role for someone with real social media experience and even better energy: a natural communicator with a genuine passion for videography and content creation, who lives on social, spots trends before they peak, and knows how to turn great ideas into content that people want to watch and share.
• The main purpose of this role is to coordinate and support the day-to-day running of Mukuru’s social media platforms, from content planning, copywriting and video content creation through to design briefing, stakeholder coordination and reporting, while bringing fresh, innovative, trend-led thinking that grows our reach and engagement.
• The Social Media Content Creator & Coordinator reports directly to the Social Media and Content Manager, supporting the execution of multiple social media pages across our markets. This is a great opportunity to work in a purpose-driven, fast-paced organisation and make a real impact on how millions of customers connect with the Mukuru brand.
• Internal liaison takes place with Marketing, Design, Compliance, Legal and country teams. External liaison takes place with creators, partners and audiences through social media content.

Duties and Responsibilities (Includes but is not limited to)

• Coordinate and support the execution of the social media content calendar across all Mukuru platforms (Facebook, Instagram, TikTok, X, LinkedIn and YouTube), ensuring content goes live on time, on brand and error free
• Copywrite social media posts in line with Mukuru brand guidelines and tone of voice, adapting copy natively for each platform
• Actively monitor social and cultural trends, trending sounds, formats and conversations, and move quickly to develop timely, brand-safe reactive content that positions Mukuru at the centre of the moment
• Generate and pitch creative ideas designed to drive shareability, virality and organic reach, including interactive formats, challenges and community-led content
• Shoot and edit short-form video content (TikToks, Reels, YouTube Shorts and behind-the-scenes moments), bringing a genuine passion for videography and a sharp eye for what performs on each platform
• Create static and video content using Canva, CapCut and similar tools, ready for publishing or for handover to the design team for finishing
• Demonstrate strong working knowledge of all social channels, their algorithms, native formats and best practice, and advise the team on what works where
• Bring strong planning discipline to the content calendar: plan content ahead of key dates, campaigns and cultural moments so the team is always prepared, never reactive by accident
• Apply a deep understanding of our audiences and their behaviour across African markets and diaspora corridors (Zimbabwe, South Africa, Malawi, Botswana, Zambia, Kenya, Uganda, Lesotho and the UK), tailoring content, tone and cultural references so every post feels local and authentic
• Write clear, complete design briefs for the creative team, including creative direction, on-creative copy, captions and formats, and manage the briefing-to-delivery process
• Apply strong project management across campaigns and always-on content: manage timelines, trackers, approval flows and asset organisation so that nothing slips
• Manage internal stakeholders across marketing, compliance, legal and country teams, routing content through the correct sign-off chains and keeping everyone informed
• Use AI tools responsibly to support ideation, copy drafts, creative concepts and production efficiency, in line with Mukuru guidelines
• Use Sprout Social (or similar social media management tools) for publishing, scheduling, social listening and reporting
• Support the tracking and reporting of social media performance (reach, engagement, follower growth, video views), pulling data and insights for weekly and monthly reports
• Assist with the planning and execution of digital competitions, from mechanics and copy through sign-off and winner management
• Support influencer and partnership content coordination, including content collection, scheduling and performance tracking
• Collaborate with the wider Marketing team to integrate social media into broader campaigns and product launches
• Keep abreast of new platform features, emerging tools and developments in the remittance and fintech space, sharing learnings with the team

Key Requirements

• Grade 12 or equivalent (essential)
• Degree, diploma or certificate in Marketing, Digital Marketing, Communications or a related field
• Minimum 2 to 3 years of hands-on social media or digital marketing experience (in-house or agency)
• Proven experience managing brand social media pages across Facebook, Instagram, TikTok, X and LinkedIn
• Strong awareness of African audiences and their online behaviour, particularly markets such as Zimbabwe, South Africa and the wider diaspora, with the ability to create content that lands authentically in each
• Hands-on videography skills: confident shooting content on phone or camera and editing in CapCut or similar, with a portfolio or examples of video content created
• Confident working in Canva for static and video content creation
• Working knowledge of social media management tools such as Sprout Social, Hootsuite or Later
• Familiarity with AI tools for content ideation and production (e.g. ChatGPT, Claude, CapCut AI features)
• Basic understanding of social media reporting and key metrics
• Fintech or financial services exposure is advantageous but not essential

Additional Skills

• Excellent people skills, with a warm, positive and energetic approach
• A genuine passion for videography, content creation and storytelling through video
• A natural feel for internet culture, trends and what makes content shareable
• Strong planning, project management, organisational and administrative skills
• A fast learner who thrives in an always-changing social media landscape and picks up new platforms, formats and tools quickly
• Innovative and curious, always bringing fresh ideas and better ways of doing things
• Strong verbal and written communication skills
• Confident stakeholder management and the ability to keep multiple teams aligned
• Detail oriented with high standards for quality and accuracy
• Analytical mindset, comfortable working with data and insights
• Proactive, adaptable and calm under pressure in a fast-paced environment

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• Mukuru is looking for a Tax Manager to lead the day-to-day delivery of Group tax compliance and reporting, strengthen tax risk management, and support informed business decisions across multiple jurisdictions.
• In this role, you will manage operational tax matters while partnering with the Tax Director on material, unusual and strategic issues.

Why This Role Matters

• Your work will help protect the Group, improve reporting quality, enable responsible expansion, and build scalable tax processes for new products, entities and markets.
• You will have the opportunity to influence key decisions, improve the way we work, and contribute to a strong, future-ready tax function.

What You Will Lead

Tax Strategy, Planning and Projects

• Help develop and implement Group tax processes and policies that support business priorities.
• Lead tax planning and advisory projects, coordinate stakeholders, and translate technical findings into practical recommendations.
• Advise on the tax implications of business decisions, transactions, new products, entities and country launches.
• Manage tax projects focused on optimising the Group’s tax position, improving efficiency and mitigating risk.
• Manage external advisers and review deliverables to ensure they meet the agreed scope, quality and budget.
• Collaborate with cross-functional teams to ensure tax decisions align with business objectives.

Tax Accounting and Reporting

• Review income tax and other tax reconciliations, advise on adjustments, and support monthly close activities.
• Ensure tax positions align with applicable accounting standards and tax regulations.
• Provide insight into the effect of tax matters on the Group’s financial statements.
• Partner with auditors, service providers and internal finance teams on tax calculations, reporting positions and audit readiness.
• Ensure the timely processing of VAT payments and refunds.
• Drive tax automation and continuous improvement initiatives.

Multi-Jurisdictional Tax Compliance

• Oversee accurate and timely tax returns and reporting across Africa, the United Kingdom and Europe.
• Maintain a strong understanding of relevant local and international tax legislation.
• Review tax returns, calculations and reports for quality, accuracy and completeness.
• Maintain high-quality working papers, filing packs, supporting evidence and audit-ready documentation.
• Coordinate responses to tax information and data requests.
• Oversee direct and indirect tax obligations, including company tax, payroll taxes, VAT, GST and SDL.
• Maintain accurate tax balances on the general ledger.
• Coordinate transfer pricing master and local files, supporting documentation, returns and external adviser engagement.
• Implement and coordinate transfer pricing processes in line with Mukuru’s transfer pricing policy.

Tax Risk, Audits and Controls

• Manage the Group tax risk register, tax controls and remediation tracking.
• Identify tax risks relating to existing operations, new products, entities and country launches.
• Recommend practical actions to reduce financial, regulatory and reputational exposure.
• Implement effective controls and processes to support accurate tax calculations, compliance and reporting.
• Lead tax audits by coordinating information requests, adviser input, dispute strategy and recommended resolutions.
• Work closely with legal and compliance teams to align tax practices with regulatory requirements.
• Escalate material exposures, uncertain tax positions and significant tax authority matters where required.

Leadership and Stakeholder Engagement

• Set objectives, prioritise workloads, coach team members and build tax capability within the team.
• Manage and support the performance of the Junior Tax Specialist and any other assigned direct or indirect reports.
• Provide clear tax guidance and training to colleagues across the business.
• Keep stakeholders informed about developments and changes in tax regulations.
• Explain complex tax concepts clearly to colleagues who may not have a tax background.
• Build strong working relationships with finance leadership, legal, compliance, external advisers and tax authorities.

What You Will Bring

Qualifications

• A postgraduate honours degree or postgraduate diploma in Accounting or Tax.
• A Chartered Accountant designation, professional tax qualification or MCom Tax.
• Registration as a tax practitioner or recognised professional tax certification.

Experience

• Between 7 and 10 years of experience in a tax role.
• Between 7 and 10 years of experience managing tax projects, tax audits and providing tax advice.
• At least 5 years of experience in VAT and indirect taxes.
• At least 5 years of experience supervising or leading a team.
• At least 5 years of experience in a multinational or cross-border organisation, accounting firm, financial institution or fintech environment.
• Experience working across African markets will be advantageous.

Knowledge and Skills

• Advanced knowledge of corporate tax and VAT legislation, including VAT apportionment.
• Strong knowledge of global tax regulations, with a focus on Africa.
• Advanced knowledge of IFRS and tax compliance requirements.
• Experience working with different types of tax returns.
• Strong knowledge of international tax and complex transfer pricing.
• Proficiency in tax software, financial systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• The ability to analyse complex tax matters and recommend practical solutions.
• Excellent written and verbal communication skills.
• Strong leadership, coaching and mentoring capabilities.
• The ability to adapt to changing regulations and business environments.
• A proactive, accountable and solutions-focused approach.