Job Vacancies at Pepkor Payments & Lending

Key Responsibilities

• Conduct a training needs analysis in conjunction with departmental stakeholders and collate the annual training plan
• Facilitate business orientation, deliver technical training, and manage new employee intakes within the Contact Centre
• Deliver and evaluate training using various learning methodologies
• Design, develop, maintain, and update training operations materials
• Oversee learnership implementation, rollout plan, monitor and report on learner progress
• Record and report on training attendance, assessment results and learner feedback
• Build and maintain strong relationships with internal business stakeholders
• Assist in the creation, development, and maintenance of learning content and frameworks within the Learning Management System (LMS), ensuring material is current, user-friendly, and aligned with business needs.

Requirements
Qualification and Experience:

• Preferred but not limited to: OD-ETDP Qualification at NQF5 level
• Advantageous: An HR or related Diploma or Degree would strengthen your application
• Knowledge of Contact Centre operations and procedures is highly valued with approximately 2 years’ experience as Learning Facilitator, and/or providing on-the-job training or support to new hires in an operations environment, ideally in a Contact Centre environment
• Must be proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint
• Must have a good understanding of Adult Learning principles and methodologies
• Must be able to proficiently deliver various types of training – applying traditional and technology enabled approaches as well as the ability to evaluate learning impact

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Key Performance Areas: 

Business Analysis Planning and Monitoring

• Identify the Key stakeholders.
• Determine the activities required to successfully complete the business analysis.
• Track and communicate the progress of work items throughout the SDLC (monitor the task or tickets end-to-end throughout the lifecycle).
• Accurately estimate the required business analysis of work items.

Requirements Elicitation, Management & Communication 

• Ensure all the resources needed for analysis are organized and scheduled.
• Meet with stakeholders to gather requirements.
• Document the business and functional and information requirements.
• Validate that the stated requirements match the stakeholders’ expectations.

Requirements Analysis

• Ensure that requirements are prioritized.
• Use a combination of text, matrices, diagrams and formal models to conceptualise the requirements.
• Define Assumptions, Constraints and Risks.
• Ensure that requirements specifications meet the necessary standard of quality.
• Validate that all requirements support the Product business architecture.
• Identify and define Value to be achieved, Assumptions, Constraints, Risks, Training and Reporting Requirements

Solution Assessment and Validation

• Ensure that the proposed solution meet the stakeholders’ requirements.
• Assist the testing team to ensure the solution is validated against the business requirements. Review UAT test results (re-test where necessary) for deployment and perform Post Deployment checks
• Assess whether the organisation is ready to make effective use of the solution.
• Helps manage prioritisation process with business owners.

Product enablement & competency

• Provide business support for internal and external stakeholders within the PPL SLA and support with testing when necessary.
• Identify recurring themes and trends from business support which require solutions or updates to the current way of work
• Mentor peers and less experienced Business Analysts by providing guidance on products, analysis techniques and competencies.

Requirements

Functional Competencies:

• Good understanding of business analysis concepts, tools, and methodologies
• Ability to facilitate, research, model and define requirements
• Experience working in a scrum development process
• Process Modelling and Problem Tracking.
• Ability to work independently as well as in a team
• Experience in using SQL to query databases and complete test cases is advantageous
• Strong interpersonal and communication skills to help the team work together and to provide a good service

Qualifications:

• 3-year tertiary qualification in relevant technical/analytical related field of study
• Diploma in Business Analysis from FTI or equivalent

Experience

• 3-4 Years experience in an intermediate role within a formal business analysis environment
• Experience within the Financial Services industry would be advantageous
• Experience with Contact Centre work will be advantageous
• Experience with Telephony, Automated Diallers,WhatsApp integration, and other communication technologies will be advantageous