Job Vacancies at PayInc

Description

• PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa’s payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth.
• From EFTs and cards to PayShap, PayInc provides the backbone that enables money to move safely across the economy. At our core, we exist to make great connections, empowering participation, enabling growth, and ensuring no one is left behind.

PURPOSE

• The main purpose of the Java Developer is to analyse technical specifications and design/develop applications based on result of all analysis for internal and external stakeholders and in alignment with strategic objectives and client requirements.

You will engage with the following stakeholders:

Internal and external stakeholders

• Regulatory bodies
• Financial institutions
• Payment processors
• Product Managers
• Enterprise Project Management Office
• PayInc Service Desk
• PayInc Command Centre

Your key responsibilities include:

• New Product/ System Development:
• Build, unit testing and debugging solutions
• Create, document and implement unit test plans and scripts
• Create and maintain technical documentation using defined templates
• Interface with and assist testing and operations departments
• Ensure Quality assurance is conducted on code developed
• Interpret written business requirements and technical specifications to design and code solutions
• Verify that system meets performance criteria
• Analyse and solve problems for production, UAT and development environments.
• Develops, modifies and maintains assigned programs.
• Monitors the operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding.
• Provide Production Support and maintenance of applicable systems.
• Verify that system meets performance criteria
• Product /System Maintenance
• Perform maintenance programming to rectify identified defects
• Provide first line of support for the live systems
• Be able to provide feedback to the incident committee

QUALIFICATIONS / KNOWLEDGE

• BSc Computer Science or IT Diploma or relevant experience
• Matric
• Knowledge of development and analysis
• AWS Cloud knowledge
• Knowledge of Golang/Python
• J2EE/EJB/Springboot Framework
• Angular/Primefaces/Wicked
• Code Versioning Tools such as Git,GitHub
• ISO 20022
• JSON/XML/XSD
• Micro Services
• Linux Scripting
• Relational Databases Oracle/MySQL/PostgreSQL
• IDE tool Eclipse/NetBeans/IntelliJ or similar
• Application Servers JBoss/Wildfly
• Build tools such as Maven/Ant
• Continuous Integration tools such as Hudson & Jenkins

EXPERIENCE

• 5 to 10 years’ experience in Java Developing in a J2EE environment
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands-on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate, JDBC)
• Experience in the Spring Framework
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC, Angular)
• Experience with test-driven development
• Creating database schemas that represent and support business processes
• Knack for writing clean, readable Java code
• Basic understanding of JVM, its limitations, weaknesses, and workarounds
• Implementing automated testing platforms and unit tests
• Experience in ESB’s advantageous
• AWS Cloud experience would be advantageous
• Financial Industry experience would be advantageous

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Description

• PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa's payments ecosystem.  Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth.  
• From EFT's and cards to PayShap, PayInc provides the backbone that enables money to move safely across the economy.  At our core, we exist to make great connections, empowering participation, enabling growth, and ensuring no one is left behind

PURPOSE:

All Monitoring & Processing of Critical systems, processes & Infrastructure

• The IT operations management is the process of managing the day-to-day PayInc IT infrastructure including the monitoring, performance, availability, reporting and management of the computing, networking, and application environments.
• IT operations are critical within the organisation and responsible for the delivery of high-quality services in support of the business, and to provide operational management, for all services provided to PayInc clients.
• The Command Centre Operators provide Service Monitoring management, and support for all services and systems provided to PayInc Stakeholders (internal and external) on a 24 X 7 basis ensuring that all systems and applications are monitored to ensure, processing, availability, capacity and performance levels are met as per agreed service levels.

There are four separate shifts teams made up of approximately:

• 08 Command Centre Operators
• 1 Command Centre Operations Specialist
• 1 Team leader
• 1 Service Manager

The Command Centre Operators are required to optimally manage the operations environment and to ensure that all outages and anomalies are escalated, communicated, and resolved efficiently in a timeous manner.

You will engage with the following stakeholders:

Internal Stakeholders

• Management
• Business
• Technical Teams
• Service Desk

External stakeholders

• Payments Association of South Africa
• South African Reserve Bank
• Banks
• Third-Party Payment Provider Sponsor

Your key responsibilities include:

• PayInc’s payment clearing services enable the smooth, efficient processing and settlement of millions of interbank transactions daily, across the digital, retail, financial, bulk-clearing and across regions.

Command Centre operators perform these specialized tasks daily

• Command Centre operators perform Start of Day procedures on the backend systems as per run instructions. Command Centre operators perform Back-end and Front-End Delivery Clean-up as per run instructions.
• Ensure all Core processes are set to Active state and Start Core processes.
• Ensure all Applications are in running mode.
• During processing ensure that all execution jobs completed successfully.
• Ensure processing of inward and outward batch files across all production services.
• During processing confirm that all End of Day processes complete successfully.
• Execute daily backups and confirm that processing complete successfully.

During processing ensure that all Settlement notification messages are submitted to SARB/SAMOS for settlement and acknowledgement messages are received back on the day

• Secl.010 to Banks
• Pacs.010 to SARB SAMOS for settlement
• Pacs.002 Acknowledgement messages are received back from SARB on the day

Service Monitored by the Command Centre Operations include:

All payment stream Batch Services

• EFT - Electronic Funds Transfer
• ICMS / NCMS - Integrated Cash Management Service
• DMC&S - Dual Message Clearing & Settlement
• AC - Authenticated Collections / Mandates
• RM – Mandates
• AVS Batch - Account Verification Service
• RTC Batch
• ATM Batch
• SMS POS Batch
• TCIB Transactions Cleared on Immediate Basis

Real Time Services

• ATM SMS
• SMS POS
• DMS
• RTC
• AC Realtime
• AVS Realtime
• CNP 3D Secure
• MASTERCARD
• UPI
• FI Fraud
• Settlements SAMOS/Settement(All Settlement Notification Messages)
• SWIFT
• File Delivery Monitoring

Command Centre Operators fulfil a critical role in Problem resolution:

• Responsibilities include following on Rejected files, Duplicate file checking, Incorrect File Structure, File/s acknowledgement not received from bank/s.
• CSP and Direct submission users, contacting bank/s that performs below the required success threshold for online transactions.
• Updating of user profile e.g., Limits / Nominated details / Generation numbers 24 x 7.
• Proactive monitoring, identification, and timeous escalation to ensure resolution of problems occurring in the operational environment and to minimize or eliminate the impact on processing.
• Continual follow up on calls logged until closure (SLA)

Command Centre Operators Escalation and Communication and reporting responsibilities

• Ensure timeous and accurate logging of Incidents and RFS when they occur (as per SLA). RFS to be managed until closure.
• Report and escalate any alerts or anomalies detected by the monitoring and processing of services.
• Report any end user technology /equipment malfunction to IT Support
• Timeous and accurate Customer communications (Within SLA) to Management/Internal stakeholders.
• Ensure group emails are monitored; customer queries are responded to within SLA.
• Provide accurate and timeous communication.
• Proactively identify system / processing issues through effective monitoring, escalate any abnormalities to the correct internal and external clients as per escalation procedure “SMS and E-Mail” notifications.
• Deliver on Corporate score card and BU goals.
• Ensure that all regular run sheets, hand over documents, are updated and signed off daily. Anomalies to be carried to the next shift and managed until resolved.

Command Centre Operators: Compliance and Risk

• Operate as per standard operating procedures
• Deliver on internal and external stakeholder requirements / SLAs.
• Manage and maintain good stakeholder relationships.
• Comply with relevant policies & procedures, regulation, and legislation.
• Ensure all policies and procedures are read, understood, and acknowledged
• Identify and escalate risks appropriately.
• Assist fellow team members to ensure understanding of required deliverables and stay abreast of technical skills.
• Contribute to the development of a positive team culture.

QUALIFICATIONS/KNOWLEDGE

• Matric
• Intermediate Microsoft Office knowledge
• COMPTIA A+ and COMPTIA N+ certified
• Basic knowledge of executing Linux and Windows commands
• Fundamental Cloud Computing certification an advantage (AWS)
• Knowledge of core AWS services and AWS CLI
• AI and Machine Learning

EXPERIENCE

• Monitoring operating systems to ensure, processing, availability, capacity, and performance levels are met as per agreed service levels.
• 5 to 10 years’ experience in payments or Fintech domain and understanding of the payment process flows (Understanding of PayInc systems and processes an advantage)
• Experience with monitoring solutions such as CloudWatch, Prometheus, Observability will be advantageous.
• Ability to troubleshoot distributed systems (Databases, Applications, Networks)
• Strong experience in customer engagement
• Good communication skills, both written and verbal
• Strong time management and organizational skills

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PURPOSE

• The main purpose of Compliance Analyst is to ensure that the organisation implements an effective compliance framework and processes and complies with all applicable laws and binding regulations, considers adherence to non-binding rules, standards and codes, specifically the King code of Corporate Governance. 
• The role contributes to safeguarding the organisation’s reputation, reducing compliance risk, and enabling ethical, sustainable business practices.

You will engage with the following stakeholders:
Internal

• Internal Stakeholders
• Executive Management
• Senior Management
• Middle management
• Risk Committee and Combined Assurance Structures
• Legal & Governance Structures

External 

• Regulatory Bodies (including the SARB)
• External service providers

Your key responsibilities include:

Regulatory Compliance & Advisory

• Facilitate and document compliance risk assessments for assigned business areas
• Assist providing compliance advice to business units
• Support regulatory submissions, reporting, and management responses
• Support management of the PFMI framework and business as usual process
• Maintain relevant parts of the regulatory universe and findings registers;
• Support the roll-out and periodic review of compliance policies, standards, procedures and control attestations.
• Assist with the alignment of compliance activities to internal governance requirements and recognised good practice, including King governance principles and combined assurance expectations.

Monitoring, Reporting & Assurance

• Execute on approved monitoring reviews within agreed timelines
• Assist in the tracking, investigating, and reporting of breaches, exceptions, and non-compliances
• Assist in the preparation of reports for governance structures, regulators, and Exco, ensuring accurate and timely submissions.

Risk Identification & Mitigation

• Act as the risk champion for the compliance function;
• Act as the privacy champion for the CRO office
• Identify key compliance risk indicators, emerging regulatory themes and control weaknesses and escalate material matters to management

Training & Awareness

• Drive compliance awareness campaigns across the business
• Support the delivery of targeted training sessions on compliance requirements, policies, and ethical practices.

QUALIFICATIONS / KNOWLEDGE

• Minimum: Relevant bachelor’s degree (Law, Compliance, Risk Management, or equivalent).
• Preferred: Postgraduate qualification and/or Certified Compliance Professional (CPrac or similar).

EXPERIENCE

• Minimum 5 years’ experience in a compliance environment, preferably in financial services, payments, or banking sector
• In-depth knowledge of local regulatory landscape (e.g., FIC Act, POPIA, Companies Act, SARB directives, Payments legislation/regulations, PFMI).

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PURPOSE:

• The Senior Microsoft & Cloud Platform Engineer plays a pivotal role in solutioning, designing, implementing and optimizing our Microsoft (Windows Server) and cloud-hosted infrastructure to empower the organization's continuous digital transformation.
• This role contributes toward the scalability, security, and reliability of our Microsoft and cloud-based services. It enables agility, rapid innovation and drives efficiencies within the Microsoft and cloud infrastructure that underpins mission-critical payment clearing platforms.
• Key focus areas include SLA100, regulatory compliance such as PCI, operational excellence, and cost-efficient infrastructure while enabling innovation through automation, infrastructure as code, enterprise patching and vulnerability management, environment modernisation and optimisation, FinOps-led cost optimisation, best practices and modern OS systems and cloud engineering practices across AWS-centred, multi-cloud environments.

You will engage with the following stakeholders
Internal

• The role collaborates with multiple internal governance, business and technical delivery teams including:
• Application owners and product teams
• ICT management
• IT Operations, Security, and IT Governance teams
• Cloud Centre of Excellence (CCOE)

Enterprise governance structures such as but not limited to:

• Enterprise Design Authority
• Change Advisory Board (CAB)
• Risk Committee
• IT Compliance and Audit teams

External

The role engages with a variety of external stakeholders across the financial and technology ecosystem, including:

• Financial industry participants such as banks and non-bank institutions
• Cloud service providers and technology vendors Regulatory authorities and industry compliance bodies
• Potential customers and payment ecosystem participants
• Strategic suppliers and vendors involved in project delivery, support, and maintenance

Your key responsibilities include:

• Provide expert support across core PayInc Microsoft, AWS and hosting platforms by demonstrating innovative and pioneer thinking in area of expertise. Translate this into design, solutions and/or working practice improvements within the technical domain
• Actively contribute to the design and deployment of scalable, highly available, and fault-tolerant platforms for the hosting of PayInc services.
• Collaborate with architecture teams to implement approved infrastructure patterns and solutions.
• Support governance bodies with technical insight and infrastructure risk considerations.
• Vet all technical requirements and details for new ventures, technical design changes and functional specifications within the Microsoft & Cloud Compute domain and provide infrastructure expertise and guidance to Engineers and other stakeholders.
• Engineer highly available and fault-tolerant hosting platforms and landing zones capable of supporting critical payments infrastructure. Ensure build alignment with enterprise architecture, governance standards and PayInc IT strategy.
• Design, build and govern core Microsoft platform services, including Windows Server, Active Directory, Group Policy, DNS and DHCP, and their integration with AWS, other cloud hosted landing zones and hybrid identity services.
• Collaborate with internal and external teams to understand requirements and provide secure, fault-tolerant and scalable solutions through resilient architecture that adheres to industry controls and best practices.
• Support application and other technical teams in adopting cloud-native design patterns and deployment approaches.
• Identify automation opportunities and drive the automation of infrastructure operations, configuration and deployment processes using tools such as, but not limited to Terraform, AWS CloudFormation, PowerShell, Microsoft services such as patch management & automation services and AWS Systems Manager Automation.
• Develop and maintain Infrastructure as Code (IaC) frameworks to standardize infrastructure provisioning and version control.
• Evaluate and propose enhancements to IaC tooling, repository structures, and lifecycle management practices to increase consistency and reduce operational risk.
• Contribute to the multi-cloud platform strategy and enablement. Identify and enable solutions that support interoperability across cloud providers.
• Monitor system performance and proactively optimize resources, propose architectural improvements that balance performance, resilience, and cost efficiency.
• Identify cost-effective technologies and architectural approaches for hosting and scaling PayInc hosting platforms.
• Drive FinOps initiatives to improve financial visibility, accountability and cloud spend optimisation.
• Lead cost optimisation across the AWS and Microsoft estate through rightsizing, Savings Plans and Reserved Instance coverage, Windows Server and infrastructure licence optimisation. Drive  lifecycle tiering and the decommissioning of idle resources. Track realised savings against targets and report them to senior IT leadership.
• Drive the Compute team’s process of defining standardized infrastructure blueprints for consistent platform deployment.
• Lead environment modernisation and optimisation programmes, including the upgrade or migration of end-of-support Windows Server,  workloads, rehosting, replatforming, containerisation where appropriate, and rationalisation of legacy infrastructure. Provide a business case and risk assessment for each initiative.
• Troubleshoot and resolve complex issues related to multi-cloud infrastructure. Participate in incident response and problem management. Assist other technical areas in root cause analysis
• Stay updated with emerging technologies trends and assess their applicability to PayInc’s infrastructure needs.
• Maintain strict compliance with financial industry regulations and security standards, processes, policies & procedures.
• Ensure infrastructure alignment with industry security requirements and internal security policies.

Contribute to the development and continuous improvement of Microsoft environment standards, cloud standards, policies, processes and procedures, including:

• Code management standards
• Security and compliance frameworks
• PCI alignment
• Architectural governance
• Cloud operational processes
• Environment tagging
• Maintain SLA100 operational readiness through proactive monitoring, alerting, and infrastructure resilience.
• Drive audit readiness by maintaining traceable and documented infrastructure configurations.
• Participate in security reviews, vulnerability management, and drive remediation activities.
• Own the end-to-end patching lifecycle for Windows and Linux workloads across AWS and on-premises environments, including patch baselines, maintenance windows, test and pre-production validation, phased production rollout, rollback and exception handling..
• Define and maintain patch governance and compliance reporting aligned to PCI DSS and CIS Benchmarks, including patch SLAs based on vulnerability severity, audit-ready evidence and measurable compliance targets reported to various forums.
• Create documentation and provide guidance to internal teams on cloud best practices and usage.
• Provide technical leadership to Microsoft and cloud platform engineers by setting engineering standards, reviewing designs and changes, coaching and mentoring engineers, guiding work prioritisation and acting as the escalation point for complex incidents and major changes.
• Represent the Distributed Platforms team at governance and risk forums, communicate platform risk, patch compliance, modernisation progress and cost outcomes to senior stakeholders in clear, business-focused terms.

QUALIFICATIONS / KNOWLEDGE

Bachelor’s Degree in one of the following fields advantageous:

• Computer Science
• Information Technology
• Information Systems
• IT engineering or related discipline

Microsoft & AWS Certifications (Required – at least one in each specialisation area. Additional advantageous):

• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 and AZ-801)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) or Identity and Access Administrator Associate (SC-300)
• AWS Certifications (Required – at least one at Professional level):
• AWS Certified Solutions Architect – Professional
• AWS Certified DevOps Engineer – Professional
• AWS Certified SysOps Administrator – Associate
• AWS Certified Security – Specialty or AWS Certified Advanced Networking – Specialty (advantageous)

Infrastructure as Code & DevOps Certifications (Advantageous)

• HashiCorp Terraform Certification
• Microsoft Certified: DevOps Engineer Expert (AZ-400)
• Kubernetes Certifications (CKA / CKAD)
• Docker certifications
• Git or DevOps platform certifications
• Governance, Service Management & Cost Optimisation Certifications (Advantageous)
• FinOps Certified Practitioner (FinOps Foundation)
• ITIL 4 Foundation or higher
• Information security certification such as CISSP, CISM or CCSP
• Master’s degree advantageous

EXPERIENCE

Minimum 5 years’ experience in senior Microsoft and cloud platform engineering roles covering:

• Microsoft and cloud infrastructure support
• Microsoft and cloud platform configuration and administration
• Microsoft and cloud architecture design
• Platform deployment and build engineering
• Minimum 3 years’ experience in a technical leadership role, guiding engineers, leading patching and modernisation initiatives and supporting platform engineering initiatives
• Minimum 3 years’ working experience designing and operating AWS-hosted workloads
• Exposure to Microsoft Azure (including Azure Arc and hybrid identity), Google Cloud Platform and other cloud providers advantageous
• Demonstrated experience owning enterprise patching processes for Windows Server estate, including patch baselines, maintenance windows, compliance reporting and emergency patching
• Demonstrated experience leading environment modernisation and optimisation initiatives, including timeous migration or upgrade of end-of-support platforms with deployment plan and methodology.
• Demonstrated experience delivering measurable cloud cost optimisation outcomes (rightsizing, enhancements, commitment-based discounts and licence optimisation) within a FinOps practice

Demonstrated experience in:

• Microsoft and cloud platform architecture and deployment
• Infrastructure scalability and performance optimization
• Designing highly available and fault-tolerant systems
• Implementing DevOps and automation practices
• Managing infrastructure through Infrastructure as Code.
• Patch management and vulnerability remediation at enterprise scale
• Environment modernisation, migration and optimisation
• Cloud cost optimisation and FinOps
• Leadership and mentoring proficiency

Strong hands-on experience with technologies such as:

• Windows Server (2016, 2019, 2022 and 2025 or higher in alignment with releases) – including Active Directory Domain Services, Group Policy, DNS, DHCP, Windows Failover Clustering, IIS, PowerShell and Microsoft SQL Server platform support advantageous
• Microsoft identity and hybrid management – including Microsoft Entra ID, AWS Managed Microsoft AD, Azure Arc, Microsoft Configuration Manager (SCCM/MECM) and WSUS
• AWS compute and platform services – including Amazon EC2 (Windows Server and Amazon Linux 2023), AWS Systems Manager (Patch Manager, State Manager, Session Manager and Automation), AWS Organizations, Control Tower, VPC, IAM and integration with core AWS services
• Operating system performance tuning, hardening and security patch management across Windows Servers
• AWS cost management tooling – including AWS Cost Explorer, Budgets, Compute Optimizer, Savings Plans, Reserved Instances and AWS License Manager
• Virtual networking and secure connectivity
• Amazon EKS / Kubernetes 
• Docker container platforms 
• High-availability and distributed systems
• Terraform and AWS CloudFormation
• Git-based repository management
• Infrastructure code lifecycle management
• CI/CD integration for infrastructure deployment
• Configuration management and automation frameworks Windows and Linux system scripting (PowerShell, Bash, Python), cloud design and implementation knowledge across domains, including policies, frameworks and standards.
• Understanding of networking technologies, TCP/IP stack, virtual networks, and secure connectivity
• Microsoft and cloud security knowledge: Microsoft security baselines, OS hardening, vulnerability management, compliance standards (PCI-DSS, CIS Benchmarks) and industry best practices

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PURPOSE

• As a Governance Administrator you are required to / responsible for providing support to the Company Secretary and Governance and Committee Specialist, with primary responsibility for maintaining compliance to Statutory and Governance laws and regulations, including but not limited, the Companies Act, the King IV Code on Corporate Governance as well as any governance regulations issued nationally and internationally in relation to payment systems.  This includes compliance to legislation, registers, policies, procedures, and associated documents.  
• Excellent organisational abilities, accuracy and attention to detail.
• Able to multitask.
• Experience of committee functions and procedures.
• Minute-taking experience (minimum of 4 years)
• Good communication and well-developed interpersonal skills.
• Respectful of confidentiality 
• Excellent verbal and written communication skills

Contribute to the successful operation of the Governance Department through the application of administrative skills and provision of support services

Key stakeholders this role will engage with are:

• Internal: CEO and Management
• External: Institute of Directors, Board members and assistants, Shareholder representatives and assistants, CIPC

Key Responsibilities 

• Contribute to budget setting 
• Manage and control individual and relevant intervention, project and programme costs 
• Develop and maintain good stakeholder relationships
• Deliver on internal and external stakeholder requirements
• Contribute to and deliver on BU goals and activities aligned to strategy
• Demonstrate innovative thinking in area of expertise and translate this into business process/ solutions/ working practice improvements 
• Deliver client or company specific projects in line with company standards and in agreement with line manager
• Coordinate the scheduling of Board, Committee and Forum meetings and related processes. Diarising of all committee meeting dates.
• Ensuring venue for meeting are organised, including access to all equipment required, i.e: projectors/teleconference call facilities; IT, refreshments.
• Ensure decisions at meetings are enacted and dealing with any follow up activities 
• Liaise with Members and Directors relating to the coordination of meetings/appointments and referral of matters to other employees for response where appropriate
• Drafting resolutions
• Minute taking and action items after meetings 
• Manage queries related to statutory matters 
• Effectively liaise with clients, teams, colleagues and other contacts
• Advice regarding the Companies Act and Good Corporate Governance (King IV Code on Corporate Governance)
• Maintaining statutory registers (minute books, attendance registers, company statutory records) 
• Attend to Departments administrative related matters.
• Ensure the procurement of signatures for approved minutes and filing of signed minutes. 
• Organise travel and accommodation requirements for Members and Directors 
• Be responsible for preparation of the annual Board, Committee and Forum calendar 
• Directors Fees: Scheduling, invoicing and creating Directors emoluments.
• Liaising and coordinating share register activities.
• Manage and file statutory documents 
• Open, log and distribute incoming communications (i.e.: Governance Mailbox) addressed to the Company Secretary and Governance and Committee Specialist.
• Keep an issues log of all enquiries and ensure they are executed (i.e.: Governance Mailbox)
• Research information to answer queries as directed by the Company Secretary and Governance and  Committee Specialist  
• Deal with any authorisation requests needing Board or Executive approval and/or signatures, including those for the committees, 
• Assisting with the monitoring of compliance of management with standing delegations from the board and reporting any breaches.
• Assist in ensuring effective information flows within the board and with and between board committees, and between non-executive directors and management. 
• Open log and distribute incoming communications addressed to the Company Secretary and Governance and Committee specialist
• Keep an issues log of all enquiries and ensure they are answered
• Policies and procedures: Provide input into relevant policies and procedures
• Compliance: Comply with relevant policies & procedures, regulation and legislation
• Risk: Identify, mitigate and escalate risks appropriately
• Mentor team members to ensure skills transfer and contribute to a positive team culture
• Ensure self and team stay abreast of technical skills and industry developments

QUALIFICATION/KNOWLEDGE (INCLUDING MOST RELEVANT FIELD OF STUDY)

• Appropriate tertiary qualifications 
• Appropriate Company Secretarial qualifications
• Required computer literacy levels
• CGISA student
• Bachelor of Law/LLB advantageous
• Excellent computer skills (MS Word, Powerpoint, Excel) 

EXPERIENCE (INCLUDING RELEVANT SECTOR SPECIFIC EXPERIENCE)

• Between 5- and 7-years’ experience governance and committees 
• Experience in administration of statutory documents
• Experience in submissions to CIPC.
• 4 Years Plus Minute Taking (Compulsory)
• Requirements In-depth knowledge of the following: 
• Companies Act 
• King IV Code on Corporate Governance
• Basic skills in Word and Excel (Microsoft Office) 
• CIPC E-services Candidate Requirements 
• Excellent Language skills – English writing 

SKILLS

• Be proactive 
• Excellent planning and organizing skills 
• Quality and detail orientated Duties

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PURPOSE

• The Junior Cluster Planner plays a vital role in supporting the business planning function, specifically within the Note and Coin operations. The incumbent will be responsible for assisting with forecasting, scheduling, and ensuring optimal inventory supply to meet demand requirements. Additionally, the Junior Planner will collaborate with cross-functional teams to gather data, analyse trends, and contribute to decision-making processes.
• This role requires adaptability to assist in other areas of the business as needed, ensuring a seamless flow of operations. Strong organisational skills, attention to detail, and a proactive approach to problem-solving are essential for success in this position.

You will engage with the following stakeholders:

• Internal Teams: Cluster Planners, Demand Planning Team, Continuous Improvement Team.
• External Partners: Service Providers, Cash Centres, and CIT (Cash-in-Transit) partners.
• Industry Stakeholders: SARB, SBV, and other financial institutions involved in the cash supply chain.
• Management: Regular engagement with the Planning Manager and other senior stakeholders to provide updates, insights, and recommendations.

Your key responsibilities include:

Assisting in Planning

• The Junior Planner will play a key role in supporting the planning function by ensuring smooth and efficient operational workflows. Their responsibilities include assisting in the preparation of forecasts and aligning supply to demand requirements.
• In addition to providing support, the Junior Planner will take ownership of planning and inventory management in smaller areas, clusters, or centres, contributing to the overall planning objectives while building their expertise.
• They will collaborate with cluster planners and stakeholders to gather and analyse relevant data and propose actionable solutions. By maintaining accurate records and contributing to the refinement of planning processes, the Junior Planner will help optimise resource utilisation and ensure timely delivery of services.
• Assisting with demand forecasting and creating detailed plans to meet operational requirements.
• Perform planning for cash centres to ensure availability of cash an optimisation of costs.
• Gathering and verifying data from service providers to ensure accurate inputs for planning activities.
• Monitoring execution against plans and reporting deviations or potential supply or cost risks.
• Supporting resource allocation to optimise efficiency and maintain service levels.
• Contributing to the continuous improvement of planning processes through analysis, identification of opportunities, and implementation.
• Assist the planning team to achieve its targets while maintaining flexibility to adapt to changing business needs 
• Assisting in other Functional areas of the Business

Industry Float Administration

• This function serves to calculate the participation of all stakeholders and includes the fair invoicing of each participant based on their utilisation.

Continuous Improvement

• The Junior Planner will actively contribute to the Continuous Improvement (CI) initiatives within the organisation, focusing on enhancing efficiency and reducing costs across various operational areas. They will assist in identifying opportunities for system improvements, simplifying processes, and optimising resources to drive overall productivity.
• By analysing data and collaborating with cross-functional teams, the Junior Planner will support efforts to implement innovative solutions and ensure sustainable benefits. Their role will involve providing actionable insights, monitoring the impact of changes, and refining processes to align with business objectives.
• Supporting the implementation of system upgrades and enhancements to improve functionality and efficiency.
• Identifying and assisting in streamlining business processes to simplify operations and reduce complexity.
• Assisting in the creation and improvement of reporting tools for better data visualisation and decision-making.
• Conducting vehicle utilisation analysis to ensure optimal fleet efficiency and cost-effectiveness.
• Collaborating on initiatives to reduce applicable costs by analysing trends and suggesting practical solutions.
• Through their contributions, the Junior Planner will help foster a culture of continuous improvement and drive measurable results for the business.

QUALIFICATIONS / KNOWLEDGE

• 3-year BSc or 4-year BEng Degree (preferably Industrial Engineering but not limited to)
• Exposure to forecasting software will be advantageous
• MS Office (Outlook, Excel, PowerPoint, etc) – (intermediate excel is advantageous)

EXPERIENCE

• Some exposure/ training to forecasting, planning, or scheduling functions within an operational or supply chain environment would be advantageous.
• Training in an industrial engineering or data-driven analytical environment is preferred but not essential.
• Familiarity with data analysis, reporting, and process improvement initiatives will be beneficial.
• Graduates or individuals with limited work experience but strong analytical and problem-solving abilities are encouraged to apply.